Customer Reviews for Sunshine Quick Lube
(U-Haul Neighborhood Dealer)

174 reviews

1645 N Main St   Lillington, NC 27546

(910) 808-4938

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 8 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(910) 808-4938

1645 N Main St
Lillington, NC 27546

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 8 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Thomas Zito 
Rating:
5.0

Customer did not leave a comment.

Edward Conroy Jr 
Rating:
5.0

Customer did not leave a comment.

henry simpson 
Rating:
4.0

Customer did not leave a comment.

Danny Tadlock 
Rating:
5.0

Great service

ryan maher 
Rating:
3.0

Customer did not leave a comment.

TERRY MANAHAN 
Rating:
5.0

You offer hand trucks but there are none at this location.

TANYA Kamka 
Rating:
5.0

Customer did not leave a comment.

Luke Roche 
Rating:
5.0

Customer service was great but the supply at the location did not have what I requested. The furniture sheets smelt of cigarettes and mildew.

ROSS CARROLL 
Rating:
5.0

Customer did not leave a comment.

Matthew Christly 
Rating:
1.0

Customer service was terrible, I was ignored for several minutes. One employee was very rude and lack respect.

Frederick Chavis 
Rating:
2.0

I had appointment @8am dint get the truck until 9:30

lester jewell 
Rating:
4.0

The app is overwhelmingly slow but the attendant at the location was helpful and got it all arranged.

Devere Otto 
Rating:
5.0

If you can open earlier would help to some People. If not, still is ok

Manuel Corder Porras 
Rating:
5.0

Good customer service very friendly

Tina Latimore 
Rating:
3.0

Customer did not leave a comment.

Loran Jackson 
Rating:
5.0

Customer did not leave a comment.

David Lewayne Porter 
Rating:
5.0

I was overcharged i paid 84 at the counter then wasvcharged 158 again

RUTHELENE Smith 
Rating:
5.0

Customer did not leave a comment.

Gregory rea 
Rating:
4.0

Customer did not leave a comment.

Darlenena Inscore-Porter 
Rating:
5.0

Customer did not leave a comment.

Laura Poston 
Rating:
3.0

Customer did not leave a comment.

Daniel Hollis 
Rating:
1.0

Overcharged me

Sarah Starr 
Rating:
5.0

Did an mobile drop off

Jerrick Woolard 
Rating:
1.0

They acted like they didn't know what to do.

Jacqueline Bledsoe 
Rating:
3.0

This location did not perform as responsive as the previous locations I used but the end result was satisfactory.

Kenneth swartz 
Rating:
5.0

Quick, easy turn in!!

Diane Rector 
Rating:
5.0

Stop requiring customers to have the technology to take a picture of their driver's license. Not everyone has a smart phone!

Frederick Frye 
Rating:
5.0

Customer did not leave a comment.

ROMMIE WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Jorge Carrillo 
Rating:
3.0

The drop off location has no indivation for a drop off lovation that it is even legitimate

Michael Butler 
Rating:
2.0

There was no designated parking and the personnel were no help when asked. A lot of shrugging. A young man collected the keys and declined to check the gas, inspect the vehicle or accept the packing blankets we rented. My husband questioned our liability because of his refusal to "check in " the truck and his reply was, "dude, I just need the keys". I'm now worried that we will be held responsible for something.

jacqueline silvus 
Rating:
5.0

Customer did not leave a comment.

Steven Larson 
Rating:
2.0

Seemed to be some confusion on employee's part of how to use Uhaul website and actual trucks available at this location.

Kenneth Taylor 
Rating:
5.0

This is normally where I get my oil changes so I already knew the workers here were good people and that’s why I chose this location but I would recommend us drop off location to anyone in the area

Anthony Salerno 
Rating:
3.0

Customer did not leave a comment.

Rodney Hallam 
Rating:
4.0

The location was fine but Uhaul itself is a joke. Ive used them three times now in a years time. First time on the day of our move the equipment was not where it was to be so took a few hours to get equipment and then needed a tire. This past week rental, they never put our discounted rate in so we paid full price for rental which was not the deal. This weeks rental was somewhat upsetting because of trying to return the truck. Web site was down, store was closed and customer service would not help to check in back in. Stay away from Uhaul.

