Customer Reviews for Sunrise Small Engine & Rental
(U-Haul Neighborhood Dealer)

581 reviews

16 Sunset Dr   Saint Thomas, ON N5P2J6

(519) 633-9376

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(519) 633-9376

16 Sunset Dr
Saint Thomas, ON N5P2J6

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent service & staff went the extra mile to accommodate us. Thank you all.

Betty J. 
Rating:
5.0

Customer did not leave a comment.

Michelle O. 
Rating:
5.0

Keep doing what you're doing!!!

Kim F. 
Rating:
5.0

Friendly service. Pick up and drop off all went smoothly. Answered every question well.

ANNA F. 
Rating:
5.0

n/a

John H. 
Rating:
5.0

Great atmosphere when dealing there

mark W. 
Rating:
5.0

Customer did not leave a comment.

Sheri J. 
Rating:
5.0

Customer did not leave a comment.

Jill M. 
Rating:
3.0

Was charged $8.00 for insurance that I said no to twice

Bob H. 
Rating:
3.0

was billed twice for this rental. Went in with all papperwork was told the first charge was a deposit & would be refunded. She did own up to one error that was fixed but still waiting on refund of said deposit. There is no way a $39 dollar rental should cost you $300 after its all said & done. double billed & run around will be all you get here

Shelley W. 
Rating:
3.0

The windshield wiper is not properly working,plus the washer fluid has water so when we are in a -20° temperature area the wipers cant remove the dirt and the washer fluid is frozen on the windshield,almost zero visibility because of that and also because of the bad weather.

Reymarc L. 
Rating:
5.0

The girl at the counter provided exceptional service..she hooked the trailer up for me because of my bad back

Mike V. 
Rating:
3.0

The last renter's receipt was still in the cab. You could see the dirt on the floor from the last renter. I didn't know how to rate the cleanliness of the vehicle. It wasn't bad for the season (winter) but just thought it would have been clean for the next renter.

JOHN A. 
Rating:
5.0

Excellent location...great staff. Will be back....Cheers Dave

PROVCO C. 
Rating:
5.0

Amazing drop off service and customer service

Jamie S. 
Rating:
4.0

Nothing. Service was great and they were very efficient

Harry V. 
Rating:
5.0

Customer did not leave a comment.

Beverley K. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
5.0

Great people

JOE S. 
Rating:
5.0

Great staff, great service.

JOSEPHS K. 
Rating:
5.0

I dont see any improvement to be made unless you can control the weather at pickup time

mark W. 
Rating:
5.0

Customer did not leave a comment.

Nicole C. 
Rating:
5.0

Customer did not leave a comment.

Merv H. 
Rating:
2.0

Did not help with check out process, told us we were going to be charged for not bringing the tank back at half a tank.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Edward W. 
Rating:
4.0

If you rent a truck or anything else that rent out, if a person rents it for 2 days or more. And then does not need as long as you thought, you should be able to return it and be given a refund for the time not needed. Thank you

CLAYTON D. 
Rating:
1.0

The employe was sarcastic and very iratateing when trying to place my order!!! I think she was trying to be funny at the custermers expance . It was very embarising for me !!!

Mark G. 
Rating:
5.0

Customer did not leave a comment.

RENAN S. 
Rating:
5.0

Great service, good products, competitive prices.

Nenad J. 
Rating:
2.0

The location was closed at 1:00 p.m not good for service

Nica S. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Always professional and personable!

Michael F. 
Rating:
4.0

Customer did not leave a comment.

John O. 
Rating:
5.0

Customer did not leave a comment.

Judith L. 
Rating:
5.0

Thanks !!

Joanne E. 
Rating:
3.0

Neat and organized. The staff were able to speak english.

James W. 
Rating:
5.0

Customer did not leave a comment.

JAY C. 
Rating:
5.0

Customer did not leave a comment.

Sebastian L. 
Rating:
5.0

Everything went perfectly. Thank you!!!

Gary M. 
Rating:
4.0

Customer did not leave a comment.

Merv H. 
Rating:
1.0

Not impressed with this experience. Dishonest, and misleading. This location tried to take and keep money that wasn't theirs to take. I will not be renting from this location again. I shouldn't have to come back in to the establishment 2 weeks after my rental to get my deposit back. Also improve your connection and network settings. I stood inside for 15 mins waiting for this guy to process the refund.

Chris H. 
Rating:
4.0

Fast and friendly customer service! Thank you.

James G. 
Rating:
5.0

Customer did not leave a comment.

Romuald R. 
Rating:
5.0

Customer did not leave a comment.

Christina I. 
Rating:
5.0

U haul need different soze trailer at more locations

JASON M. 
Rating:
1.0

It was closed. No one has still gotten back to me even though i requested a call back. Im being charged for two days even though i dropped the uhaul off on saturday night. This location is garbage

kyle R. 
Rating:
5.0

Customer did not leave a comment.

