Customer did not leave a comment.
Junelle M
Customer Reviews for Dewitt Ranch Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I verified with Copperstate Equipment & Repair LLC that the rate for milage over my allotement was $.89 I also verified this $.89 number with Dewitt Ranch Supply, who confirmed it was to be $.89. I was 16 miles over my allotment at the time of delivery. Upon getting an e-mailed receipt, I discovered I was actually charged $1.00 per mile -- not the $.89 per mile both dealers had verified. Furthermore, I was charged for 2 gallons of gas, despite the fact that I made certain the truck was returned with the same amount of fuel it had when I took it. NOTHING was said to me by Dewitt Ranch Supply about anything; I received only an e-mailed receipt. Mind you, this was after I received a call, asking me to take it to this location specifically, because they are low on trucks. Not only did I agree to take it there for their convenience, I also returned it EARLY -- Friday evening as opposed to Saturday morning -- so they'd have plenty of time. I guess the way they show thanks is by adding extra fees, which they have no decency to disclose to the customer. Apparently, they hope nobody reads the e-mailed receipt, and will just ignore these discrepancies. I called U-Haul on Friday, 4/12/24, and as of Saturday, 4/13/24, I am still waiting for a supervisor to call me back. I have had great experiences renting U-Haul vehicles and trailers in the past; unfortunately, this experience with the Dewitt Ranch Supply was NOT one of them.
Aaron ABed service!!
Harry RFriendly staff
Debbie RThis location is amazing. I couldn't get my app to work so the staff was very helpful and polite. I will definitely rent with them for all my future U-Haul needs.
Caitlin COwners are amazing and the employees were super helpful
DENISE GWe were told that they opened at 1 pm on Sundays, however, there was no one there when we got there. We did everything through the app
Rochelle LBest rental out 50 previous rentals. Great people.
Jeffrey WMake sure to let them know face to face that they're only allowed a certain amount of miles. I had to drive from Winslow to Holbrook to move from one home to another and was only allowed 40 miles when Winslow to Holbrook is already 30. I got charged a $30 fee because of it which I didn't think was fair.
Diane FHave the staff at that location educated to U-Haul procedures. Their customer service was level was zero.
Lynda HCourteous employees. Lobby is clean and professional.
Rudy AIt was a bit unclear where to drop off the vehicle but the staff inside the store were helpful.
Alicia B