The mobile pick up did not give a code for the lockbox and the location was not yet open at time if pickup. It took 10-15 mins to complete pick up. Through the pick up process, I was charged a fuel fee of $58 plus tax ($63.54 total). After starting the truck, we found that there was NO GAS at all in the truck and had to put in gas just to leave. After picking up the truck, we found that there were oil spills and and furniture in the truck, which we had to remove and dispose of ourselves. I was told I would receive a discount for the trouble but never heard back about said discount. I was told to return the truck with a quarter tank of gas but this would mean I'm losing money because the truck had no gas to begin with. I spent approximately an hour on the phone with Uhaul trying to get the situation resolved. I was transferred multiple times, only to be dropped. All the issues we encountered caused us to lose over 2 hours of moving time.
Tyson D.
Customer Reviews for Superior BarberShop LLC
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Dollies and blankets that were ordered were not supplied, without warning. Had to spend several hours talking to national folks and making a special trip to pick up elsewhere. There is no one physically present at this location â€" just a sign in the window with a phone number to call.
AlanDale A.The actual cargo area for the UHAUL was locked upon receiving the truck. This was a significant inconvenience in time and gas. We had to double back only to be redirected to a local UHAUL center to get the trailer unlocked. I will probably rent a Budget or Penske Truck next time.
Christopher B.Worst experience ever. My pick up was scheduled for 7am and I didn't receive until 9am. I asked for additional blankets that I was charged for and did not receive. I was quoted a rate of $165 and my total came out to be $248. Today I woke up to see an additional $83 dollars which I had no idea for what. I just spoke with a customer service rep and she said I was charged for two days with all the hassle I dealt with initially. The U-Haul location by superior barbershop needs some serious improvement. I was hoping for the experience to be fast and easy and it was surely not. Overall I got the my truck late without all the items I requested and got charged for an extra day for no reason. Sounds like a terrible day if you ask me.
Terance J.Area appeared unsafe
Charles B.Extremely friendly and efficient. Would rent from them again. Truck was in excellent condition!
Kelly F.The staff at the Uhaul in Stone Mountain, GA made our return process easy and fast. They also had plenty of boxes and moving supplies in stock.
AIDA W.