Jim Williams 
Rating:
5.0

easy to find and the working staff were very helpful

Christian Henriksen 
Rating:
5.0

Customer did not leave a comment.

William Thurmes 
Rating:
5.0

Customer did not leave a comment.

Brian Guyer 
Rating:
5.0

Overall experience great. They called the day after I made the reservation to let me know the size I ordered wouldn’t be available instead of the day I picked it up. I appreciated that because it showed true professionalism and courtesy to the customer.

Kenneth Hannahs 
Rating:
4.0

Unfriendly, disinterested in satisfying customer needs.

IHOR HUSAR 
Rating:
5.0

Customer did not leave a comment.

john bowles 
Rating:
5.0

Customer did not leave a comment.

Matthew Denny 
Rating:
4.0

Customer did not leave a comment.

Kevin Phipps 
Rating:
5.0

Keep providing good service! Manager/Owner help me take off our car and was very willing to help and was super friendly. He’s sets a standard that all his employees maintain and focus on the customers. I chose this location and glad I did!

greg madrigal 
Rating:
3.0

Customer did not leave a comment.

Raymond Leedom 
Rating:
2.0

Customer did not leave a comment.

Howard Shaw 
Rating:
5.0

Customer did not leave a comment.

Terry Menia 
Rating:
3.0

Customer did not leave a comment.

Julie Hurtack 
Rating:
3.0

Make sure it’s available for mobile pick up :@@

Vandan Thakkar 
Rating:
5.0

Rodney was a big help! He helped me with the truck and made my experience so much easier!

Al Upshaw 
Rating:
5.0

Customer did not leave a comment.

Patricia Small 
Rating:
5.0

Customer did not leave a comment.

Eric Wean 
Rating:
3.0

Needs to be a sign where visible. Drove by it twice before noticing the truck and tow dolly.

Daniel Polom 
Rating:
5.0

Customer did not leave a comment.

Lewis Sweigart 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY HORTON 
Rating:
1.0

Customer did not leave a comment.

Starr Atwood 
Rating:
4.0

Customer did not leave a comment.

RAYMOND BEY 
Rating:
5.0

Customer did not leave a comment.

Daniel Madden 
Rating:
4.0

Customer did not leave a comment.

Micheal Hall 
Rating:
3.0

Your app didn't let me upload my odometer picture, no one responded to my phone call after waiting for one hour on hold, and your chat box disconnected and wouldn't let me chat with anybody. Trying to do an after-hours turn-in was the worst customer service experience I've ever had in my entire life. Zero stars.

Tristan Dresch 
Rating:
4.0

Customer did not leave a comment.

Alan Tyndall 
Rating:
1.0

The young men that helped me were very nice but the truck that I received was a mess. Of course I took pics but it smelled like smoke, they’re were ashes all over the dash, on the window and in the compartment under the radio and other controls. For someone that has severe allergies and smoke bothers them, that was a horrible experience but I needed the truck at that time. I probably won’t use that particular site anymore or refer them. Customer service was A1 but they must do better with the upkeep of their vehicles. My eyes are still burning two days later.

Charlearion Blount 
Rating:
5.0

Customer did not leave a comment.

VINCENT PRESSLEY 
Rating:
3.0

Customer did not leave a comment.

Tammy Flannery 
Rating:
3.0

Customer did not leave a comment.

Alec Proper 
Rating:
5.0

Very courteous and a helpful staff

ronald cuevas 
Rating:
4.0

Would have been nice to know about after hours returns.

Michael High 
Rating:
5.0

Customer did not leave a comment.

anthony blanding 
Rating:
5.0

Very friendly and courteous group of people.Will rent again.

rosa mcdougald 
Rating:
3.0

Customer did not leave a comment.

Phyllis Mccants 
Rating:
2.0

I had a guaranteed reservation for 12pm plus I had to drive 45 minutes away. Luckily I called before I was on my way, the truck was not at my location which push my moving plans behind. The location called me at 2:50pm and they closed at 4:00pm so I had to rush to get the truck before they closed. Terrible experience!

hasssanh craig 
Rating:
1.0

Fair pricing of quotes and have the location more visible from street with U-haul signs.

chris corbett 
Rating:
5.0

Customer did not leave a comment.

