El cliente no dejó un comentario.Paula F.
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.MARY T.
there was no cleaning of the trailer in between prior dropoffMinyon R.
El cliente no dejó un comentario.Ron C.
El cliente no dejó un comentario.bill H.
I had to drive 100 mi . To get the trailer ! Not your best day .Kevin P.
Organize a better way to pick up and drop off.Ronald P.
Three people workingâ€”no one wearing masks.Steve D.
El cliente no dejó un comentario.MIKE M.
El cliente no dejó un comentario.Colby C.
I had the truck rented for a grand total of 15 minutes and two miles before returning it because the door of the box was too low for what I needed it for. The representative refused to even grant a discount, let alone a discount. If that is how your company approaches its customers, then there's other moving van companies in town.trevor T.
El cliente no dejó un comentario.Emily R.
El cliente no dejó un comentario.robert R.
El cliente no dejó un comentario.MIGUEL O.
El cliente no dejó un comentario.Brooke T.
El cliente no dejó un comentario.Rickie W.
El cliente no dejó un comentario.Shannon F.
Great service, very nice employees!Julia O.
overall truck was dirty. windows both inside and out. On the plus side it was connected to trailer and ready to go upon arrival.Patrick P.
El cliente no dejó un comentario.Sandy G.
El cliente no dejó un comentario.Bradley S.
El cliente no dejó un comentario.STEVE L.
El cliente no dejó un comentario.Anthony G.
Nice rate of these difficult times .. thank youmarvin F.
Great service and friendly staff. Highly recommend!Martin S.
Brent and his Sunset U-haul Rentals' customer service skills are severely lacking. This is the second time we rented a trailer for 3 days. This time again 3 days, along with a utility dolly and 27 boxes. We walked out the door, our hands full of boxes and forgot the dolly. Brent was of no help carrying items, nor reminding us of the dolly. At the time of return, he stated it would be no problem, he'll take care of the credit. On December 13, 2020, I was charged the full amount. I just spoke to Brent this morning and he now says â€˜it's a done deal. There is no credit.' He flat out lied to me. It's only $21, but that's not the point. When people are moving, they have a lot going on and a rental place like U-haul ought to be a little more helpful. We got down the road a bit, and the hook up chain to the truck was not attached correctly. We need to do a couple more moves and will not be using this u-haul again. I had my reservations the first time we used Sunset U-haul Rentals and will now ensure that all my friends and media know what a jerk this guy is and will never his use u-haul again.Peggy C.
El cliente no dejó un comentario.Ward S.
I was charged an additional fee and have signed receipts to prove it will be final lawsuit if this isn't resolved immediatelyJerel J.
El cliente no dejó un comentario.john G.
The trailer leaked in the rain, three of my boxes where wetmyRODNEY D.
Rude unemphatic. No people skills.kalani S.
This location was on it.RONALD G.
They were very informative and helpful!jim H.
El cliente no dejó un comentario.norman S.
El cliente no dejó un comentario.Sadie W.
El cliente no dejó un comentario.Charles C.
Very Busy and he worked me right in and out, Thank youAllen H.
El cliente no dejó un comentario.casey J.
I feel like the Uhaul Advertising of a truck for $19.99 is a bate and switch. The $19.99 truck cost us a total of $80+ dollars. They made us fill the tank which cost $20.01. (We got into the truck at pick up with 3/4 of tank of gas). Then you charge us an estimated $29.50 for 50 miles....we maybe did 34 miles total. Very disappointed in Uhaul. I have used this company over the last 30 years, anytime I have moved myself.Bart S.
El cliente no dejó un comentario.karen F.
My Right trailer tire delaminated 34 miles west of Green River. Spotty cell coverage. Kind of terrifying. Better tire monitoring/maintenance would be an improvement.Mark M.
Great service.....Dallin N.
The merchant seemed annoyed with me not having a reservation slapped the paper around the desk voice was draggy.Juana C.
