Customer service helpful and nice. Thank you
CARROLL R
Customer Reviews for Sunset Motors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was so bizarre... it was like, someone's home? Nobody was there, it was run down and sketchy. I had to call Uhaul and BY SHEER CHANCE/LUCK a rep was coming to check the lock box at the same time and got me my rental. Otherwise. I would have been stuck. Pls revoke your contract with Sunset Motors. It sucks.
Nicole BOnline check in laborious and very slow.
Ben LVery helpful and friendly
William DMy order was completely off. We had to change locations last minute, was given a different vehicle, and none of the equipment unpaid for were included. Recently in my mattress getting dirty.
Mtalika BThe key was not where it was supposed to be. We had to call someone to get the key for us even during open business hours, since no one was around.
Samantha CMike was great!
Christopher MYou can't change much, everything was good very satisfied with the customer service
ANTHONY PThe key was not in the lock box. The truck was dirty in the back and had a TV left inside.
Hannah GI will never recommend this to anyone...it took almost an hour to get the code to unlock my key due to the phone app kept hanging up and making me do it over and over again...called the customer service line and was no help at all...same thing upon the return...did everything did not complete due to phone app crashing and then I see a charge for $20 for paying by credit card (How else are we supposed to pay) and $20 for after hours even though no other human being needed to be there...you should be paying me for having to go through all the hassle to rent the truck...so no I will never recommend this service to anyone...
Lisa SThey were great..definitely use them again!!
Cheryl ACustomer service was superb! Everything was clearly explained
lisa tToni was extremely helpful and I would recommend them to anyone I was in and out in no time I go there twice a week now from now on I really enjoy doing business with them jack
John LThey were really nice but it's not a true U-Haul location. It's a really small used car place with a few U-Haul trucks. Helpful owner and assistant :-).
Diane HGreat service!!
jessika bExcellent service!!!
jessika bLet people know this is NOT a U-Haul center, but just a drop off. Was very confusing to find. And it is a super small parking lot so it wasn't obvious where I should go and bring the truck. However, the people there were very very kind and very helpful and got me in and out super quick.
Dan B