Customer Reviews for Super Suds Car Wash
(Distribuidor de U-Haul del vecindario)

302 comentarios

1863 Rte 52   Liberty, NY 12754

(845) 295-0388

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 4 p. m.
  • Dom.: 10 a. m. - 4 p. m.

Servicios en esta ubicación:

Contáctanos

(845) 295-0388

1863 Rte 52
Liberty, NY 12754

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 4 p. m.
  • Dom.: 10 a. m. - 4 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Highly recommend this location. Very clean pleasant .and very helpful on answering questions. They have a lot of patience for people like me who always has questions

Trish S. 
Clasificación:
5.0

the best! keep it up

BENZION G. 
Clasificación:
2.0

More respect when approached about issues with equipment. I was told first thing "I was going to call the police on you". I had issues with there truck but also issues with job, I was held up and was explained to owner lady that was the case. I'm a busy man with fiid business dealing and fixing homes and home owners. That's money alone. I have a good moral and view on life and I am very displeased feeling like I was doing wrong and a criminal when 8 have the funds to pay. This is very wrong and should be viewed as poor operational and should be corrected to not have good loyal customers treated and felt this way. I'm very angry and now I have to deal with this as I got to go talk about 10000 checks.

CHRISTINEM K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian T. 
Clasificación:
4.0

Charged for 2 Gallons of gas when I only drove 18 miles.

Justin T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIANM T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas D. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROY H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Siobhan B. 
Clasificación:
4.0

El cliente no dejó un comentario.

LouisBretagne D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA V. 
Clasificación:
5.0

Great location will use it again

JAMESM II G. 
Clasificación:
5.0

The best place.!!!!

SADIK V. 
Clasificación:
3.0

Picking up the van was easy and worked out great. However, We did not get all the equipment we asked for (furniture dollys and pads) but were charged for it regardless. We are still trying to get this issue resolved but U-Haul has not corrected this issue yet.

Steven L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BORIS K. 
Clasificación:
1.0

Worst experience. I was sent to another location to pick up the truck after already arrived there. Then drove out 30 minutes to the next location. Then had to wait another 30 minutes once I arrived for someone. Then i was told that all the trucks there are already reserved for other people. I was so frustrated, after repeating what i went through to get a truck and being told theres no truck for me the man called someone and then suddenly i had a truck. The whole experience was very frustrating

Jose J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Katie B. 
Clasificación:
1.0

Was easier than picking up, for sure.

darin B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
2.0

Had to go into a dark garage and the people there wouldn't come out to inspect the trailer. They said they would check it later and send me an email. Very unprofessional

John D. 
Clasificación:
5.0

Best Location Ever.!!!

Sadik V. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVIDEDWARD J. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUTH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTA W. 
Clasificación:
5.0

No improvements necessary. Excellent customer service. Friendly and accommodating.

ZOLISOLOMON K. 
Clasificación:
5.0

They were very nice, quick and they adjusted what we owed the next day when we didn't go as many miles as we thought we would.

Gerald I. 
Clasificación:
5.0

Cant think of anything to improve on. Staff were very pleasant, efficient, we were hooked up with a van immediately and drop off was a breeze. ¡Gracias!

CHRISTINEELISE R. 
Clasificación:
4.0

The vehicle had a steering issue, the business manager was notified upon return of equipment.

EULASJ F. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
4.0

Nothing...it's fine

DENNISFRANCIS F. 
Clasificación:
5.0

Paul was very polite , professional and answered all questions. will rent from them again. Excellent !!

DONALDO V. 
Clasificación:
5.0

Paul was very helpful gave us the best service!

AHRON L. 
Clasificación:
5.0

Rental process acceptable.

ANAE F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Meghan H. 
Clasificación:
3.0

1. Do not schedule pickups for a time when the pickup facility is closed. The mobile 24/7 pickup FAILED to work and resulted in a lot of wasted time and delay. The overall pickup experience was very annoying and disappointing and fell far short of expectations. The person that finally dispatched me was very helpful and apologetic for the FAILURE of the mobile 24/7 offering. 2. Ensure the windscreen washer is full before renting.

JOHNMARK R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHIMON P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Avi P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benzion F. 
Clasificación:
1.0

El cliente no dejó un comentario.

MATTHEW B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCALAN J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Leonard H. 
Clasificación:
1.0

El cliente no dejó un comentario.

J C. 
Clasificación:
5.0

Very friendly , very helpful.

GLENN I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ricky F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNT JR L. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMASH Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHULEM N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacey T. 
Clasificación:
3.0

Help customers check truck and check and set mirrors No one went over the truck with me I was just given a key and a truck number

Kevin D. 
Clasificación:
5.0

Nothing very good service.

