Customer Reviews for Super Stop
(U-Haul Neighborhood Dealer)

162 reviews

1630 N Yarbrough Dr   El Paso, TX 79925

(915) 493-8847

Location Hours

  • Mon-Sun: 8 am - 6 pm

Services at this Location:

Contact Us

(915) 493-8847

1630 N Yarbrough Dr
El Paso, TX 79925

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

ALEXANDER A. 
Rating:
3.0

Customer did not leave a comment.

ALEXANDER A. 
Rating:
5.0

Thanks to this location,is open on Saturday not all U-Haul location s are open on weekends.

JUAN A. 
Rating:
5.0

Everything was great! I got there to pick up the truck and return it and both people were very nice and helpful. Keep up the great work!!!

Jennifer W. 
Rating:
5.0

Great service and a truck that first needs.

John L. 
Rating:
5.0

The friendly and professional agents helped me check in and out quickly.

PEDRO ALEJANDRO A. 
Rating:
3.0

Customer did not leave a comment.

Sandra W. 
Rating:
4.0

Customer did not leave a comment.

RAUL Z. 
Rating:
1.0

When I went to pick up my rental that was reserved,my truck was not present at location. I was then sent to another location 30 minutes away. This could have easily been prevented by a simple phone call to me letting me know I needed to go to other location. I had movers scheduled to meet me, and ended up having to pay them for an hour of their time that I was running around trying to find my reserved uhaul. I will definitely NEVER be using uhaul again!

Nicole H. 
Rating:
4.0

Customer did not leave a comment.

Joseph R. 
Rating:
2.0

I asked for the pick up location closest to the El Paso airport. This was a mini-mart in a residential area. Getting onto the road was difficult. There was a U-Haul store on the main road from the airport with full service and easy access. The windshield wipers needed replacing and were split (close to coming off) The personnel at the pick up were kind and as efficient as they could be where they seldom dealt with this activity.

Susan M. 
Rating:
4.0

Customer did not leave a comment.

irma R. 
Rating:
3.0

I felt rushed. I was not told I would be paying for gas. They only told me Id pay for the rental and $.99 a mile. I also was rushed to leave. They did not do a fi al walk with me. And when J called to pick up my drill and drill bits and drill charger that was in side of passanger door , they did not do a final walk before handing it to the next person. The man was rude.

Derick S. 
Rating:
5.0

Customer did not leave a comment.

Juan Carlos C. 
Rating:
2.0

They charge adicional gas, with no reasson The store is not a u- haull real store, no choices on the Truck, no employes, I do not like at all,thats To bad, the truck was very damage

Ricardo C. 
Rating:
4.0

Customer did not leave a comment.

MARIO M. 
Rating:
2.0

first the attitude of the cashier and check well that their trucks really have a full tank. I used one of her trucks for only 10 miles and I put 25 dollars of gas on her when I returned it and the cashier was very rude when she told her what happened.

EDGAR O. 
Rating:
5.0

Customer did not leave a comment.

Gerard M. 
Rating:
4.0

I was told that I would getting a text stating the final mount that I will be charged. I never received a text stating this information. Still waiting to see the cost of the rental.

PETER C. 
Rating:
1.0

Passenger door did not close all the way. Air vent broken. Never received my bill, they just charged me without letting me know what the charges were. Not happy

Alfonso N. 
Rating:
1.0

Customer did not leave a comment.

nitashanta H. 
Rating:
5.0

Customer did not leave a comment.

Hector J. 
Rating:
1.0

Cashier very unprepared . My order was moved from the vista del sol location to Yarbrough . Times were not correct and I requested an appliance dolly which was not marked when they transferred the event . The cashier seems like she didn't know what she was doing . Took almost 30 minutes to check me out with vehicle .

LUIS JR G. 
Rating:
3.0

Customer did not leave a comment.

Marcus L. 
Rating:
3.0

Customer did not leave a comment.

