I ordered a 10ft box truck a week before with a trailer, they changed me out to a 15ft truck which I didn't need. The truck smelled like cat piss extremely bad, I had to drive 4 hours with the windows down freezing bc it smelled so bad, the aroma gave me a headache. I didn't have time to ask for another truck because it took over 30 minutes to check that one out and then I also had to go to a DIFFERENT location to pick up a trailer,But when I had ordered the truck and trailer it was all supposed to be from one location.Since I had the 15 foot truck and another 10 foot truck I wasn't able to fit it at my Airbnb.Then I get to the other store and they give me the smallest car trailer possible and tell me my car will fit on it with no problem my car is stock height and when I pulled it onto the trailer it almost took my bumper off.The only place I could park the U-Haul overnight was 45 minutes from my Airbnb. So that I miss my return time waiting on an Uber to take me to the U-Haul and got charged For a late return. I think I should be fully reimbursed in my opinion because of the unprofessionalism of U-Haul and the shitty experience I had smelling cat piss for over four hours.Cody D.
Customer Reviews for Sunshine Food Mart
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
very dirty, over charged. the key pad at the store was not working. i was told it would be corrected and i would not be charged for the insurance because i declined it. i was charged. i would like a call. i have pictures of the inside. nastysummer E.
Store was scary. The place I wanted to go had their truck in shop. Was charged extra for gas instead of getting 10 miles free. Won't use this place ever again.Cindy M.
El seÃ±or De la tienda no me atendio vien Y aparte De eso me cobro 123.99 Dolares I en El contrato era UN Dollar por millas y El se aprobecho De mi por q no ablo vien El Ingles sorry pero no la recomiendo esa tienda son unos aprobechadosGreicy M.
The young lady who works at this location was very helpful . i was having technology issues and she help me through my issues . but thats not what surprised me. It was her smile and it was like she was happy to help me through the process . in todays times that is a rarity. If you know who she is please thank her for me.Efrain R.
When I returned the U-Haul and equipment to this location it's a broken down bodega. Upon returning the equipment I wasn't even offered a receipt or something showing that even drop the truck off. The guy behind the counter goes thanks and walks away from me. I had to actually call U-Haul to verify the truck and equipment was checked in since the unassuming unengaging no personality representative could care less.Ryan C.
El cliente no dejó un comentario.Niquana B.
El cliente no dejó un comentario.BASEM W.
Very pleasant young lady at the counter, she made the process very easy. Same goes for the return check-in, the gentleman made it it painless, in and out in a few minutes.RANDY N.
El cliente no dejó un comentario.SALAH M.
El cliente no dejó un comentario.William W.
When I got there to pick up my truck it was gone, luckily they had another one, it was just way too big for what I needed but it worked and got the job done. Great customer service.Cynthia W.
Roaches were EVERYWHERE IN THE BACK OF THE TRUCK I DIDNT NOTICE UNTIL PICK UP OF MY ITEMS SO EMBARRASSING & upsetting I will NEVER RENT FROM UHAL AGAIN MUCH AS IVE RENTED THIS WAS VERY UPSETTING I TOLD THE GUY AT THE COUNTER I HAD TO STOP & BUY BUY SPRAY TO KILL THE BUGS VERY NASTYDomonica D.
Reservation location changed twice in both cases phone no in texts to confirm was wrong. I had to drive to location to confirm.Judith C.
Smooth drop off!Richard R.
El cliente no dejó un comentario.JESSICA W.
El cliente no dejó un comentario.Richard G.
El cliente no dejó un comentario.Lauren K.
El cliente no dejó un comentario.Ian M.
I was not please with the amount of gas I was charged for the amount they are claiming what not correct but I forgot to snap a picture of the gas I know I was low but not by much yet I was over charged and I also believe the mileage was incorrect too I actually have a photo of that. When I went to put gas they put a hold amount and couldn't add more gas unfortunately but it is outrageous the amount you charge us for gas that you don't even replace. But overall I like uhaul but as a customer its a rip off.Missy M.
El cliente no dejó un comentario.Darryl W.
El cliente no dejó un comentario.Randy B.
No need to they were fine.Greg F.
El cliente no dejó un comentario.Ester S.
El cliente no dejó un comentario.THEODORE C.
Best experience I have had renting a U-Haulann C.
It was quick and easy.Ken M.
Have the right vehicle available or either don't sell it online that you doJonathan M.
El cliente no dejó un comentario.Janet F.
customer service was excellent. I will rent from this location again. Truck was in good condition.Patrick M.
Light on the trailer did not work. Tested another trailer on my truck and lights worked fine. Noticed that license plate was missing from the rental. Was told to have a good day. Will never book at this location again.Rod D.