Customer Reviews for Super Suds Car Wash
(Distribuidor de U-Haul del vecindario)

247 comentarios

1863 Rte 52   Liberty, NY 12754

(845) 295-0388

Location Hours

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: 10 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(845) 295-0388

1863 Rte 52
Liberty, NY 12754

Services at this Location:

Location Hours

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: 10 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

We originally reserved a truck at Nikos in Roscoe, NY. We picked up the truck and returned home only to find water in the back of the truck. There was a huge hole in the roof. We then returned the truck. He cancelled the order. NOW, we had to find another truck. Found one available at Super Suds in Liberty, NY. Could not find the person to help us. Called Super Suds, the man said you just have to look around, that the man to help us was there. We then found him, but the bank would not allow two large payments on the same day because of the other truck. Now we had to get the okay from the bank. We did that, the man redid our reservation, we paid and left. We completed our trip. When we went to return it in St. Cloud, FL, we were told that the drop off location was in Orlando. That is not the one we picked. We had to drive 45 minutes one way to drop off the vehicle. Very frustrated and we really had a horrible experience with Uhaul. Would never recommend them to anyone.

ROBERTE G. 
Clasificación:
3.0

El cliente no dejó un comentario.

AMANDAM D. 
Clasificación:
5.0

The gentleman working help to complete our return of the truck. Very nice!

Karen T. 
Clasificación:
4.0

Make easier to pay bill.

KIMBERLYA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABDUSSHAHEED A. 
Clasificación:
5.0

The service was excellent. The truck needed some front end work and the driver mirror kept coming out of adjustment. The truck did run well though and was overall very clean inside.

FORREST C. 
Clasificación:
5.0

Had difficulty with the on-line process so I went there in person. Very friendly and helpful.

CHARLESM G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMESWILLIAM W. 
Clasificación:
2.0

Truck was dirty and smelt of cigarettes. I had to contact u-haul because my truck was not ready for the scheduled pick up.

MICHAELJ JR L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNCHRISTOPHER H. 
Clasificación:
5.0

Great experience

Philip K. 
Clasificación:
5.0

It was terrific.

TOBIAS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia L. 
Clasificación:
5.0

they were great.

tobias M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin H. 
Clasificación:
5.0

The store agent was very helpful and made the process very easy.

Kevin C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jasmine E. 
Clasificación:
3.0

I would like to elaborate on why I said I wouldn't recommend this location to a friend. In the past I have used U-Haul one other time when I was kicked out of the place I was living with my son. I rented the truck in Roscoe, N.Y. and the location was beyond helpful/understanding. Here we are maybe 2-years later but I rented from a different location and it was the worst experience I have ever dealt with as far as customer service. First, I did the order online and requested a 10" box truck and thought everything was good with the reservation however, I had to wait till 12:00pm to get the rental as per the U-Haul app. After waiting around for a few hours to be able to pick-up the truck we left home and headed to Super Suds in Liberty, N.Y. Right from the start (once we arrived at the store) we waited at least 30-minutes for the store owner to come and take care of us because he was attempting to try and run 2-businesses. Once we were asked to come to his office to get the ball rolling we explained to him what truck we reserved on the U-Haul application. After several minutes he found our reservation and examined the order. Then he persisted to tell us that he doesn't have the 10" truck available at this time. I was completely thrown back by this because the application for U-Haul told me differently. At first he tried to tell us that he didn't have any trucks available for us. I couldn't even believe what I was hearing because we waited hours to pick the truck up because the application had noon as the earliest pick-up time. At this point I began to panic about how we were going to get all mine and my 3-year-old son's belonging. At this point I am trying to scramble in my mind what we should do next. However, while we were waiting in the car for him to come at least greet us we noticed several trucks/vans in the parking area. I then asked him how that is possible when we observed numerous vehicles in the parking lot moments before this conversation. He then had to go outside to check the parking lot to inventory what he had out there. Once he came back in he told us he didn't have a 10" box truck but he had a 15" box truck available. He said it wasn't his fault about the unavailability of the 10" truck and the it was U-Hauls' fault. My husband and I had to quick chat about what we were going to do and we decided that we had no choice but to take the 15" truck because we are losing daylight to be able to load the truck up with all of our stuff. I was unhappy about having to rent the 15" truck because we have a small child and not to mention the fact we are still in the middle of a pandemic. The bigger the truck the more it cost and especially the gas money it will cost us. Once we told him we would take the 15" truck he told us he needed to make sure no one else has a reservation for it. I was speechless at the fact the he would say something like that after turmoil and panic he just put us through from the minute we walked in the door. In my honest opinion, that takes a lot of nerve to even say something like that after how stressed I was about the entire incident. That's neither here nor there so we purchased the bigger one and he asked how many miles we were going to use and I told him I wasn't 100% sure. He then told me that all he needed was a APPROXIMATE number because he had to put something on the paperwork in order for the rental paperwork to go through. He then asked us what time we will be bringing the truck back and I looked at my husband like OMG I'm not sure because we have waisted so much time here with this inconvenience. He told me that it didn't matter what time the truck was returned and if it was after store hours to just drop the key in the U-Haul drop box with no extra charges. Once we were finally done with all the paperwork and I paid the amount that he quoted us, which was roughly $118. Just like everyone else in the world some times life doesn't go the way you planned it and emergencies come up. That is exactly what happened to my husband and I and of course at the worst moment ever. We had a family emergency and had to rush to the aid of a close family member. Honestly, that's all the information I feel comfortable telling you because otherwise it would be a HIPPA violation. We ended up returning the truck in the next day or two with gas in it. From the day we dropped it off they were trying to charge us almost $400 for that rental. The company was never given permission to charge the card I used when we originally picked the truck up. The owner tried to say we used 256-miles on that truck which in my opinion would be impossible. Before we returned the truck he had left a voicemail on my phone threatening us with call the state troopers for reason at all. I don't know maybe I'm just crazy but why would someone call the cops if they have my physical address and they could have clearly came and checked it out. This all went on in the beginning of November 2020 and they charged our account a month later. Once I pulled up my U-Haul account I noticed they put that our total was over $400!! That is the craziest thing I have ever heard in my life. We aren't the type of people that try and get over on people so that we don't have to pay for something because that is definitely not how we were raised. We work jobs that are in the law enforcement field and that type of behavior would be frowned upon. This this day We are waiting for the dispute we filed to go through that way they stop trying to change us. When the truck was dropped off he left me a voicemail with stating we owe a additional $147 due to having more than 100-miles used and we were fine with that. The part that baffles me is the fact we were also charged $7.13 for ONE GALLON of gas. That is just highway robbery if you ask me. It's like taking a advantage of someone who really needs all of their belongings moved in one shot and U-Haul is the only option for them so of course they have to pay outrageous prices cause of people like that. I could continue commenting on my experience with this store owner however, we want them to stop harassing and charging us so we can move on with our lives. I hope people take the time to read this because it will be worth it to not get taken advantage of at a trying time in your life. Thanks in advance!