Shelsy P. 
Rating:
5.0

The rear door jammed and was stuck for hours and lock, had to put lubricant myself and the ignition would stick

HUMBERTO ARAGON M. 
Rating:
5.0

Great service👍

MIGUEL ANGEL J. 
Rating:
5.0

Very friendly person that helped me that day with my rental. Exceptional service she provided. I forgot her name but she did a phenomenal job.

Juan M. 
Rating:
5.0

Helpful and friendly service.

HECTOR JAVIER C. 
Rating:
1.0

Customer did not leave a comment.

Tia R. 
Rating:
5.0

Customer did not leave a comment.

Hope F. 
Rating:
5.0

Customer did not leave a comment.

RODERICK S. 
Rating:
5.0

Customer did not leave a comment.

Ricardo J. 
Rating:
5.0

Customer did not leave a comment.

Ruth S. 
Rating:
3.0

UHAUL, I dropped the vehicle around 10:10 am yesterday 4 June 2020 and I called customer service twice before I got my receipt around 02:30 pm.

KELVIN B. 
Rating:
1.0

Customer did not leave a comment.

Isaiah W. 
Rating:
3.0

The gas station attendant who gave me the Uhaul didn't seem very knowledgable about the pricing or any questions I had really regarding the mileage and the charging process. Other than that, the actual equipment was perfect

Les S. 
Rating:
4.0

Customer did not leave a comment.

Jose C. 
Rating:
5.0

Customer did not leave a comment.

Heather H. 
Rating:
5.0

The staff was great and got me the truck I needed right there on the spot. Other locations didn't have the truck we need and over priced. This location was quick easy and affordable! Thank you

Michael A. 
Rating:
5.0

Advise them about your late fees, penatolities and anything else . Ave driver doesn't know anything about I haul . Re-train some of your staff. Mm

Jorge C. 
Rating:
5.0

Staff was very helpful and very nice no problem at all made me feel very comfortable with the whole process

Mike E. 
Rating:
1.0

The lady that help us couldn't give us prices until the end, she gave us wrong information and didn't give us the option of one way to drop it off at other location. She was rude when we returned It even I explained that she didn't explain anything and made us paid for extra miles while it was her fault that she didn't explain right.

Zenia O. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

Jay H. 
Rating:
5.0

Repair / adjust passenger door, doesn't close properly, for safety of passengers. Overall, lady U-haul rep n lady at Shell gas station were very helpful n Professional with my request.

jose S. 
Rating:
4.0

Customer did not leave a comment.

Virginia G. 
Rating:
4.0

Customer did not leave a comment.

Hisa R. 
Rating:
5.0

Fast and friendly

Pablo D. 
Rating:
5.0

Customer did not leave a comment.

marie M. 
Rating:
2.0

Clark did not know how to complete reservation and pick up took over 30 mins. Additionally clerk did not know which truck was Available and applicable to pick up. Truck was also dirty and odorous as if it had not been cleaned since last use.

Lani S. 
Rating:
4.0

Customer did not leave a comment.

Gabriela M. 
Rating:
5.0

Professional and courteous

Alfonso C. 
Rating:
5.0

Great service and location.. A++ service!

Leonardo U. 
Rating:
4.0

Customer did not leave a comment.

Santiago R. 
Rating:
5.0

Customer did not leave a comment.

Maria G. 
Rating:
5.0

Had great experience.

Joseph H. 
Rating:
1.0

I got charged double. The u haul was not swept, a pipe was found in the front seat, the truck was given to us at a quarter tank. Overall we will not ever rent out a u haul at this location again.

Alexia H. 
Rating:
5.0

Customer did not leave a comment.

Fernando R. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Easy and pain free turn in.

Christopher S. 
Rating:
1.0

Customer did not leave a comment.

Alma L. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA V. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Ramp needs adjustment

Billy R. 
Rating:
1.0

Proper training and a complete attitude adjustment. Reps on the phone were great. Who we dealt with in person--not so much.

Michelle E. 
Rating:
3.0

Customer did not leave a comment.

