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Jessica B.
Customer Reviews for Superior Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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This was not the location we reserved. We had to drive 30+ min to pick up this van. Also, we had reserved a 15 foot truck and we're provided a 24 foot truck, which resulted in having damaged furniture upon arrival at destination. Very unhappy with the service we have been provided by u-haul.
Christopher W.Continue to give good quality Service" will help Produce more Business....
Felicia B.He was awesome. He went to a lot of trouble to get both trucks I needed and it was so appreciated.
Carrie T.Dropped it overnight so can't really review
Daria B.Everything was great. Service efficient and clear. Truck was excellent.
Walter M.Sales representatives in Texas and Louisiana were Awesome
VINCENT M.Place was closed so I did a drop.
Tommy M.The owner of this location went above an beyond to help me with my truck rental. Guiding me with how to make a reservation well after 10 pm while he was at his home with his family. I'm truly appreciative of his help and taking my phone call at such a late hour. Thanks a million and I will definitely recommend others to this location for all truck rental and towing needs!!!
Bryan A.Truck was damaged on the roof but other than that truck was great. My concern is that i original reserved a 10 truck and then got a call about it and was transfered to another location in Jonesboro for the nxt available ..a 15 truck . bigger than i asked was told it would be 116 but ended up paying 160 up front. So where is all my money?
Sara G.Agent very friendly and helpful.
John or Belinda B.All was great ... truck was new and did the trick. Will use this facility again when needed. Gracias.
KAREN C.It was on a Sunday and I called the number on the building. The man was very rude to me.
Shirley B.Gentleman was very nice. He was very organized and didn't take long for paper work.
Sonja W.Nothing it was great
Serrita G.No comment
ronnie N.We had to keep our Uhaul an extra day... Our phone call was returned quickly... Personnel was friendly and understanding...Will recommend this local location since I live in Jonesboro now...
LANIS C.The man in charge of this location was polite, helpful, and competent. I would give him five stars. However, his 'office' is in a dark, dusty, scary, deserted-looking building with all kinds of abandoned equipment sitting around. Not very inviting. But the main problem was that **this is not where I had paid to pick up my truck.** It was only by sheer luck that I was able to get it here. UHaul texted me only 18 hours before my RESERVED, PREPAID pickup time and told me coolly that my rental truck wasn't available. No apology, no reason given, no offer of a refund, just the statement that I could pick it up 80 MILES AWAY from where I had planned to get it. By a freak accident of luck I was able to do this, not that U-Haul knew or cared whether that would be in the realm of possibility for me on the eve of my move. So hey, if you like adding a 160-mile unexpected detour to your moving day, then by all means use U-Haul.
Hope C.Very nice.
Michael C.Easy drop off.
Tim B.Great service and help
Dalton R.I parked the truck and tow dolly then left the keys in the drop box. The gentleman, so sorry I didn't write down his name, that called me the next day sent me the receipt he'd promised in a timely manner. Once again, your professionalism and competence were a breath of fresh air! Thank you for a seamless drop off. If I need a vehicle or equipment in the future, It'll definitely be with U-Haul....
BRUCE M.Guy didn't even know we were coming. The truck smelled of smoke. Found trash in the truck.
Keith D.Well you can tell the guy here in Jonesboro i would like my money back for the over charged fee for not using a credit card and paying cash . I took the truck back today and no one was there , plus i called the number at the store and he told me he would call me back when he got there so he could reimburse my one hundred dollars . So a hour or so goes by and i call him back to see what the deal was and no answer , or call back . Can you please get in contact with him . Im not happy at all .... thanks for the truck
Brandyn K.The vehicle was not ready at the scheduled time. I had to wait for it to be unloaded and checked in until I could check it out and leave.
Laura T.The gentleman there is easy to work with and very helpful. Just look past the junk he has in the area near his office. Couldn't lie on the survey when the questions asks about "clean and inviting".
John L.The vender could spent a little time to improve the road appeal of his business.
bob G.There was no one at the drop off lot, just a box to drop the key. It sure was easy-peasy!!!
dawn S.Great guy when I picked up 4 months ago he went out of his way to fix my pigtail so the trailer lights would work and fix it he did
TIMOTHY F.Super easy, thanks!
Stephen W.The truck was not at the location we reserved online. It ended up being at a location 30 miles away.
Larry H.Have used quite a few times and always got just what I needed !
DIANA B.After leaving, this place charged my card for 9 blankets and for additional gasoline. There were 6 of us who made sure the blankets were folded, counted, and placed on the truck plus we took pictures of the gas needle to ensure we were accurate with the return.
Amanda A.The man was very rude and couldn't use my card on the reservations. When we first go there they were closed. This was my 2nd location of the day that was closed. I will not be using haul again, 2nd bad experience.
Leroy L.This place is proactive! He called me to ensure I was coming, that is great!
Dana L.nothing that I can think of. Service, assistance, and professional courtesy is tops.
ronald V.needs someone there
mark M.Mr. Reg was nice but is not always on site. I had to call a number found on site to be connected to him. He returned and said he had not been called from the Ruston location that I was scheduled to pick up from to arrange for my pick up at his location.
Floy R.The management at this location is super kind and helpful.
MARY S.No suggestions
Jim W.Post hours open
EVERETTE C.Office personnel worked extremely hard to provide what I needed and at the best price they could offer
MURIEL S.We reserved for a pickup in Ruston, LA. The day before we find out we had to pick up in Jonesboro. This made a take a different route and added 24 miles onto our trip. While the location in Jonesboro was fine, I'm not pleased that U-Haul did this. If you can't accommodate me in one city, don't take my reservation. I will likely use a different moving company next time because of this.
BRIAN A.Exterior lights needed for at night
PERRIS D.