Nothing, it was my first time renting from u-haul, great service, the gentlemen at my location was very helpful, I would definitely rent from u-haul again.Dan P.
Customer Reviews for Surfside Storage
(Distribuidor de U-Haul del vecindario)
Surfside Beach, SC 29575
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9:30 a. m. - 4 p. m.
- Sáb.: 9 a. m. - 12:30 p. m.
- Dom.: cerrado
- 10/25/2021: cerrado
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.susan Z.
I live near several other U-Haul rental location (within 2 miles) and they most likely have the equipment that I need. However, over the past two years, I've dealt with John, for several rentals at his location, some 6 + miles away, and I am always greeted by my fist name and treated with respect. This particular rental was to pick up a riding lawn mower at a local Home Depot, less then 2 1/2 miles from home and just outside our development, approximately a half mile away is a U-Haul dealer. Nonetheless, I drove that 6 + miles to rent from John. Just an all around nice person.PATRICK A.
El cliente no dejó un comentario.Tom D.
Had a great rental experience at this location.TY-RON C.
The unit we rented worked out perfect for our needs. Very pleas d in all respects.Tony C. | Overall Experience
Nothing that I can think of. John does a terrific job at this facility.PATRICK A.
Go to goSteve G.
Very efficient and extremely helpful.ANDREA L.
El cliente no dejó un comentario.REBECCA T. | Overall Experience
El cliente no dejó un comentario.William W.
Great staff!!Michelle Z.
John was always so friendly and helpful in assisting me when I needed multiple storage units for different time frames.TAMMY M. | Overall Experience
Very accommodating. Easy transaction.Barry M.
El cliente no dejó un comentario.Patrick A.
El cliente no dejó un comentario.GUY M.
I need my recived the Paid thank youHuber B.
John's the best. He's very cordial and easy to converse with. He goes above and beyond to take care of my needs.Patrick A.
El cliente no dejó un comentario.Jonathan H.
I had rented my site for 3 years. At first I was happy but when owners changed, it went down hill. All the manager talks about is covid the whole time he is blowing cigarette smoke in your face. My site was broken into this month and I was surprised to discover you had fake cameras. Glad I have a new secure place.teresa d. | Overall Experience
El cliente no dejó un comentario.rosalia G.
Thanks for the serviceDICK F.
El cliente no dejó un comentario.Mike H.
El cliente no dejó un comentario.Diana S. | Overall Experience
No security no account for who comes in and out. Parking lot has giant pot holes no excuse for this. My biggest issue is the gate being open all the timeHerb M. | Overall Experience
John was very professional and friendly. Had everything ready with no wait.RON B.
El cliente no dejó un comentario.Chris D.
Make sure the units you are renting are clean.TRISTA L.
Owner was frustrated that trailer was being returned to his location. He quickly moved to help process the return when we realized it was in the system.Randolph L.
Guy wouldn't even unhook trailer. I had to get jack from different uhaul and take it off my truck oil all over my hands he just watched.Julie W.
El cliente no dejó un comentario.AARON T.
El cliente no dejó un comentario.Peter G.
Perfect , no hassle no problems ; thank You very much for the excellent service.DEE S.
El cliente no dejó un comentario.Alan C.
El cliente no dejó un comentario.RANDY O.
El cliente no dejó un comentario.Edward W.
Everyone was nice and it all went well service was goodJOHN L.
El cliente no dejó un comentario.Christopher D.
Excellent and friendly customer service! Both Pick-up and Drop-off were well explained making it safe and effortless! I will definitely use this location again!Richard E.
El cliente no dejó un comentario.ERIC P.
We were told to return the rental at BCBfarms. After driving there we were told that they no longer have a UHaul contract. We then had to retured to a different place, which was a Shell station on the corner of route14 and 113. It would be nice to know the correct turn in place from the start. Other then that it was a pleasant experience.Joseph K.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.DANIEL D.
The customer service was phenomenal. Highly recommend this place for businessRandy R.
Helpful, clean accommodation. Equipment new and ready when it was scheduled.Richard S.
El cliente no dejó un comentario.Jason A.
John Ferguson handled my rental and all went very smooth. Great Service and if I need to rent another trailer I will definitely use John's location.Marvin B.
El cliente no dejó un comentario.nicholas S.
Everything was wonderful. Thank youRobert H.
El cliente no dejó un comentario.Chris E.
John was very helpful and courteous. He was extremely proactive with social distancing due to covid. I really appreciated that. I would definitely recommend this location to anyone needing a rental.Dennis C.
John is great, and extremely helpful. Have gone thru him 3x for bookings and he knows his U-Haul info inside and out. He's our go to guy.Bonnie G.
great people ,David A.
El cliente no dejó un comentario.Steven L.
We had great service and was helped out by a great person.GARY S.
I scheduled a 4pm pick up time(4:15 was also an available option). I was called at 12:30 asking me to come get it then. I was told â€œU-Haul is not the only thing I have to do and I don't allow pick ups after 4 because I have to run around after work and it messes up my afternoon. This is a storage facility and that is the priority here. U-Haul is just extra, okay?â€ I told the man that I couldn't get there until around 4, but I was happy to cancel and find another location that could accommodate my needs. I was then told that the my trailer (5x9 utility trailer) was very rare (actual he had at least 2 on the lot) and it would be fine but I needed to get there as early as possible. I went ahead with the reservation. Once I arrived (at 3:38pm), I was told (by the same man from the phone) â€œI am glad you got here when you did.â€ I also inquired about buying ratchet straps and I was told that they would be much cheaper down the road, but he agreed to sell them to me. He made me shout my credit card number from the door (because of social distancing) but took my license for the rental info. This whole endeavor took about 30+ minutes. He was shouting commands from the start and yelling to cut my car off (because â€œhe smokes cigarettes, not car fumesâ€). He wasn't exactly rude the whole time, but made it clear that I was putting him out by renting a U-Haul from him. I will NOT rent from this location again (which is a shame because I frequent the campground near by and could utilize this location for traveling with my golf cart.lauren B.
