El cliente no dejó un comentario.Diana R.
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I would have liked a phone call the day before like I was suppose to have received and it could have saved myself and friends time on when we were suppose to load. I had to guess on location and pickup time.BEN A.
El cliente no dejó un comentario.jason B.
El cliente no dejó un comentario.Anna B.
El cliente no dejó un comentario.Kevin W.
I locked the keys in the truck while it was running so providing an extra key would be a great idea!Garland Y.
there is something wrong with U-Haul's website because it would not pull this location up as a choice. I knew it was there and it was the most convenient location for me to pick up and drop back off. I had to call him directly instead of using your website. Gentlemen running it was very professional, helpful, etc and you should send more customers his direction... fix it where he is an option when entering "Texarkana"... never came up even after scrolling through 4 pages and other towns even starting showing so I knew something was wrong.Trace W.
El cliente no dejó un comentario.Kelly F.
It was horrible getting a truck. Like truly awful!!! And returning it was the sameAdam L.
El cliente no dejó un comentario.don S.
Although I would go back to this location, just need to mention one item of discontent. I had ordered 40 blankets for this move. He only had 18 (3 sets of 6). Just because he didn't have them at my pickup location is not my problem. I ordered 40 blankets well in advance so UHAUL has no excuse for not having them. They did make it right when I returned the truck. But the pick up location had no business charging me for the 40 blankets. Out of the 18 blankets I rented I lost one and paid for it (which is fair).Brooks W.
El cliente no dejó un comentario.Chead B.
I reserved a 10' truck with dolly for mobile pick up at a preferred location 2 weeks in advance but at the day of pick up my reservation it was in a different location, was not applicable for mobile pick up, i was given a 15â€ instead and does not have the dolly i requested even though i was still charged for it. I did not receive any emails or call regarding this changes. With their phone agent's help, (Marvin) they were able to change my reservation for mobile pick up but this process took an additional 1 hour. It's the first time i encountered this inconvenience and hoping for better communication next time to avoid delays.Andro C.
Give more helpful information of the rental contracts and options for the customersStennett N.
El cliente no dejó un comentario.Porsha T.
We rented a dolly and before we got a mile down the road the whole light fixture fall off. I called U-haul after hours number and was told to buy a temporary light but the lady couldn't tell me if I would get my money back. The gentleman who rented us the dolly was very professional and the dolly was clean.Cynthia S.
El cliente no dejó un comentario.Trisha P.
I did the after hours drop off so no opinionsCHRIS B.
Great service!Barry S.
El cliente no dejó un comentario.LENWOOD S.
El cliente no dejó un comentario.Mike B.
El cliente no dejó un comentario.Eric N.
El cliente no dejó un comentario.chuck G.
There were no personnel at this location when the trailer was dropped off. It was not at night, the trailer was dropped off around noon on 8/10. We called the rental pickup location to ask what should be done - we were told just to leave it.James L.
Brandon was a lot of help making sure I got exactly what I needed, He was very respectful and will use him again in the future!!Donny L.
El cliente no dejó un comentario.JOSEPH B.
El cliente no dejó un comentario.Tara C.
El cliente no dejó un comentario.Gloria T.
The dust cover on my truck was dragging when I returned the trailer. The young man pulled off what he could but was unable to get it all out from under my truck. Today, the temp was 108 and the heat index at 116. A true gentleman.Joan K A.
The appliance dolly was not available on the date/time specified in the contract. I need my money back.Edgardo H.
Your manager likes to bug people and don't want to give the people what they ask for. But wants to push on them what he wants them to doJosephine M.
El cliente no dejó un comentario.Lauren T.
Great guy!!! Thank you!!!!James B.
El cliente no dejó un comentario.Harry R.
I rented a trailer to tow a car 70 miles. The amount doubled when I changed location and the trailer had light bulbs hanging off of it in the rear when I picked it up. The jack only worked to load the car. It would be longer work to unload the car. When I dropped it off the guy had to beat it with a hammer and finally just had to get help to pick it up off my hitch. The experience was beyond ghetto. $140 wastedchristopher M.