Patti B. 
Clasificación:
4.0

El cliente no dejó un comentario.

ABRAHAM G. 
Clasificación:
5.0

Very helpful. Great selection of vehicles based on needs.

Todd J. 
Clasificación:
3.0

Repair the straps. They came off and moved twice while on road

Jaison B. 
Clasificación:
5.0

Had a very good trouble free experience. Pick up and drop off was quick. Would definitely recommend to anyone interested in renting au haul truck

ANGELL L. 
Clasificación:
1.0

We originally reserved a truck at Nikos in Roscoe, NY. We picked up the truck and returned home only to find water in the back of the truck. There was a huge hole in the roof. We then returned the truck. He cancelled the order. NOW, we had to find another truck. Found one available at Super Suds in Liberty, NY. Could not find the person to help us. Called Super Suds, the man said you just have to look around, that the man to help us was there. We then found him, but the bank would not allow two large payments on the same day because of the other truck. Now we had to get the okay from the bank. We did that, the man redid our reservation, we paid and left. We completed our trip. When we went to return it in St. Cloud, FL, we were told that the drop off location was in Orlando. That is not the one we picked. We had to drive 45 minutes one way to drop off the vehicle. Very frustrated and we really had a horrible experience with Uhaul. Would never recommend them to anyone.

ROBERTE G. 
Clasificación:
3.0

El cliente no dejó un comentario.

AMANDAM D. 
Clasificación:
5.0

The gentleman working help to complete our return of the truck. Very nice!

Karen T. 
Clasificación:
4.0

Make easier to pay bill.

KIMBERLYA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABDUSSHAHEED A. 
Clasificación:
5.0

The service was excellent. The truck needed some front end work and the driver mirror kept coming out of adjustment. The truck did run well though and was overall very clean inside.

FORREST C. 
Clasificación:
5.0

Had difficulty with the on-line process so I went there in person. Very friendly and helpful.

CHARLESM G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMESWILLIAM W. 
Clasificación:
2.0

Truck was dirty and smelt of cigarettes. I had to contact u-haul because my truck was not ready for the scheduled pick up.

MICHAELJ JR L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNCHRISTOPHER H. 
Clasificación:
5.0

Great experience

Philip K. 
Clasificación:
5.0

It was terrific.

TOBIAS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia L. 
Clasificación:
5.0

they were great.

tobias M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin H. 
Clasificación:
5.0

The store agent was very helpful and made the process very easy.

Kevin C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jasmine E. 
Clasificación:
3.0

