Very good experience. Men helpful, truck well maintained.Janet H.
Customer Reviews for Sunset Rentals
(Distribuidor de U-Haul del vecindario)
Saint George, UT 84770
(Just off Sunset behind Xpress Lube)
Services at this Location:
- Lun. - vie.: 8 a. m. - 6 p. m.
- Sáb.: 7:30 a. m. - 12 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The day I rented the truck I noticed a large slash in the right rear (outer) tire. I should have done a better inspection before driving off and risking an accident. The cabin totally smelled like smoke. I know some things are not in their control, but the tire could have been serious.Scott S.
El cliente no dejó un comentario.Arnold L.
The man who waited on me was abrupt and rude. He had me move my vehicle from the front of the building because it was in the driveway. After hooking the trailer up he had me move the vehicle and trailer back to the same location. He did not want to check the lights where the vehicle was parked. He instructed me to go back in the building and get my own handtruck. He took a call in the middle of our transaction and completed an order reservation and payment. While I waited. I don't know if he was having a bad day. Perhaps he just enjoyed hearing himself give orders.Alan S.
El cliente no dejó un comentario.Alan B.
El cliente no dejó un comentario.Dan M.
El cliente no dejó un comentario.Jennifer G.
El cliente no dejó un comentario.KEITH BRIAN M.
Picking up the truck was quick and convenient.Robert M G.
El cliente no dejó un comentario.Mary Z.
It was a simple booking process and pick up and they credited me back for the overpayment on mileage in a very timely manner.Enoch B.
All goodChristopher B.
El cliente no dejó un comentario.John F.
Everything was great! The price was very reasonable and the U-Haul truck was new and very nice. We were very grateful to be able to rent it for our needs for the day.becky D.
Floor was not vaccinatedColleen H.
El cliente no dejó un comentario.Ahmad M.
El cliente no dejó un comentario.Kenneth T.
El cliente no dejó un comentario.Ryan D.
Only quarter tank of gas given and charged me for a full tank when I brought it back. Very unfriendly - unable to provide any customer servicePaul P.
Provider claimed liability concerns preventing them from assisting me with securing vehicle on auto trailer - without assistance a single person can not safely perform this task. I had to rely on a good Samaritan's donation of time and energy to proceed with plans to long haul packed truck, or abandon my vehicle in Utah. If nothing else, this information should be a warning prior to reserving a vehicle trailer at this location or throughout the country prior to reservation - versus repeatedly telling me in person that this is 'Uhaul' which means you have to put the car on the trailer.. Otherwise, the Uhaul representative was courteous, and accommodated my request to move up the rental of truck date, and return to pick of auto-trailer - they were timely and efficient.Cindy N.
El cliente no dejó un comentario.Larry W.
Kevin was very friendly and helpful.Jeffrey D.
El cliente no dejó un comentario.Wyatt P.
The gentleman checking the trailer out was professional. Felt confident and taken care of.Kraig W.
Take the hand truck & bag of moving pads out. Paid for a 15 ft truck & got 12 ft of space.Kenneth S.
We returned the trailer on Sunday and the place was closed. There were no instructions posted that we could find, so we left the trailer in the yard where we picked it up - didn't know if we were doing it right or not.Dennis G.
Help with small items without asking for money. Other than that great service.DAN M.
El cliente no dejó un comentario.Timothy M.
Check for trash tucked away in the glove compartment and under the seat. I was able to find a used facemask, a receipt, and wrappers.Timothy B.
Terrible... Just terrible.Brett T.
Friendly fast staff. Everything went smooth.LOUIS E.
El cliente no dejó un comentario.Henry W.
El cliente no dejó un comentario.cosette K.
No need for improvement, as always they provide the best customer service. GraciasJerome H.
El cliente no dejó un comentario.Paula F.
El cliente no dejó un comentario.MARY T.
there was no cleaning of the trailer in between prior dropoffMinyon R.
El cliente no dejó un comentario.Ron C.
El cliente no dejó un comentario.bill H.
I had to drive 100 mi . To get the trailer ! Not your best day .Kevin P.
Organize a better way to pick up and drop off.Ronald P.
Three people workingâ€”no one wearing masks.Steve D.
El cliente no dejó un comentario.MIKE M.
El cliente no dejó un comentario.Colby C.
I had the truck rented for a grand total of 15 minutes and two miles before returning it because the door of the box was too low for what I needed it for. The representative refused to even grant a discount, let alone a discount. If that is how your company approaches its customers, then there's other moving van companies in town.trevor T.
El cliente no dejó un comentario.Emily R.
El cliente no dejó un comentario.robert R.
El cliente no dejó un comentario.MIGUEL O.
El cliente no dejó un comentario.Brooke T.
El cliente no dejó un comentario.Rickie W.
El cliente no dejó un comentario.Shannon F.
Great service, very nice employees!Julia O.
overall truck was dirty. windows both inside and out. On the plus side it was connected to trailer and ready to go upon arrival.Patrick P.
El cliente no dejó un comentario.Sandy G.
El cliente no dejó un comentario.Bradley S.
El cliente no dejó un comentario.STEVE L.
El cliente no dejó un comentario.Anthony G.
Nice rate of these difficult times .. thank youmarvin F.
Great service and friendly staff. Highly recommend!Martin S.
