Customer Reviews for Super Storage LLC
(U-Haul Neighborhood Dealer)

67 reviews

315 45th St   Fairfield, AL 35064

(205) 788-3705

Office Hours

  • Mon: Closed
  • Tue-Sat: 10 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(205) 788-3705

315 45th St
Fairfield, AL 35064

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Sat: 10 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Linda O Rear 
Rating:
5.0

Customer did not leave a comment.

Christopher Ivy 
Rating:
5.0

Customer did not leave a comment.

Rahn Smith 
Rating:
5.0

U-Haul at this location was excellent but overall U-Haul's customer service is poor because of the website. The reservation I made was dir another location, your system changed my reservation to a different location that did not have an available truck and I had to go to a third location to pick up my rental. POOR SERVICE OVERALL...

Harvey Jones 
Rating:
5.0

Customer did not leave a comment.

Nikita Smith 
Rating:
5.0

Customer did not leave a comment.

Siobhan Brown 
Rating:
5.0

Open earlier in the day

CRAIG STONE 
Rating:
5.0

Customer did not leave a comment.

Shretta Wood 
Rating:
5.0

Customer did not leave a comment.

Harris Miller 
Rating:
5.0

Customer did not leave a comment.

Erika SIpp 
Rating:
4.0

Customer did not leave a comment.

rotesha ANDERSON 
Rating:
5.0

Customer did not leave a comment.

Morlene Wagner 
Rating:
3.0

Agent at location was great! Online check in process was HORRIBLE.please let your customers know they cannot use safari.

Whitney Wells 
Rating:
3.0

Need to have the truck cleaned. It was dirty and smelled really bad. It need to have some maintenance done. The lady in the office was great though, really nice.

Amanda Byron 
Rating:
4.0

Customer did not leave a comment.

LAVONDA BROWN 
Rating:
3.0

When we got the uhaul it stunk to high heaven. Smelled like a pack of dogs had been living in it mixed with terrible body odor. Had to ride with the windows down and it was 45 degrees It was awful

MICHAEL LATTA 
Rating:
5.0

Customer did not leave a comment.

TASHIANA BENTLEY 
Rating:
5.0

The truck is in need of maintenance. Engine and tow haul light were on. The gentleman , at this location, was nice and professional.

NIKKI JOHNSON 
Rating:
5.0

It was great

MARCIA GRAY 
Rating:
3.0

The location was fine… what wasn’t fine was everything that happened before we arrived at the location. We got a call less than 24 hours before our scheduled pick up that our 26ft. Truck was not available and the only truck was 20ft and it was 30 miles away. This caused a HUGE disruption in our trip, and not only that, racked up miles on the truck that we had to pay for. Lastly, we were promised that the truck would be discounted and that we would receive a $50 credit, and that wasn’t applied when we arrived. We had to wait on hold for 2 hours at the uhaul location (in the middle of our move) all to get connected to someone who put us on hold and then hung up. Overall, it was the WORST experience with uhaul we have ever had.

HANNAH GERMANN 
Rating:
5.0

Customer did not leave a comment.

ANGELA TAYLOR 
Rating:
5.0

Customer did not leave a comment.

LARRY LENHARDT 
Rating:
4.0

Customer did not leave a comment.

EDDIE LEONARD 
Rating:
2.0

Customer did not leave a comment.

Gwendolyn Jones 
Rating:
4.0

The truck was extremely loud. The check engine light was on. It didn't want to pull hills. Got it to go on 20 mph

Regina Snow 
Rating:
5.0

Customer did not leave a comment.

Kathy Sanders 
Rating:
5.0

Customer did not leave a comment.

Unisa Bishop 
Rating:
5.0

Customer did not leave a comment.

Melissa Bullock 
Rating:
4.0

Customer did not leave a comment.

Keitha Burpo 
Rating:
1.0

My lock didn't show up on the app and it took over an hour to get someone on the phone for assistance from the actual location to help me.

Vikesha Exford 
Rating:
5.0

Customer did not leave a comment.

Laquinten knight 
Rating:
5.0

Customer did not leave a comment.

Regina Snow 
Rating:
5.0

Customer did not leave a comment.

Dawana Robinson 
Rating:
5.0

Red dirt was all inside the truck upon rental. I was in an emergency so I accepted it as it was. Would have LOVED for it to have been cleaned inside...

Arnold Scroggins 
Rating:
5.0

Great customer service

Cierra Peebles 
Rating:
5.0

Customer did not leave a comment.

Jessica Denson 
Rating:
5.0

N/A

Betina Snow 
Rating:
5.0

Ms. Angie was very professional as well as polite. She took the time to go over every detail of our rental contract in a friendly yet business manner. I highly recommend this location for your moving needs. R. B.

