It took 3 tries to get through the mobile app. The blankets and moving dollies I ordered weren't ready. I would not go through the remote pickup location again.Daniel B.
Customer Reviews for Sunset Bp
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Very friendly, clean environment and quick service. It was nice to quickly pickup the truck and once I returned the truck, very quick process again. ¡Gracias!Peter K.
El cliente no dejó un comentario.Gregory C.
I think I should have received a paper copy of the contract, but didn't..Ralph K.
Advertised hours not correct. No one there.Todd W.
El cliente no dejó un comentario.Erin D.
El cliente no dejó un comentario.Carol T.
El cliente no dejó un comentario.Daniel M.
Pretty good job for a remote location. Faster than some of the rental centers I've been to, actually.Michael O.
Tell us what to do when you arrive at the location instead of just giving a location because it's just a gas station that you drop off keys but i didn't know that until i called U-Haul and asked them what to do at the gas station drop off locationJordan T.
El cliente no dejó un comentario.Robert G.
El cliente no dejó un comentario.Michael J.
My comment has nothing to do with the location where I ended up picking up the truck. It was disappointing to see my location change to 30 miles away from where I signed up to pick up the truck which was 1 mile from my house. Even after I called into UHaul to discuss, I kept getting that UHaul reserves that right to change the location. UHaul had 4 days to get that truck to the location I signed up for. If there was no mileage charges, I would not have been so disappointed. However, it cost my another 60 miles or $60 for what I deem as UHaul's responsibility to get the truck to the contracted location. It is going to be very hard for me to use UHaul in the future.Scott S.
Friendly staff, but had a delay in picking up the equipment due to computer issues.KEVIN M.
Lower the cost per mile for customers.Anthony M.
El cliente no dejó un comentario.MARTHA L.
While the check in and check out were very smooth and the folks in charge were quite pleasant, immediately after turning on the engine, I was greeted by a warning that the left rear tire was low on air. Trying to find a spot to fill up is a pain with a truck but I found one though I was not sure what PSI the tire should hold. But I did my best. Starting up the truck a second time, I now got a warning that the left front tire was low, and indeed it was, so I had to stop a 2nd time. The whole process is stressful enough as it is and these issues only added to itGregory J.
The personnel were extremely rude. They called to tell me I was late returning the truck, even though I wasn't. Then, when I returned the truck, they told me I was really late returning it. I dropped it off almost a full day early, so I don't know where they got their info from, but there was no need for rudeness, especially since they were wrong.Jessica D.
El cliente no dejó un comentario.CHRISTINE L.
El cliente no dejó un comentario.Barry K.
El cliente no dejó un comentario.William H.
Inform this site of u-Haul policy regarding gas tank fuel requirements when return occurs.EARL J.
only had the one truck; doubt it was cleaned as it related to covid at all; reservation allowed us to reserve a furniture dolly that the location doesn't even haveJill M.
El cliente no dejó un comentario.JIM W.
I rent a 10 ft truck for $19.99.in town but when they give me the total they changed the price for $39.99. If you need the truck for more the 2 or 3 hours make shur put on the contract and get recipes for you transactionJose C.
I was told $19.95, to rent & 63 cents per mile. I was never told i was only allowed to go up to only a limited amount of miles, i was told, when i returned, i went over the mileage. I had the truck for 3 hours & was charged $83., for going 40 miles, or less, that is rediculous, i will NEVER rent from you again $83, for 3 hours. Really???? Never again!!! Word of mouth hurts a business, more than anything else!Elizabeth Z.
El cliente no dejó un comentario.Sara E.
Dont change and guaranteed reservation to a different location without telling anyoneAnthony B.
I prefer dedicated uhaul centers, but it was necessary to use a small independent facility because the equipment I needed was only at this location. The attendant did not seem very experienced in the rental process. The attendant was, however, incredibly helpful in regard to getting the trailer connected and helping me establish a trailer light connection. I would say the attended went above and beyond anything that would be expected. Even went so far as to bring his personal vehicle in over to help trouble shoot the trailer light problem I was having. When we discovered that it was probably a fuse on my vehicle he continued to help until the problem was solved. Exceptional customer service!Glen P.
There was a trailer hooked up to our truck when we got here and we had to unhook it ourselves because the woman working at he location was physically unable to do so. It was a huge inconvenience.Emily H.
El cliente no dejó un comentario.Roger H.
El cliente no dejó un comentario.Roger H.
El cliente no dejó un comentario.Bryan V.
Great experience, easy to use and localChris B.