Bruce F. 
Rating:
2.0

I did not get all boxes I purchased on line, there was no furniture dollies, and the truck AC was not working. long time to chack in waiting on regular gas station costumers.

Francisco V. 
Rating:
5.0

The lady at the drop-off location was very helpful.

RODOLFO L. 
Rating:
5.0

Cost of mileage is expensive for a local move. Rep at store was great.

Josue F. 
Rating:
3.0

Customer did not leave a comment.

robert V. 
Rating:
5.0

Customer did not leave a comment.

Julia R. 
Rating:
1.0

Please give the right equipment and have a some knowledge of what equipment is for each unit!!!

Jessie M. 
Rating:
5.0

Customer did not leave a comment.

danny B. 
Rating:
2.0

If you can find your U-haul rental at a different location, do it.

JUAN E. 
Rating:
2.0

Truck paperwork was incorrect. It had less gas and mor miles stated in the checkout paperwork.

Lorrie R. 
Rating:
5.0

Customer did not leave a comment.

Jose G. 
Rating:
5.0

Helped in every way

David B. 
Rating:
5.0

Every was okay

Miguel V. 
Rating:
1.0

Rude, charmed me incorrectly, unprofessional, dirty, horrible!

andrea G. 
Rating:
5.0

Excellent customer service

Ricardo Q L. 
Rating:
5.0

Nikkie was very sympathetic to me during my initial reservation. Thank you. It seemed that everytime she began my reservation, customers walked in. She was Great in handling us all. Max was also very professional when I arrived to pick up. I'm glad I was able to thank Nikkie in person at drop off and happy to have selected your location.

Sandra L. 
Rating:
5.0

Customer did not leave a comment.

Laura R. 
Rating:
5.0

Customer did not leave a comment.

Gordon C. 
Rating:
1.0

Worst customer service experience ever

george C. 
Rating:
5.0

The unloading metal panel to the ground did not open.

hyun C. 
Rating:
5.0

N/A

Rating:
4.0

Customer did not leave a comment.

Miguel C. 
Rating:
5.0

Customer did not leave a comment.

david M. 
Rating:
2.0

Dropped off auto transport. Person at counter came and took picture of serial number and said that was all I needed. I asked for some proof that I did drop it there. He said I would get an e-mail, he could not give me anything in writing or even give me his name. Well I waited well over 1/2 hour and no e-mail. So I did the drop off my self (like store was closed) thru the internet, it never told me that it was done already so I continued. Got an e-mailed receipt for drop off in less that 5 minutes. Not the best place I have ever dropped stuff off at. Won't go there again!!

Juan G. 
Rating:
5.0

Customer did not leave a comment.

Hector M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
4.0

comment is about manager at store on Montana where original reservation was done, he was less than helpful I asked to help me find a trailer closer to my side of town "east side" he said he couldn't cuz my trailer was at Dyer store. he said I would have to call around cuz he's trailer at the store was reserved for Saturday so I couldn't have it. so we left with no trailer and no help from this guy. found this store on Yarbrough made a call to traffic and xfer my info to that store got my trailer very disappointed with service at Montana this guy couldn't wait to get us off the store loosing money I was there to pay for a one way rental and he would not help us what is he doing there?.

torres J. 
Rating:
5.0

Nothing really. The young lady knew what she was doing. Great service.

Patricio S. 
Rating:
5.0

Customer did not leave a comment.

Brandon M. 
Rating:
2.0

Customer did not leave a comment.

Laura V. 
Rating:
1.0

The pick up location was great! In the other end the drop off location was not as great! They just took the keys from me and said "ok you're good". I ask for a receipt or proof of drop off and they told me "no you're ok, will notify you by email". So we supposed to just take their word for it??. I mean I was expecting more than jus "you're good".

Juan E. 
Rating:
5.0

Customer did not leave a comment.

Monica B. 
Rating:
5.0

Customer did not leave a comment.

Maria P. 
Rating:
3.0

Customer did not leave a comment.

gene W. 
No reviews have been submitted for this location.

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