Customer Reviews for Sunshine Auto Repair and Towing
(U-Haul Neighborhood Dealer)

136 reviews

20020 Tamiami Trail E   Naples, FL 34114

(239) 970-8480

Office Hours

  • Mon-Fri: 9 am–2 pm
  • Sat: 9 am–6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(239) 970-8480

20020 Tamiami Trail E
Naples, FL 34114

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–2 pm
  • Sat: 9 am–6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Answer the phone

Thomas Sturgulewski 
Rating:
2.0

Customer did not leave a comment.

Chris Campbell 
Rating:
2.0

Very unproffesional operation. No one came out to hook up trailer, had to find it and hook it up myself while store clerk was attending others at the gas pump

Tom Kelly 
Rating:
3.0

Customer did not leave a comment.

Stephen Lucas 
Rating:
4.0

Customer did not leave a comment.

edward calcaterra 
Rating:
3.0

Customer did not leave a comment.

Daniel Cass 
Rating:
4.0

Customer did not leave a comment.

Andy Clayborne 
Rating:
5.0

Customer did not leave a comment.

Garrett Murray 
Rating:
5.0

Customer did not leave a comment.

jeffrey combs 
Rating:
5.0

Customer did not leave a comment.

Frank Marshall 
Rating:
5.0

Customer did not leave a comment.

Steven Beebe 
Rating:
5.0

The people at the rental location were very helpful, they went out of their way to make sure i had everything i needed.

Renee Buongiorno 
Rating:
5.0

Customer did not leave a comment.

KENNETH ZIELKE 
Rating:
1.0

Person who checked me in did not have a clue about what she was doing. It took about 45 minutes for process . The trailers license had expired and it took more time to get a temporary license.

James Wilson 
Rating:
5.0

The UHaul agent was very pleasant and courteous! 5 Stars to her!

MICHAEL LYNE 
Rating:
5.0

Customer did not leave a comment.

Christopher Ausobsky 
Rating:
5.0

Customer did not leave a comment.

Jamey Brazell 
Rating:
5.0

Customer did not leave a comment.

Mary Walkowiak 
Rating:
5.0

Customer did not leave a comment.

john harris 
Rating:
5.0

Answer the phone.

Curtis Hinton 
Rating:
5.0

Thank you so much

Luis Gonzalez 
Rating:
2.0

Get more help there. 1 person was trying to wait on gas station convenience store customers and do paper work for rent, which by the way had already been done online

Mitchell Luebke 
Rating:
5.0

Customer did not leave a comment.

randall short 
Rating:
5.0

Great people and very helpful.

CRAIG CLOUTIER 
Rating:
5.0

The lady who checked us out was SO helpful! Great service.

Barbara Stites 
Rating:
5.0

It was reasonably priced and easy pickup and drop off. Also, the lady who I worked with was very pleasant and easy to work with.

Catherine Cartalucca 
Rating:
4.0

Customer did not leave a comment.

Lyle Vanwert 
Rating:
3.0

The lot was dirty and no one came outside to receive the trailer. I returned the trailer via online.

Rodolfo Garcia 
Rating:
2.0

We were sent to two places to get a truck. The first place didn't have a 26 ft Truck. Then we got a truck had to return it the engine light went on. Finally got a truck We had to put gas in the truck Then I was charged again. The truck was not late. I feel U-Haul owes ME MONEY

Kristina Gentile 
Rating:
5.0

Customer did not leave a comment.

Nancy Todd 
Rating:
5.0

Great place thank rent from.

Michael Lloyd 
Rating:
1.0

Make sure they don’t double charge accounts and then the mileage on the contract is correct and let clients know that they do in fact have a drop box so they don’t have to pay for additional days and charges

Dustin Fallacaro 
Rating:
5.0

They were great to work with! Everything as expected.

Pat Crowder 
Rating:
5.0

Customer did not leave a comment.

Steven Beebe 
Rating:
3.0

Drop off location was out of the way for me. I had originally selected another drop off location which was much more convenient for me. For some reason the drop off location was changed by Uhaul. I tried to call Uhal to get the the drop off changed back to the original location but got tired of waiting on hold to talk to customer service and just drive to this drop off as reassigned by Uhaul.

