The distance was horrible trying to help the office manager.Desoto D.
Sutro Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The owner is an amazing woman.David M.
I returned the truck after everyone was gone.chaz R.
Doris is awesome !cory W.
El cliente no dejó un comentario.Ron M.
El cliente no dejó un comentario.Mark C.
Update your computers so your system doesn't mess up the customers information. I gave a cash deposit and because of your system I have to wait 48 hours for my card to receive the payment. You don't wait for payment, why should a customer wait for a refund.Angelique B.
U-haul needs to pay attention to what the customer has rented. I get a phone call on Monday, from u-haul, saying I have to move the truck and trailer because that location didn't take trailers. This isn't a mistake the customer should fix. I was told to take it there, I did, now it is out of my hands. I ended up NOT moving the truck.charles W.
El cliente no dejó un comentario.Jack R.
El cliente no dejó un comentario.Drucilla G.
Service was great and representative was very pleasant. I'd use this location again.Carol L.
El cliente no dejó un comentario.john S.
El cliente no dejó un comentario.Kathy W.
Dorris is amazing and a lifesaver. I would add additional stars for her if I could. She assisted me at every step of the way and went out of her way to assist me.Brandon P.
The lady working was so nice, she was so nice and was pleasant to talk with. We went to this location even though it was further from our house because we looked at reviews from the closer location saying DO NOT GO and I'm glad we didn't. Wonderful service!
El cliente no dejó un comentario.Frederick K.
Staff was helpful and very accommodating. Will be back next time I need to rent a truck!.MICHAEL W.
El cliente no dejó un comentario.Lisa O.
Great air conditioning in truckLinda B.
Great lady who helped us.Elizabeth W.
The people here are very friendly and knowledgeable. They take the time to carefully explain procedures and requirements and willing to help with any issues that may come up. The overall condition is clean and safe. I'm very satisfied and will use this location again. Thanks.LOGAN B.
Make sure terrible are maintained and reservations are available where scheduled.Donald H.
El cliente no dejó un comentario.DAVID C.
Have truck washed and cleaned.patrick H.
Nothing Doris was wonderful!!!!ANTHONY H.
El cliente no dejó un comentario.Jera S.
all went smooth except the pick up time on said 9 AM and a later text said 10AM.Jerry L.
excellent fast and efficientCary D.
El cliente no dejó un comentario.Dave H.
El cliente no dejó un comentario.David G.
El cliente no dejó un comentario.Dallas M.
Good service And a very nice owner !Myah Y.
El cliente no dejó un comentario.Mike H.
El cliente no dejó un comentario.John R.
El cliente no dejó un comentario.David S.
Everyone associated with Sutro Self Storage have been wonderful to work with. Thank you to all the ladies who assisted my husband and I on our recent move!Annette P.
El cliente no dejó un comentario.John R.
El cliente no dejó un comentario.Gary R.
Amazing experience! I would recommend to others :) Thanks, RobinRobin S.
El cliente no dejó un comentario.Barnie E.
Doris at Sutro Self Storage was very friendly and helped make our moving experience much easier.Chris R.
The lady was the nicest person ever very good customer service and she was always a peach!:) I will always use this place in the future. Thank you for your help!!TIMOTHY L.
Loved Doris.KRIS H.
Outstanding support and very helpfulJohn W.
Your customer service was excellent. You were a very nice lady and very polite. Thankyou for the exceptional service will definitely do business with you again..TIMOTHY L.
the clerk is the only person at this site and was very polite and courtesy. I would recommend her to any of my neighbors that have need of moving equipment.TODD C.
Doris was great. We went to her again because of our previous experience with her - even though there was a closer location. Dave W.DAVID W.
The lady at the front desk is super sweet and was very helpful. I loved her customer service she rocked it in my eyes i would recommend this place to anyone just because i was treated like a friend and another personJARED R.
El cliente no dejó un comentario.MARIE B.
El cliente no dejó un comentario.JOHN C.
El cliente no dejó un comentario.LAURA S.
Tooo much dust/dirt in unitsDIANE G.
El cliente no dejó un comentario.JOHN A.
Could not ask for a better person to work with.DOUGLAS B.
Doris was amazing!! So sweet and very helpful. I will work with her again.MICHELLE H.
I was treated very nicely. The Woman there was very personable and friendly. She very pleasant.PAMELA W.
El cliente no dejó un comentario.JAMIE G.
El cliente no dejó un comentario.Bryan P.
El cliente no dejó un comentario.Michael S.
Excellent service and very proficient --agent had everything ready--very smoothJohn A.
