The customer service representatives are very professional and helpful and friendly. I will recommend this u-haul location to everyone.RHONDA M.
Customer Reviews for Sussen Self Storage
(Distribuidor de U-Haul del vecindario)
Cleveland, OH 44103
(@ E 60th)
Services at this Location:
- Lun. - sáb.: 9 a. m. - 5 p. m.
- Dom.: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I highly recommend this location. The customer service was excellent the staff went over and beyond to help. GraciasTamara B.
Ray and Eric provided great customer service and made the process easy with no hassle.Andrea C.
El cliente no dejó un comentario.David M.
The place looked great! I felt comfortable. It was an easy experience. Rick was awesome! I would definitely rent from them again.michael K.
I rented the truck on 9-11-20, somehow I was, I assume accidentally overcharged 100.00 dollars , it's now 9-21-20, and I am Still trying to get this situation resolved . No one should have to wait this long for returning of overpayment.jemetta C.
I arrived to a locked building at 3:30 exactly on time. I rang the door bell twice and called customer service twice. Closer to or after 4pm a man opened the door and from that point on he was polite, helpful and professional. His excuse for not opening the door at my check in time was, "I was in the back."Ray H.
El cliente no dejó un comentario.Patrick Y.
El cliente no dejó un comentario.Orin H.
El cliente no dejó un comentario.Kevin L.
El cliente no dejó un comentario.Michele B.
I was scheduled for 24/7 pick up at 8:30 am but had issues I believe due to a setting on my phone. The gentleman arrived at 9 and was very helpful and profesional.James P.
El cliente no dejó un comentario.Philip N.
Thanks to Rick for his help and professionalism. He did exactly what needed to be done in a courtesy way. Nothing but praise. ThanksErol D.
El cliente no dejó un comentario.Sylvia G.
El cliente no dejó un comentario.Lynn D.
El cliente no dejó un comentario.Chisa E.
I live 2 miles, 5 minutes from the Strongsville U Haul pickup facility which is where I made the reservation. HOWEVER, I had to drive to downtown Cleveland, over 20 miles one way and 30 minutes out of the way in order to pickup the truck. VERY INCONVENIENT! . I asked if we could receive even a small discount and we were denied. VERY DISPLEASED!michael P.
The facility was 40 minutes late opening. It's business hours began at 9am, but no one showed up until 9:40am.John S.
My family almost lost there lives using this equipmentDonovan B.
El cliente no dejó un comentario.Peter S.
El cliente no dejó un comentario.lisa W.
El cliente no dejó un comentario.Jahanzeb K.
I appreciated all the help I received from the owner the day before pick-up.William B.
I am a very satisfied customer. Service was very professional.Kathy H.
El cliente no dejó un comentario.Mike R.
El cliente no dejó un comentario.eugene V.
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.Jacqui S.
El cliente no dejó un comentario.DONNA L.
El cliente no dejó un comentario.Neal P.
El cliente no dejó un comentario.Christopher A.
El cliente no dejó un comentario.shannon B.
El cliente no dejó un comentario.Abigail K.
Great customer service and help at this location, as well as return location in Warren, Ohio!!Lisa A.
El cliente no dejó un comentario.Elizabeth H.
El cliente no dejó un comentario.Barry H.
Check tires for leaks before giving to customer.Lawrence L.
El cliente no dejó un comentario.Alicia A.
My experience with the employee was professional and friendly.Velma B.
This facility is all around phenomenal. Both gentlemen up front couldn't be more courteous, helpful, and most importantly [to me]-- efficient.Joshua M.
El cliente no dejó un comentario.Sara W.
El cliente no dejó un comentario.TEMELE L.
El cliente no dejó un comentario.VERONICA J.
El cliente no dejó un comentario.OLLIE T.
Very good serviceDENIISE H.
The dolly had bald hard tires. made harder to load and unload. Plus the truck had a "bouncy" front end.Henry W.
El cliente no dejó un comentario.Colin S.
El cliente no dejó un comentario.SANDRA S.
El cliente no dejó un comentario.SARAH D.
I scheduled my pick up for 9am, and the owner of the faculty didn't arrive to unlock the doors until 9:20amKent K.
Extraordinario servicio al clienteKionna J.
