Customer Reviews for Swap & Shop Pawn Shop
(U-Haul Neighborhood Dealer)

195 comentarios

2369 Middle Country Rd   Centereach, NY 11720

(631) 721-9649

Horario

  • Mon–Sat
    8 a. m. - 5 p. m.
  • Domingo
    9 a. m. - 4 p. m.

Servicios en esta ubicación:

Contáctanos

(631) 721-9649

2369 Middle Country Rd
Centereach, NY 11720

Servicios en esta ubicación:

Horario

  • Mon–Sat
    8 a. m. - 5 p. m.
  • Domingo
    9 a. m. - 4 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

I left a pair of name brand shoes inside a rental and a kinked I bought at the location. Owner of the pawn shop upon calling him said he threw everything in the garbage instead of holding it or giving me a call. It's hard to believe when he owns a pawn shop. I do not recommend this location at all.

Richard S. 
Clasificación:
3.0

truck steering wheel play a lot. and you guys charge 2 times insurance and regular fee, i`m still waiting to someone call to me

erinc U. 
Clasificación:
5.0

This was an Excellent experience. The owner of Swap & Shop Pawn Shop Is a courteous and highly knowledgeable professional. I would highly recommend not only the u-haul side of his business. But, the entirety of his finely run establishment. Thank you, Charles Stahley

Charles S. 
Clasificación:
4.0

Just a little confusing wth the filling out the contract

Joe M. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
4.0

Was quick and easy. Friendly and courteous. I'll be back.

Kevin D. 
Clasificación:
1.0

I didn't request for the coverage and the salesman added it to my quote without my confirmation. It is my third time I'm renting uhaul this summer and I've never requested coverage because my insurance covers it. Please fix the issue with my receipt.

Mohaddeseh B. 
Clasificación:
5.0

Very pleasant and helpful shop owner. Worked out great

Brian O. 
Clasificación:
1.0

My first ever bad experience with U-Haul. My reservation was complete several days before the scheduled 8 AM pick up of my trailer. U-Haul had all my information including my tow vehicle information on my credit card information. At 8 AM, the facility was still closed. I called the number on the door (a pawn shop) and was told by the vendor that the vendor was held up, and that he would be there in 15 minutes. I hooked the trailer up to my vehicle while waiting. At 8:30 I left. At about 930, I got a call from U-Haul while I was moving furniture with my crew. I had to drop what I was doing to go over all my information again, tow vehicle, credit card, etc. no apology from the woman on the phone for the inconvenience and aggravation of not being able to pick up my trailer at the 8 AM time, and she scolded me because I did not complete the paperwork before leaving with the vehicle. This morning I returned the trailer. The vendor was there at 8 AM this time. He did not apologize for the inconvenience, or for not being there the day before, but instead responded to my “good morning” with “if you ever do that again I will call the police.” I said “OK, where do you want me to park the trailer.” Self-serve again, I parked the trailer where I found it, behind the building in the muddy unpaved parking area, And I detached the unit and took precautions to make sure it would not roll. The vendor was not there to assist or oversee any of this. Then he seemed put out when I re-entered the store and ask him for paperwork confirming I had returned his trailer in good working order. Rude, late, unaccommodating, I cannot say enough. This would never happen in Holbrook, or Nesconset, where I usually rent.

bill S. 
Clasificación:
1.0

My electrical connection was plugged in backwards and for three days I was unknowingly driving with a dangerous situation. He took over two hours to check me in and I lost all of Friday because I missed my ferry.

Lauren C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDERGABRIEL M. 
Clasificación:
5.0

This was the worst truck I have ever driven in !!! It is a death trap !!!! It needs to be out to rest !!! I can't believe that I paid for this truck !!

Melissa V. 
Clasificación:
3.0

The trailer was dirty and had bird droppings in it.

Keith M. 
Clasificación:
5.0

Easy process and nice people.

Adam P. 
Clasificación:
1.0

El cliente no dejó un comentario.

Mohitosh M. 
Clasificación:
5.0

There is absolutely nothing you could do to improve my experience, the owner was kind, considerate and professional. I will certainly look to them again in the future!

Glenn H. 
Clasificación:
5.0

The gentleman was kind, polite, and thorough. Location was easy to find.

IDANIA H. 
Clasificación:
3.0

The original pick up location, NOT CENTERREACH, nobody showed up, making my moving day a disastrous mess. I'm thankful to the people who tracked down a trailer I could use at the centerreach location. You need to cut ties with the location in east islip on sunrise.

Thomas S. 
Clasificación:
3.0

Follow directions for properly attaching trailer chains to vehicle tow hooks.

