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Jennifer W
Customer Reviews for Super Auto Discounts Services LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service. Honest business.
Dean MI still have yet to get my refund !
SHATORRI TCharged for gas even though i filled it a few miles away. Also driver door damaged. Could barely close. Unsafe.
Jeff KI ordered a n appliance dolly and did not get one.
Roy WThe rental had a little stank odor in the front. I would just recommend a air freshener to hang on all review mirrors of the rentals.
RAMEISHA MSince it was just a drop off point and not an actual U Haul site, I guess it was okay. I was just a little uneasy because they did nothing as far as checking me in and verifying that everything was in acceptable condition.
Carl GThe experience was a pleasure. Couldn’t think of a way to improve the experience. It was great!
Mark ONothing. Everything was terrific, THANK YOU!
FRED FThey were not helpful about the mileage. I was supposed to get a $40 refund for the fuel as I did return the truck with the correct amount of gas. No one will return my call and I never got my $40 refund.
andrea cThe after hours pickup was a NO GO. The location said that it NEVER works…but the web site allowed me to do it. I had movers scheduled and could not pick up the truck before they arrived - and if you can imagine - moving is never fun but when you are paying people to do nothing, it is a real bummer. This was a very poor experience and I will look at places other the uhaul when I need a truck again. The location was good, the truck was great, but the pickup spoiled it all for us.
Mark ATruck was dirty and ran very rough
Ben WMy original reservation was done for a 15 ft truck at another location in 1406 Grove Rd in Greenville, Sc. They told me had no available trucks despite making my reservation months ago. It was unacceptable. Fortunately they transferred my reservation to this new location and at least got me a 20 ft truck. The staff at the new location was very friendly. Overall I’m pleased with this location but dissatisfied about what would’ve happened in case there weren’t any trucks available cause I had movers scheduled.
Cynthia DI normally ignore surveys, but I was admittedly very impressed with Hector and his operation. At 69 years old, I've used U-Haul many times. This was by far the most organized experience...the value was excellent. Thank you Hector!
Harry VVery nice and friendly staff
Michael KVery professional! First class
Rodger GThe amount I was charged was beyond reasonable it is very very unlikely me or any of my family my brother has used the services in the past and we would not recommend now will we in the future I'm sorry but it seems an excessive amount . Hope you guys are open to communication on a partial refund or something.
Jessie GReally easy! This location is also a car dealership. Very polite. Would recommend.
RYAN MThis isn’t against the location but uHaul itself. When I got my rental I didn’t think about the mileage given but there was no way I could have gotten the truck from Raleigh to my house and dropped off without exceeding the limit. Paying $80 on top of what I was already charged was ridiculous, nobody drives a perfect route.
Daniel ZGreat customer service.
Linda HThe employees don’t speak much English and are very rude. The rental had problems, the check engine was on the entire time and the employees just reset the meter. It was not a good experience and I think I was over charged.
Khalisha WThe Best Location 👌🏿
Eric WEquipment worked fine. Interior was dirty but that didn't stop me from using as needed and I appreciated the quick rental and great service.
Kris BI had a 15 foot truck rented for over a week and had a printed confirmation sheet with location . I called several times prior to pick up verifying time I could get it. The gentlemen that ran center was trying to be helpful however, UHAUL screwed up the location in its internal system. He pickup place did not have my contract and because I was trying to make it easy for UHAuL as suugested in paperwor, I prepaid. If i had not prepaid, he said he could have transferred the reservation to him...although my contract stated his dealership but UHAUL did not have it correctly. It took 45 minutes to finally get corp to transfer the contract to him . I also had hired movers though UHAUL which of curse I wasnt ready due to delay. Then before I left with UHAUL or even got in the vehicle I told him I did not want the insurance because I was covered by my company and he said he oculdnt take it off.......HORRIBLE experience and then the UHAUL was only half filled up so I had to stop and fill up before I ever got on the road
Mike MGreat Location and Service
Luis LWhile the experience overall was good, U-Haul switched my pickup point the day before I was scheduled to pick up the truck. This pickup point was further away from my loading address, but there was no increase in my mileage allocation and I nearly exceeded the allowed miles as a result.
Brian AI nice non-english speaking individual came up and unhooked me, and I asked if there was any paperwork, and he just indicated he didn't speak English. I didn't see anyone else, and figured someone would catch up with the drop-off. I alerted the original site a bout the drop-off.
George ATrailer I rented had no jack, I lifted it to connect to vehicle and ended up going to chiropractor for discs out of place. Both tires on right side were flat.. 8 and 11 psi... Over all a poor experience...
Aleksey SArrived 25 minutes before closing time. No one in the office. I called the 800 number and was allowed to drop off without office personnel
rodney mFriendly staff. No problems dropping off the truck.
Mead HThey seemed a little confused about what equipment they had and did not have I fortunately had a reservation
CHRISTOPHER HThe truck was extremely dirty, not cleaned at all. Dip on the side of the door and the seats were so sticky.
Larissa DVery professional we will give them all our tantalizing business!
Brenda MDropped off after hours. Not the nicest neighborhood!
Ken NLuis was very helpful with our last minute 15 ft truck rental. Great service and convenient!
Patton OThe truck was very dirty and stunk when I picked it up.
William WAbsolutely wonderful customer service! Kind hearted & very friendly staff. Highly recommend.
Kelly HThey were out of bubble wrap, had to go to Lowe's for some. They were very nice and professional
Joel Hvehicle interior was dirty inside cab and back, pointed out to agent and they didn't offer to clean it out, but took pictures. one wheel on handtruck was worn down
Marion WYou never called on the 11th as your first (of many) texts said as did your email. Then my pick-up location was changed from the preference one and I was not alerted. I tried SIX times to set up an account on your website and, with witnesses, it would never allow me to access even after multiple password resets. I will probably never use you again and go back to Budget.
Daniel JThey did not register that I had returned the trailer and I was charged additional $140. I am now trying to get a refund.
JOHNYE HI will use them again when I move
TAMMY GGood small business to patronize, Louise was freindly, accomadating and great to work with.
Stephen HThe team was so wonderful! They even attached the auto transport making sure it was secure. It was a wonderful experience !
SHARON H