Customer Reviews for SuperMax Self Storage
(U-Haul Neighborhood Dealer)

79 reviews

142 S Dalton St   Bartlett, TX 76511

(512) 859-1170

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(512) 859-1170

142 S Dalton St
Bartlett, TX 76511

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The guy that helped us was great very polite

Manuel Soto 
Rating:
5.0

Customer did not leave a comment.

David Kuipers 
Rating:
5.0

Make sure that when you reserve you ask, WILL IT BE READY FOR ME TO GO? . I reserved one day for the next day. Read your contract. I did not clearly. I got my truck at 9:21a.m. was supposed to be at 8a.m. got there had to do EVERTHING ALL OVER AGAIN. Phone service didn't work well.. trucked wasn't gased. Overlook hadn't been done. We waited al.ost and hr. To get the truck. It's very hot. Went about an hr. Away. 1way. Because we were running late. We got back a bit late. HEAT PART OF THE DAY. They wanted me to unload and bring it back so they could get it ready for the next person. WELL IT WASNT READY FOR ME!! I WAS VERY pissed. Called the 1-800 CS # a lady granted me an extension til 9p.m... THANK YOU. Now I get a bill. Still owe 48 dollars. I was told if I didn't have it back by 6 that were going to charge me more. I paid almost 250.00 to rent something for only 8hrs. That's really messed up. Idk why mileage is charged. I had to pay 99cent a mile. And fill it back up.. that was a lot for me. ON disability, moving from a camper to apt. Finally.. got furniture for free. But pd 250 00 to go get it.. WILL NEVER HAPPEN AGAIN. IT WASN'T sent clean. French fries and crumbs in the front... never ever again.

Rosie Sweeting 
Rating:
4.0

Customer did not leave a comment.

Steven Chester 
Rating:
1.0

I was not able to pick up my truck at the location that I requested and the location that had my size truck did not have my appliance dollies that I ordered. The man helping me at the desk was really slow and caused me to be late and my movers got to my place before me.

Pamela Iseley 
Rating:
5.0

Customer did not leave a comment.

MIKE PAYNE 
Rating:
5.0

Customer did not leave a comment.

Jeremy Rios 
Rating:
5.0

None-All was well.

RONNIE SIMPSON 
Rating:
5.0

I wish it was easier to extend the rental via on-line portal.

THADRA VRUBEL 
Rating:
5.0

Customer did not leave a comment.

ANTHONY LOMBARDI 
Rating:
4.0

The address listed that shows up on the GPS is confusing. Supermax storage in bartlet took me to a storage unit outside of town, not to the farm supply store where rentals are given. The GPS address needs to be fixed on Google maps. But they did a great job and so easy to work with. I would work with them again absolutely.

JEREMY VANBOENING 
Rating:
5.0

Customer did not leave a comment.

Robert Lamb 
Rating:
4.0

The only thing I would suggest is that the location either clean the inside of the trucks more, or change the cleaner they are using. The inside of the truck smelled like vinegar when we picked it up. Not a very nice smell to drive with.

Matthew Goehring 
Rating:
5.0

Excellent service and assistance! Would highly recommend.

REBECCA SOGGE 
Rating:
2.0

We could not find the key drop box. It was located on another business pole.

Dwayne Finn 
Rating:
5.0

Customer did not leave a comment.

steve estrada 
Rating:
5.0

Customer did not leave a comment.

Lee Navarra 
Rating:
5.0

Your check in process was terrible. Bartlett is a city with very poor cellular service. Having to use cellular service to check back in the U-Haul was problematic.

Tate Ball 
Rating:
5.0

Customer did not leave a comment.

Todd Steglich 
Rating:
4.0

Customer did not leave a comment.

Enoc Santos 
Rating:
4.0

Customer did not leave a comment.

Mark Contatore 
Rating:
1.0

TERRIBLE customer service! We talked to a lady on the phone who quoted us $90 for four days, and then we get to the store to pick up and the charge was $173. My husband spent over AN HOUR on the phone trying to get it fixed when he picked up the truck. Finally I just told him to forget it and pay the $173 so we could leave. We will NEVER use uhaul again. No one could answer our questions or tried to make it right.

amber watts 
Rating:
5.0

Customer did not leave a comment.

Sandra Woolley 
Rating:
4.0

Make sure they have box truck available. Customer service was great everything was explained great

Joe Oviedo 
Rating:
5.0

All was great thanks

Pauline wOLBRUECK 
Rating:
5.0

Customer did not leave a comment.

Darve Horak 
Rating:
5.0

Just keep smiling.

Maribel Zepeda 
Rating:
3.0

Customer did not leave a comment.

Darwin Horak 
Rating:
5.0

Customer did not leave a comment.

Darve Horak 
Rating:
3.0

Customer did not leave a comment.

ALAN SHIROCKY 
Rating:
5.0

Customer did not leave a comment.

dianna romero 
Rating:
5.0

Great place to rent from. Very friendly

John Walker 
Rating:
1.0

Customer did not leave a comment.

Kim Schwenck 
Rating:
2.0

Brake light wasn't working due to the light plug on the trailer being extremely corroded. I was told to go get a new fuse. There was no fuse issue, just someone who didn't know what he was talking about.

Sky Padilla 
Rating:
5.0

Good experience. We weren't sure where Bartlett was, but didn't have any problems finding the town or the U-Haul facility

Bill Neff 
Rating:
5.0

Customer did not leave a comment.