Great service, easy transaction. Highly recommended!DONNA B.
El cliente no dejó un comentario.Gina B.
When we picked the Uhaul up, the dash read Low tire pressure. I would have thought these vehicles would be checked out before renting them. I booked my Uhaul online and the place I picked to pick it up and the place I picked to leave it at were BOTH changed without me knowing about it. Next time I WON'T use the web to book a Uhaul.Clyde H.
El cliente no dejó un comentario.Iraa T.
Not a thing!!! Everyone who has been evolved from beginning to end has been more than wonderful to get through this process!!! Only one thing, my name is spelled Linda Bauldwin, but is often spelled incorrectly because the spelling of my name is so unusual. I will spread the word and always use you guys because of the wonderful way that you took care of me. You guys are the best, hands down.LINDA B.
I reserved a 17 foot truck a week in advance and it was sitting on the the lot when i got there; however I was told that I'd be getting the 15 foot truck b/c one of their "frequent customers" wanted the 17. I left a few things behind in Texarkana; some that i had to give away; some other things I will have to spend money going back to pick up. This experience w/the truck was very bad. The folks on Jefferson that provided the Car Dolly were much more professional.BRYCE C.
El cliente no dejó un comentario.doris G.
El cliente no dejó un comentario.TIESHA W.
We rented an eight by ten covered Traylor to go one way and after we got it loaded we noticed one of the four tires was flat. That caused us to have to delay our move until the next morning. The service man did come out the next day quickly and was extremely courteous but he said that this particular location had done this several times before. We had good experiences with U Haul but I would not return to that particular location. It made our 330 trip very hard for not getting on the road the day before.NORMAN M.
Don't lie to the customer about fees and other policies.AUSTIN B.
El cliente no dejó un comentario.MICHAEL L.
El cliente no dejó un comentario.Guy P.
Brandon the sales associate was extremely helpful. He explained the rental agreement, helped with the attachment of the trailer, and verified if there was any existing damage prior to rental.CHARLES W.
First time to pull a trailer since having my hitch installed and the owner reassured me of my ability to do this..and he was right! His service was impeccable!Abbie H.
No one was hMack D.
El cliente no dejó un comentario.James O.
For the Texarkana location, it would be cool if there was a uhaul sign or more uhaul info outside to really identify the location. I passed by it and didn't nOtis the locationJermaine L.
This rental was so easy, I called for my daughter even through I was in another state, it went very smooth . Thank you all very much.Lori H.
Someone from U-Haul was suppose to call me before 6 pm the day before pick up. No one called and I had to call the 800 number on my contract to see where the truck was located.The truck could have been cleaner. The tires were dirty. The inside smelled like cigarette smoke, which was not good for me since I do not smoke. The outside had not been washed. Allot of bugs on the windshield from night driving. The cargo light did not work. However, the truck drove really well.IWONA R.
El cliente no dejó un comentario.CHARLES B.
I had rented/asked for an appliance dolly, but there were no dollies at this location so I had to go to another UHaul location for a dolly, but still did not get the one I needed.ROBIN B.
El cliente no dejó un comentario.MARK B.
El cliente no dejó un comentario.BILL B.
El cliente no dejó un comentario.CALVIN L.
El cliente no dejó un comentario.CECIL H.
Service was great. Other than XM/Sirius for long trips, no need for improvement.Larry E.
El cliente no dejó un comentario.BRIAN T.
Charge too much money for three days $306 that's not even fair.BRUTUS W.
El cliente no dejó un comentario.NOLDA M.
Make sure the equipment rented is at the proper location.TONYA W.
I originally made a reservation for a 14' truck with the storage business on Jefferson Blvd in Texarkana, AR. When I arrived to pick up my truck I was told that a manager, knowing I had reserved the truck, took it, although it was the only 14' truck on the lot and told the sales clerk to rent me a 20' truck at the price of a 14'. The 20' was too big for me to safely drive - which is why I did not reserve it. I then asked the clerk to call the Super Splash location - which is around the corner- to see if they had a 14' truck. They had a 17' truck, which I agreed for rent. I arrived at Super Splash within 2 minutes and was told the manager we had spoken with had gone to run an errand- even though he knew I was on my way- and there was no one else at that location who knew how to do truck rentals - so I was supposed to wait for the manager to return. I was very upset. It took me one hour to finally get a truck when I already had a reservation. IF I EVER use Uhaul again, I will use a location on the Texas side of Texarkana. Maybe they value their customers more over there.DONNA B.
