El cliente no dejó un comentario.Erika S.
Customer Reviews for Super Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.rotesha A.
El cliente no dejó un comentario.Morlene W.
Agent at location was great! Online check in process was HORRIBLE.please let your customers know they cannot use safari.Whitney W.
Need to have the truck cleaned. It was dirty and smelled really bad. It need to have some maintenance done. The lady in the office was great though, really nice.Amanda B.
El cliente no dejó un comentario.LAVONDA B.
When we got the uhaul it stunk to high heaven. Smelled like a pack of dogs had been living in it mixed with terrible body odor. Had to ride with the windows down and it was 45 degrees It was awfulMICHAEL L.
El cliente no dejó un comentario.TASHIANA B.
The truck is in need of maintenance. Engine and tow haul light were on. The gentleman , at this location, was nice and professional.NIKKI J.
It was greatMARCIA G.
The location was fineâ€¦ what wasn't fine was everything that happened before we arrived at the location. We got a call less than 24 hours before our scheduled pick up that our 26ft. Truck was not available and the only truck was 20ft and it was 30 miles away. This caused a HUGE disruption in our trip, and not only that, racked up miles on the truck that we had to pay for. Lastly, we were promised that the truck would be discounted and that we would receive a $50 credit, and that wasn't applied when we arrived. We had to wait on hold for 2 hours at the uhaul location (in the middle of our move) all to get connected to someone who put us on hold and then hung up. Overall, it was the WORST experience with uhaul we have ever had.HANNAH G.
El cliente no dejó un comentario.ANGELA T.
El cliente no dejó un comentario.LARRY L.
El cliente no dejó un comentario.EDDIE L.
El cliente no dejó un comentario.Gwendolyn J.
The truck was extremely loud. The check engine light was on. It didn't want to pull hills. Got it to go on 20 mphRegina S.
El cliente no dejó un comentario.Kathy S.
El cliente no dejó un comentario.Unisa B.
El cliente no dejó un comentario.Melissa B.
El cliente no dejó un comentario.Keitha B.
My lock didn't show up on the app and it took over an hour to get someone on the phone for assistance from the actual location to help me.Vikesha E.
El cliente no dejó un comentario.Laquinten K.
El cliente no dejó un comentario.Regina S.
El cliente no dejó un comentario.Dawana R.
Red dirt was all inside the truck upon rental. I was in an emergency so I accepted it as it was. Would have LOVED for it to have been cleaned inside...Arnold S.
Extraordinario servicio al clienteCierra P.
El cliente no dejó un comentario.Jessica D.
Ms. Angie was very professional as well as polite. She took the time to go over every detail of our rental contract in a friendly yet business manner. I highly recommend this location for your moving needs. R. B.Ronald B.
It was a freaking 39 MINUTE DRIVE away from where we originally chose. It was in such a dangerous section of town that I could not pick it up myself, but had to have someone else with me. We'll never use uhaul again.Robert J.
It was easy and pleasant experience. The Uhaul worker was very polite and helpful. I would definitely recommend this Uhaul station!Kelvin S.
Great Customer service !!! I will use them for all my futur needs.Dewayne D.
El cliente no dejó un comentario.Joseph C.
I had a great experience with Uhaul . I book my Uhaul in Fairfield Alabama a week in advance on the Saturday To Pick Up my Uhaul Truck 8:30am truck was ready to go . The truck ramp make it very Easy to load . I drove my Truck from Pleasant Grove Alabama to Dallas Georgia no problems My truck had a great ride , the A.C. keep me cool , the Raido pick up my Collage game . We unloading the truck was easy using the ramp . The Uhaul dealer in Dallas Georgia very nice . It's very easy to see why UHAUL # 1 America move it your self company .wayne S.
This comment is not specific to the Fairfield, AL location, as will be made clear below. My daughter rented a 15' truck online on 6/26/18, several days prior to her move. The pickup was scheduled for Saturday morning at a location near her house in Vestavia Hills, AL (suburb of Birmingham). When I arrived at the UHaul office in Vestavia Hills on Saturday morning to pick up our truck, there was no truck available. We were told someone had failed to return a truck and there were no other trucks available at that or any other nearby location. Apparently UHaul had no margin on the availability of trucks, and the failure of one person to return a truck on time meant we had no truck. We were directed to a location in Fairfield, AL, about 15 minutes away, and we were able to rent a truck there. Of course, it required two trips in the car (to pick up and return the truck) to this more remote location, as well as extra mileage on the truck, for which we had to pay, all of which was due to no fault of our own, and contrary to our expectations and to the order we had placed days before. The failure of UHaul to have the truck we had reserved in Vestavia Hills caused us a delay in the moving experience of about 45 minutes, and resulted in an unnecessary extra mileage charge of approximately $20 (21 miles x $.99/mi.). The process inconvenienced our family, and the experience with UHaul was wholly unsatisfactory and disappointing.Douglas G.
El cliente no dejó un comentario.Larry H.
El cliente no dejó un comentario.SHARRON C.
Truck needs an alignment and mileage prices are too extreme.Lativia W.
El cliente no dejó un comentario.MINNIE B.
El cliente no dejó un comentario.Charity E.
Be sure the rental is available at appointment location. I received text of several locations. Confusing.michael C.
El cliente no dejó un comentario.TERRANCE P.
El cliente no dejó un comentario.valerie C.
El cliente no dejó un comentario.LATANYA T.
El cliente no dejó un comentario.Erick D.
My experience was superb the associate was more than helpful and on top of that friendly and polite I needed to move asap/same day I called to get a truck she had it ready for me and held it till I got there I would deffinitely go back and reccomend to anyone and the price was reasonable.Rikeysha R.
Right on timeshirley B.
El cliente no dejó un comentario.MILDRED C.
El cliente no dejó un comentario.JEFFREY W.
Needs new management... below poor!!! Was treated very bad never received service like this. My appointment for pick up was 10:00am and the store opened at 11:00am then they had someone working who was not even employed there.... the manager was on the phone walking her friend through on what to do. Very bad!!!Angel G.
El cliente no dejó un comentario.Rachel J.
El cliente no dejó un comentario.Betty B.
El cliente no dejó un comentario.Verna V N.
El cliente no dejó un comentario.angela C.
El cliente no dejó un comentario.vanessa G.
Nothing. The lady at this facility went above and beyond. The customer who rented my truck the day before did not return on time (not the worker or U Haul's fault). The worker was very apologetic and helpful. Will remember her on my next move.Sandra W.
El cliente no dejó un comentario.Arthur B.
No way to improve on perfection. I appreciate the kindness that I was shown and the patience with me. We got everything done and in a timely manner thank you for the experience.MARY M.