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ANNA D
Customer Reviews for Sweetwater Farm Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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brian cThis was a friendly and good place to do business.
Bradley SGreat location and its a great family operated business. The owner even connected everything up for my wife. Highly recommend!
jess pI returned the equipment on a Thursday at approximately 2:00. There was nobody onsite despite the hours clearly posted. Happily there was a number to call and they stated that they were not there. I explained that I had a trailer to drop that had a door that malfunctioned and I lost part of my load and it was stuck in the up position, I wanted to make sure I was NOT charged for that. They assured me that I would not be. Dropped the trailer where told and left. Thankfully I didn't need to do a pickup or sign anything.
Herb Gbring back the 12 foot trailer with and without ramps.
pat gGreat personal.
Daniel sTommy is very helpful and so nice.
Robert CMy only complaint is they rented me a trailer I couldn't tow even though they said I could
PAUL CThe location was fine. The website experience was awful. I ordered a trailer and it had me put in my truck YMM to verify what I could pull. Thank God I decided to double check it after towing it a few miles! I ended up having to rent a box truck at a different location to pull the now useless trailer
PAUL CGreat experience no problems Tommie was very friendly and helpful.
Jeffrey CGreat experience, would use this location again!
Denise CHad to unhitch trailer by myself with no help from dealer. Parking very cramped.
shirley aWhen I called the posted number, no one answered.
Paul BMake all your locations as good as Tommy's is.
pat gClose the U-Haul Company!
Chris HAlso very friendly
Roland LThere is a bridge to the uhaul office. Would not recommend this location because the bridge is so thin. The gentleman running the office was very condescending.
Greshann MI think everything was really good and I would rent from them again.
jeanette kNice man to rent from.
Ernest WTommy is the best.
pat gThe person who runs and operates the facility is fantastic. Extremely helpful and handled the receiving process including guiding the location where to park the trailer.
John CBrake locked up. Traffic sent me to 219 NE Poplar St Pinetta, FL 32350 to swap. They were locked up and waaay out of my way. It is basically a junkyard in a terrible area. Uhaul trailers on bricks and junk cars everywhere. My family and I felt very unsafe. I managed to free the brake enough to pull it to Ocala. Dealer locations should be inspected because the pinetta "garage" should have never been licensed. I was sent hours out of my way to find a location that was supposed to be open but it was closed but looked like the local drug users were confused as well.
Matthew LDouble check all equipment for complete function
Mary WI reserved a 20 footer at Athens and almost didn't get a truck somebody changed my reservation to Sweetwater and didn't tell me and I got a 15 foot could not fit everything !! The people that are running the store are fucking morons who don't give a fuck about anything BUT THAT'S Tennessee !! inbred loossers I will never never ever use u hall again and this is all over every social media that's available . HAVE a Nice Day
Steven AEverything worked as it should. Trailer was ready for me upon pick up and was greeted, truck/ trailer inspected and to be in working order, and helped everything get hooked up properly.
Todd KTo whom it may concern, I recently rented a U-Haul truck for my moving needs, it was the worst experience I have ever encountered and I expect my concern to be addressed and corrected. Please see various complaints below: I received a text on Friday (4/29/22) that I was going to be given a 26 foot truck and that they wanted me to tow a trailer from Knoxville to Columbus. I called to discuss this, I was bounced around to 4 different people before my question/concerns could be addressed. I had ordered a 15 foot truck to be picked up in Athens, TN, when I arrived at the designated location, I was told that they did not have a truck for me. They told me my truck was in Sweetwater, TN which is out of the way from my home. No one had bothered me to contact me with this rather important information....I was fuming! I arrive in Sweetwater to pick up the truck, I was given a 26 foot truck rather than the 15 foot I had rented. I live on a very narrow mountain lane....there is a reason I rented a 15 foot truck. I only had help available for that one day, I had no choice but to take the larger vehicle. Once I got home getting the truck to my house was a nighmare. We literally had to back-up this mountain lane for 1/4 of a mile! We could not get the truck close enough to the house to use the ramp, again, there was a specific reason I rented the smaller truck. I called customer service to voice my concerns, again, I was bounced around from person to person and had to hold two times for longer than 30 minutes each time....I was supposed to be loading the truck, not sitting on hold. Once I finally for through to someone, they told me I would be given a $50 credit since no one had called me about changes to my rental. I explained to her why I was so angry, not only was the truck to big, but the fuel would cost me much more than I had budgeted. She told me that the 26 foot truck gets the same milage as the 15 foot truck and that it wouldn't be a difference. Now, I'm no automotive engineer, however, it's common sense that due to the large size difference, milage will indeed be different. I have used U-Haul many times for my moving needs but after this disaster, I will never book with your company again. This experience was uncalled for and unprofessional. I would like a partial refund for all the trouble this has caused. My confirmation number is 20890775, I hope you'll be able to see the multiple calls made regarding this situation. I can be reached at 419-262-4261 if you need further information. Thank you, Diana Logan
Diana LThe service here was fantastic!!! It is refreshing to have people care about their customers!! Thank you.
