Customer Reviews for Superior Storage of MN
(U-Haul Neighborhood Dealer)

Rating:

3.0

Pick up process is not convenient.

Rating:

5.0

Kelly was great to work with and very helpful. Thanks

Rating:

5.0

The app got stuck when checking out the truck and returning it. Yet, both times Kelly was SO helpful and calm and courteous. Thank you very much again Kelly!!

Rating:

5.0

Thanks!

Rating:

3.0

The trailer appeared to be swept when I picked up enclosed trailer but when I unloaded boxes at destination I had to get on my knees to pull them out and got black oil or tar on my pant knees. My wife tried to soak and wash out but they are ruined. I would suggest that they wash floor if black before I picked up. Anyway other than that it was great experience and safe travels. Thank you.

Rating:

4.0

No one was present at drop off. I can not rate personnel at this time

Rating:

5.0

The staff at Superior Storage was great - only issue I had with 26' was figuring out how to park it upon return, as the lot was a little tight in some places (I'm not an experienced truck driver).

Rating:

5.0

Very friendly, informative and helpful. Pleasant rental experience all around.

Rating:

5.0

Nothing everything was great.

Rating:

5.0

I am not sure why a $30. truck rental ended up costing over $228. ridiculous!

Rating:

4.0

It was a remote drop-off that did not have anyone there. But it worked fine

Rating:

3.0

Please see pick up location review

Rating:

3.0

I was not aware this was not a full service location. I would have preferred a full service location. Perhaps when renting online it should be made known this is not a full service location.

Rating:

1.0

My charges are incorrect and I’m upset.

Rating:

5.0

The online pickup and deliver back is a little wonky as cell service a bit weak. The process itself is good and works. Maybe need a Wi-Fi signal when using the app.

Rating:

5.0

Put a tongue Jack on the trailer.

Rating:

4.0

Little tricky to park the truck when returning - more room would have made it easier or being able to go around building.

Rating:

5.0

Moving trucks could be topped off with fuel when picking up, this way it's not a "guessing game" for the customer, when dropping off. All customers would know to drop off their truck with a full fuel level.

Rating:

1.0

The placed was so packed there was no where to park.

Rating:

3.0

The self service option was awful with check in being inaccurate, truck was left with no gas when I picked it up, and the process was very lengthy and tedious.

Rating:

5.0

Very good

Rating:

3.0

More Parking/Space

Rating:

1.0

Hidden charges Beware! They says return within 24 hours same place and I returned on the same day with same fuel level but they charged me extra for no reason! Unacceptable

Rating:

4.0

Explain the mobile process more and have stronger WiFi so you are able to complete. My rating is reflected of the personal help we got not the website

Rating:

4.0

There was nobody there..

Rating:

5.0

Nothing we had the best experience. People were friendly and helpful

Rating:

1.0

Scheduled trailer 3 weeks before day of need. Day before I am to pick up in GF no trailer available and I have to drive it up from home in a blizzard and back. I will not use U-Haul again if I can help it

Rating:

2.0

I'm getting charged for more miles than the ones I actually consumed. More than double. I explained this during the returning process online, and they still made the charge. This is about $200 extra they are charging me. I'm hoping I can get this resolved.

Rating:

5.0

Fix the Uhaul app! It was awful trying to upload pictures and the initial checkout process through the app.

Rating:

3.0

Hi wasn’t aware that I would be using the online app to pick up the reservation. Additionally, the online app did not recognize my location when I returned the vehicle. I had to speak with the manager/owner for both touch points. They were helpful, so I feel the issues were not related to them so much as the online tools.

Rating:

4.0

Didn’t like that U Haul changed pick up location a few days before pick up. It cost me time and $

Rating:

5.0

Never saw anyone at the facility drop off site but received a phone call from a very nice lady regarding the drop off location. She made it very easy for us...thank you!

Rating:

4.0

Make sure the cab ís cleaned

Rating:

5.0

Nothing everything was fantastic!

Rating:

5.0

I would recommend the storage facility not only for the facility itself but the staff may this stand out. They are so helpful and pleasant.

Rating:

5.0

everything was good but I thought the price was High. We only used it to Drive from St Michael MN to Eauclaire WI and used it for less than 24 hours

Rating:

5.0

Simple and easy location. Worked great for pick up and return. At the corporate level though, the app for loading up the odometer and fuel at return was not behaving. Tried 4 times. Needs improvement. Kelly and Superior Storage location were great! Appreciated the simplicity of the experience (outside of the app problem - not Superiors issue).

Rating:

4.0

Over all it was a good experience. The truck was ready for us to use at the day and time I set up. But, it took 45 minutes to return the truck because for some reason the photo of the dashboard wouldn't take so we could continue. After logging out and in again, it finally worked. Also, I noticed I was charged for gas on the receipt when I took the truck and filled the tank to where it was when I drove off with it. I hope this will be credited to me.

