Customer Reviews for Susi Builders Supply
(Distribuidor de U-Haul del vecindario)

69 comentarios

5614 W Ridge Rd   Erie, PA 16506

(814) 833-4603

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 12 p. m.
  • Dom.: cerrado
Horario especial
  • 5/30/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(814) 833-4603

5614 W Ridge Rd
Erie, PA 16506

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 12 p. m.
  • Dom.: cerrado
Horario especial
  • 5/30/2022: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Jodi E. 
Clasificación:
5.0

El cliente no dejó un comentario.

greg K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather H. 
Clasificación:
5.0

Very friendly service. Nice clean truck.

dorothy B. 
Clasificación:
5.0

Ramp and back of the truck were pretty dirty but other than that 5 stars

Seth P. 
Clasificación:
2.0

Truck was not cleaned at all. Windshield wipers were worn out Did not know anything about the truck

Tim D. 
Clasificación:
5.0

El cliente no dejó un comentario.

timothy F. 
Clasificación:
2.0

Employee was brusk and somewhat unfriendly

dan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom G. 
Clasificación:
3.0

It was difficult to find the key drop off box. Further, the key on the ring would not fit through the slot so I had to remove the ring and tag.

Andrew L. 
Clasificación:
3.0

The truck had pebbles in the back that needed swept out and the front had candy wrappers on the floor. I did not receive the confirmation text until I had already taken the truck and began loading it, by which time the link had expired.

Tyler T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward D. 
Clasificación:
4.0

I pre checked in on my computer yet I had to answer most of the questions at the pick up location anyway and it took a long time

Thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacy L. 
Clasificación:
3.0

Our drop off location said it was a 24/7 drop off option but it has no outdoor lights. So trying to complete drop off through the app in the dark was difficult and trying to find the drop box for the key was also quite difficult.

John F. 
Clasificación:
3.0

El cliente no dejó un comentario.

JERRY L. 
Clasificación:
4.0

Staff was friendly and helpful. There also happened to be an actual Uhaul employee on sight at the time of initial pick up; he was very helpful.

Thomas L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy F. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDA H. 
Clasificación:
5.0

Folks at Susi's were straight forward and not petty. A++ Only negative comment on the truck would be the power steering was almost non existent at idle.

Scott P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas F. 
Clasificación:
2.0

When you clairsville m that the fuel was 7/8 full but in reality it was 3/4, and had to pay the difference. I even told the uhaul inspector but shrugged it off. Poor service.

Matt Z. 
Clasificación:
1.0

I was charged another fee $30. Which over drafted my account. I will spread this experience all over uhaul of what happened and the customer service was awful!!

William P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick A. 
Clasificación:
5.0

I had to sweep broken glass out of the back of the truck before I could load anything in it. I also needed to add furniture pads on to my order but Susi did not have them, so on top of moving my pick-up location 30 minutes in the opposite direction of where I needed it to be , I still had to go to another U-haul facility to get furniture pads.

Erich P. 
Clasificación:
5.0

Excellent customer service...no complaints.

TRACEY K. 
Clasificación:
1.0

not trained properly and not set up properly and your customer service phone line was useless

stan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRIS W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark L. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH K. 
Clasificación:
5.0

staff was helpful and friendly

david G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Thomas Z. 
Clasificación:
2.0

This location did NOT have the appliance cart that I ordered. I was sent to another location to pick it up. I've rented from U-Haul at least 8 times and I have NEVER had things go like it was planned. Two of those time were insanely inconvenient situations and caused a delay over around 4 hours each time in getting the rental squared away. I wish I had alternative moving companies in the area.

Brian C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alison L. 
Clasificación:
1.0

Truck had reverse light out that was not repaired before I left the lot, seemed that all they wanted was payment and really didn`t care about anything else. There was no identification verification, in fact myself and the other driver were not even asked to present any type of identification.

Scott H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KALYN C. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARCIA P. 
Clasificación:
5.0

The 10ft truck was in good shape and handled well.

CARENE A. 
Clasificación:
3.0

service was good, had problem with trailer, home office not very understanding.

Bob A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS B. 
Clasificación:
4.0

El cliente no dejó un comentario.

James F. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEONARD K. 
Clasificación:
2.0

I had to pick up the vehicle several miles further away than what I had originally scheduled. 8 miles as opposed to 1 mile. There was a service engine light on when I picked up the truck.

Mark B. 
Clasificación:
3.0

El cliente no dejó un comentario.

JIM W. 
Clasificación:
3.0

not where I ordered the trailer had to pick it up at this satellite location, staff was friendly. would have preferred to pick it up closer to the house where I reserved it 1 week in advance.

SUE F. 
Clasificación:
2.0

El cliente no dejó un comentario.

