Customer Reviews for Surfside Storage
(U-Haul Neighborhood Dealer)

142 reviews

1104 Water Ave   Surfside Beach, SC 29575

(843) 839-0891

Location Hours

  • Mon-Fri: 9:30 am - 4 pm
  • Sat: 9 am - 12:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(843) 839-0891

1104 Water Ave
Surfside Beach, SC 29575

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 4 pm
  • Sat: 9 am - 12:30 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Vincent E. 
Rating:
5.0

Excellent service and all is well

james g.  |  Overall Experience 
Rating:
5.0

My trailer was recently broken into on site. I asked the staff person to review the security camera feeds and was told most cameras didn't work. Told him I would stop by the next day to look at the camera feeds and was told not to stop by. Was told to file a police report to help get more police coverage of the area. A police report would be useless without video evidence. Was told a request would be submitted to the owner to review the feeds. Yet no response or followup has been made. Extremely disappointed with the lack of urgency or desire to help discover who broke into my trailer. A camera was pointing directly at my trailer and I expect it to work. This is customer service at its worst and will never recommend this facility to anyone.

JEFF E.  |  Overall Experience 
Rating:
5.0

Great customer service. Easy no hassle transaction. Highly recommend.

SEAN B. 
Rating:
5.0

Customer did not leave a comment.

KRIS R. 
Rating:
4.0

Nothing, it was my first time renting from u-haul, great service, the gentlemen at my location was very helpful, I would definitely rent from u-haul again.

Dan P. 
Rating:
5.0

Customer did not leave a comment.

susan Z. 
Rating:
5.0

I live near several other U-Haul rental location (within 2 miles) and they most likely have the equipment that I need. However, over the past two years, I've dealt with John, for several rentals at his location, some 6 + miles away, and I am always greeted by my fist name and treated with respect. This particular rental was to pick up a riding lawn mower at a local Home Depot, less then 2 1/2 miles from home and just outside our development, approximately a half mile away is a U-Haul dealer. Nonetheless, I drove that 6 + miles to rent from John. Just an all around nice person.

PATRICK A. 
Rating:
5.0

Customer did not leave a comment.

Tom D. 
Rating:
5.0

Had a great rental experience at this location.

TY-RON C. 
Rating:
5.0

The unit we rented worked out perfect for our needs. Very pleas d in all respects.

Tony C.  |  Overall Experience 
Rating:
5.0

Nothing that I can think of. John does a terrific job at this facility.

PATRICK A. 
Rating:
5.0

Go to go

Steve G. 
Rating:
5.0

Very efficient and extremely helpful.

ANDREA L. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Great staff!!

Michelle Z. 
Rating:
5.0

Very accommodating. Easy transaction.

Barry M. 
Rating:
5.0

Customer did not leave a comment.

Patrick A. 
Rating:
4.0

Customer did not leave a comment.

GUY M. 
Rating:
5.0

I need my recived the Paid thank you

Huber B. 
Rating:
5.0

John's the best. He's very cordial and easy to converse with. He goes above and beyond to take care of my needs.

Patrick A. 
Rating:
5.0

Customer did not leave a comment.

Jonathan H. 
Rating:
3.0

Customer did not leave a comment.

rosalia G. 
Rating:
5.0

Thanks for the service

DICK F. 
Rating:
5.0

Customer did not leave a comment.

Mike H. 
Rating:
5.0

Sign

lon S. 
Rating:
5.0

John was very professional and friendly. Had everything ready with no wait.

RON B. 
Rating:
5.0

Customer did not leave a comment.

Chris D. 
Rating:
3.0

Make sure the units you are renting are clean.

TRISTA L. 
Rating:
4.0

Owner was frustrated that trailer was being returned to his location. He quickly moved to help process the return when we realized it was in the system.

Randolph L. 
Rating:
1.0

Guy wouldn't even unhook trailer. I had to get jack from different uhaul and take it off my truck oil all over my hands he just watched.

Julie W. 
Rating:
3.0

Customer did not leave a comment.

AARON T. 
Rating:
5.0

Customer did not leave a comment.

Peter G. 
Rating:
5.0

Perfect , no hassle no problems ; thank You very much for the excellent service.

DEE S. 
Rating:
4.0

Customer did not leave a comment.

Alan C. 
Rating:
5.0

Customer did not leave a comment.

