Comentarios de los clientes para Superior Storage of MN

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Superior Storage of MN

Clasificación general:

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Ann B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jennifer N. | Overall Experience |
Clasificación:

Very helpful, accommodating and friendly.

Debbie C.
Clasificación:

El cliente no dejó un comentario.

June H.
Clasificación:

We arrived to find the site unstaffed even though the website said otherwise. I parked the truck and dropped off the keys only to discover the online check in process requires the use of the keys to get screen shots of the odometer and fuel gauge. Better signage the check in's are ONLY available online would be nice and that you're required to take photo's of the truck, cargo interior, cab interior, exterior, fuel gauge, and odometer at the location of the keys drop box.

Zakary F.
Clasificación:

They charged me more than twice and never called me back

BLAKE R.
Clasificación:

Don't charge so much for a price on one way as 200 dollars for one way trip driving 34 miles and then charging for gas is insane

Alex D.
Clasificación:

El cliente no dejó un comentario.

Derrick J.
Clasificación:

Parking lot small for a 26 foot truck. No separate parking for trucks.

TOM B.
Clasificación:

El cliente no dejó un comentario.

David B.
Clasificación:

El cliente no dejó un comentario.

Jared O.
Clasificación:

El cliente no dejó un comentario.

Kimberly F.
Clasificación:

The truck was making a ticking noise, like it was low on oil type tick and was a bit hesitant with shifting. I've used other uhauls before so I knew this was not normal...I checked the fluid levels, could've used maybe half quart. I would think that they would be well maintained and levels checked frequently, or at least in between customers. I had another load to move but didn't dare cuz I was afraid it'd breakdown.

Daniel K.
Clasificación:

El cliente no dejó un comentario.

Brenda S.
Clasificación:

El cliente no dejó un comentario.

TROY B.
Clasificación:

El cliente no dejó un comentario.

DAVID O.
Clasificación:

El cliente no dejó un comentario.

Matthew S.
Clasificación:

The parking lot was very small and difficult to move a large truck

Sylvia T.
Clasificación:

I never got the hire help IPAID for...I spoke to the mover 763 3540269. he promised to come..I called and NEVER GOT A CALL BACK OR A REASON, I HAD TO PAY AN EXTRA DAY FOR UHAUL AND GOT A DIFFERENT COMPANY TO HELP ME MOVE.

Paula V.
Clasificación:

El cliente no dejó un comentario.

Travis R.
Clasificación:

The 26 foot truck is hard to turn around in the return parking lot when you follow the signs for drop off must be a skilled driver.

Micheal N.
Clasificación:

El cliente no dejó un comentario.

Roger L.
Clasificación:

The pick up location was just fine. the issue was that this was not the pick up location that I requested. I had already waited one day to get the truck because there was none available on Saturday 9/5 when I went to order one online 2 weeks ago. I then get a call 48 hours prior to my pick up that I would have to drive an additional 20 minutes each way to a different location to get the truck I needed. This was very disappointing since I had reserved it with plenty of notice.

Kenneth P.
Clasificación:

Reservation was changed do to overbooking on U Hauls part and I received a truck that did not have cruise control. This truck may have been ok for a local move but I had to drive over 1500 miles, The truck also pulled to the left and and the steering was not responsive. Seemed to float. I mentioned this to the return company.

Raymond D.
Clasificación:

Hard time ordering over the phone. Had to stop by ahead of time in person.

Patrick A.
Clasificación:

No one at the location when we dropped of, it is a pain to go through the on line process of taking all the photos. took way to long. We where there during the hours they should have been open. there was a sign that they were not due to COVID. this seem like an excuse to not have the office open,

Bonnie H.
Clasificación:

We initially were to pick up a 10' truck from Elk River, which is closer. We were told that there was not going to be a truck for us that day. Then found out that to rent a van, we would be required to return it to pick-up location instead of another drop-off location. If we could have exchanged truck for van and drop off in Hermantown, that would have worked out perfectly for us.

Scott S.
Clasificación:

El cliente no dejó un comentario.

jeffrey A.
Clasificación:

El cliente no dejó un comentario.

