Customer Reviews for Swartz Tractor Sales and Service
(U-Haul Neighborhood Dealer)

104 reviews

12483 Hwy 59   Neosho, MO 64850
(Hwy 59 just south of hwy 60, Just north of hwy 86 intersection)

(417) 451-0043

Office Hours

  • Mon: 8 am–5 pm
  • Tue-Fri: 8 am–3 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(417) 451-0043

12483 Hwy 59
Neosho, MO 64850
(Hwy 59 just south of hwy 60, Just north of hwy 86 intersection)

Services at this Location:

Office Hours

  • Mon: 8 am–5 pm
  • Tue-Fri: 8 am–3 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Peggy-Sue Winterhalter 
Rating:
5.0

U-Haul rental was available for pickup on time. Excellent customer service. No issues with the vehicle, and the drop-off process was smooth sailing.

David Tyrrell 
Rating:
5.0

Customer did not leave a comment.

Brenda Fitzgerald 
Rating:
3.0

Customer did not leave a comment.

Debra Erevia 
Rating:
5.0

Outstanding job!

Kira Weimer 
Rating:
5.0

Customer did not leave a comment.

Janet Reese 
Rating:
5.0

Customer did not leave a comment.

Garokld McDaniel 
Rating:
5.0

Customer did not leave a comment.

JUDY MOGONYE 
Rating:
3.0

We were originally to pick up at Games & Things who we had used in the past, but they were a no show at pickup time. The no show delayed us over an hour with loading before dark.

Leatta Workman 
Rating:
5.0

Customer did not leave a comment.

Susan Foster 
Rating:
4.0

Customer did not leave a comment.

david mackler 
Rating:
5.0

Customer did not leave a comment.

MIGUEL ARIAS 
Rating:
1.0

I was TRIPLE CHARGED!! I only had their trailer for one stinking day and they charged me for THREE!!!DO NOT RECOMMEND!!

Austin Field 
Rating:
3.0

Truck had no gas in it. The engine light was on

Charles Anderson 
Rating:
5.0

Customer did not leave a comment.

Jimmy D Walker 
Rating:
5.0

Customer did not leave a comment.

Dan Williams 
Rating:
5.0

Customer did not leave a comment.

Duane Ishmael 
Rating:
5.0

Customer did not leave a comment.

Sarah Renkoski 
Rating:
4.0

Customer did not leave a comment.

JOHN TURNER 
Rating:
4.0

Customer did not leave a comment.

Dager Kelderman 
Rating:
5.0

Customer did not leave a comment.

WILLIAM HOLZ 
Rating:
5.0

Customer did not leave a comment.

Caitlin Plank 
Rating:
1.0

Customer did not leave a comment.

Leslie Eutsler 
Rating:
5.0

Customer did not leave a comment.

Tyler Lloyd 
Rating:
5.0

Customer did not leave a comment.

MICHELLE EMBREY 
Rating:
5.0

Customer did not leave a comment.

LEONARD KOSTRZEWSKI 
Rating:
5.0

Very personable and helpful

JOHN JOSEPH PAWLAK 
Rating:
5.0

Customer did not leave a comment.

RANDY KAPPEL 
Rating:
3.0

Customer did not leave a comment.

DALLAS BLOOMFIELD 
Rating:
5.0

Customer did not leave a comment.

VINCENT ROBERTSON 
Rating:
4.0

The online reservation process was flawed as once we went to pickup the truck all the paperwork had to be redone. The location had no idea on how to process the online reservation. She blamed it on monthly updates and changes from Uhaul with no instructions on how to implement the changes. It took an additional 1 hour out of our scheduled move.

Karla Wing 
Rating:
5.0

First time that I have used uHaul. Can't think of anything that would make it easier than what I experienced. Swartz tractor was great to deal with

Eric White 
Rating:
5.0

Customer did not leave a comment.

KERRY HERNAIZ 
Rating:
5.0

Customer did not leave a comment.

Teresa Cotton 
Rating:
5.0

Customer did not leave a comment.