Frederick Cooper 
Rating:
4.0

Customer did not leave a comment.

david toth 
Rating:
2.0

The agency computer equipment is very OUT dated, it not compatible with 2020 software. On the Uhaul site the computer refuse to add a point of contact to drop off (clarkston GA) the agent took 30 minutes to assist ( only on the phone ) there was no customers in the office at the time. Please check why in uhaul.com you have a option to choose (insurance fee) $26.00 or $56.00). The drop off point the site was closed. Waited 1 hour never open. In the mean time I had to call uhaul 3 times to what to do(no drop BOX). After speaking to the last uhaul representative HE finally check with a supervisor to find another drop off site. Which mean we had to use the gas to get too. I deserve some kind of credit for Unprofessional service.

Rever Lee 
Rating:
5.0

Customer did not leave a comment.

Frank McDonald 
Rating:
5.0

I have no complaints

Valeria Washington 
Rating:
4.0

Walk around on the vehicle to be sure there are no blemishes, dents, etc. There were none, but not the point. All other aspects were super positive and I am overall very pleased!! Great job guys!!

Shaun Allen 
Rating:
5.0

Customer did not leave a comment.

Darrius Chisholm 
Rating:
4.0

Customer did not leave a comment.

Laura Allen 
Rating:
4.0

Very nice experience, thank you

FRANCISCO CONTRERAS 
Rating:
5.0

Better sets for the driver set, needs to be more comfortable. Just a suggestion. Traveling long distance is really uncomfortable when driving over 1000 miles but over all I would highly recommend uhaul...thank you , God bless & stay safe.😊

Angela Dutcher 
Rating:
3.0

U haul closed at 4:00pm on Tuesday October 27, 2020, I arrived at 5:30pm I called u haul left a message stating I dropped off the tow dollythe following day I did not receive a email from nor phone. I felt I should of received at least email staying. g conformation the dolly was received

Raymond Tucker 
Rating:
5.0

Customer did not leave a comment.

Preston Stroud 
Rating:
5.0

The associate who was there was extremely helpful to make sure I had everything I needed for our move.

Anthony DeSorbo 
Rating:
1.0

I feel like this place is a rip off with never get my business again

curtis crump 
Rating:
5.0

Wonderful People, wonderful equipment!

Peter Pentony 
Rating:
5.0

Customer did not leave a comment.

Mary Macarthur 
Rating:
2.0

Change the pries on the miles..

brandn devon 
Rating:
5.0

Virgil was incredibly nice and accommodating with my rental. I needed a truck with a ramp and he had one glasses up ready to go! I appreciate his kindness.

Christin Clements 
Rating:
5.0

Customer did not leave a comment.

Jonathan Bauman 
Rating:
5.0

I rent from uhaul often, and am always happy with the service, however this experience was exceptional, MEGAN* from your NC office was very helpful, and kind, my van that I tow with, was recently in the shop, and experienced a major problem half way through the trip, causing us to leave a vehicle, and return home., MEGAN went out of her way to find a FAIR solution , she is and outstanding customer service rep and an asset to your company. I have been in sales and customer service for many years, and find it refreshing in this day and age of millennials, to find someone with their Whit's about them. Thank You. Sincerely Brittain J. Haynes

Brittain Haynes 
Rating:
2.0

Customer did not leave a comment.

Curtis Perry 
Rating:
5.0

Did touchless drop off so didn’t meet anyone. Location was very clean. Process for drop off was very easy.

Matthew Karabinus 
Rating:
1.0

I waited 4 hours to get a truck after having to drive 20 miles out the way to get it. Uhaul gave me an extra 50 miles but I lost my movers do to the time constaint. In turn I had to make 2 trips on a one way. That's an extra 90 miles. The guy that was over the Uhaul portion of the business acted like he didnt want to make the necessary calls to trafffic to get the 15 footer and auto transport cleared. They acted like they were super busy on the oil changing station, but on the contrary there were only 3 vehicles that pulled up the entire time I was there, not to mention they had 4 people on staff.

Marquette Henderson 
Rating:
5.0

Customer did not leave a comment.

Betty Lawson 
Rating:
5.0

Customer did not leave a comment.

Brenda Mclaughlin 
Rating:
5.0

Customer did not leave a comment.

valerie Mellette 
No reviews have been submitted for this location.

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