Implement a new plan to cover computer outages. There will be more in the future.Chris C.
Customer Reviews for Swansons Auto Buying Service Inc
(Distribuidor de U-Haul del vecindario)
Lawrenceville, GA 30043
Services at this Location:
- Lun.- vie.: 8 a. m. - 5:30 p. m.
- Sáb.: 8 a. m. - 3 p. m.
- Dom.: 7 a. m. - 10 a. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
process to reserve and pick up was fast and simple, very friendly staff and business, returning vehicle was hassle free, very awesome place!PETER S.
El cliente no dejó un comentario.Walter R.
El cliente no dejó un comentario.jung K.
Excellent customer service! Easy check in / check out service! No complaints! Mr. Swanson is a very nice gentleman!Rhonda P.
Swanson's was a great human being and very polite.Kevin W.
El cliente no dejó un comentario.Lois D.
The pickup truck I rented had trash on the floor and in the door pockets, and the truck reeked of cigarette smoke.Jeb W.
Make sure uhaul are cleaned every time we rent on it's nasty. They need to be detailedDaniel W.
El cliente no dejó un comentario.JANICE H.
El cliente no dejó un comentario.Sharron R.
Keep doing what you're doing. Friendly employees made it easy.Mark H.
El cliente no dejó un comentario.LAMONT R.
El cliente no dejó un comentario.DAVID U.
I've rented here a couple of times and both times it was fast and the Truck (and trailer) were ready and waiting for me.MARK T.
El cliente no dejó un comentario.Jose V.
El cliente no dejó un comentario.Gerita M.
El cliente no dejó un comentario.Douglas W.
El cliente no dejó un comentario.AMY C.
El cliente no dejó un comentario.Leonel S.
El cliente no dejó un comentario.Marilyn W.
El cliente no dejó un comentario.Veronica M.
El cliente no dejó un comentario.Patsy P.
Ok service, no complaintsNINA A.
El cliente no dejó un comentario.Qamar H.
El cliente no dejó un comentario.Yeng Y.
Swanson's is always a great place to rent UHaul!PERCY K.
Good excelenteRuben G.
Extremely helpful would definitely use again.vanessa R.
El cliente no dejó un comentario.Mary M.
El cliente no dejó un comentario.Senad P.
Nothing good job in what you doSheila J.
Great service.NAOMI B.
El cliente no dejó un comentario.Kenneth T.
Very friendly and excelente serviceRichard M.
Staff was very helpful and friendly.A smooth process. Thanks.James B.
El cliente no dejó un comentario.Joseph C.
Owners and employees are very friendly and helpful. Thanks so much!Luke P.
I was not shown which I-haul was mine and instead had to walk around the lot to figure it out- no one ever came outside to assist me. I was also not given the truck I rented/reserved and was not told of the change when I paid the employee. I've used U-Haul 6 months ago and the service was stellar at another location. I will not be recommending the Swanson location to anyone.Arlesha C.
El cliente no dejó un comentario.NATALIA O.
El cliente no dejó un comentario.PEGGY S.
Was double charged and never given a refund...ADAM L.
El cliente no dejó un comentario.Singsavath H.
El cliente no dejó un comentario.JOHNGLENN C.
El cliente no dejó un comentario.Philippe A.
El cliente no dejó un comentario.Cynthia B.
El cliente no dejó un comentario.Fred F.
El cliente no dejó un comentario.Michael F.
Waited 40 minutes for service while guy worked on car , was rude, unprofessional and a real jerk. Would NEVER NEVER recommend this place . Explicitly told me there were no extra charges for gas or mileage when if fact there were.Already charged to the card ! Didnt return phone calls as well then told me I never called though I had the phone calls on my phone to show him So a liar as we.lKen H.
El cliente no dejó un comentario.Selena M.
If you get a truck DO NOT use U-Haul on line. Call directly to the location you want to get it from. Swansons was awesome. They were able to fix the fiasco from the online process. Ordered on line for one location. The day before I get a call and my location was moved. That night I look at email which said my rental is 2-13 though 2-15 which is correct. It then tells you to go to app. App said my rental was 2-14. I called customer service. They said it was changed for some reason. Then told me the location it was changed to didn't have the size truck I needed so they changed it to a different location. That also made the price go up about $80 from original quote. I wasn't at home so when I got home I looked up original information and called back. This person named my dates correctly but then said price was $150 more. After much discussion she made the corrections and I paid. The next morning we go to pick up truck. It is a location where no one is there so you use the app to get your truck. We went through whole process and then get message we need to call. When we do they say this is not a location where you have to get truck during their hours which would mean we'd have to wait an hour. They found us another truck 8 miles away. We drive to that location, the truck and supplies we needed are ready. We do the online process to get the truck and get a message we owe $150. The only bright spot is that the gentleman at Swansons saw what a mess we had been through and that the only way to correct it was to cancel my order and redo it where they could make manual changes to get it back to the original price. Swansons Auto Buying Service was the only positive.Justin S.