James W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard P. 
Clasificación:
5.0

The associate at the lake Ronkonkoma location was very nice and informative and helped me hook up the trailer.

Frank A. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert L. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICKA C. 
Clasificación:
1.0

I have been charged for cleaning the truck, though the truck is well cleaned, and charging for cleaning was unnecessary.

Periyasamy I. 
Clasificación:
3.0

The fact that I couldn't rent a trailer for a one way trip and had to keep it for a week.

PHILIPL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEWL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL O. 
Clasificación:
5.0

This independent U-Haul location did a great job handling my trailer rental.

Douglas O. 
Clasificación:
4.0

Proprietor was helpful and helped hook up trailer and came out to assist when I returned.

EDWARDT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHNJ W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MEHMET G. 
Clasificación:
5.0

The guy are very professional

SERGIO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLASH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORYF B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAMJOHN W. 
Clasificación:
4.0

We dropped off our trailer after hours. Thankfully, the online prompts (after scanning the QR code) made the process seamless. Thanks for making the process so easy. Also, the trailer was exceptional and securely held the vehicle being towed. Would definitely use again if we had to. Gracias.

ROBERT K. 
Clasificación:
5.0

check out and in is way too time consuming

JOHN S. 
Clasificación:
2.0

First I would like a call back as I have left 2 messages over two days with corporate. Just about every time I rent which has been 6 times or so over the last few weeks there is an issue. This latest one I was charged for 2 days when I rented it for one, I was charged for hand truck and mats which I didn't use because I didn't need them but the real kicker is they weren't even on the truck. I would like a call back from someone. I actually am very easy to speak to and a business owner myself. Steve 516-236-4684

STEVEN O. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANTHONY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen Y. 
Clasificación:
5.0

No Need,Yet You are Doing Well.

Mohammad M. 
Clasificación:
5.0

Everything was great and the guy was accommodating when I had to change my pick up time

CRISTINAMARIE T. 
Clasificación:
2.0

I was scheduled for a truck pick-up at 8:30. When I got there the place was locked and closed. I rang the bell and was told they would not be there until 10:30. They totally screwed up my schedule and plan for the day and also charged me gas, which I didn't have time to refill because of the late start and trying to get the truck back on time.

RACHELR F. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICKJOSEPH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIOJ B. 
Clasificación:
2.0

The person that was in charge of giving us the U-Haul was not physically fit enough to help with the installation of the trailer to the back of my car. He also did not properly supervise/ inspect how we installed the u-haul which led to a near death experience for my family in the middle of the highway when we left the pick-up location. For a company that is renting equipment, I would imagine you would have properly trained employees that are able to lift objects over 50 pounds and be present throughout the entire installation of a trailer. The man that helped me was well over 50 years old and said he could not help install the 2" bulb. He left us while installing the u-haul to attend to another customer. He had also misguided us on buying only the 2" bulb instead of the full set. After the incident, we realized the 2" bulb did not properly fit in the 2 5/6" set we had on our car which led to the nut of the bulb to break on the highway and almost cause a very terrible car accident. It was a very scary experience but we managed to control the trailer by slowing down. Thankfully no car next to us was hit. In the future, I would expect your employees to be fully trained on the supervision and installation of these equipments.

JORGEM R. 
Clasificación:
3.0

I had ordered the u haul van for Friday Thur Sunday. When I picked up the van, the man at the counter said Friday Thur Sunday? And I said yes. Like the reservation. After I get the u haul home, I get a text message that I had to get it back in 43 hours( Sunday morning at 8:00am I had reserved it for 3 days and didn't understand why I had to bring it back so early. I called u haul customer service and the had said that I didn't read the agreement (which I didn't, because I reserved it for 3 days!). But since the agreement was wrong, they could adjust it for another day but it would be a day charge and an extension fee. Extension fee???? I was suppose to have the van to Sunday at 5:00pm!! The man inside the u haul had no clue on what needed to be done, because he was busy with his thrift store. The u haul card on the table had a woman on it, but she was nowhere to be found. I gave 3 stars because there wasn't a dedicated u haul person working at the pawn shop, just an old guy fumbling through what he needed to do before helping me. Really loved waiting 10 minutes while he shuffled along putting things away before helping me. FYI It's not ok to tell the customer that they have to finish putting away there stuff before they can get me my van rental. Expecially if your the only one there and you have 2 businesses going at the same time.