DENNIS JACK 
Rating:
5.0

Customer did not leave a comment.

Lynnette Hinton 
Rating:
3.0

Courteous staff.

EDGARDO CAING 
Rating:
5.0

Customer did not leave a comment.

TODD STEGLICH 
Rating:
3.0

Customer did not leave a comment.

Aaro Dean 
Rating:
5.0

Was given a 50 mile limit and the U-haul employee was understanding when I went 2 miles over. The closest U-haul to me was closed permanently and the next closest was 12 miles away so he didn't feel I should have to pay for the additional mileage for something that was out of my control.

CARLY MILLER 
Rating:
3.0

They just don't have enough room. Had to attempt to back up trailer for drop off in a tiny space, with obstacles.

gary Montgomery 
Rating:
4.0

Customer did not leave a comment.

BUTCH OLSON 
Rating:
5.0

Customer did not leave a comment.

LYNNETTE HINTON 
Rating:
5.0

Customer did not leave a comment.

WESLEY BLACKMAN 
Rating:
5.0

Customer did not leave a comment.

sarah ener 
Rating:
5.0

Customer did not leave a comment.

TODD STEGLICH 
Rating:
5.0

Customer did not leave a comment.

TODD STEGLICH 
Rating:
3.0

Customer did not leave a comment.

CONNIE LANCE 
Rating:
3.0

Customer did not leave a comment.

david AUTRY 
Rating:
5.0

Customer did not leave a comment.

TODD STEGLICH 
Rating:
2.0

Had reservation to pick up trailer at 8am. The sign on the door says they open at 8am. They opened closer to 9am.

gary montgomery 
Rating:
5.0

Customer did not leave a comment.

PAT DANTZLER 
Rating:
3.0

I rented a car transport, I live in Fort Worth and bought a vehicle in Bartlett. The service was great, I read past reviews and a few people stated that the service was terrible and slow. The ladies that worked the day I went in were great and helpful. Yes the service was slow but it seemed to be more of the computer program that u-haul uses rather than the actual service of the people.

Natasha Kennedy 
Rating:
4.0

Customer did not leave a comment.

JEFF KELLY 
Rating:
1.0

Our pick up time was 12 noon. We got there at approx 12:10 to find a sign in the window, "Gone to lunch, will return at 1pm." A gentleman who appeared to be an employee walked opened and walked in the door, very clearly seeing us waiting and just slammed the door and locked it without any acknowledgement. At that pint we had to wait until 1pm for the store to re-open. We were the first in line when the store opened but the clerk waited on several other customers first before getting our truck. This whole waiting period put behind a good two hours. It made for a very long day of getting back to Garland. I think if this location is going to be closed for lunch this should have been made known at time of reservation. And customers should be waited on, why should I have wait longer than other customers who came in behind me???

Karen Henderson 
Rating:
3.0

The tire on the truck were retreads on the front of the truck so i made a ruff ride and could have been unsafe. That what the guy said when we dropped off. That why it road so ruff. Make sure truck are safe to drive

TOMMIE COLEMAN 
Rating:
5.0

Customer did not leave a comment.

SERGIO TRISTAN 
Rating:
5.0

Customer did not leave a comment.

Barney Fudge 
Rating:
1.0

Horrible. They did not put the trailer on properly. Had to wait over an hour after the scheduled pick up time. Did not give me a trailer light adapter. When I purchased one at a shop the left tail light did not work. Drove from tx to California. Very upset the guy knew I was a single mom with two kids traveling across country. Do not recommend this facility!

RON SOGGE 
Rating:
4.0

Customer did not leave a comment.

Cynthia Blomquist 
Rating:
3.0

Nothing

Benjamin Kubicek 
Rating:
2.0

Please update the phone number listed -- it is not correct. We did not receive a phone call about a pick-up time. I had to call the day of to confirm our reservation.

CHRISTINA PEDERSEN 
Rating:
3.0

Customer did not leave a comment.

BARNEY FUDGE 
Rating:
5.0

Customer did not leave a comment.

RAYMOND SIS 
Rating:
5.0

Customer did not leave a comment.

TODD STEGLICH 
Rating:
3.0

Customer did not leave a comment.

CAROLE WHITE 
Rating:
5.0

Nothing at all!

MARIA REYES 
Rating:
4.0

Customer did not leave a comment.

AMY MCCALLISTER 
Rating:
5.0

Good people to deal with.

Neil Ruthven 
Rating:
4.0

Customer did not leave a comment.

AMY MCCALLISTER 
Rating:
5.0

A great Rental experience. Fast, friendly and efficient service. Thanks

Neil Ruthven 
Rating:
5.0

Customer did not leave a comment.

BONNIE HARMON 
Rating:
4.0

Customer did not leave a comment.

TODD STEGLICH 
Rating:
5.0

Customer did not leave a comment.

TODD STEGLICH 
Rating:
2.0

35 minutes from Town. What a pain. People were nice but too far to go. You didn't have one closer?

STEVEN DORTCH 
Rating:
4.0

Great, smooth drop-off. Man was very professional and polite.

LYN CARTER 
Rating:
4.0

Let people know the hidden costs of renting a storage unit instead of just advertising the price of storage. This would include costs that are refunded later and "one time" processing fees etc...

PATSY COX 
Rating:
4.0

Customer did not leave a comment.

No reviews have been submitted for this location.

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