Doris did an amazing job helping me with the truck return and the storage unit provided.MICHAEL S.
El cliente no dejó un comentario.ALMA M.
I used the vehicle on a Friday and was charged the weekend rate I believe I was over charged for the use of this vehicle I may never rent from Uhaul again.Greg C.
El cliente no dejó un comentario.jody B.
El cliente no dejó un comentario.Michael C.
El cliente no dejó un comentario.CEDRIC W.
El cliente no dejó un comentario.WILLIAM H.
I should have worked with Doris at the Sutro location from the beginning of my moving experience. I think your 800-uhaul was a joke and it just made me more upset everytime I tried to call them. They not only lost my reservation which I made 6 wks in advance, they had me going to Sacramento and back to Nevada when all I wanted from the beginning was a local rental. Thank goodness for Doris. She took matters into her own hands and finally did the booking. My confirmation number from the U-Haul in Carson was never on her screen. I think the kid in Carson screwed up and was upset with me because I didn't want to rent from him. Did he loose a commission??? That is probably why my confirmation was never found. I will never do business with U-Haul again and believe me, my friends and family know what my feelings are with this matter. I will tell them to go see Doris at the Sutro location and not deal with the dummies anywhere else especially the 800 number.Susan C.
El cliente no dejó un comentario.JOHN R.
Doris was very friendly and helpful and even came in early to accomodate us.DAVID W.
El cliente no dejó un comentario.MICHAEL W.
El cliente no dejó un comentario.BRADLEY L.
El cliente no dejó un comentario.MARISOL G.
Excellent experience with the office person at this location. Very friendly, clean atmosphere. Would highly recommend this location to a friend.JOANN F.
El cliente no dejó un comentario.WAYNE V.
Great experience. Very friendly and professional staff.Robert F.
El cliente no dejó un comentario.Tiffany T.
El cliente no dejó un comentario.LORI V.
Doris is wonderful! We would definitely recommend AND use the Dayton Sutro U-haul again and again.David S.
Would recommend to all friends and family.Pam E.
El cliente no dejó un comentario.GARY B.
VERY NICE AND FRIENDLY OWNERSMICHELE O.
El cliente no dejó un comentario.MARKA T.
ABSOLUTELY NOTHING. I WAS MORE THAN SATISFIED WITH MY RENTAL. KEEP UP THE GOOD WORK. C.G. DAYTON, NV.Clay G.
Stop nickel and diming the public. $19.99 a day/ plus .85c per mile. What a joke. I went 20 miles and it cost memore in miles than the rental. $1.00 for pollution tax. What a joke. I will definitely look for Ryder next time . Sorry Annoyed patronRICK W.
the lady was so nice we would go back to her thank uALICE B.
We dropped off the uhaul after hours, but it was convenient and easy!ELIZABETH P.
The service and equipment were excellent. The people are outstanding. Thank you for this opportunity to give feedback.SHANE A.
Doris and Ken are fantastic ! They had the trailer ready to go when we got there to pick it up. We had a storage unit at their place for a couple of years...and when we got the word that we would be moving, they couldn't have been more accommodating. We would proudly recommend their facility and them to anyone. Five stars, guys !!! From Kris and KimKRISTY R.
El cliente no dejó un comentario.MANUEL S.
I originally was going to drop the truck off in Carson city but I did not care for the hot springs spas place or their staffBRADLY B.
No one on duty to disconnect the trailor and I had to do it myself. That is not acceptable to myself as a customer. The rest of the service was done well.GALE R.
The agents at this location were wonderful, extremely friendly and accomodating. We have been to the location less than a mile down the rd, to the west and they had been unhelpful. Will always use Sutro Storage from now on for our uhaul needs.MARY ANN M.
El cliente no dejó un comentario.THERESA T.
El cliente no dejó un comentario.KEN D.
El cliente no dejó un comentario.Ken D.
Paid way too much money for a truck that was in poor shape with safety issues. "Comfort ride" is false advertisement for your trucks. When taking a truck long distance, your people should at least make sure that the brakes are working properly, the windsheild wipers are in good condition and the heater fan works for people who have to drive through 7 degree weather over mountain passes! Spent way too much money to have to suffer with a rig like that. On the flip side, the folks that we picked up the truck from provided good customer service and the man that we dropped the truck to was very apologetic and sympathetic for our discomfort. We gave the truck back with more gas than when we got it and gave it back early too. Next time, I will definately be checking into the other companies. I have two more sisters left to move home to Oregon and will not spend that kind of money for less than excellent trucks.LAURA B.
El cliente no dejó un comentario.