Ryan Berry 
Rating:
1.0

Lady ran my card more than once was charged more than told plus was told no deposit needed. Had to pay a deposit paid 50 on card 50 cash yet to get either back. Had to detail inside of truck it was full of cat hair. I am allergic to cats. Sneezing and swollen eyes. Made my move unbearable at the least. Wasn’t only stressed from having to move. Stressed bc was charged more and suddenly charged a deposit. Yet to get a dime back. Called and was hung up on. Had lady at drop off note about my swollen eyes. Emailed them too yet to hear back from them. Feeling down right outraged.

Shelly Price 
Rating:
1.0

I rented a 6x12 trailer on Wednesday 5-23-20 and returned it on 5-24-20 the uhaul had a flat and I changed it with my own spare and called Swartz ahead of time to let them know what happened and she told me to return it and just take my spare off and no worries. Today 6-1-20 I wake up to a charge saying I rented the trailer for 5 days and an additional charge of 119.00 on top of the 39.99 I already paid, if there was an issue with the flat they should have called me before charging my card I paid for the extra insurance and didn’t do me any good.

CHRIS HARPER 
Rating:
5.0

So easy to work with

DAVID PADGETT 
Rating:
5.0

Was charged for 21 miles over allowed mileage but truck had a half tank more gas in it then when picked up. 21 miles= $8.40....half tank of fuel =$40.00. Not to fair to customer. Allowed mileage should reflect from pickup point to house being moved from to new house to drop off. N it pickup point to drop off point...customer doesn't live at either pickup or drop off point.

Edward Moore 
Rating:
5.0

Customer did not leave a comment.

David Savage 
Rating:
4.0

Customer did not leave a comment.

Paul crews 
Rating:
1.0

The agent was rude & unprodessional. When I lovked the kwys in the truck I turned to the agent for help & she promised to resilve it. A day & 1/2 later, the agent didnt resolve the issue. The equiptment was damaged, dirty & defective. After renting ut I learned the windshield wipers did not work & the key would not uock the passenger door. When I returned the vehicle ti this agent, she was extremely disrespectful & abusive

Katharine Reyna 
Rating:
3.0

I was left to hook up my trailer to my pickup by myself, which was not a problem. I was surprised that the wiring harness from the trailer to my pickup's plug was not included. The facility had a harness which they sold to me. Of the several UHaul rentals that I have had in the past, I have never had a trailer that didn't include the harness.

Stephen Engels 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Foster 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Mc Cool 
Rating:
1.0

They put the wrong return date on my contract causing me to return the equipment a full day early. I wont use uhaul ever again

Seth Bader 
Rating:
5.0

The trailer had NO trailer lights at all. Did not know that til we were on the road on our vacation and tried to use them. 13 hour drive with no tail lights or brake lights.

karen Nagurne 
Rating:
5.0

Customer did not leave a comment.

Brooklyin Ingram 
Rating:
4.0

Customer did not leave a comment.

dan hunt 
Rating:
5.0

Very nice experience

danny cantrell 
Rating:
4.0

Customer did not leave a comment.

Ryan Larkin 
Rating:
5.0

Customer did not leave a comment.

ROGER CARPENTER 
Rating:
4.0

Customer did not leave a comment.

Heidi Jester 
Rating:
4.0

Customer did not leave a comment.

Judy Dennis 
Rating:
3.0

Give employes more training

Lori McLaughlin 
Rating:
1.0

Don't cheat the customer out of more gas money and fees then it should be!! Also have employees that are not so rude

Felipe Sanchez 
Rating:
4.0

Customer did not leave a comment.

ROY LINDSEY 
Rating:
5.0

This was a great customer experience do not change it

ROBERT MCCAMISH 
Rating:
5.0

Everything good

Craig Jackson 
Rating:
5.0

Make sure the ice is removed from the wheel areas lol

Carol Akin 
Rating:
5.0

Very efficient, caring staff. Made our move much easier.

Edward Stockton 
Rating:
5.0

Customer did not leave a comment.

brenda england 
Rating:
5.0

Customer did not leave a comment.

kevin coleman 
Rating:
5.0

Customer did not leave a comment.

Kathy Collier 
Rating:
5.0

Customer did not leave a comment.

