Customer Reviews for Surfside Storage
(U-Haul Neighborhood Dealer)

152 comentarios

1104 Water Ave   Surfside Beach, SC 29575

(843) 839-0891

Horario

  • Mon–Fri
    9:30 a. m. - 4 p. m.
  • Sábado
    9 a. m. - 12:30 p. m.
  • Domingo
    Cerrado

Servicios en esta ubicación:

Contáctanos

(843) 839-0891

1104 Water Ave
Surfside Beach, SC 29575

Servicios en esta ubicación:

Horario

  • Mon–Fri
    9:30 a. m. - 4 p. m.
  • Sábado
    9 a. m. - 12:30 p. m.
  • Domingo
    Cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
4.0

El cliente no dejó un comentario.

Richard H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerry D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacey S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dean C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
5.0

The Gentleman was very helpful and knowledgeable!

Michelle S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Philip T. 
Clasificación:
5.0

Myrtle beach area is a popular motorcycle spot. I'd like to see better availability of a motorcycle specific trailer to rent. ¡Gracias!

Stacey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFERY B. 
Clasificación:
3.0

Make sure that online check in is full processed before canceling a reservation.

Caroline O. 
Clasificación:
4.0

The drop off point was different than the one I wanted and that cost me more for mileage and gas. I was not notified of the change until I was at the original drop off place. I feel that the change was due to get more money out of me. Very disappointed.

Terence M. 
Clasificación:
5.0

Easy in and out and no complaints.

STACEY S. 
Clasificación:
5.0

The Man there was great and very helpful Thank you !

ANTHONY A. 
Clasificación:
5.0

Quick and easy drop off process.

KACEY B. 
Clasificación:
5.0

The Older Gentleman was Extremely Helpful and even gave me some additional pointers on Turning a little wider in regular turns etc. This Guy is First Class and an Excellent and Knowledgeable Professional. I look forward to giving his name out to my clients. Glenn Hellofs.

Glenn H. 
Clasificación:
3.0

The guy was nice enough. Had issues with manuvering the computer and gave me misinformation about where to return the traiker. Also had load and hook up myself. Not Isaiah a uhau way of doing thingsl

FRANK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald C. 
Clasificación:
5.0

Very friendly staff and helpful when I picked up the trailer I rented.

Ken M. 
Clasificación:
5.0

El cliente no dejó un comentario.

james R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
5.0

attendant was very accommodating,friendly and helpful. I would definately go back to this location in the future.

LAWRENCE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

STACEY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry K. 
Clasificación:
5.0

The employee at the Uhaul Rental facility was great , very knowledgeable and kept in touch to make sure we had what we needed.

JOYCE B. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROBERT C. 
Clasificación:
4.0

El cliente no dejó un comentario.

LARRY LINDVALL L. 
Clasificación:
5.0

Great service thanks

Michael N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Duane K. 
Clasificación:
5.0

Staff was friendly and very helpful!

CHAD W. 
Clasificación:
3.0

wiring harness to connect lights was broken

frank H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Randall G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rick R. 
Clasificación:
5.0

Improve the UHaul check in process. It took around 30 minutes to check the trailer out and much of the information had already been given at the time the reservation was placed.

mark M. 
Clasificación:
4.0

Don't advertise walker and friends moving service for this area. My directions for moving help loaders (2 guys) were not followed. They entirely went against my directions. Also, my furniture was damaged due to their neglect. Now I realize why safe move insurance option is a thing. I even tried to be civil in complaint to owner of walker and friends and he was very rude and unprofessional. I regret this service. Won't do uhaul again just because of the affiliation. Totally unprofessional business no wonder it was cheap originally. Wishing I paid more for quality service.

Brandon M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Vincent E. 
Clasificación:
5.0

Great customer service. Easy no hassle transaction. Highly recommend.

SEAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRIS R. 
Clasificación:
4.0

Nothing, it was my first time renting from u-haul, great service, the gentlemen at my location was very helpful, I would definitely rent from u-haul again.

Dan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

susan Z. 
Clasificación:
5.0

I live near several other U-Haul rental location (within 2 miles) and they most likely have the equipment that I need. However, over the past two years, I've dealt with John, for several rentals at his location, some 6 + miles away, and I am always greeted by my fist name and treated with respect. This particular rental was to pick up a riding lawn mower at a local Home Depot, less then 2 1/2 miles from home and just outside our development, approximately a half mile away is a U-Haul dealer. Nonetheless, I drove that 6 + miles to rent from John. Just an all around nice person.

PATRICK A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom D. 
Clasificación:
5.0

Had a great rental experience at this location.

TY-RON C. 
Clasificación:
5.0

Nothing that I can think of. John does a terrific job at this facility.

PATRICK A. 
Clasificación:
5.0

Go to go

Steve G. 
Clasificación:
5.0

Very efficient and extremely helpful.

ANDREA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

William W. 
Clasificación:
5.0

Great staff!!

Michelle Z. 
Clasificación:
5.0

Very accommodating. Easy transaction.

Barry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick A. 
Clasificación:
4.0

El cliente no dejó un comentario.

GUY M. 
Clasificación:
5.0

I need my recived the Paid thank you

Huber B. 
Clasificación:
5.0

John's the best. He's very cordial and easy to converse with. He goes above and beyond to take care of my needs.