Jason P.
Clasificación:

The mobile app and phone support. The app would not let me upload photos of the truck when I picked up the truck. Then it locked up and crashed and would not let me complete the pickup. Thankfully somehow it went through and sent me a text confirming that I had picked up the truck. Phone support. I had called Wednesday before my Friday pick up and was on hold for almost a half hour. I tried to call again when I was doing the pick up and it gave me an automated message saying that the system was down and I'd have to call at a later date (not what I wanted to hear when I'm having difficulty actually getting a truck).

richard J.
Clasificación:

El cliente no dejó un comentario.

Austin S.
Clasificación:

Very helpful! Return was easy! Definitely would rent from here again in the future!

Todd G.
Clasificación:

Nothing. Everything was great!

JEFFREY W.
Clasificación:

El cliente no dejó un comentario.

Todd G.
Clasificación:

Fast and easy, thank you!!

Daniel G.
Clasificación:

The only issue with this facility is that since it's so small there's no one to talk to personally. All discussions are over the phone. That made things a bit more stressful not knowing if or when my call(s) would be returned while waiting to get set up with a vehicle. They were returned fairly promptly, but it's always better to deal face to face with a person, I think. But in the end, it worked out fine.

Andy C.
Clasificación:

El cliente no dejó un comentario.

hussam T.
Clasificación:

Not changing the truck booked last minute. Improve costumer service New trucks with low milages Make the app application for pick up easy Not charging extra for accessories not available.

Marc M.
Clasificación:

El cliente no dejó un comentario.

Christopher W.
Clasificación:

You cannot turn the trucks in the lot.

Christopher W.
Clasificación:

You cannot turn the trucks in the lot.

David O.
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no one was there despite the signage stating they were open, i had to call and leave a message, they called me back after i dropped off the trailer and was forced to leave it

Tracy M.
Clasificación:

I had a hard time trying to reach someone at the number but my phone would never connect until I got home. Otherwise, what a great facility you have!!

Joshua M.
Clasificación:

El cliente no dejó un comentario.

ADAM S.
Clasificación:

El cliente no dejó un comentario.

John E.
Clasificación:

Very professional

Brenda M.
Clasificación:

I reserved a truck at one location, and, apparently Uhaul changed my location for pick up without notifying me! Held me back 2hrs.

Robert M.
Clasificación:

Thanks

Robin B.
Clasificación:

El cliente no dejó un comentario.

William G.
Clasificación:

El cliente no dejó un comentario.

Jordan K.
Clasificación:

El cliente no dejó un comentario.

Nathan L.
Clasificación:

I picked up trailer during covid 19 pandemic. No one was at the office when I arrived to pick up trailer, which was fine cause I'm familiar with trailers. Good communication and instructions over the phone while I was there picking up trailer. Trailer was clean and ready to use. I was satisfied with the experience.

Patrick M.
Clasificación:

El cliente no dejó un comentario.

Joe C.
Clasificación:

El cliente no dejó un comentario.

Andy C.
Clasificación:

El cliente no dejó un comentario.

Paul M.
Clasificación:

El cliente no dejó un comentario.

Jessica D.
Clasificación:

Excellent customer service and clean, easy and location.

Kevin H.
Clasificación:

Kelly did a great job in helping me with my trailer rental!

Catherine C.
Clasificación:

The location was fine but was confused about where to park and no one around to ask.

THERESA B.
Clasificación:

El cliente no dejó un comentario.

Jill S.
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Lady on phone was very kind

Lynn H.
Clasificación:

continues to attempt too change my card well after the return of the truck.

William M.
Clasificación:

We seem to have been double charged. We were charged 1.19 a mile. So paying for mileage which in tax law means paying for fuel. You either pay for fuel or for mileage. We were then also charged for fuel. That doesn't make sense. Nor was it stated anywhere in my conversation with anyone that I would pay twice for the same thing. The truck wasn't even full when I picked it up.

John C.
Clasificación:

Kelly was very helpful and made the rental experience pleasant.

Ronald W.
Clasificación:

El cliente no dejó un comentario.

Jason S.
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El cliente no dejó un comentario.

Kathy S.
Clasificación:

Super easy. Kelly was great to work with! :)

Dennis D.
Clasificación:

El cliente no dejó un comentario.