RANDY O. 
Rating:
4.0

Customer did not leave a comment.

Edward W. 
Rating:
3.0

Everyone was nice and it all went well service was good

JOHN L. 
Rating:
4.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

Excellent and friendly customer service! Both Pick-up and Drop-off were well explained making it safe and effortless! I will definitely use this location again!

Richard E. 
Rating:
3.0

Customer did not leave a comment.

ERIC P. 
Rating:
4.0

We were told to return the rental at BCBfarms. After driving there we were told that they no longer have a UHaul contract. We then had to retured to a different place, which was a Shell station on the corner of route14 and 113. It would be nice to know the correct turn in place from the start. Other then that it was a pleasant experience.

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL D. 
Rating:
5.0

The customer service was phenomenal. Highly recommend this place for business

Randy R. 
Rating:
4.0

Helpful, clean accommodation. Equipment new and ready when it was scheduled.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Jason A. 
Rating:
5.0

John Ferguson handled my rental and all went very smooth. Great Service and if I need to rent another trailer I will definitely use John's location.

Marvin B. 
Rating:
3.0

Customer did not leave a comment.

nicholas S. 
Rating:
5.0

Everything was wonderful. Thank you

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Chris E. 
Rating:
5.0

John was very helpful and courteous. He was extremely proactive with social distancing due to covid. I really appreciated that. I would definitely recommend this location to anyone needing a rental.

Dennis C. 
Rating:
5.0

John is great, and extremely helpful. Have gone thru him 3x for bookings and he knows his U-Haul info inside and out. He's our go to guy.

Bonnie G. 
Rating:
5.0

great people ,

David A. 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

We had great service and was helped out by a great person.

GARY S. 
Rating:
2.0

I scheduled a 4pm pick up time(4:15 was also an available option). I was called at 12:30 asking me to come get it then. I was told “U-Haul is not the only thing I have to do and I don't allow pick ups after 4 because I have to run around after work and it messes up my afternoon. This is a storage facility and that is the priority here. U-Haul is just extra, okay?” I told the man that I couldn't get there until around 4, but I was happy to cancel and find another location that could accommodate my needs. I was then told that the my trailer (5x9 utility trailer) was very rare (actual he had at least 2 on the lot) and it would be fine but I needed to get there as early as possible. I went ahead with the reservation. Once I arrived (at 3:38pm), I was told (by the same man from the phone) “I am glad you got here when you did.” I also inquired about buying ratchet straps and I was told that they would be much cheaper down the road, but he agreed to sell them to me. He made me shout my credit card number from the door (because of social distancing) but took my license for the rental info. This whole endeavor took about 30+ minutes. He was shouting commands from the start and yelling to cut my car off (because “he smokes cigarettes, not car fumes”). He wasn't exactly rude the whole time, but made it clear that I was putting him out by renting a U-Haul from him. I will NOT rent from this location again (which is a shame because I frequent the campground near by and could utilize this location for traveling with my golf cart.

lauren B. 
Rating:
5.0

Can't think of anything that could improve what I see as excellent service that John provides. I've rented a 6 x 12 trailer from this location more then 6 times since the beginning of March. Always accommodating.

Patrick A. 
Rating:
5.0

N/A

Michael Y. 
Rating:
3.0

I asked the guy if I could drop off in conway and not drive back to surfside. He said yes, I tried to drop off in conway the guy said it wasn't on my contract which by the way wasn't hard copy it was in my email. Wasn't offered a hard copy. If I left it in conway I would have to pay double. Called UHaul they said that I couldnt leave it. You should tell your employee in Surfside not to lie. I would have got the truck at the UHaul in conway which is only 3 miles from my home and dropped it back there had he told me that I would have to pay double if I dropped in conway. Its also sad that the guy in conway said if uhaul says I can drop it there he wouldn't charge me double. Like I said I called and they told me no. I would not recommend uhaul to anyone due to the lies that were told to me. Uhaul made close to $80 off me.

sandra S. 
Rating:
5.0

Customer did not leave a comment.

Jim L. 
Rating:
5.0

John was very helpful in our rental process. We would highly recommend him to our friends and family if they have a need for a rental truck.

KAREN H. 
Rating:
5.0

Nothing. John was exceptional! He met us outside when we pulled up. He kept social distancing standards and made the process quick, easy and painless. I would highly recommend this location. A true gentleman.