Patrick A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan H. 
Clasificación:
3.0

El cliente no dejó un comentario.

rosalia G. 
Clasificación:
5.0

Thanks for the service

DICK F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike H. 
Clasificación:
5.0

Sign

lon S. 
Clasificación:
5.0

John was very professional and friendly. Had everything ready with no wait.

RON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris D. 
Clasificación:
3.0

Make sure the units you are renting are clean.

TRISTA L. 
Clasificación:
4.0

Owner was frustrated that trailer was being returned to his location. He quickly moved to help process the return when we realized it was in the system.

Randolph L. 
Clasificación:
1.0

Guy wouldn't even unhook trailer. I had to get jack from different uhaul and take it off my truck oil all over my hands he just watched.

Julie W. 
Clasificación:
3.0

El cliente no dejó un comentario.

AARON T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter G. 
Clasificación:
5.0

Perfect , no hassle no problems ; thank You very much for the excellent service.

DEE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDY O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Edward W. 
Clasificación:
3.0

Everyone was nice and it all went well service was good

JOHN L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher D. 
Clasificación:
5.0

Excellent and friendly customer service! Both Pick-up and Drop-off were well explained making it safe and effortless! I will definitely use this location again!

Richard E. 
Clasificación:
3.0

El cliente no dejó un comentario.

ERIC P. 
Clasificación:
4.0

We were told to return the rental at BCBfarms. After driving there we were told that they no longer have a UHaul contract. We then had to retured to a different place, which was a Shell station on the corner of route14 and 113. It would be nice to know the correct turn in place from the start. Other then that it was a pleasant experience.

Joseph K. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL D. 
Clasificación:
5.0

The customer service was phenomenal. Highly recommend this place for business

Randy R. 
Clasificación:
4.0

Helpful, clean accommodation. Equipment new and ready when it was scheduled.

Richard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason A. 
Clasificación:
5.0

John Ferguson handled my rental and all went very smooth. Great Service and if I need to rent another trailer I will definitely use John's location.

Marvin B. 
Clasificación:
3.0

El cliente no dejó un comentario.

nicholas S. 
Clasificación:
5.0

Everything was wonderful. Thank you

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris E. 
Clasificación:
5.0

John was very helpful and courteous. He was extremely proactive with social distancing due to covid. I really appreciated that. I would definitely recommend this location to anyone needing a rental.

Dennis C. 
Clasificación:
5.0

John is great, and extremely helpful. Have gone thru him 3x for bookings and he knows his U-Haul info inside and out. He's our go to guy.

Bonnie G. 
Clasificación:
5.0

great people ,

David A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven L. 
Clasificación:
5.0

We had great service and was helped out by a great person.

GARY S. 
Clasificación:
2.0

I scheduled a 4pm pick up time(4:15 was also an available option). I was called at 12:30 asking me to come get it then. I was told “U-Haul is not the only thing I have to do and I don't allow pick ups after 4 because I have to run around after work and it messes up my afternoon. This is a storage facility and that is the priority here. U-Haul is just extra, okay?” I told the man that I couldn't get there until around 4, but I was happy to cancel and find another location that could accommodate my needs. I was then told that the my trailer (5x9 utility trailer) was very rare (actual he had at least 2 on the lot) and it would be fine but I needed to get there as early as possible. I went ahead with the reservation. Once I arrived (at 3:38pm), I was told (by the same man from the phone) “I am glad you got here when you did.” I also inquired about buying ratchet straps and I was told that they would be much cheaper down the road, but he agreed to sell them to me. He made me shout my credit card number from the door (because of social distancing) but took my license for the rental info. This whole endeavor took about 30+ minutes. He was shouting commands from the start and yelling to cut my car off (because “he smokes cigarettes, not car fumes”). He wasn't exactly rude the whole time, but made it clear that I was putting him out by renting a U-Haul from him. I will NOT rent from this location again (which is a shame because I frequent the campground near by and could utilize this location for traveling with my golf cart.

lauren B. 
Clasificación:
5.0

Can't think of anything that could improve what I see as excellent service that John provides. I've rented a 6 x 12 trailer from this location more then 6 times since the beginning of March. Always accommodating.

Patrick A. 
Clasificación:
5.0

N/C

Michael Y. 
Clasificación:
3.0

I asked the guy if I could drop off in conway and not drive back to surfside. He said yes, I tried to drop off in conway the guy said it wasn't on my contract which by the way wasn't hard copy it was in my email. Wasn't offered a hard copy. If I left it in conway I would have to pay double. Called UHaul they said that I couldnt leave it. You should tell your employee in Surfside not to lie. I would have got the truck at the UHaul in conway which is only 3 miles from my home and dropped it back there had he told me that I would have to pay double if I dropped in conway. Its also sad that the guy in conway said if uhaul says I can drop it there he wouldn't charge me double. Like I said I called and they told me no. I would not recommend uhaul to anyone due to the lies that were told to me. Uhaul made close to $80 off me.

sandra S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim L. 
Clasificación:
5.0

John was very helpful in our rental process. We would highly recommend him to our friends and family if they have a need for a rental truck.

KAREN H. 
Clasificación:
5.0

Nothing. John was exceptional! He met us outside when we pulled up. He kept social distancing standards and made the process quick, easy and painless. I would highly recommend this location. A true gentleman.

Ray W. 
Clasificación:
5.0

Considering the situation,Covid-19, very effective.

Harold K. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gregory V. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

Volver
arriba