Craig Giese 
Rating:
1.0

The list is endless. Location hours were never right. Self check in and out was not working and took several attempts to get it done and it would never allow me to report trailer damage prior to pickup. I could not correct invoice and it would not upload images after several attempts I simply said ok to go home after 30 minutes of trying. Your software is bad

Tom Zenanko 
Rating:
4.0

Customer did not leave a comment.

MARTIN JUDD 
Rating:
5.0

Customer did not leave a comment.

Ray Jenson 
Rating:
3.0

Customer did not leave a comment.

juan perez 
Rating:
5.0

Customer did not leave a comment.

Stephen Kuhn 
Rating:
5.0

Customer did not leave a comment.

thomas kramer 
Rating:
5.0

Very nice people

Jon Skorey 
Rating:
4.0

Windows we’re very dirty—inside and—front windshield. Truck drove great. I drive an extra 20 minutes to rent from this location. Brakes are great but the wear indicator starting to squeal .

James Ruedebusch 
Rating:
5.0

Customer did not leave a comment.

Matthew Hitchcock 
Rating:
5.0

Customer did not leave a comment.

RUSSELL LUND 
Rating:
2.0

Location was not open when promised. The truck had several warning lights on dash that were not fixed.

Steven Furlong 
Rating:
1.0

Customer did not leave a comment.

Kim Goodier 
Rating:
5.0

Customer did not leave a comment.

paul stimac 
Rating:
5.0

Customer did not leave a comment.

FERNANDO FALCON 
Rating:
1.0

Worse experience ever with U-haul. Had to unhook a 6 x12 tandem axel trailer by myself. Asked for help and was told no that they didn't work for U-Haul, (despite the name on the building matched the name on the contract), then they complained where I dropped it, told me I couldn't f******* leave it in the middle of parking lot. Yet the person who checked me in never said where to disconnect. But So I had to reconnect it by myself and move it. I expect a call to discuss.

LISA TILSON 
Rating:
5.0

Customer did not leave a comment.

ROGER SMITH 
Rating:
3.0

Customer did not leave a comment.

Dennis Ketner 
Rating:
5.0

I originally rented the equipment at one location and it sent me to a different location for pick up. It never told me that. I happen to see it as I was checking out. No

ERICK BALTODANO 
Rating:
5.0

Everything was fine

DANIEL ISGRO 
Rating:
3.0

Customer did not leave a comment.

Yoel Rodriguez 
Rating:
5.0

very close and easy to deal with

Mark Kellner 
Rating:
5.0

Customer did not leave a comment.

Sherry Virgin 
Rating:
4.0

Customer did not leave a comment.

JAMES EMIL 
Rating:
5.0

Customer did not leave a comment.

Romeo DeLiberis 
Rating:
5.0

Customer did not leave a comment.

Sergiy Kapishon 
Rating:
5.0

The woman who did the check out was very nice, and easy to work with.

douglas ahmann 
Rating:
5.0

Great customer service, the U-Haul team treated me first class.

Michael Lloyd 
Rating:
5.0

Customer did not leave a comment.

JOHN STONE 
Rating:
5.0

Customer did not leave a comment.

Daniel Galusha 
Rating:
5.0

Customer did not leave a comment.

Edward Sigo 
Rating:
5.0

Customer did not leave a comment.

MARC NERON 
Rating:
5.0

Customer did not leave a comment.

bobby reyna 
Rating:
4.0

Service was great at pickup and drop off

Michael Bennett 
Rating:
5.0

Cheaper

Al Berkompas 
Rating:
3.0

Customer did not leave a comment.

Harry Cook 
Rating:
4.0

Friendly staff, good experience.

James Schroeder 
Rating:
5.0

Customer did not leave a comment.

glenn fell 
Rating:
5.0

Customer did not leave a comment.

FIDEL GARCIA 
Rating:
5.0

Customer did not leave a comment.