FUNG L. 
Clasificación:
3.0

I never got the dolly I paid for. Pawn shop was very cluttered

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALBERT E. 
Clasificación:
5.0

The person helping me, Frank, was wonderful. we ran into an issue with your system where the card wouldn't take. He called several people to try and resolve this issue all of them telling him they couldn't help him. It was frustrating for both of us. I was there for over 40min. He finally tried to get it to work letting me use cash and we were able to complete the transaction. You really should be able to assist more

DEBRAA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Madeline H. 
Clasificación:
5.0

Frank is so friendly and honest, instructing me how to operate my first tow with my Jeep. Very accommodating!

JAYSONK E Y. 
Clasificación:
5.0

Nice person and very prompt and courteous.

SUNILJAY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAELDORAN C. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROBERTJOHN JR P. 
Clasificación:
1.0

The truck I reserved wasn't available apparently was out of service. The proprietor Frank was abrasive regarding the transaction. They did get me another truck so I was able to do my move. But when I returned there had been an issue and Frank stood in the parking lot and yelled at me. I asked if I needed to sign anything or discuss it and he was busy being rude to me. And they're charging me $147 more than was agreed to add signing.

TRACYE C. 
Clasificación:
4.0

El cliente no dejó un comentario.

MALIKMUHAMMAD A. 
Clasificación:
5.0

Very nice. Clean car. Helpful.

TAL S. 
Clasificación:
3.0

My location was changed from where I initially chose. They only had one dolly available and I ordered two, they did not have any mattress bags available for purchase.

michele B. 
Clasificación:
5.0

Amazing customer service

Christina D. 
Clasificación:
1.0

Picking up the truck was a nightmare. The information that is asked should be asked way beforehand instead of when I'm standing outside trying to get my truck. I shouldn't have to wait 10 minutes for somebody to approve my info over and over when I have deadlines to meet. I WILL NOT be using uhaul ever again.

Ralph C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPHJ W. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS A. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS WILLIAM K. 
Clasificación:
5.0

The online check-in made things really simple. Drop off was as simple as just dropping off the keys. No unexpected charges. Friendly gentleman helped me out and overall a great experience and close location.

AIDANB S. 
Clasificación:
5.0

I've rented from this location several times and it has always been a great experience. Keep it up.

ALDOANTONIO J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEWL O. 
Clasificación:
5.0

El cliente no dejó un comentario.

KARLMANSON L. 
Clasificación:
1.0

I was erroneously charged $14.00 for Safe Move which I did not authorize as my insurance covers any potential damage to rental vehicles!

GERARDTHOMAS K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAHE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAMJAY L. 
Clasificación:
4.0

This place need more parking arrea.

Dean G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEWL O. 
Clasificación:
1.0

I would not recommend u-haul nor use it ever again!

Susan B. 
Clasificación:
5.0

Awesome service

CRYSTALA M. 
Clasificación:
3.0

I reserved a flatbed truck online. I specifically chose no insurance and declined the $15 collision insurance. Picked up truck without issue. Returned truck and bill had the $15 coverage on it. I told the person at the counter and he tells me i agreed to it. This practice of adding things to the bill that customers didn't ask for is unacceptable. I now know to screen shot my reservation in the future if i have to use Uhaul again.

DONTODD II C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LaReece W. 
Clasificación:
5.0

Keep up the good work,

JUANB R. 
Clasificación:
2.0

El cliente no dejó un comentario.

Philip C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael O. 
Clasificación:
1.0

i told the representative i was paying cash before I even rented the truck and then he charged my credit card anyway AS WELL as I paid cash. Outrageous.

Karin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

andrew K. 
Clasificación:
4.0

The barcode outside the store was not working, suggest to send new barcode for contactless

JOSEPHSTEVEN B. 
Clasificación:
5.0

Easy thank u!

Arthur H. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOSEPHLOUIS R. 
Clasificación:
5.0

The gentleman that helped me was extremely helpful and courterous. Will definately work with again

robert O. 
Clasificación:
4.0

Easy to drop off the vehicle. It took literally less than a minute

SCOTT L. 
Clasificación:
4.0

Charge me way too much money

salid K. 
Clasificación:
3.0

El cliente no dejó un comentario.

michelle R. 
Clasificación:
5.0

Great experience! Very helpful and knowledgeable

michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Demetrios P. 
Clasificación:
5.0

Frank was helpful, patient, and generous. He helped me a lot and I would highly recommend all of my friends and family members to use this location to rent a Uhaul.

Samantha B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa D. 
Clasificación:
5.0

I originally booked on the App. When I reached the vendor I was told the key number was not posted. I have a reservation #. I had to do the whole process over again at the rental location. So the App gets no stars.

Michael C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jessica R. 
Clasificación:
4.0

El cliente no dejó un comentario.

George C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eluzabeth M. 
No se han enviado comentarios para esta ubicación.

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