ASHLEEM R. 
Clasificación:
5.0

This is my 6th time renting from this location and everything has always been smooth. The self check in and check out is seamless. The owner is also very friendly.

Paul C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul C. 
Clasificación:
5.0

Improvements are not necessary. Top quality through and through.....

Peter L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDAESTELLE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

diane P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vittoria L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELLIOTTC C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARDP S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul C. 
Clasificación:
1.0

The service, I'm 74 years old the worst rental experience I ever had. During my observation everyone else was going through the same thing

John N. 
Clasificación:
3.0

Was told that my 6' mower would fit. Rented the trailer and traveled 60 miles and found it would not fit. The opening is less than 6'. waste of money renting it.

JAMES O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne S. 
Clasificación:
5.0

Check engine light was on truck need service on the engine

LOUISF S. 
Clasificación:
5.0

Great experience Excellent Equipment Friendly management

Paul C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIAL J. 
Clasificación:
4.0

I suggest picking up your truck during business hours because a few days earlier I had a reservation to get a truck after hours at a different location and the owner of the garage didn't give us our equipment that we rented. Messes up everything. Messed up our move out and in date, our time off from work and the special rate we had received. It was such a horrible experience. Customer service can not do anything to help once the business was closed. If it wasnt for the fact that U-haul was the cheapest around I'd have used someone else. When I picked up from SuperSuds during business hours everything went great. Owner was friendly and everything was ready to go.

Oscar N. 
Clasificación:
5.0

The on the go did not work.

Anne Louise S. 
Clasificación:
3.0

You couldn't supply the vehicle I booked, you delayed my day by two hours and cost me more money as people who were paid to move me had to wait the two hours too. Your system is broken as there is or seems like no penalty for people who don't return when planned that has a knock on effect to the person who is meant to get the vehicle after.

Benjamin P. 
Clasificación:
5.0

it was fast and friendly.

Anton S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEJANDRO B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jody P. 
Clasificación:
5.0

El cliente no dejó un comentario.

GT SR V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis S. 
Clasificación:
5.0

The folks at supersuds were super friendly and nice!

David G. 
Clasificación:
5.0

Paul is an experienced pro who was most helpful to me. He knows his business and the region like the back of his hand.

JON K. 
Clasificación:
5.0

El cliente no dejó un comentario.

John A. 
Clasificación:
5.0

Great customer care will use this facility from now on

Henry F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHERTHOMA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHAIMA K. 
Clasificación:
1.0

I ordered a truck pick from Newark to Roscoe then a drop off at Liberty, You charged me and extra 20 miles or so . Your estimate from Newark to Rosce then drop off at Liberty was off . One of your employees, Hazel called me up on Saturday and asked if I could bring back the truck early because people are hurting to move. I brought it back a day earlier on Sunday instead of Monday. And you ripped me off of an extra bull shit charge. I will not recommend you to anyone

STEVEN D. 
Clasificación:
5.0

Less of a wait

Wayne R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert D. 
Clasificación:
1.0

Drop off was at 8am, and no one was around, called the numbers on the office door and was told to just leave the truck and key and that's it. I would much rather have a person who can confirm the truck is in perfect condition upon returning.

