Customer Reviews for Sussen Self Storage
(U-Haul Neighborhood Dealer)

161 reviews

6000 Carnegie Ave   Cleveland, OH 44103
(@ E 60th)

(216) 361-0177

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: 9:00 am - 1:00 pm

Services at this Location:

Contact Us

(216) 361-0177

6000 Carnegie Ave
Cleveland, OH 44103
(@ E 60th)

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: 9:00 am - 1:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The sale man was just and all some sale person g he e knows how to make your you are being given a good truck to use I will be using this place for now on

Percy Williams 
Rating:
5.0

Customer did not leave a comment.

Irvin Canales 
Rating:
4.0

Guys were fantastic when I returned the UHaul and process pretty smooth. The location is not the best and there was not much activity in lot - only one other UHaul present and mostly an empty parking lot. The guys who handled drop off were fantastic, though.

David Patton 
Rating:
3.0

Tried several times to contact agent by phone, during business hours. There is a message, but a message cannot be left. The customer service rep suggested I travel back to the location since no answers the phone. That's ridiculous. I'm supposed leave the comfort of my home because the Uhaul rep won't answer the phone.The next time I need a rental truck I will be sure to actually go to an official Uhaul facility. Will not recommend location 6000 Carnegie Ave, Cleveland, OH.

Marilyn Milner 
Rating:
5.0

Customer did not leave a comment.

bethany marshall 
Rating:
3.0

Make sure all accessories are included with rental.

MIRANDA GOODWIN 
Rating:
5.0

Customer did not leave a comment.

Danielle Mays 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA WILLIAMS 
Rating:
3.0

Customer did not leave a comment.

Noah Alic 
Rating:
5.0

Good customer service and support

Richard Gallo 
Rating:
5.0

Customer did not leave a comment.

michael konlosky 
Rating:
5.0

Customer did not leave a comment.

LaVada Black 
Rating:
4.0

The person who I picked up the truck from was very nice. The truck, however, was barely hanging on. It made the journey. But, really, it was in bad shape.

matthew Lucas 
Rating:
1.0

Customer did not leave a comment.

Al Stiehler 
Rating:
5.0

Pickup was real easy! I left my car there overnight which made it super convenient. No major issues, and I was able to move everything in one go! Definitely would recommend/use again...

Wayne Dancie 
Rating:
5.0

No need for improvement.

Aleksandar Krbanjevic 
Rating:
5.0

I did have a problem using the app. Tried to check in and check out with it. I was able to check in at the office without a problem but when i turned in after the rental, i followed the process to check out and got through it except I couldn't get the lock open to put the keys in the lock box. Had to drop the keys in the normal key drop box

Robert Defranco 
Rating:
5.0

Customer did not leave a comment.

Jennifer Suarez 
Rating:
3.0

Would have preferred my first option to check out rental with an office.

Uwe Scherf 
Rating:
4.0

We waited in the office for more than five minutes before someone could help us. There were at least three people working, but they were not in the office.

Norman Meres 
Rating:
4.0

Customer did not leave a comment.

Angela Tongue 
Rating:
2.0

This truck was left absolutely filthy and the pictures in the app did not have any of the damage marked in them. It was very time consuming to have to clean the truck ourselves as well as record all of the scratches, dents, etc.

Carissa Choong 
Rating:
1.0

The owner wasn’t present at the time of my pickup. Then had computer issues, which ended with an easy enough work around that seemed like he should have defaulted to when things weren’t working.

Elizabeth Biondi 
Rating:
5.0

Customer did not leave a comment.

Brian Regan 
Rating:
5.0

Customer did not leave a comment.

Sabrie Ellis 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY MURPHY 
Rating:
5.0

Customer did not leave a comment.

Leon Hall 
Rating:
1.0

Customer did not leave a comment.

charoltte mcclue 
Rating:
5.0

Very professional communication and personnel. An easy experience, thank you!

John Ban 
Rating:
5.0

the employee who made the lease was very polite and very helpful. I really liked the service

robsoen souza 
Rating:
5.0

Customer did not leave a comment.

Sheila Mack 
Rating:
5.0

NA....it was a great experience

Lucinda Lopez 
Rating:
2.0

Couldn't pick up at the location after driving so far to pick up..then the other location i drove to Couldn't rent the truck for oneway..Had to wait till the following day ..this location it was like playing a game had to figure out where the key was placed..this location the doors were locked.. and my dolly was not in the truck

Terrell Clements 
Rating:
5.0

I have no suggestions for improvement.

micheal skerritt 
Rating:
4.0

Customer did not leave a comment.

Shanicea Tucker 
Rating:
5.0

This father and son privately owned rental company is much better than the regular company!

Dale Brown 
Rating:
1.0

The car tire straps were attached to the dolly tangled and the attendant did not attach the dolly to the truck correctly. Avoid this location unless you know how to hitch a trailer yourself.

Katherine Brauns 
Rating:
3.0

Location made me nervous but was well lit

REGINALD BIRKS 
Rating:
5.0

Eric of the staff was very knowledgeable and courteous.

randy hill 
Rating:
4.0

I was over charged

Charles Steele 
Rating:
5.0

Customer did not leave a comment.

Jack Khan 
Rating:
3.0

Don't make the customer run around and have the truck available so they don't have to wait wasting time.

KATHY JACKSON 
Rating:
3.0

We could not get into the facility and rove back and forth in the parking lot and tried to get into the locked door. They seen us through the cameras but no one came out to assist. We had an appointment. I have never been to that location before.

Yvonne Isaac 
Rating:
3.0

Customer did not leave a comment.

Leslie Balaz 
Rating:
5.0

Easy to use. Very helpful employees. Great communication in the midst of multiple equipment changes.

