Customer Reviews for Sunset Motors
(U-Haul Neighborhood Dealer)

38 reviews

9 Florence Rd   Easthampton, MA 01027

(413) 527-0223

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(413) 527-0223

9 Florence Rd
Easthampton, MA 01027

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

It was so bizarre... it was like, someone's home? Nobody was there, it was run down and sketchy. I had to call Uhaul and BY SHEER CHANCE/LUCK a rep was coming to check the lock box at the same time and got me my rental. Otherwise. I would have been stuck. Pls revoke your contract with Sunset Motors. It sucks.

Nicole Bessette 
Rating:
4.0

Customer did not leave a comment.

edd parr 
Rating:
3.0

Online check in laborious and very slow.

Ben Lesko 
Rating:
3.0

Very helpful and friendly

William Diamond 
Rating:
5.0

Customer did not leave a comment.

Kate Daly 
Rating:
3.0

Customer did not leave a comment.

Jessica Stoebel 
Rating:
4.0

Customer did not leave a comment.

Makani Freitas 
Rating:
4.0

Customer did not leave a comment.

David Valade 
Rating:
3.0

Customer did not leave a comment.

James McCloy 
Rating:
2.0

My order was completely off. We had to change locations last minute, was given a different vehicle, and none of the equipment unpaid for were included. Recently in my mattress getting dirty.

Mtalika Banda 
Rating:
3.0

The key was not where it was supposed to be. We had to call someone to get the key for us even during open business hours, since no one was around.

Samantha Cramer 
Rating:
5.0

Mike was great!

Christopher Mark 
Rating:
5.0

Customer did not leave a comment.

Adam Goldstein 
Rating:
5.0

You can't change much, everything was good very satisfied with the customer service

ANTHONY PROTO 
Rating:
5.0

Customer did not leave a comment.

Linzy malone 
Rating:
2.0

The key was not in the lock box. The truck was dirty in the back and had a TV left inside.

Hannah Gomsey 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Cummings 
Rating:
5.0

Customer did not leave a comment.

chloe knoble 
Rating:
1.0

Customer did not leave a comment.

William Kell 
Rating:
5.0

Customer did not leave a comment.

David Slagg 
Rating:
5.0

Customer did not leave a comment.

William Moore 
Rating:
3.0

Customer did not leave a comment.

Chamel Peluyera 
Rating:
4.0

Customer did not leave a comment.

David McCormick 
Rating:
5.0

Customer did not leave a comment.

Robin Bialecki 
Rating:
5.0

Customer did not leave a comment.

Robin Bialecki 
Rating:
3.0

I will never recommend this to anyone...it took almost an hour to get the code to unlock my key due to the phone app kept hanging up and making me do it over and over again...called the customer service line and was no help at all...same thing upon the return...did everything did not complete due to phone app crashing and then I see a charge for $20 for paying by credit card (How else are we supposed to pay) and $20 for after hours even though no other human being needed to be there...you should be paying me for having to go through all the hassle to rent the truck...so no I will never recommend this service to anyone...

Lisa Spencer 
Rating:
5.0

Customer did not leave a comment.

Robin Bialecki 
Rating:
5.0

They were great..definitely use them again!!

Cheryl Anderson 
Rating:
5.0

Customer did not leave a comment.

Charles Cambra 
Rating:
5.0

Customer did not leave a comment.

Kyle Ricci 
Rating:
5.0

Customer service was superb! Everything was clearly explained

lisa toro 
Rating:
5.0

Customer did not leave a comment.

Peter Ziomek 
Rating:
5.0

Customer did not leave a comment.

kevin collins 
Rating:
5.0

Toni was extremely helpful and I would recommend them to anyone I was in and out in no time I go there twice a week now from now on I really enjoy doing business with them jack

John Lucey 
Rating:
3.0

They were really nice but it's not a true U-Haul location. It's a really small used car place with a few U-Haul trucks. Helpful owner and assistant :-).

Diane Hadaya 
Rating:
5.0

Great service!!

jessika brandley 
Rating:
5.0

Excellent service!!!

jessika brandley 
Rating:
3.0

Let people know this is NOT a U-Haul center, but just a drop off. Was very confusing to find. And it is a super small parking lot so it wasn't obvious where I should go and bring the truck. However, the people there were very very kind and very helpful and got me in and out super quick.

Dan Bennett 
No reviews have been submitted for this location.

Additional Services at this Location

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