The UHaul Company charged my card 3 times. $1.00, $85.86 and $71.91. The $71.91 was the actual charges for the rental. Of course, I can't reach anyone to get my money back and plan to file a complaint as well as dispute these fraudulent charges with my bank. I will have to take off work tomorrow and go to this UHaul place to get my money back, and it had better be immediately refunded back in my account, since this transaction has caused my account to be overdrawn. Needless to say, I am very disappointed and disgusted with the service! And, will NEVER use this location again or refer anyone. Sincerely, Susane MarchmonSUSANE M.
El cliente no dejó un comentario.tamira G.
El cliente no dejó un comentario.Mark H.
Great convenience (Pick up and Drop off), Great service, Great Equipment, Great Rates... Thank you...EDDINE D.
El cliente no dejó un comentario.KENNYADA N.
El cliente no dejó un comentario.Ronald P.
Excellent experience... Very professional and accommodating. I would definitely recommend and will use againILLIE B.
El cliente no dejó un comentario.HAROLD Z.
I would have suggested coffee and donuts, but I was processed faster than it would take to pour the coffee! Great service.fernando G.
El cliente no dejó un comentario.Kathleen C.
The van was smelling of garbage. It was a real disappointment.Gaurav G.
El cliente no dejó un comentario.DAN N.
The whole process was quick and easy, no wait time amd the staff was very personable. I would definitely use this location again.SHACONA C.
send them to someone else.Sharon H.
The truck was not ready as it had not been returned at the appropriate time, but they found me a replacement in a timely manner.CHRISTINA W.
My only concern is that the sales rep (the one with the motorcyclye) is often late. We'll schedule the pick up at 9:00 AM and he 15 to 20 mintues late, which is not good for my business because it makes us late with our deliverables. And my billing was incorrect with my rental a few weeks ago. Took over a week to get it corrected. I was billed twice in error, which could have been a huge problem if I didn't have enough money in my account to cover the overage.William J.
When dropping off the truck, the first drop off sent me to a second dropp off accross town. upon ariving at the second drop off, they sent me to a third drop off site because they couldnt take the truck. needless to say, I spent extra gas driving around town trying to drop off a truck because UHAUL was unorganized. I was then charged an extra refueling fee because the gas was slightly low to to the excess driving I had to do in order to drop the truck off. I WILL NEVER RENT ANOTHER UHAUL FOR THE REST OF MY LIFE!THOMAS B.
El cliente no dejó un comentario.WILLIAM T.
El cliente no dejó un comentario.CHRISTOPHER H.
El cliente no dejó un comentario.Kenton W.
El cliente no dejó un comentario.JAY A.
El cliente no dejó un comentario.Laura G.
El cliente no dejó un comentario.LISA B.
El cliente no dejó un comentario.Christine W.
El cliente no dejó un comentario.Santina P.
El cliente no dejó un comentario.Leon A.
El cliente no dejó un comentario.Larry B.
El cliente no dejó un comentario.Steve U.
El cliente no dejó un comentario.Vasily I.
Cab was dirty from spilled drinks and food.Ronald M.
keep doing everything the same. Sussen self storage, gave excellent service, and showed great concern.sharon F.
The office there did a wonderful job. They were very friendly, professional and efficient. Couldn't ask for more.Juliette R.
People are friendly and helpful.WEIHANG F.
My experience was brief, quick, and convenient. I was even surprised to find out that this location even had Uhauls...glad it was near by. Great customer service. Will most definitely use this location again.Kendra A.
El cliente no dejó un comentario.MAXIMILIAN L.
El cliente no dejó un comentario.NYOKA S.
Everything was great this time. No problems. Thank you for a positive experience.Jason D.
Nothing everything was greatJAMES W.
El cliente no dejó un comentario.KEVIN M.
El cliente no dejó un comentario.LEONARD T. H.
El cliente no dejó un comentario.tracy H.
Employees of this location are extremely polite, friendly experienced and make sure you have everything you need to make a stressful move go smoothly.Jack S.
El cliente no dejó un comentario.Jaime F.
I had originally booked the truck through the location at E. 55th and Chester. when i got there, i was told they had overbooked and did not have the size of truck that i reserved. they told me i had to go to the above location. I was upset that even though reserved several weeks ahead, what i ordered wasn't i was supposed to pick it up. this is not very good business. thanksTINA W.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.erica P.