Rating:

5.0

The facility was good and the person helping was great. but I reserved a different location and was informed just two days prior that the truck was no longer available there and that I would now need to drive an additional 40 miles round trip to a different location to pick it up. This added additional time and cost.

Rating:

5.0

Very accommodating staff

Rating:

5.0

I had scheduled to pick up the trailer at a location much closer to me. The night before pickup, I'm notified I need to drive an extra 1.5 hours to pick up the trailer. Really negatively impacted my moving day.

Rating:

3.0

Just dropped off

Rating:

2.0

The location given (on the app) of the truck I picked up was incorrect so I drove around trying to find it. The parking situation was extremely difficult. The signs getting into the location were for “returns only”. I’m anxious about getting charged extra fees because the parking area isn’t convenient or where the truck was supposed to be when I picked it up

Rating:

3.0

Show what extra equipment is available.

Rating:

5.0

Truck was loaded late afternoon for morning unload. Rain overnight came into the truck and saturated mattress!! This truck leaks!!

Rating:

5.0

Kelly at Superior Storage is fantastic!!! She is always helpful and knowledgeable. Can't say thank you enough for all her help!!!!

Rating:

3.0

Office was closed & no one around due to Covid which has now become the de facto excuse for not working. Turns out it was a storage facility that also handled U-Hauls. Had to call and wait for a call back to get questions answered (took several hours).. Once we connected, Kelly was very helpful but then informed me I might have to drive an hour or two away to get the trailer we had reserved. This is completely unacceptable! In the end, Kelly found us a trailer & had it at their facility on the date & time we had reserved. The trailer's condition was just 'ok' - dents, scratches, not swept out, so we took numerous pics to protect ourselves against getting blamed for the condition. Using a storage facility as a U-Haul location means not having what the customer needs on site, and that U-Haul is not their primary concern. I would never use another site such as this, but search for a genuine U-Haul full-size dealer with staff who know their business. Overall, not a great experience - from complicated online reservations to items in the contract that are hidden to poor customer service at the pick-up and drop-off sites, we'll purchase our own trailer next time, then sell it when we are finished. My husband (who has a private pilot's license) stated that he's rented $200,000 airplanes easier than renting a U-Haul trailer.

Rating:

5.0

The online pick-up service child be more user-friendly, especially to get logged in, I set up my account with user name and password ahead of time but it switched my phone number to my wife's and none of my log in worked. It took close to an hour to check out the truck. Once logged in it was OK.

Rating:

4.0

All was well, a little confusing on the check out. It took a bit to get it figured out but I got it

Rating:

5.0

The office was NEVER open and phone calls were returned slowly. We put our check in the drop box every month & mgmt e-mailed every month that they did not receive the check when it was still in the box. The management sold us a defective lock then insisted on charging us to cut it off. The doors have no weather seals so our belongings got damaged. No one informed us of the 2' set back req'd. The tar in front of the door is higher than the locker floor so the water runs in. No gutters/downspouts or security fence. After we contractually vacated they sent us a late fee notice the 1st of the next month!! THE PLACE SUCKS

Rating:

5.0

The unit was clean and convenient to use. The price was fair and owners very easy to work with.

Rating:

5.0

Kelly is wonderful! She’s extremely understanding and flexible when it comes to life and things happening unexpectedly. I’ve been extremely happy with their service 😊

Rating:

5.0

We rented a 10x10 unit for 8 months. It was very adequate space for our needs. We put most of our things up off the ground on pallets provided by Superior. Facility was easily accessible for us and we experienced no security issues during our rental time. Our rental duration allowed for a free months rental as a bonus which was nice! We would use this storage facility again and highly recommend .We used the on site u haul also.

Rating:

5.0

we have never needed storage till now. We tried in Buffalo and the guy at Buffalo storage was nuts and we were about to call the police on him,, This all to ask on storage. when we went there.. We are seniors and never treated like that...So we had to find this place and it was perfect using both rentals.. Thank you for helping us out.... no name please......

Rating:

5.0

Working with Kelly at Superior Storage was a wonderful experience, full of personal service at any hour of the day. I even had her cell phone number, which came in handy one night at 11p when I was struggling with the lock. She even offered to drive over an assist. No national chain would do that! Signing up and moving in was easy. Moving out was even easier. I highly recommend Superior Storage in St. Michael!!

Rating:

5.0

No problems, everything was great

Rating:

5.0

Very helpful, accommodating and friendly.

Rating:

5.0

They had a storage space and a truck available always.

Rating:

1.0

There was no space to move my truck or vehicle around they have poor shingles on the roof that causes the storage too late my things were damaged in there and they did not respect that .

Rating:

5.0

This was the best storage company I’ve ever used. Luckily they currently have a new additions going up since there is always a waiting list. I would highly recommend them if you have storage needs.

Rating:

4.0

Difficult to drive to back with truck and trailer. Staff was amazing in accommodating easier access