I would like to elaborate on why I said I wouldn't recommend this location to a friend. In the past I have used U-Haul one other time when I was kicked out of the place I was living with my son. I rented the truck in Roscoe, N.Y. and the location was beyond helpful/understanding. Here we are maybe 2-years later but I rented from a different location and it was the worst experience I have ever dealt with as far as customer service. First, I did the order online and requested a 10" box truck and thought everything was good with the reservation however, I had to wait till 12:00pm to get the rental as per the U-Haul app. After waiting around for a few hours to be able to pick-up the truck we left home and headed to Super Suds in Liberty, N.Y. Right from the start (once we arrived at the store) we waited at least 30-minutes for the store owner to come and take care of us because he was attempting to try and run 2-businesses. Once we were asked to come to his office to get the ball rolling we explained to him what truck we reserved on the U-Haul application. After several minutes he found our reservation and examined the order. Then he persisted to tell us that he doesn't have the 10" truck available at this time. I was completely thrown back by this because the application for U-Haul told me differently. At first he tried to tell us that he didn't have any trucks available for us. I couldn't even believe what I was hearing because we waited hours to pick the truck up because the application had noon as the earliest pick-up time. At this point I began to panic about how we were going to get all mine and my 3-year-old son's belonging. At this point I am trying to scramble in my mind what we should do next. However, while we were waiting in the car for him to come at least greet us we noticed several trucks/vans in the parking area. I then asked him how that is possible when we observed numerous vehicles in the parking lot moments before this conversation. He then had to go outside to check the parking lot to inventory what he had out there. Once he came back in he told us he didn't have a 10" box truck but he had a 15" box truck available. He said it wasn't his fault about the unavailability of the 10" truck and the it was U-Hauls' fault. My husband and I had to quick chat about what we were going to do and we decided that we had no choice but to take the 15" truck because we are losing daylight to be able to load the truck up with all of our stuff. I was unhappy about having to rent the 15" truck because we have a small child and not to mention the fact we are still in the middle of a pandemic. The bigger the truck the more it cost and especially the gas money it will cost us. Once we told him we would take the 15" truck he told us he needed to make sure no one else has a reservation for it. I was speechless at the fact the he would say something like that after turmoil and panic he just put us through from the minute we walked in the door. In my honest opinion, that takes a lot of nerve to even say something like that after how stressed I was about the entire incident. That's neither here nor there so we purchased the bigger one and he asked how many miles we were going to use and I told him I wasn't 100% sure. He then told me that all he needed was a APPROXIMATE number because he had to put something on the paperwork in order for the rental paperwork to go through. He then asked us what time we will be bringing the truck back and I looked at my husband like OMG I'm not sure because we have waisted so much time here with this inconvenience. He told me that it didn't matter what time the truck was returned and if it was after store hours to just drop the key in the U-Haul drop box with no extra charges. Once we were finally done with all the paperwork and I paid the amount that he quoted us, which was roughly $118. Just like everyone else in the world some times life doesn't go the way you planned it and emergencies come up. That is exactly what happened to my husband and I and of course at the worst moment ever. We had a family emergency and had to rush to the aid of a close family member. Honestly, that's all the information I feel comfortable telling you because otherwise it would be a HIPPA violation. We ended up returning the truck in the next day or two with gas in it. From the day we dropped it off they were trying to charge us almost $400 for that rental. The company was never given permission to charge the card I used when we originally picked the truck up. The owner tried to say we used 256-miles on that truck which in my opinion would be impossible. Before we returned the truck he had left a voicemail on my phone threatening us with call the state troopers for reason at all. I don't know maybe I'm just crazy but why would someone call the cops if they have my physical address and they could have clearly came and checked it out. This all went on in the beginning of November 2020 and they charged our account a month later. Once I pulled up my U-Haul account I noticed they put that our total was over $400!! That is the craziest thing I have ever heard in my life. We aren't the type of people that try and get over on people so that we don't have to pay for something because that is definitely not how we were raised. We work jobs that are in the law enforcement field and that type of behavior would be frowned upon. This this day We are waiting for the dispute we filed to go through that way they stop trying to change us. When the truck was dropped off he left me a voicemail with stating we owe a additional $147 due to having more than 100-miles used and we were fine with that. The part that baffles me is the fact we were also charged $7.13 for ONE GALLON of gas. That is just highway robbery if you ask me. It's like taking a advantage of someone who really needs all of their belongings moved in one shot and U-Haul is the only option for them so of course they have to pay outrageous prices cause of people like that. I could continue commenting on my experience with this store owner however, we want them to stop harassing and charging us so we can move on with our lives. I hope people take the time to read this because it will be worth it to not get taken advantage of at a trying time in your life. Thanks in advance!

ASHLEEM R. 
Clasificación:
5.0

This is my 6th time renting from this location and everything has always been smooth. The self check in and check out is seamless. The owner is also very friendly.

Paul C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul C. 
Clasificación:
5.0

Improvements are not necessary. Top quality through and through.....

Peter L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDAESTELLE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

diane P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vittoria L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELLIOTTC C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARDP S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul C. 
Clasificación:
1.0

The service, I'm 74 years old the worst rental experience I ever had. During my observation everyone else was going through the same thing

John N. 
Clasificación:
3.0

Was told that my 6' mower would fit. Rented the trailer and traveled 60 miles and found it would not fit. The opening is less than 6'. waste of money renting it.

JAMES O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne S. 
Clasificación:
5.0

Check engine light was on truck need service on the engine

LOUISF S. 
Clasificación:
5.0

Great experience Excellent Equipment Friendly management

Paul C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIAL J. 
Clasificación:
4.0

I suggest picking up your truck during business hours because a few days earlier I had a reservation to get a truck after hours at a different location and the owner of the garage didn't give us our equipment that we rented. Messes up everything. Messed up our move out and in date, our time off from work and the special rate we had received. It was such a horrible experience. Customer service can not do anything to help once the business was closed. If it wasnt for the fact that U-haul was the cheapest around I'd have used someone else. When I picked up from SuperSuds during business hours everything went great. Owner was friendly and everything was ready to go.

Oscar N. 
Clasificación:
5.0

The on the go did not work.

Anne Louise S. 
Clasificación:
3.0

You couldn't supply the vehicle I booked, you delayed my day by two hours and cost me more money as people who were paid to move me had to wait the two hours too. Your system is broken as there is or seems like no penalty for people who don't return when planned that has a knock on effect to the person who is meant to get the vehicle after.

Benjamin P. 
Clasificación:
5.0

it was fast and friendly.

Anton S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEJANDRO B. 
No se han enviado comentarios para esta ubicación.

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