Great placeVivian M.
I'm very angry after getting our return receipt today. We were charged $15 for a cleaning fee because they had to fold the 4 blankets we used? Wow, absolutely ridiculous! We figured that they would launder them for the next customer. Also, apparently the rental was $5.00/per day & not $5.00 for rental of 6 blankets. The sign clearly doesn't say that & it should as well as communicating that the blanket rental was per day. Thank God I took pictures of the entire outside of the trailer or they may have tried to charge us for the existing damage. This is not the only U-haul location in St George! Do not use this one! Choose another location! Not only did we have the above issues but the owner Brent is kind a jerk & really doesn't care about good customer service.MICHELLE R.
El cliente no dejó un comentario.gary C.
Very helpfulCorey E.
El cliente no dejó un comentario.Deanna S.
Person who rented us the trailer did the minimum to assist us. I could list all the ways he was unhelpful but I don't think it's necessary. This is also not an isolated incident. The person who returned the trailer said they rented from him in the past and he was also very unhelpful. He treated us like he was doing us a favor by renting us the trailer. Budget is across the street and we will go there next time.ruth W.
El cliente no dejó un comentario.cullen F.
El cliente no dejó un comentario.Robert D.
El cliente no dejó un comentario.Keith L N.
The seatbelts were stuck under the seats. We had to leave the facility without getting them fixed. It took us 20 minutes the next day in the light to figure out how to get them out from under the seats. Also, we had to add oil because the light came on. So that was an extra charge we should not have had to pay.Aaron N.
El cliente no dejó un comentario.scott E.
El cliente no dejó un comentario.Cerasela C.
Out of the way. Lot small and the attendant told me to back down a small driveway and drop the trailer. As I backed up an employee walked by and instead if helping unhook, just said â€œunhook it your good to go.â€ Could have given a helping hand. Lot is very small.Brian P.
El cliente no dejó un comentario.Jon L.
El cliente no dejó un comentario.Scott C.
Possibly more information about the equipment being rented. Such as how to use various options on the equipment.Dennis P.
I had to drive from Las Vegas to pick this up. I missed my movers because of that so I stayed up all night to load the truck. Then they charged me extra miles. Bad experience.Keith W.
I didn't need the hand-truck or blankets, so it was a real pain to haul them around in the truck. They reduced the space available for my stuff, and at the end of loading the truck, they were in the way. I very much would have liked to leave these unwanted items behind. When I rent a truck, I'd like to have access to all of its capacity.Gregory S.
The management was not kind or considerate. The major concerning part was the trailer that was released. One of the tires had considerable wear and little tread (center of the tire had zero tread, slick). I was, quite frankly surprised that it didn't blow on the trip. The drop off location was surprised that it even left the lot with that much lack of tread. This was dangerous and negligent.York S.
El cliente no dejó un comentario.Leonard M.
El cliente no dejó un comentario.Miguel C.
Thank you for providing a capable and reliable vehicle!mathew C.
All good.RICHARD R.
U-Haul wanted me to drop my truck off across town so U-Haul could charge me more. This location was closer but U-Haul still charged me 6 dollars more!! I do not recommend U-Haul!!! ThievesJeffrey M.
it was a little confusing at first because the app on my phone showed my pickup location as a Las Vegas location and not St. George as I requested. When accessing the website via my computer is showed St. George. Las Vegas is over two hours away so it was very concerning until I made a phone call to verify it was indeed St. George and not Las Vegas. I'm not sure what you can do to change that but it did cause me some temporary stress.James H.
El cliente no dejó un comentario.Michael N.
El cliente no dejó un comentario.pat M.
El cliente no dejó un comentario.Ronald P.
El cliente no dejó un comentario.Timothy J.
El cliente no dejó un comentario.Michael N.
