Easy drop off.
Ida G
Customer Reviews for Surface Prep Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. I should have asked about tolls, but maybe I did not read the booklet about it.
Francisco AChecked in and out online. Very simple and easy to use.
John Gthe truck smelled of urine and it was not clean at all.
Casandra LSo easy, friendly, súper fast.
Raul Kvery bad service, I had a very bad time since the manager of the LAKE WALES location, Ms. TINA, made me a bad reservation for the SECOND TIME, you cannot trust this company since in the moments you need it most they fail you to complete the tube I had to call customer service to help me, they changed my reservation to another place and I finally picked up the 26' truck and it ended up with an empty tire that was a nightmare 😱😱😱😱🤦🤦🤦🤦🤦 it wasn't until I was able to talk to him Mr. DAVID from the road assistant department who was finally able to help me was truly the best part of this odyssey of course Mr. The crane took almost 3 hours to change the rubber and this was another nightmare with the crane but well I have many more things to say but at the end of the day this survey is useless because they are not going to do anything to improve I still ended up paying the rent of the truck, be very careful when renting from this company.
Francisco BWe hurried to return the truck by the listed closing time of 5:00pm, but when we arrived at 4:40pm the location was closed
Kevin SThe truck I used had brakes that need replacement and the transmission checked. I was a little nervous trying to get back to drop off the truck. Also, I had a hard time trying to check out at the location. I ended up calling Uhaul directly to check out so I wasn't penalized.
Sherice AThe truck had a spider crack in the windshield. It had trouble starting, the seatbelts didn't want to extend properly. The passenger side mirror wouldn't adjust properly.
Martin RI did not interact with anyone since it was a mobile drop off.
Robert AWas overcharged over $500 and was told that they could not fix the issue was referred to an Orlando branch of Uhaul and was then told someone would reach out to me in 24 hours. 24 hours later was called and told it would take 3 to 5 business days to have my money returned. Today's lesson, only rent from official uhaul retailers.
Eddie MEverything worked out great!!
Jake MThe truck we received needed repairs and cost us more in fuel than expected.
garth kNa
Orlando MNothing to improve just continue and maintain the professional training you've done to make your customers happy. Easy process.
Jose RWe had to call 1-800-468-4285 and got busy signals or were on hold for 40-45 minutes and just hung up, trying to change the drop off location for a trailer we added to a 26' truck we had to pick up elsewhere. I think improvement is needed to improve that issue. Thank you
Paula AMy Reservation included an Appliance Dolly only to arrive and be told that there wasn’t an appliance Dolly available. Had to drive to a separate location just to get an Appliance Dolly, then go back to the original pick up location to pick up the truck. This was an extreme inconvenience as well as a complete waste of my time. The “mileage calculations “ that are assigned by UHAUL do not factor in the drive (mileage) FROM the UHAUL pickup location TO the actual “START FROM” location, nor does it factor in the drive (MILEAGE) from the “END AT” location to the UHAUL drop off location. It only looks at the mileage of the MOVE FROM, and MOVE TO address. In doing this a person will absolutely go over the “ALLOTED MILEAGE “ allowed which allows UHAUL to overcharged a 0.40 Cent per mile overcharge fee, which is a complete rip- off! This is by far the WORST experience I’ve ever had with UHAUL and I will certainly be looking at other companies for my next move. I even received a text message prompting me to return the vehicle to a different location only to arrive and find out that was the wrong location. So that was an extra 5-6 miles wasted and that I was charged for!! Rip OFF!! 😡
Christina ASuper quick drop off, easy to do.
ROBERTO HProfessionalism was not there
Eileen AArrived to the drop off site to find it was closed despite the hours online saying it should be open. Also specifically booked this location so that I could drop the truck off the night before it was due when I had someone to pick me up, however since the Truck Share option was removed from my reservation that was no longer available. So I had to make inconvenient arrangements to have someone be able to pick me up when I drop off the truck the next morning at the specified time. But as stated, showed up with truck to find location not open. Followed instructions for after hours drop-off, but for some reason it told me I needed to drop the truck off at the location where I picked it up, despite it being a one-way move. Once I was able to finally get a hold of someone at U-Haul, they were able to change it so that I could drop off using the after hours method at the correct location. Overall, a really poor experience that caused alot of inconvenience, and will certainly make me reconsider using U-Haul in the future.
DEREK HHave a bigger selection in sizes
Luis RThank you
Daisy SVery professional
John RI was charged an extra 2 days when I did not have the truck and called to dispute and I’ve been waiting the 48 hours like they said they would call me back still nothing. No one explains anything correctly anymore
STEVEN RWent there at 8 Pm because I thought that is where Uhaul storage was. That is what I was told. Then fine out they open at 9 Am and storage is 5 miles away. So go there and opened act (took 40 min) and got in and put in storage. Also find out must ins and must buy circle lock after I buy other. Why was I not told either when reserving at Uhaul. Then go back to Surface Prep to drop off and they are not open as sign says. Dropped off Truck and got charged after hour fee. You guys did credit. Now when I called and told story, Heard regional guy would call. I knew that was not true but I would get a credit for this Late Charge etc. But not call. I told that to driver who drove car over. That is fine but know that Uhaul does not want to talk to people when they have problems. Which is fine with me. I did go on Facebook and tell story, Got bunch of response.
Bob ZWhen I arrived to pick up the truck, no one walked to the truck with me, all they did was hand me the key, they were nice but the company is very unprofessional. I rented the truck for 24 hours, they did not have a dolly for me to rent. When I returned the truck 22 hours later my phone would not allow me to go in the website and finish the return and I saw where they charged me for 4 days and I called about the over charge. I have photos of the mileage which was only 28 miles traveled, the gas was at the required amount as I received the truck. I called and told them they charged me $280.21, they said they refunded me $190 to my checking account but they put it in as a charge and now I am paying $470.00 for a 24 hour rental. This is wrong, very poor customer service. There was a lady in Orlando that I talked to and she was so very rude and unprofessional. I need to talk to someone that can help me out of this mess. I live on social security. Douglas Elliott 863-605-8054
DOUGLAS EKnow idea
BRIAN CWhen I told them the problem I had, they were very helpful. Unfortunately the the people they suggested I call were very indifferent to my issue, stating they couldn’t help me; I’d have to contact the original dealer. That was a joke, when I finally got a hold of the owner & told him the issue, he said he would check it out & call me back. NEVER HAPPENED.
TERRENCE KThe side mirror is broken and the ac doesn't work. This is Florida and moving w/o ac is unacceptable.
Sirena DVery nice
OMAR COnly issue we had was the truck my parents rented which burnt my moms leg from the excessive heat released inside which wa a horrible am waiting for uhaul to call me about this
YANIRAIRIS CThe address if you search for it in google or use your gps is very complicated, it will send you to another place!
Alirio VExcellent services.
Alcides VGreat team preparing our rental equipment making checkout a breeze...
KEN B