Ronald Burt 
Rating:
1.0

It was a freaking 39 MINUTE DRIVE away from where we originally chose. It was in such a dangerous section of town that I could not pick it up myself, but had to have someone else with me. We’ll never use uhaul again.

Robert Johnstone 
Rating:
5.0

It was easy and pleasant experience. The Uhaul worker was very polite and helpful. I would definitely recommend this Uhaul station!

Kelvin Shelley 
Rating:
5.0

Great Customer service !!! I will use them for all my futur needs.

Dewayne Dawson 
Rating:
5.0

Customer did not leave a comment.

Joseph Cervolo 
Rating:
5.0

I had a great experience with Uhaul . I book my Uhaul in Fairfield Alabama a week in advance on the Saturday To Pick Up my Uhaul Truck 8:30am truck was ready to go . The truck ramp make it very Easy to load . I drove my Truck from Pleasant Grove Alabama to Dallas Georgia no problems My truck had a great ride , the A.C. keep me cool , the Raido pick up my Collage game . We unloading the truck was easy using the ramp . The Uhaul dealer in Dallas Georgia very nice . It’s very easy to see why UHAUL # 1 America move it your self company .

wayne shore 
Rating:
3.0

This comment is not specific to the Fairfield, AL location, as will be made clear below. My daughter rented a 15’ truck online on 6/26/18, several days prior to her move. The pickup was scheduled for Saturday morning at a location near her house in Vestavia Hills, AL (suburb of Birmingham). When I arrived at the UHaul office in Vestavia Hills on Saturday morning to pick up our truck, there was no truck available. We were told someone had failed to return a truck and there were no other trucks available at that or any other nearby location. Apparently UHaul had no margin on the availability of trucks, and the failure of one person to return a truck on time meant we had no truck. We were directed to a location in Fairfield, AL, about 15 minutes away, and we were able to rent a truck there. Of course, it required two trips in the car (to pick up and return the truck) to this more remote location, as well as extra mileage on the truck, for which we had to pay, all of which was due to no fault of our own, and contrary to our expectations and to the order we had placed days before. The failure of UHaul to have the truck we had reserved in Vestavia Hills caused us a delay in the moving experience of about 45 minutes, and resulted in an unnecessary extra mileage charge of approximately $20 (21 miles x $.99/mi.). The process inconvenienced our family, and the experience with UHaul was wholly unsatisfactory and disappointing.

Douglas Gunn 
Rating:
5.0

Customer did not leave a comment.

Larry Hines 
Rating:
5.0

Customer did not leave a comment.

SHARRON COLLINS 
Rating:
5.0

Truck needs an alignment and mileage prices are too extreme.

Lativia Webster 
Rating:
5.0

Customer did not leave a comment.

MINNIE Boone 
Rating:
5.0

Customer did not leave a comment.

Charity Edwards 
Rating:
3.0

Be sure the rental is available at appointment location. I received text of several locations. Confusing.

michael cooper 
Rating:
5.0

Customer did not leave a comment.

TERRANCE PACKER 
Rating:
5.0

Customer did not leave a comment.

valerie campbell 
Rating:
1.0

Customer did not leave a comment.

LATANYA TANNIEHILL 
Rating:
5.0

Customer did not leave a comment.

Erick Daniel 
Rating:
5.0

My experience was superb the associate was more than helpful and on top of that friendly and polite I needed to move asap/same day I called to get a truck she had it ready for me and held it till I got there I would deffinitely go back and reccomend to anyone and the price was reasonable.

Rikeysha Ratcliff 
Rating:
5.0

Right on time

shirley brooks 
Rating:
5.0

Customer did not leave a comment.

MILDRED CASHAW 
Rating:
5.0

Customer did not leave a comment.

JEFFREY WHITELY 
Rating:
1.0

Needs new management... below poor!!! Was treated very bad never received service like this. My appointment for pick up was 10:00am and the store opened at 11:00am then they had someone working who was not even employed there.... the manager was on the phone walking her friend through on what to do. Very bad!!!

Angel Gaines 
Rating:
3.0

Customer did not leave a comment.

Rachel Julian 
Rating:
4.0

Customer did not leave a comment.

Betty Bell 
Rating:
5.0

Customer did not leave a comment.

Verna V Nickelberry 
Rating:
3.0

Customer did not leave a comment.

angela chapman 
Rating:
3.0

Customer did not leave a comment.

vanessa gibson 
Rating:
5.0

Nothing. The lady at this facility went above and beyond. The customer who rented my truck the day before did not return on time (not the worker or U Haul's fault). The worker was very apologetic and helpful. Will remember her on my next move.

Sandra Wade 
Rating:
5.0

Customer did not leave a comment.

Arthur Bracy 
Rating:
5.0

No way to improve on perfection. I appreciate the kindness that I was shown and the patience with me. We got everything done and in a timely manner thank you for the experience.

MARY MARSH 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top