Donna W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
2.0

I went to drop off my unit and the location I was told to drop it off at told me that they did not accept the style unit I had at that location! What was I going to do! I was then told to go to another location, luckily only a few miles away. When I got to this location they also said that they did not take this style unit- it was only a 5X9 trailer. Luckily they did take it but they were not very happy about it. Never again will I book U-Haul online!

JANICE SUE A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Edgardo L. 
Clasificación:
2.0

The guy at counter not very friendly. I asked for help getting my car on the tow dolly; he was not helpful, didn't seem to care. He said he didn't know how; if they are going to be a UHaul rep. they need to know how to help a customer

DEBRA B. 
Clasificación:
1.0

he had no idea what he was doing or desire to do it...he then never change the paperwork to the 1 way drop off because he didnt want the trailer back and caused us an hour delay when we got there!

Joshua F. 
Clasificación:
2.0

Discontinue the rental location.

BOB H. 
Clasificación:
4.0

I reserved a trailer for Sunday because I was unsure if I'd have time in my very busy schedule to pick it up Saturday. I presumed my trailer would be ready Sunday morning. When the technician called me Saturday to confirm he said my trailer would not be available until 2pm Sunday. This was completely unacceptable as I'd planned to pack up a storage unit Sunday morning and be on the road back to Hershey, PA no later than 12:00pm. He gave me the 800 number to call to see if there was another trailer available anywhere before that time, as he had none at his store. I was able to find one, but it put a kink in my plans and wasn't terribly convenient. It all turned out in the end, but maybe you should inform people when making a reservation that their reservation may not be available until afternoon on the day reserved. I wrongly assumed my trailer would be available first thing in the morning.

Rachel R. 
Clasificación:
3.0

I ordered 20 blankets, which were detailed on my invoice. Susi did not have them, nor were they listed online. I had to go to another Uhaul vendor in Eirie, PA to get them.

Christopher D. 
Clasificación:
1.0

equipment was not available. staff was rude

scott M. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCES E. 
Clasificación:
3.0

El cliente no dejó un comentario.

KATHELEEN W. 
Clasificación:
1.0

no drop box, left phone message and got no response

DEBBIE D. 
Clasificación:
2.0

MY EXPERIENCE WAS A BUMPY RIDE FROM THE INTERNET ORDER TO THE DROP OFF OF MY RENTAL TRAILER. I WANTED TO P/U MT TRAILER AT THE (U-HAUL) IN ERIE ON BUFFALO RD. YOU SENT ME TO THE OTHER SIDE OF TOWN TO P/U A TRAILER. I WANTED A ONE WAY TRIP AND WAS NEVER GIVEN THE OPTION TO CHOOSE. I TOLD THE PERSON THERE AT SUSI'S I WOULD BE TAKING SOME STUFF TO MY FARM IN CORRY, PA. I STATED I WOULD BE DROPPING IT OFF THERE, HE SAID TAKE IT TO JIM'S SERVICE STATION THERE ON RT 6. I DID THIS AND THE GUY TRIED TO CHARGE ME A DROP OFF FEE. OH NO NO NO! I HAD TO DRIVE BACK TO THE FARM AND CALL THE U-HAUL COMPANY AND SPOKE TO A MAN (JAMES) WHO WAS UNDERSTANDING WHILE I RANTED A BIT. HE GAVE ME TO THE MANAGAER/ SUPERVISOR AND SHE WAS VERY NICE AND TOOK CARE OF THE ISSUES AND IN THE END I WAS SATISFIED. THANK YOU! THESE COMPANIES THAT U-HAUL CONTRACTS WITH NEED TO FOLLOW THE RIGHT STEPS SO NOT TO MAKE RENTING A BAD EXPERIENCE. I THINK ALL THEY CARE ABOUT IS THE MONEY THEY MAKE OFF OF THE DEAL AND NOT THE CUSTOMER SATISFACTION. NEXT TIME I WILL GO STRAIGHT TO THE LOCAL U-HAUL NOT A SIDE KICK COMPANY

Coreen C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert A. 
Clasificación:
2.0

went there to get trailer, the last two trailers I rented had 2" ball this one had 1 7/8 receiver. they had no hitch balls to buy and no wrench to help me change the new one when I got one at walmart. The guy was nice but slow, said he doesn't do this often. Then he had to call two people that I know so he could verify I was who I said I was, I had a driver license and credit card. Waste of time to go there.

Albert S. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHN C. 
Clasificación:
1.0

Man who watited on us rude! All equipment that was reserved had to be picked up at 2 different locations and took over an hour to do so. Didn't get all the moving pads we requested.

PAUL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daryl Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall B. 
No se han enviado comentarios para esta ubicación.

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