Ray W. 
Rating:
5.0

Considering the situation,Covid-19, very effective.

Harold K. 
Rating:
5.0

Customer did not leave a comment.

KAREN H. 
Rating:
3.0

Customer did not leave a comment.

Gregory V. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Great guy to deal with!

Chad B. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
5.0

Customer did not leave a comment.

Joseph T. 
Rating:
5.0

Great customer service.Uhaul was perfrct!!!!

Teresa A. 
Rating:
3.0

Your rep was a complete jerk- screaming and yelling directions. Brought back the trailer and came to the door screaming at me to put it exactly where he wanted it . Will never go back to this u haul again.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Leo B. 
Rating:
4.0

Customer did not leave a comment.

Patrick A. 
Rating:
5.0

Great Staff

Candace H. 
Rating:
4.0

Customer did not leave a comment.

Alan C. 
Rating:
3.0

Customer did not leave a comment.

Dan M. 
Rating:
5.0

Keep up the great work!!!!!

STANLEY W. 
Rating:
5.0

John is very helpful and polite.

Jeff C. 
Rating:
5.0

Customer did not leave a comment.

Paula O. 
Rating:
5.0

Customer did not leave a comment.

Edmond C. 
Rating:
5.0

John Ferguson was extremely helpful when I arrived to pick up the ramp utility trailer I had reserved. After explaining and completing the paperwork, John hitched the trailer up to my car and explained everything about the trailer to me. John was very pleasant and easy to work with. I would rent from him again.

DIANE P. 
Rating:
5.0

Great Location and nice people.

Jeff H. 
Rating:
5.0

THEY WERE EVEN KIND ENOUGH TO LET ME DROP OFF AN HOUR EARLY...SINCE HE WAS THERE!!! NOW THAT'S SERVICE!

Danny M. 
Rating:
3.0

I had to remove the trailer off my truck by myself while the person in the office waited till I was done to come out.

Laurence S. 
Rating:
5.0

Nothing he was great!

Kayla G. 
Rating:
4.0

Customer did not leave a comment.

Jeff C. 
Rating:
5.0

The manager was very pleasant and helpful. Was waiting for us and knew my name when I walked in the door.

william T. 
Rating:
4.0

Customer did not leave a comment.

Wages J. 
Rating:
5.0

Very good service and very good attitude.

Tracy S. 
Rating:
4.0

Customer did not leave a comment.

lisa C. 
Rating:
5.0

Another great experience with a Uhaul rental location.

David J. 
Rating:
5.0

Owner could not have more professional,and friendly. Will need to rent more in the future,and look forward to working with this U-Haul location again.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

alan V. 
Rating:
5.0

Customer did not leave a comment.

Angie D. 
Rating:
5.0

Everything was awesome and convenient.

ANDREA L. 
Rating:
3.0

Customer did not leave a comment.

Jeff P. 
Rating:
4.0

Customer did not leave a comment.

Maureen R. 
Rating:
1.0

I've rented from this location for years when Pete had it. Never had any issues. The new manager I think his name is John. He needs a attitude adjustment. Him getting hot under the collar is no way to operate a business. When I called to question why I was charged 2 days instead of 1. He got a attitude and started yelling. So I proceeded to tell him that I would go over his head and get it worked out. Then he has the nerve to tell a Company Manager for Uhaul that he doesnt want me back in that location renting any of "his" equipment. No worries I wouldn't step back in that place if I had to. I would rather carry what I have to move on my back as to give that location anymore of my money. I fully intend on making my experience here at this location be known . And spread the word on how badly you treat and speak to your paying customers. And as far as what you can do to improve for the next customer....get a new Manager or put a muzzle on the managers mouth...

Candice B. 
Rating:
5.0

Excellent

Devon R. 
Rating:
1.0

The man who runs this location was horrible. My husband and I tried without success to park the trailer exactly where he wanted us to. We left a note telling him this. He called me and was yelling at me for not putting it exactly where he wanted it. When my husband went back there to move it he continued to yell at him. All he had to do was ask us to come back for him to direct us how to park it. There was no need for him to treat us this way. It has totally turned us off to doing future business with UHaul

Kathleen B. 
Rating:
2.0

Person was very rude

Marty H. 
No reviews have been submitted for this location.

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