We called to reserve a 15 foot truck and a car dolly. Weren't and paid for the truck and car dolly i have a 2012 Toyota Camry hybrid . We drove home and got the truck loaded we waited to get the car loaded on dolly we were suppose to leave in after noon to start ourMove across the county to North Carolina over 2300 Mike journay .well the car would not fit on the dolly we called and we're told we'd have to wait till Saturday and we'd get a different trailer for the car . So we didn't leave on time and I was suppose to be in North Carolina by wed sober could secure a rental to live in . We go to sunset Uhaul on Saturday as soon as they open and told they have no trailer that will fit and we have to drive the truck and trailer separately . So my husband has not good health and the point of getting a car dollybirctrailercso we can share the driving and get there sooner Bitchface to pay for extra gas and hotels which is what we had to do . We ended up having to drive truck and our tour car across country spending way more on hotels because my husband had to drive alone making it so he had to stop every evening to rest I'm so unhappy with the way this was handled if we'd have known I would have never used Uhaul . We ended up not getting to rent the house we wanted since we were delayed u list 3 days of work and I was charged for the trailer . I haven't received my money back since we didn't take the tow car dolly . This was a horrible cross country move because your employees aren't trained to Know what cars can go on the dollies and what can . A complete mess up on Uhauls end I will never use your company and will be sharing this awful experience with everyone I know .7CLAUDETTE D.
I've rented from several different Uhaul dealers. I will not be returning to this location.Robert C.
El cliente no dejó un comentario.Alan L.
El cliente no dejó un comentario.Cliff K.
El cliente no dejó un comentario.Timothy A.
Not only is the manager extremely rude, the truck had less than 1/4 tank of fuel when I picked it up so I had to top off the tank and figure out how to drop the truck with the same amount of gas. I would not recommend this UHAUL location at all!Michael F.
El cliente no dejó un comentario.Derek D.
The original location did not have the truck on hand. They did transfer it over and gave me a ride to pick it up, but this is not acceptable.Stewart S.
El cliente no dejó un comentario.Julianna R.
Brent was very unprofessional rude and made it quite clear if it was up to him he wouldn't even rented us the truck. There was no ramp i asked if we could upgrade he said no even though there was some available on the U-haul website through his location. We had to have it back a half hour earlier than the reserved time slot. I asked why he said they close at noon he had someone picking it up at 12:30 so he needed it back by 11:30 so he could leave at noon. He didn't go over anything handed me the keys and said on my way out grab the furniture dolly I needed. Handed me the keys and reiterated to be back at 11:30. I asked where the truck was right out front. After a walk around and 2 wrong trucks I walked back in yes carrying the dolly and asked so where exactly is it oh out to the side up against the wall. Great thanks. Will not ever use Uhaul through them again. I have however used U-haul through Tj Rentals before and the guy walked me through everything I needed and didn't so if I was to use Uhaul again it would be through them. That is a big if after today.Sarah D.
El cliente no dejó un comentario.Don C.
El cliente no dejó un comentario.Jordyn B.
El cliente no dejó un comentario.JIM B.
El cliente no dejó un comentario.Wayne J.
El cliente no dejó un comentario.DEREK SCOTT G.
El cliente no dejó un comentario.Kafira S.
get more help, someone to answer phones and someone to help customersDEANNA P.
Lower the cost. You guys are almost double what others quoted us. But the truck was just right for us. Had no problems with your equipment.jeff G.
El cliente no dejó un comentario.Anne L.
El cliente no dejó un comentario.linda B.
El cliente no dejó un comentario.jessica O.
El cliente no dejó un comentario.Amy N.
The clerk was very rude, the tires on the uhaul he gave us were bald, it took over 3 hours for someone to come and replace them.Norma M.
Had to go to Saint George to find a trailer 6x12 cargo , I think they need to have more than what they have in Las Vegas, other than that the trailer was great....Mark C.
Great people! Made the pick up easy and would recommend them to everyoneSpencer B.
Show the vehicle to each customer, don't just refer to video/brochure, especially when asked a 'how to' question.MARY J.
El cliente no dejó un comentario.David L.