El cliente no dejó un comentario.Jacqueline F.
U haul themselves suckNIKKI J.
El cliente no dejó un comentario.MARIO A.
Was charged more than reservation agreement, was asked to wait 30 minutes beyond pickup time when already pressed for time, and staff (as well as other customers) were not wearing masks... staff member went on to speak that COVID was a conspiracy created by Bill Gates and that wearing masks were bad for your health. Improvement would be possible if staff followed CDC safety guidelines to reduce risk of transmission of the pandemic, charge customers what was agreed upon, and stick with reservation times reserved. The truck handled poorly as compared to other trucks I have rented in the past.ELYSSA R.
great truckQualet M.
There was a bad smell inside the van.ABEL R.
Have rented equipment at this location many times and will continue to do so.GLENN J.
I got charged for a truck that was not clean and I reported it once I received it. However, going through the self return process, I stated the truck needs to be clean. For that reason I got charge. I would like to have that charge to be reverse. Thanks, Mo C.Moses C.
El cliente no dejó un comentario.Timothy K.
El cliente no dejó un comentario.ANTHONY H.
El cliente no dejó un comentario.TONY H.
El cliente no dejó un comentario.Janice H.
El cliente no dejó un comentario.Luther C.
Great experience and employees.Brian C.
El cliente no dejó un comentario.Amy C.
El cliente no dejó un comentario.Joseph H.
Great to work with and communicated well. Prompt rental in and and in minutes and the truck was almost brand new!Timothy R.
El cliente no dejó un comentario.Wesley K.
Nothing. Just keep doing what you're doing. This location in particular has OLDER, Mature and Hospitable Men working very hard tending to the customers. Please keep doing this magnificent job and excellent PR.Caza B.
Ken is easy to work with. His equipment is always clean and in good condition. He seems to be able to be able to accommodate needs.Linda B.
El cliente no dejó un comentario.William O.
There was some damage to the trailer. It would be great if all damage was noted and traveled with the trailer. Always afraid of being billed for something that's not my faultmichael C.
El cliente no dejó un comentario.Anthony M.
El cliente no dejó un comentario.Thomas C.
El cliente no dejó un comentario.Michael B.
El cliente no dejó un comentario.Douglas P.
Everithink okNadia P.
El cliente no dejó un comentario.Alex A.
Staff very friendly and professionalBeverly W.
El cliente no dejó un comentario.Kenyatta R.
El cliente no dejó un comentario.Shaun M.
El cliente no dejó un comentario.Lois B.
El cliente no dejó un comentario.meacca K.
werent able to drop it off online couldnt download the picture of miles and fuel found an employee. It was after hours.David T.
Every thing went great, truck ready & clean, check out went quick & easy.Norman S.
El cliente no dejó un comentario.James L.
Consistent and great people work here. Please ask if insurance coverage is desired before adding. Gracias.Eric P.
El cliente no dejó un comentario.JIMMY U.
El cliente no dejó un comentario.Daniel W.
El cliente no dejó un comentario.Lisa P.
El cliente no dejó un comentario.Everett S.
El cliente no dejó un comentario.James W.
El cliente no dejó un comentario.Lawrence D.
The gentleman told me the trailer was out back on the street and that I could go hook it up while he processed my drivers license and credit card. I was surprised that he didn't offer to go out and assist or watch to make sure I hooked it up correctly. Secondly, we had already provided our credit card info at the time of the reservation and I uploaded a picture of my drivers license that morning to the U-Haul site, so I was a bit shocked when he kept my drivers license and credit card while I went out to hook up the trailer. Normally, I never leave my credit card in the hands of a stranger without positive control over how it is used.John M.
Quick pickup Easy returnJeffrey S.
Make sure equipment is ready and issued on time. I waited for over an hour for the equipment to be returned and then found out the truck was there all the time.Tommy C.
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