LAURA B.
Clasificación:

Awesome customer service and friendly! Very pleased with their service!

Amanda G.
Clasificación:

El cliente no dejó un comentario.

Brandi V.
Clasificación:

Have people staffed. Unknowingly they are closed March 9th through March 13th. Was not clear instructions.

Barbara B.
Clasificación:

El cliente no dejó un comentario.

renee O.
Clasificación:

El cliente no dejó un comentario.

Christopher F.
Clasificación:

El cliente no dejó un comentario.

Christopher F.
Clasificación:

El cliente no dejó un comentario.

David S.
Clasificación:

Rental went very smooth, from pick up to drop off. Thanks!

Dennis K.
Clasificación:

El cliente no dejó un comentario.

Andrew B.
Clasificación:

Little space to drop off a u-haul truck and not clear where drop off and key drop is.

Jan M.
Clasificación:

Nothing

Jeffery R.
Clasificación:

El cliente no dejó un comentario.

RICHARD J.
Clasificación:

Staff was super friendly and helpful, which was good because the app was useless. The truck ran good but had some minor issues. Washer fluid was empty. Driver's side wiper blade was bad. Passenger window had been left open.

Ron Z.
Clasificación:

Keep up the good work

James B.
Clasificación:

Good location, self-check-in app has issues.

Tyler J.
Clasificación:

El cliente no dejó un comentario.

CHRIS H.
Clasificación:

truck was ready and warmed up. Did a great job!

Cory K.
Clasificación:

The location of the truck was not accurate to the place it was shown to be on the map showing me where it was located. This was only an issue for me since it was snowy and windy on the morning I picked up my truck. The whole process was easy and went smoothly other than that though.

Roger S.
Clasificación:

Very accommodating!

Ashley M.
Clasificación:

Had to pay for an extra 30 miles because they changed my location from buffalo to St Michael and I had it scheduled for 8 and I couldn't get it until 9. They did not refund me the miles for the switch on location. The truck ran fine while we used it but had lights on the dash as soon at we got in.

Christopher Z.
Clasificación:

El cliente no dejó un comentario.

Lisa P.
Clasificación:

El cliente no dejó un comentario.

TERRY T.
Clasificación:

El cliente no dejó un comentario.

Michael K.
Clasificación:

Nothing...I could not be happier!!

Julia J.
Clasificación:

El cliente no dejó un comentario.

Daniel H.
Clasificación:

The person called and wanted to know what time I would be dropping off the truck. I was to drop off the truck on Saturday no time was given. The person called me two more times before I got the truck there. It was my understanding that the truck had been rented out that day to someone else and they were upset that the truck was not ready for them when they got there. I would have been more then happy if they had called me the day before and made arrangements to be there at a set time.

Toby L.
Clasificación:

El cliente no dejó un comentario.

John P.
Clasificación:

Thank you UHaul!

Joel C.
Clasificación:

El cliente no dejó un comentario.

Leo P.
Clasificación:

El cliente no dejó un comentario.

Michelle B.
Clasificación:

El cliente no dejó un comentario.

Erica M.
Clasificación:

This is the second time I've rented a truck from Superior Storage. The staff is friendly, makes sure you understand the rental process and the return process. The only thing this time was the dash of the truck showed it needed an oil change. So hopefully they get that taken care of. Otherwise all was great

Mitch P.
Clasificación:

N/A

Joshua S.
Clasificación:

Thanks for making it easy

james M.
Clasificación:

El cliente no dejó un comentario.

Abby M. | Overall Experience |
Clasificación:

They had a storage space and a truck available always.

ARLESHA B. | Overall Experience |
Clasificación:

There was no space to move my truck or vehicle around they have poor shingles on the roof that causes the storage too late my things were damaged in there and they did not respect that .

JOSHUA K. | Overall Experience |
Clasificación:

This was the best storage company I’ve ever used. Luckily they currently have a new additions going up since there is always a waiting list. I would highly recommend them if you have storage needs.

Alison S. | Overall Experience |
Clasificación:

Difficult to drive to back with truck and trailer. Staff was amazing in accommodating easier access

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