Brent and his Sunset U-haul Rentals' customer service skills are severely lacking. This is the second time we rented a trailer for 3 days. This time again 3 days, along with a utility dolly and 27 boxes. We walked out the door, our hands full of boxes and forgot the dolly. Brent was of no help carrying items, nor reminding us of the dolly. At the time of return, he stated it would be no problem, he'll take care of the credit. On December 13, 2020, I was charged the full amount. I just spoke to Brent this morning and he now says â€˜it's a done deal. There is no credit.' He flat out lied to me. It's only $21, but that's not the point. When people are moving, they have a lot going on and a rental place like U-haul ought to be a little more helpful. We got down the road a bit, and the hook up chain to the truck was not attached correctly. We need to do a couple more moves and will not be using this u-haul again. I had my reservations the first time we used Sunset U-haul Rentals and will now ensure that all my friends and media know what a jerk this guy is and will never his use u-haul again.Peggy C.
El cliente no dejó un comentario.Ward S.
I was charged an additional fee and have signed receipts to prove it will be final lawsuit if this isn't resolved immediatelyJerel J.
El cliente no dejó un comentario.john G.
The trailer leaked in the rain, three of my boxes where wetmyRODNEY D.
Rude unemphatic. No people skills.kalani S.
This location was on it.RONALD G.
They were very informative and helpful!jim H.
El cliente no dejó un comentario.norman S.
El cliente no dejó un comentario.Sadie W.
El cliente no dejó un comentario.Charles C.
Very Busy and he worked me right in and out, Thank youAllen H.
El cliente no dejó un comentario.casey J.
I feel like the Uhaul Advertising of a truck for $19.99 is a bate and switch. The $19.99 truck cost us a total of $80+ dollars. They made us fill the tank which cost $20.01. (We got into the truck at pick up with 3/4 of tank of gas). Then you charge us an estimated $29.50 for 50 miles....we maybe did 34 miles total. Very disappointed in Uhaul. I have used this company over the last 30 years, anytime I have moved myself.Bart S.
El cliente no dejó un comentario.karen F.
My Right trailer tire delaminated 34 miles west of Green River. Spotty cell coverage. Kind of terrifying. Better tire monitoring/maintenance would be an improvement.Mark M.
Great service.....Dallin N.
The merchant seemed annoyed with me not having a reservation slapped the paper around the desk voice was draggy.Juana C.
Great placeVivian M.
I'm very angry after getting our return receipt today. We were charged $15 for a cleaning fee because they had to fold the 4 blankets we used? Wow, absolutely ridiculous! We figured that they would launder them for the next customer. Also, apparently the rental was $5.00/per day & not $5.00 for rental of 6 blankets. The sign clearly doesn't say that & it should as well as communicating that the blanket rental was per day. Thank God I took pictures of the entire outside of the trailer or they may have tried to charge us for the existing damage. This is not the only U-haul location in St George! Do not use this one! Choose another location! Not only did we have the above issues but the owner Brent is kind a jerk & really doesn't care about good customer service.MICHELLE R.
El cliente no dejó un comentario.gary C.
Very helpfulCorey E.
El cliente no dejó un comentario.Deanna S.
Person who rented us the trailer did the minimum to assist us. I could list all the ways he was unhelpful but I don't think it's necessary. This is also not an isolated incident. The person who returned the trailer said they rented from him in the past and he was also very unhelpful. He treated us like he was doing us a favor by renting us the trailer. Budget is across the street and we will go there next time.ruth W.
El cliente no dejó un comentario.cullen F.
El cliente no dejó un comentario.Robert D.
El cliente no dejó un comentario.Keith L N.
The seatbelts were stuck under the seats. We had to leave the facility without getting them fixed. It took us 20 minutes the next day in the light to figure out how to get them out from under the seats. Also, we had to add oil because the light came on. So that was an extra charge we should not have had to pay.Aaron N.
El cliente no dejó un comentario.scott E.
El cliente no dejó un comentario.Cerasela C.
Out of the way. Lot small and the attendant told me to back down a small driveway and drop the trailer. As I backed up an employee walked by and instead if helping unhook, just said â€œunhook it your good to go.â€ Could have given a helping hand. Lot is very small.Brian P.
El cliente no dejó un comentario.Jon L.
El cliente no dejó un comentario.Scott C.
Possibly more information about the equipment being rented. Such as how to use various options on the equipment.Dennis P.
I had to drive from Las Vegas to pick this up. I missed my movers because of that so I stayed up all night to load the truck. Then they charged me extra miles. Bad experience.Keith W.
I didn't need the hand-truck or blankets, so it was a real pain to haul them around in the truck. They reduced the space available for my stuff, and at the end of loading the truck, they were in the way. I very much would have liked to leave these unwanted items behind. When I rent a truck, I'd like to have access to all of its capacity.Gregory S.
The management was not kind or considerate. The major concerning part was the trailer that was released. One of the tires had considerable wear and little tread (center of the tire had zero tread, slick). I was, quite frankly surprised that it didn't blow on the trip. The drop off location was surprised that it even left the lot with that much lack of tread. This was dangerous and negligent.York S.
El cliente no dejó un comentario.Leonard M.
El cliente no dejó un comentario.Miguel C.
Thank you for providing a capable and reliable vehicle!mathew C.
All good.RICHARD R.