Stephen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ITCHIE S. 
Clasificación:
4.0

I was very disappointed in my experience overall, not this specific location. I made a reservation which was confirmed and it was not honored. The truck I reserved was not available for me at the correct location or time because the person before had not returned it yet. I had to travel double the miles and leave my family behind for my move because my reservation was not honored. I won't be using U-Haul again for any move.

Kenneth N. 
Clasificación:
2.0

I was way overcharged. I will be calling customer service Monday. A two day rental for 29.99 with under five miles came to 144. +. Unreal.

JOLYNN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Daniel K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEWIAN D. 
Clasificación:
1.0

El cliente no dejó un comentario.

SHANE L. 
Clasificación:
5.0

Friendly. Great communications. Truck was ready and in good shape.

David W. 
Clasificación:
1.0

El cliente no dejó un comentario.

Devin F. 
Clasificación:
1.0

We had a reservation for a cargo van to be picked up using a mobile device at 7 am. The u-haul app told us we had to wait until 9 o'clock when the location opened! The cargo van was not available (even though we had to go to this location because the location closest to our home did not have cargo vans), so we had to rent a cargo truck for double the price of the cargo van. An awful experience; we will never use U-haul again!

Jose H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

victoria K. 
Clasificación:
5.0

Great contactless drop off

Kevin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher P. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLENN I. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dave A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles B. 
Clasificación:
5.0

They were veRy friendly and welcoming.

SHEILARAE S. 
Clasificación:
5.0

The tire service light was on in the truck but it was not a major issue

MICHAEL S. 
Clasificación:
4.0

I had a guaranteed reservation for 2pm and I had to wait until 330 to get the trailer inreserved!! The guy who rented it before me was an hour and a half late!!

george S. 
Clasificación:
3.0

Truck seemed clean, floor was dirty. Friendly service. Too many workers in office at time during this social distancing. Nice dogs but needed to climb over them to leave office.

Andrew R. 
Clasificación:
1.0

I booked a 15 footer and no one from I haul over several days beforehand told me there would be any problem in fact quite the opposite. When I arrived I was immediately told none were available and I was up charged for a 20 footer which i did not need but had to take because I had just driven 5 hours and had to transport material back 5 hours so I was stuck. Otherwise I would have wales right out of this place and Paul and Mile the guys running the place told me they would resolve the issue and refunding a difference would not be a problem and that was all BS as it has yet to happen now days after returning the vehicle and I have had Rj out a stop on my amex because of this uNethnical and unscrupulous activity. DO NOT USE UHAUL OR THESE PLACES UNDER ANY CIRCUMSTANCE! This includes the drop off place I. Quincy Ave in Quincy MA...they were just as bad! When I dropped off the 20 footer the FIRST thing I was told was “you can't leave that here I won't accept it it's too big.” I told them there was no way I was taking it anywhere else after all this and left it there and made them check me out. What an overall HORRIBLE AND DISAPPOINTING experience all the way around. If I could rate this company with a negative number I would. Stay AWAY.

Christopher D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA V. 
Clasificación:
4.0

El cliente no dejó un comentario.

GARY V. 
Clasificación:
5.0

EXCELLENT PROMPT AND EFFICIENT SERVICE...

DEBRA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris J. 
Clasificación:
3.0

Again not my original drop off point , my partner and I only have one vehicle to tow with . I wanted to drop the trailer off at your Parksville location , cause it's close to home and in the same direction of our commutes for work . Sadly you guys disappointed again . I had to drop off to a different location then That I had reserved with confirmation . Unsure of using U-Haul again

Tara H. 
Clasificación:
5.0

EXCELLENT PROMPT AND EFFICIENT SERVICE...

Debra V. 
Clasificación:
5.0

Auto transport night time lights don't work on auto transport needs repair asap. Although brake,turn signal and hazard do work. Customer Service is excellent. Auto transport is built like a tank and rides smoothly. Overall I highly recommend for moving a vehicle.

Lazaro A. 
Clasificación:
5.0

Drivers side door lock wouldn't work from outside

BRADLEY G. 
Clasificación:
5.0

The Liberty location was open for business on weekend. Unfortunately I had to drive extra 20 miles to use this location because Rock Hill location is closed on weekends.?? In today's society, weekends are are must for success??

Jody T. 
Clasificación:
5.0

EXCELLENT, EXPEDIENT SERVICE

DEBRA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

lauren M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim L. 
Clasificación:
5.0

El cliente no dejó un comentario.

douglas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louie D. 
Clasificación:
5.0

Carlos was very helpful. I liked the idea of returning the vehicle utilizing a smart device, too, once I got the hang of it.

Bill F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARRIN D. 
No se han enviado comentarios para esta ubicación.

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