RONALD L. 
Rating:
5.0

Nothing everything was great! Awesome and friendly people to deal with!

Lisa D. 
Rating:
5.0

Nice friendly staff…and very helpful on the phone…all went very well!!!

Tony L. 
Rating:
5.0

I mistakenly reserved a van online at a different location, and Sunrise didn't have the same van available. However, I was able to rent a larger cube van which actually worked out far better. They were very accommodating and helpful in fixing my mistake! I have used them several times, and they are by far the best U-haul experience I have ever had.

Glenn F. 
Rating:
5.0

Staff were very helpful and friendly. Was a simple process to setup our rental

Janet C. 
Rating:
5.0

Love this uhaul place will always go to when needed and tell anyone looking for great service

Teresa S. 
Rating:
3.0

!. Sunrise Do The Vehicle Inspection with Customer Before and After Return. 2. Sunrise Make sure vehicle Fuel is Full Before and tell Customer to bring it Back Full. 3. Sunrise confirm Mileage with Customer before leaving and when returned. 4. Sunrise Warn Customers that the Speedometer is Miles not Kilometers (Could be Dangerous if Not Warned.)

Ron K. 
Rating:
5.0

Not the fault of staff, but equipment was in poor condition. When the back door was opened, it shot upwards so hard that the handle became lodged under the roof. Took fifteen minutes to dislodge it in order for the door to be closed.

john B. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

I've used this location several times, and they are by far the best U-haul experience I have ever had. Very knowledgeable and friendly service.

Glenn F. 
Rating:
5.0

Very helpful, pleasent attitude. Thank you

Lee H. 
Rating:
4.0

Customer did not leave a comment.

Keith T. 
Rating:
5.0

Awsome fast service very happy ☺️

sam N. 
Rating:
5.0

Customer did not leave a comment.

Julie M. 
Rating:
5.0

N/A, happy with the experience.

Richard O. 
Rating:
5.0

Jamie is the best person alive on our planet . Give this woman anything she asks for .

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

The individual at the counter was very friendly and helpful.

MICHAEL S. 
Rating:
4.0

Customer did not leave a comment.

ORIO O. 
Rating:
5.0

Customer did not leave a comment.

ALLANM K. 
Rating:
4.0

Good customer service.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Rick C. 
Rating:
5.0

Hello Great people .Great trailer . Only problem was RH rear ratchet didn't work well. Thanks John McIntyre

MERVIN M. 
Rating:
5.0

Customer did not leave a comment.

cory S. 
Rating:
5.0

Great customer service

JOE S. 
Rating:
5.0

Customer did not leave a comment.

Ken A. 
Rating:
5.0

Fix the App, this is the most difficult App I have ever used. It took me an hour and ten minutes to pick this vehicle up. And make sure the business is open when you send the rental information. Overall it was a terrible experience but not the business fault, it was U Hauls poor management and poor App that caused the whole herendus ordeal.

Colin M. 
Rating:
3.0

Service Reps were excellent, location and equipment clean, the primary concern i had was after reviewing filing billing it appears that I paid significantly more than I estimated from the ad promotions.

Dan C. 
Rating:
5.0

Customer did not leave a comment.

Adrian S. 
Rating:
4.0

👍

Steve M. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY B. 
Rating:
5.0

Thank you for offering me a booster seat!!!! LOL!! 😊

MICHELLED C. 
Rating:
3.0

There was a maze of stacked carton boxes and other items blocking the view and route to the counter.

dave T. 
Rating:
5.0

Fantastic customer service !! Highly recommend

Dean W. 
Rating:
4.0

The Uhaul mobile a is difficult to manoeuvre!

Murray M. 
Rating:
5.0

Great service at the counter - friendly and helpful. Definitely will return.

Derek A. 
Rating:
5.0

Customer did not leave a comment.

Indu C. 
Rating:
5.0

This was the best experience we've had with a U-Haul rental. They were highly informative, and personable. They helped us with issues we had and couldn't be more happier.

Tara-Lee O. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

The customer service in location and dealing with them at location on phone was above and beyond now the person who called that worked not there could improve on her customer servoce skills

shannon C. 
Rating:
5.0

Customer did not leave a comment.

Teresa S. 
Rating:
4.0

Customer did not leave a comment.

VICTORIA P. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Fantastic customer service, super helpful

James M. 
Rating:
5.0

Customer did not leave a comment.

DIRK A. 
Rating:
5.0

Jamie was awesome to deal with!

Eileen H. 
Rating:
5.0

Customer did not leave a comment.

Stephanie W. 
Rating:
5.0

Customer did not leave a comment.

osumanu A. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM O. 
Rating:
5.0

Customer did not leave a comment.

Ramona K. 
Rating:
5.0

Customer did not leave a comment.

Wilson Grant S. 
Rating:
5.0

Customer did not leave a comment.

Yam K. 
Rating:
5.0

The proprietor was pleasant and efficient. Pickup and drop off were easy

Daniel K. 
No reviews have been submitted for this location.

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