Susan Meier 
Rating:
1.0

Customer did not leave a comment.

NANCY POOK 
Rating:
5.0

Excellent customer service!

Phillip Mack 
Rating:
5.0

Customer did not leave a comment.

Alonza Robinson 
Rating:
4.0

Customer did not leave a comment.

Robert Chiclowe 
Rating:
5.0

This is the first time I used this location. It was the best experience. Staff was very friendly and accommodating. I would highly recommend.

Roberta Dusek 
Rating:
3.0

The service light was on in the truck. Other than that, it was fine.

Candace Bethea 
Rating:
3.0

Customer did not leave a comment.

Sean Sewell 
Rating:
4.0

Customer did not leave a comment.

Sean Sewell 
Rating:
4.0

Customer did not leave a comment.

JONETTA GRESHAM 
Rating:
5.0

Customer did not leave a comment.

rachel kuhen 
Rating:
5.0

Customer did not leave a comment.

Mary Michael Vega Gonzalez 
Rating:
5.0

The customer service representatives are very professional and helpful and friendly. I will recommend this u-haul location to everyone.

RHONDA MOBLEY 
Rating:
5.0

I highly recommend this location. The customer service was excellent the staff went over and beyond to help. Thank you

Tamara Bell 
Rating:
5.0

Ray and Eric provided great customer service and made the process easy with no hassle.

Andrea CATLIN 
Rating:
5.0

Customer did not leave a comment.

David Mazza 
Rating:
5.0

The place looked great! I felt comfortable. It was an easy experience. Rick was awesome! I would definitely rent from them again.

michael komlosy 
Rating:
3.0

I rented the truck on 9-11-20, somehow I was, I assume accidentally overcharged 100.00 dollars , it’s now 9-21-20, and I am Still trying to get this situation resolved . No one should have to wait this long for returning of overpayment.

jemetta cooper 
Rating:
2.0

I arrived to a locked building at 3:30 exactly on time. I rang the door bell twice and called customer service twice. Closer to or after 4pm a man opened the door and from that point on he was polite, helpful and professional. His excuse for not opening the door at my check in time was, "I was in the back."

Ray Huang 
Rating:
3.0

Customer did not leave a comment.

Patrick Yauger 
Rating:
5.0

Customer did not leave a comment.

Orin Henry 
Rating:
3.0

N/a

Amy Staib 
Rating:
3.0

Customer did not leave a comment.

Kevin Lebo 
Rating:
1.0

Customer did not leave a comment.

Michele Blackwell 
Rating:
5.0

I was scheduled for 24/7 pick up at 8:30 am but had issues I believe due to a setting on my phone. The gentleman arrived at 9 and was very helpful and profesional.

James Pierzynski 
Rating:
5.0

Customer did not leave a comment.

Philip Noftsinger 
Rating:
5.0

Thanks to Rick for his help and professionalism. He did exactly what needed to be done in a courtesy way. Nothing but praise. Thanks

Erol Dogan 
Rating:
4.0

Customer did not leave a comment.

Sylvia Grimes 
Rating:
3.0

Customer did not leave a comment.

Lynn Dehar 
Rating:
5.0

Customer did not leave a comment.

Chisa Ellis 
Rating:
3.0

I live 2 miles, 5 minutes from the Strongsville U Haul pickup facility which is where I made the reservation. HOWEVER, I had to drive to downtown Cleveland, over 20 miles one way and 30 minutes out of the way in order to pickup the truck. VERY INCONVENIENT! . I asked if we could receive even a small discount and we were denied. VERY DISPLEASED!

michael pissini 
Rating:
1.0

The facility was 40 minutes late opening. It's business hours began at 9am, but no one showed up until 9:40am.

John Schaefer 
Rating:
1.0

My family almost lost there lives using this equipment

Donovan boyd 
Rating:
5.0

Customer did not leave a comment.

Peter Steinberg 
Rating:
5.0

Customer did not leave a comment.

lisa willis 
Rating:
5.0

Customer did not leave a comment.

Jahanzeb Khan 
Rating:
4.0

I appreciated all the help I received from the owner the day before pick-up.

William Brown 
Rating:
5.0

I am a very satisfied customer. Service was very professional.

Kathy Hart 
Rating:
4.0

Customer did not leave a comment.

Mike Rucinski 
Rating:
4.0

Customer did not leave a comment.

eugene vaughn 
Rating:
5.0

Customer did not leave a comment.

Michael Sussen 
Rating:
5.0

Customer did not leave a comment.

Jacqui St Cyr 
Rating:
4.0

Customer did not leave a comment.

DONNA LEFTWICH 
Rating:
5.0

Customer did not leave a comment.

Neal Peachey 
Rating:
5.0

Customer did not leave a comment.

Christopher Alexander 
Rating:
5.0

Customer did not leave a comment.

shannon biles 
Rating:
5.0

Customer did not leave a comment.

Abigail Kreeger 
Rating:
5.0

Great customer service and help at this location, as well as return location in Warren, Ohio!!

Lisa Angelo 
Rating:
4.0

Customer did not leave a comment.

Elizabeth Hornberger 
Rating:
5.0

Customer did not leave a comment.

Barry Harris 
Rating:
3.0

Check tires for leaks before giving to customer.

Lawrence louden 
Rating:
4.0

Customer did not leave a comment.

Alicia Adams 
Rating:
3.0

My experience with the employee was professional and friendly.

Velma Bell Clark 
Rating:
5.0

This facility is all around phenomenal. Both gentlemen up front couldn't be more courteous, helpful, and most importantly [to me]-- efficient.

Joshua Mauro 
Rating:
4.0

Customer did not leave a comment.

Sara Wilpula 
Rating:
5.0

Customer did not leave a comment.

TEMELE LANE 
No reviews have been submitted for this location.

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