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William S
Customer Reviews for Sweats Wrecker Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very pleased in every way.
Patricia MGreat, friendly customer service!
Ann RKeep doing what your doing.
Diana HEveryone was very helpful and worked with us around our schedule. Equipment was easy to get loaded and unloaded. I needed to keep the equipment longer that I anticipated and they worked with us every step of the way.
William WSaid we owed for going over milage that we knew nothing about. So had to pay an extra 36 bucks.
Amy HTo no maintenance it just needs some lubrication on the tie-down ratchets I informed them. Not a big issue
Bruce HProfessional and very friendly. Great customer service.
Jennifer CIt was a disaster from the very beginning. My uhaul was blocked in- when calling the establishment the man told me to grab the chain and move the trailer myself or if I couldn’t physically move it then lightly run into the back of it to move it forward enough for me to get out. There were several dash lights on and the tires needed to be tended to
Emily MGreat service
Brenda HEvery time I've Ever Needed sweats for anything they've always been very helpful considerate and kind. Thank you to all of you you know who you are. I'm glad I have people like you in our town. I will continue to be a customer.
tonya yDirty crap everywhere and it reeked of Cigarette Smoke. I had to ask for the jack and unhook trailer my self when I dropped it off. .
Kelley EVery friendly and helpful staff.
Karen HNice people to work with.
DAVID DI have rented from leasing agent twice and she is great. Both times she was early to work and excellent to deal with. I drove further the second time just to rent from her rather than a closer dealer because i knew it would be a positive experience!!
michael hThe lady who took care of us was great! Very easy to pick up…if I knew it was that easy to rent a trailer I probably would have done it a lot more!! Overall a great experience!!
William FThem assholes said that I drove 163 miles when I know I didn't, Then proceeded to charge me a $161 for miles I didn't even do. I will not be using you guys again!!
Kenneth RMake sure trailers are swept out We had to sweep glass out of the last 1 we rented
DorothyORRonal TThe entire experience was good you don’t need to improve anything Thank you
Richard WHard to find
Gregory CMake sure someone is there until closing.
Robert wThere is no easy way to get to the entrance. The equipment was not in an easy location to get to. There was nobody available to help with anything, just to check in.
Angela HWhen I went to pick up the truck and auto transport they were having a parade that day. So the people were in a rush to get me in and out I did not even get to look at the U Haul or the auto transport until after I signed the paperwork and went to get in it I noticed it there was a wreck on each side of the U-Haul truck. I mean that there was dents on both sides where the vehicle must have been hit or something.
Angela RAlthough not clean and inviting it was conveniently located in a very remote area. I had to personally remove the trailer from my tow hitch as I was not going to ask the friendly woman who checked me in as it appeared she was the only one working
JIM GPot holes in parking lot could be fixed otherwise a good location - pleasant clerk
Steve WI had to hook up the trailer a d text a picture of the hook up to the employee. I had zero help with the trailer
kristopher CQuick and easy. Pleasant to work with.
charles hWithout question, the best overall customer service experience ever recieved as a Uhaul customer. Special thanks to Mahala and moreover, Rick the wrecker that sincerely helped getting auto trailer connected and for the recognizing that I needed a other tow size ball. Great, great location and personnel hands down. ec1
Elias CEverything was smooth and easy.
DEVIN MGas gage on paper work was wrong to what was actually in truck. Couldn’t find reservation. Just a bunch of BS
Gabrielle BI swept out truck but was still charged $25.00 Cleaning fee. Last week when I rented same size truck no fee was charged I think I got ripped off this time.
DONALD RDon’t know how you could make it any better.
DONALD RThe truck cargo area leaked water all over my stuff. I could of used my open trailer, but wanted to protect my things, because I seen the rain storm coming on the weather forecast. Also, the tires were bad on the truck. Flat spots on the tires made it seem like the wheels were square which made for a very uncomfortable 7 hour drive. Just wish someone would have inspected truck at this location.
CHRISTOPHER SThe office workers offer no assistance in hooking up or when returning a trailer. Trailers are inconveniently stored a far distance behind the building and down a steep hill. With the 6X12 tandem trailer, it's impossible for someone with a bad back or other mobility issues to handle alone.
Gary MPut Jack's on your trailers
David HUhaul confirmed my reservation to pick up at Sweats at 9AM on a Saturday because there were no trucks available where I initially had booked my reservation. So I had to drive 45 minutes each way to pick up the truck and when I got there at 9 to pick up the place was closed. I called Sweats number and they apologized but they didn’t open till 10 but I had to wait an hour to get the truck. When I finally got the truck home to load it up there were no windshield wipers and the back of the truck was very dirty and dusty. It had obviously not been cleaned.
Joshua SI’ve rented the truck for about 5 to 6 hours and a cost at $150 that is ridiculous way over Prost will never rent from U-Haul again!!!!!!!
Ginger IThe employees are very friendly and the truck drove well, but the truck was dirty in the cab with a cracked windshield.
Jeremiah PAll was good .
RICK SGreat interaction with the attendant
Claude DMore clarity on the exact location of trucks on grounds.
Eric HMake sure everything works on the vehicle.. Tire service light / msg. was on they said they couldn't turn it off.. roof of cab rattled and was very disturbing.. heater/ defroster switch stuck in one position..
DENNIS MThe man at sweats wrecker service was very rude and hateful and very disrespectful and was not informative or helpful at all. I would not recommend this place to anyone!
Sherri RThe key drop box is not clearly marked and is not locked.
Katrina O