RONALD BOYD 
Rating:
5.0

Customer did not leave a comment.

thomas wiebell 
Rating:
1.0

We are in a pandemic, sign on door, mandatory mask. Store crowded with people, only oneS wearing mask is me and the girl behind the counter. Not one word said to others that they have to have masks on. Also, not my choice Of pick up location. It’s ridicules that I reserve a 10 ft truck and pick the location closest to where I will be and the day before I get a call that they don’t have that truck and the “upgraded” truck they give me is 25 miles from where I am. Then get a call that morning asking if I still want the truck because they have someone there who wants to rent it. Really? Wow sure I’ll cancel my plans so someone else can rent your truck.

Bethann Hansen 
Rating:
4.0

Customer did not leave a comment.

Alex Coto 
Rating:
4.0

Customer did not leave a comment.

Dell Vosburgh 
Rating:
5.0

Customer did not leave a comment.

Martin Wilhelm 
Rating:
3.0

Customer did not leave a comment.

Bill Garrett 
Rating:
5.0

Customer did not leave a comment.

john Benson 
Rating:
3.0

Customer did not leave a comment.

Robert Cunningham 
Rating:
1.0

The location was supposed to open at 8:00 am. I arrived at 8:00 am and the location was closed. I called UHaul customer service and they were useless. I waited until 8:30 am when the employee finally arrived.

Seth Golub 
Rating:
5.0

Customer did not leave a comment.

Ron Yanish 
Rating:
5.0

Excellent service

Terry Caldwell 
Rating:
5.0

The owners of Sunshine Auto Repair and Towing really did an excellent job at making sure I had a good/clean/dependable truck ready for me when I decided to move items from my storage unit.I have rented a truck,bought gas and other items from their store,and had my car worked on at this business.....I highly recommend doing business with these folks,as all of my experiences have been positive.....plus,they are just really nice,good people.....something sometimes difficult to find in business owners these days.

richard hicks 
Rating:
4.0

Always rent or drop at this location.they are helpful and professional.

larry martin 
Rating:
1.0

I was overcharged on my card

Christian Veliz 
Rating:
2.0

Was trying to explain the problems with the truck and I felt as if I was bothering the counter person. He said ya ok ok ok. I know he is just going to rent it to someone and they are going to breakdown.

Patrick Demnicki 
Rating:
5.0

Customer did not leave a comment.

Juan Perez 
Rating:
5.0

Customer did not leave a comment.

larry marlin 
Rating:
2.0

Inconvenient for me. Major Uhaul location much closer to my house in Naples. Plus, I was told to pick up at 9am. I assumed that meant after 9. I showed up at 1 and there was nobody there. They had called me earlier but I missed the call.

mark queijo 
Rating:
4.0

Trailer was supposed to be picked up in Naples, it was a bit far to travel from Naples, but glad to have a trailer available.

james carne 
Rating:
5.0

Nothing everything went smoothly.

Richard Ferguson 
Rating:
1.0

I had reserved a 5X8 trailor two months prior to the pick up date and was instructed to pick up the trailor near Int 75 and collier ave Naples, FL. When I arrived the only trailor that was there was a large twin axle trailor. After a long delay I was told to pick up one approx. 15 miles away at Everglade City, FL. I wasted 1 1/2 to 2 hours and caused a lot of inconvenience because my help had to be delayed as well.

bernie nowicki 
Rating:
5.0

Customer did not leave a comment.

Lynette Howard 
Rating:
1.0

Got caught in a major weather event. Winds gusting to 60 MPH. Driving RV with your tow dolly. Laid over a day to wait out weather which would have made me 24 hours late for equipment return. Asked for a day extra due to well documented weather event and was denied. Would have to pay late fee if late. All your rep did was give me an extra 4 hours. Poor customer care. Had to drive an RV WITH YOUR EQUIPMENT like hell to get to turn in point on time so there would be no late charge.

Richard Harper 
Rating:
5.0

Customer did not leave a comment.

RANDOLPH STEPHENS 
Rating:
5.0

Sunshine Auto went out of their way to get a vehicle for us. Thank you so much for caring:-}

Christine Graham 
Rating:
3.0

Customer did not leave a comment.

Madison Scott 
No reviews have been submitted for this location.

Additional Services at this Location

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