El cliente no dejó un comentario.BERNARD H.
El cliente no dejó un comentario.SANDRA S.
The entire experience renting from the origination location was a disaster. The tow daily failed to have brake lights, yet the salesman insisted that we could travel on the road without them. 5 miles on the freeway we were pulled over and cited. Entering into a new state, we were pulled over again to discover that the equipment serial number and the paperwork conflicted with each other and was deemed stolen property. We had to turn on the parking lights on the vehicle being towed and the battery died on the car during transport. This forced us to buy a new battery just to offload the vehicle from the trailer. Horrible experience. Will never rent from this location again.Corey B.
El cliente no dejó un comentario.FRANCES C.
I believe the mileage of the truck left was recorded wrong at the pick up location. I did not check it before leaving and was over by 16 miles the total trip. I picked up the truck 1 mile from loading and drove 18 miles after reaching Texarkana Arkansas. I suggest anyone renting to check the mileage of the truck before leaving. The cost for the overage was very little but it could be a lot if not recorded properly.Jeffrey T.
El cliente no dejó un comentario.BRADY L.
I do not how you could improve they were friendly and imformitive even thought they were very busyWILLIAM B.
El cliente no dejó un comentario.JAMES T.
El cliente no dejó un comentario.Heath S.
My son returned the truck to this location so I did not have any experience with them. He did not make me aware of any problems, so I would have to say that everything was OKELLEN T.
El cliente no dejó un comentario.MALLORY N.
El cliente no dejó un comentario.Jessi A.
will surely use them again when needed!LISA S.
El cliente no dejó un comentario.FRED H.
El cliente no dejó un comentario.Terry T.
tell the owner to stop conning people out of there money, that is owed to them on a refund!!!!!!!!!!!rodney H.
Better signage. Local person who greeted me and did the paper work was very helpful.BARRON G.
El cliente no dejó un comentario.JOSH Y.
El cliente no dejó un comentario.Kelly L.
Every thing went very well. I have no complaints.Bernard H.
El cliente no dejó un comentario.mary S.
no attendant was on the location.closed on sunday.. made a call to a help #. was told to drop it there anyway .. and did...DONNA A.
Printer was not working so could not get receipt, had to get one through customer service email. Staff was helpful, courteous and drop off went smooth except for the printer not working :). Did not appear to be a lot of room to park trailers or trucks here, but I guess you folks have worked that all out already. Overall, I'm a happy customer, beginning to end. ¡Gracias!JEFF H.
El cliente no dejó un comentario.ALLEN M.
El cliente no dejó un comentario.COBY M.
To improve customer relations,Cancel this location as a uhaul subcontarctor move to some other bussiness. I requested assistance in hooking up a AT at pick up, Owner/Manger refused. Harassed me verbally in front of wife and family, made false accusations against me, threaten me with calling police and threats of having me arrested on false aligations. All I requsted was help with hooking up the AT and was treated in a very inhumane matter in which myself and family memebers indured Mental Anguish as a result of the treament by mangement.WATTERS G.
The truck was old. It had 168,000 mlies on it. THe side was broken. The radio didn;t work. It was just a really old truck. I was supposed to get a mileage credit for using an alternate pick up location, but the vendor did not know how to do it.JASON L.
El cliente no dejó un comentario.STEPHANIE D.
I marked no on the question about how clean it was and how well maintained because there was a big dent on one of the fenders. It was very clean. The people at this location were very nice and helpful. We did not have a good experience with Jefferson Mini Storage. These guys made it better and were very nice.Melissa B.
Too small and hiddenBRIAN S.
The owner/manager of this location was extremely rude.EDNA K.
El cliente no dejó un comentario.TINA G.
El cliente no dejó un comentario.SAMUEL F.