Customer Reviews for Surplus Funds Agency LLC
(U-Haul Neighborhood Dealer)

9 reviews

3518 Loop Rd Ste 5   Tuscaloosa, AL 35404

(205) 752-5489

Office Hours

  • Mon: 2 pm–6 pm
  • Tue: 9 am–1 pm
  • Wed: Closed
  • Thur-Fri: 9 am–1 pm
  • Sat: 10 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(205) 752-5489

3518 Loop Rd Ste 5
Tuscaloosa, AL 35404

Services at this Location:

Office Hours

  • Mon: 2 pm–6 pm
  • Tue: 9 am–1 pm
  • Wed: Closed
  • Thur-Fri: 9 am–1 pm
  • Sat: 10 am–4 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I did not take the truck off the lot because a dolly was not on the truck when I got there to get it

Michael Harmon 
Rating:
1.0

Did not include the appliance Dolly or furniture pads I requested and never responded to my questions and concerns about it. Returned the truck and told them it was useless without the dolly and still got charged. Will never use this location again. Wasted my one off day with the runaround nonsense. Avoid.

Paul Andres 
Rating:
5.0

Make online renting and checking in easier to navigate

Jason Danford 
Rating:
4.0

I was very pleased with the service, but I requested a van and got a truck. It worked out but was less mobile

Derrick Turner 
Rating:
5.0

It was relatively smooth experience to use the mobile app. I used mobile pick-up and drop-off. Representatives were very helpful both by phone and live chat. My only gripe was that the Dashboard of the app would randomly draw black page and I would have to restart the process of checking-in and mobile return. Hopefully, this could be fixed with a future app update.

Yuanyuan Song 
Rating:
2.0

Find a better way for customers to receive the key and also giving the customers equipment when asked and paid for

JaBria Stodghill 
Rating:
5.0

Customer did not leave a comment.

Ashley Mitchell 
Rating:
2.0

Waaaay too many hoops to jump through to rent a u haul!!! You need a real live, flesh & blood human being to handle renting a vehicle. The dolly I requested was NOT there… The back of the van was NOT locked… We will NOT do business with u haul again…

Betty Watkins 
Rating:
1.0

This was the absolute worst. We were scheduled to pick up our truck at 8 and when we got there business was closed. This location was literally the worst part of town. Long story short, took us TWO hours to get the truck. I have filed a complaint with UHaul. Holding for a refund. It was the worst.

PAIGE COOPER 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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