Can't think of anything that could improve what I see as excellent service that John provides. I've rented a 6 x 12 trailer from this location more then 6 times since the beginning of March. Always accommodating.Patrick A.
I asked the guy if I could drop off in conway and not drive back to surfside. He said yes, I tried to drop off in conway the guy said it wasn't on my contract which by the way wasn't hard copy it was in my email. Wasn't offered a hard copy. If I left it in conway I would have to pay double. Called UHaul they said that I couldnt leave it. You should tell your employee in Surfside not to lie. I would have got the truck at the UHaul in conway which is only 3 miles from my home and dropped it back there had he told me that I would have to pay double if I dropped in conway. Its also sad that the guy in conway said if uhaul says I can drop it there he wouldn't charge me double. Like I said I called and they told me no. I would not recommend uhaul to anyone due to the lies that were told to me. Uhaul made close to $80 off me.sandra S.
El cliente no dejó un comentario.Jim L.
John was very helpful in our rental process. We would highly recommend him to our friends and family if they have a need for a rental truck.KAREN H.
Nothing. John was exceptional! He met us outside when we pulled up. He kept social distancing standards and made the process quick, easy and painless. I would highly recommend this location. A true gentleman.Ray W.
Considering the situation,Covid-19, very effective.Harold K.
El cliente no dejó un comentario.KAREN H.
El cliente no dejó un comentario.Gregory V.
El cliente no dejó un comentario.Mark S.
Great guy to deal with!Chad B.
El cliente no dejó un comentario.Richard W.
El cliente no dejó un comentario.Jeffrey W.
El cliente no dejó un comentario.Joseph T.
Great customer service.Uhaul was perfrct!!!!Teresa A.
Your rep was a complete jerk- screaming and yelling directions. Brought back the trailer and came to the door screaming at me to put it exactly where he wanted it . Will never go back to this u haul again.Scott M.
El cliente no dejó un comentario.Leo B.
El cliente no dejó un comentario.Patrick A.
Great StaffCandace H.
El cliente no dejó un comentario.Alan C.
El cliente no dejó un comentario.Dan M.
Keep up the great work!!!!!STANLEY W.
John is very helpful and polite.Jeff C.
El cliente no dejó un comentario.Paula O.
El cliente no dejó un comentario.Edmond C.
John Ferguson was extremely helpful when I arrived to pick up the ramp utility trailer I had reserved. After explaining and completing the paperwork, John hitched the trailer up to my car and explained everything about the trailer to me. John was very pleasant and easy to work with. I would rent from him again.DIANE P.
Great Location and nice people.Jeff H.
THEY WERE EVEN KIND ENOUGH TO LET ME DROP OFF AN HOUR EARLY...SINCE HE WAS THERE!!! NOW THAT'S SERVICE!Danny M.
I had to remove the trailer off my truck by myself while the person in the office waited till I was done to come out.Laurence S.
Nothing he was great!Kayla G.
El cliente no dejó un comentario.Jeff C.
The manager was very pleasant and helpful. Was waiting for us and knew my name when I walked in the door.william T.
El cliente no dejó un comentario.Wages J.
Very good service and very good attitude.Tracy S.
El cliente no dejó un comentario.lisa C.
Another great experience with a Uhaul rental location.David J.
Owner could not have more professional,and friendly. Will need to rent more in the future,and look forward to working with this U-Haul location again.Richard T.
El cliente no dejó un comentario.alan V.
El cliente no dejó un comentario.Angie D.
Everything was awesome and convenient.ANDREA L.
El cliente no dejó un comentario.Jeff P.
El cliente no dejó un comentario.Maureen R.
I've rented from this location for years when Pete had it. Never had any issues. The new manager I think his name is John. He needs a attitude adjustment. Him getting hot under the collar is no way to operate a business. When I called to question why I was charged 2 days instead of 1. He got a attitude and started yelling. So I proceeded to tell him that I would go over his head and get it worked out. Then he has the nerve to tell a Company Manager for Uhaul that he doesnt want me back in that location renting any of "his" equipment. No worries I wouldn't step back in that place if I had to. I would rather carry what I have to move on my back as to give that location anymore of my money. I fully intend on making my experience here at this location be known . And spread the word on how badly you treat and speak to your paying customers. And as far as what you can do to improve for the next customer....get a new Manager or put a muzzle on the managers mouth...Candice B.
The man who runs this location was horrible. My husband and I tried without success to park the trailer exactly where he wanted us to. We left a note telling him this. He called me and was yelling at me for not putting it exactly where he wanted it. When my husband went back there to move it he continued to yell at him. All he had to do was ask us to come back for him to direct us how to park it. There was no need for him to treat us this way. It has totally turned us off to doing future business with UHaulKathleen B.
Person was very rudeMarty H.
Everything good!Scott S.
Everything went very smooth, I move often and have used their storage facility which was also a smooth service. I'll be back for my husking needs at Surfside Storage. Thanks again.John L.
Business didn't check in the trailer until late so customer charged additional fees by UHaulKiara H.