Jimmie YNicest man ever that we rented from and excellent service. vehicle was spotless inside and out!
Kimberly MI was treated with the up most respect with everyone I was involved with. My only issue was the amount of time I spent on hold waiting to speak to someone on several calls
Allen FIf I could rate him 10 stars I would. Second time renting from them and I will use them again. And by the way there are closer u haul rentals closer to my home location....
william mThe gentleman was very unorganized
Roy BVery efficient, friendly and accommodating.
Gary GChange the open time to 9:30 on website. I was there at 9:00 for pickup time and was advised his open time was not until 9:30.
Gina JVery cordial
Wesley BOrdered my uhaul trailer online. Spoke with Tommy to confirm and was told they had closed for the day. He could not have been more helpful! Arranged a pick up time that afternoon and everything went perfect. Tommy was the best.
Allison DThe first reservation I had in Loudon was unfulfilled but I was able to get the right trailer in Sweetwater
Paul HYou guys are idiots. I am in Oregon. My daughter did this 3000 miles away. Get your facts correct next time
Crystal HVery friendly they did great!
James DThis location is a farm machinery repair that also does U-Haul owner is very nice and would suggest him for business only trouble was they don't have the amenities that go along boxes and so on.
George PEasy rental process. Friendly service. Fair price
Patrick MNothing at this location,went above and beyond
Jim BFriendly people to do business with. Uhaul has a location 2 miles from me and I drove 12 miles to do business with Sweetwater Farm Repair!!!!!
Dale CThe vehicle ran well for the 650 mile trip but the compartment was dirty with gummy soft drink residue in the cup holders and smelled awful of cigarette smoke.
Charles LThe owner was so helpful!!
Rose MThe Gentleman that runs this location is an outstanding person. He runs an excellent top notch location.
Mike Bvery nice experience. personable and accommodating. will be a return customer if the need arises.
william mI reserved for 2 days but didn't have but a little over a day but wasn't given any kind of refund!
Randell BSet this location up with 6x12 utility trailers!
Jeffery BVery friendly and helpful staff!
Andrew HFantastic service. Appreciate the owner’s prompt service.
JOHN FThe gentleman was very friendly and helpful.
cindy bThe truck had a bad transmission and the running lights in the trailer didn’t work because the truck had bad witing
Michael BVery nice guy. But the store is a one room shack with no accessories. He didnt even know the trailer he rented me didnt have a safety chain on it and never looked at the lights on trailer to see if they worked. The other trailer he had on the lot was still hooked to a box truck and he didnt want to separate the 2.
Nick CThe owner was rude and he sets his own hours. I called Uhaul and they said I could pickup my rental early and that Sweetwater Farm Repair is open until 4pm daily. My son and I got there at 1:27pm and he said the close at noon. I asked if he could open so I could pick up the rental and he said no. This totally was wrong which prevented us from leaving early on Friday and caused us a 3 hour delay in Atlanta since we left so late. No happy with the Sweatwater location
Mike H