Jared Malcolm 
Rating:
1.0

The person who checked us in did not look at the truck with me. There was no dolly, I had to go back and get one. She was overall not friendly or helpful.

Michael Wilks 
Rating:
5.0

Customer did not leave a comment.

Stephanie McCully 
Rating:
3.0

Customer did not leave a comment.

Stephanie Quick 
Rating:
4.0

Customer did not leave a comment.

jean douglas 
Rating:
1.0

The location does not know how to do corporate rentals. I gave the original location "The building Store" 2 purchase order numbers to use in the res ervation of and rental process for 2 trucks. first, to get the equipment we reserved we had to go to ANOTHER location which was not nearly as convenient as the one next to our new store, then they tried to require a personal credit card to get the trucks. I now have received BILLS for the truck rentals!! The corporate P.O. numbers are 890853 and 890854. I am forwarding this incident to Dollar General Fleet Operations along with a recommendation to start using Ryder! WAY too much hassle! Rented 2 trucks in Joplin, MO in September with NO issues or complaints. Charlie Shaw Phone: 417-434-4736

CHARLY SHAW 
Rating:
5.0

They were very friendly very helpful. I got there just at closing time and they were a lot of help. I cannot see any thing that needs change

alan aytes 
Rating:
5.0

Customer did not leave a comment.

DENNIS KAUFFMAN 
Rating:
5.0

Customer did not leave a comment.

Bryon Ronnfeldt 
Rating:
3.0

Customer did not leave a comment.

John Leary 
Rating:
5.0

Customer did not leave a comment.

Ashley Jemes 
Rating:
4.0

Customer did not leave a comment.

Dan Hunt 
Rating:
5.0

Customer did not leave a comment.

Robert Dabbs 
Rating:
5.0

Customer did not leave a comment.

BRANDON HEUPEL 
Rating:
5.0

Customer did not leave a comment.

RAY HACKNEY 
Rating:
3.0

Make check out times faster. Took half an hour to get processed when I was the only person.

Jonathan Lucas 
Rating:
4.0

I thought the price was a bit high for a 4x8 trailer but it was in good shape, tires were good. No issues. Thanks

Maryanne Baruth 
Rating:
5.0

Very friendly staff. Went above and beyond expectations.

RANDALL GRACE 
Rating:
5.0

Customer did not leave a comment.

heather durham 
Rating:
2.0

The gates were closed no one was anywhere near and I visibility drop box. The location was very hard to find for someone who doesn't know the area.

Kerry Richards 
Rating:
4.0

Customer did not leave a comment.

DONNIE CULP 
Rating:
4.0

Jara was so nice. Did everything she could to help me overcome multiple oops in my day!

Valencia White 
Rating:
5.0

Customer did not leave a comment.

jamie williams 
Rating:
4.0

Customer did not leave a comment.

Dan Hunt 
Rating:
5.0

Customer did not leave a comment.

DARRIN PFEIFLY 
Rating:
5.0

Customer did not leave a comment.

Sheila ridnour 
Rating:
5.0

Customer did not leave a comment.

CARMIN ALLEN 
Rating:
5.0

Customer did not leave a comment.

ALAN SMITH 
Rating:
4.0

Customer did not leave a comment.

BRENDA JOHNSON 
Rating:
5.0

Customer did not leave a comment.

CARL LOWLLAR 
Rating:
3.0

When we were ready to turn the truck in, we called the manager to let him know we were getting ready to return it to the sight. He was not friendly and very grumpy. When ask where to leave the key, he said to leave it under the mat, which there was no mat. We left it under the seat hoping it would be ok.

EDDY ALLEN 
Rating:
5.0

Customer did not leave a comment.

William Wilder 
Rating:
5.0

Customer did not leave a comment.

Peter Snell 
Rating:
4.0

Customer did not leave a comment.

PAUL CORLEY 
Rating:
5.0

Customer did not leave a comment.

BEN PAGE 
Rating:
5.0

The Staff at this location went above and beyond any expectation a person could ever ask for. Very personable and helpful.

JON HOFFMAN 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top