Customer Reviews for Sunoco Poller
(U-Haul Neighborhood Dealer)

410 reviews

110 Foxfield Way   Pooler, GA 31322

(912) 330-4259

Office Hours

  • Mon-Fri: 6 am–11 pm
  • Sat: 7 am–11 pm
  • Sun: 7 am–10 pm

Services at this Location:

Contact Us

(912) 330-4259

110 Foxfield Way
Pooler, GA 31322

Services at this Location:

Office Hours

  • Mon-Fri: 6 am–11 pm
  • Sat: 7 am–11 pm
  • Sun: 7 am–10 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The hood was not latched properly and the hood flew open while we were driving down the interstate

Zebulon B 
Rating:
5.0

The unit was not clean on the inside, but the customer service and the uhaul itself were great!!!

Bethany M 
Rating:
4.0

Van smelled of cigarettes and was quite dusty. Air conditioner worked great. The location manager was fantastic and very helpful.

Denise G 
Rating:
5.0

😉

William J 
Rating:
5.0

Great location , staff and truck much better than experience on 6/9 with different location

Eugenia R 
Rating:
5.0

Friendly and fast.

Shaunell M 
Rating:
5.0

Customer did not leave a comment.

Khalilah M 
Rating:
5.0

Always Exceptional service

Timothy G 
Rating:
5.0

Bigger Dollie’s other than that great

Christopher E 
Rating:
5.0

Customer did not leave a comment.

Traci P 
Rating:
5.0

Customer did not leave a comment.

Frederick B 
Rating:
1.0

I explained I was renting the truck because I needed it for work and my work truck had been ordered but not delivered. This representative would not extend my rental and I was forced to get the axm to extend the rental. Eventually the representative reported the truck stolen without the AFM k owledge. I never missed a payment and had paid in advance each week for the vehicle. I have tried to return the vehicle but now that it's reported stolen I'm scared to drive it back to them

Tim M 
Rating:
5.0

Customer did not leave a comment.

Sonya B 
Rating:
3.0

Customer did not leave a comment.

Rob F 
Rating:
5.0

Very good service.

LISSA G 
Rating:
4.0

Truck was Dirty and loud engine noises

Edwin O 
Rating:
5.0

The people were very friendly and had great customer service. However, my only issue is that the inside wasn’t clean. Great location and maintenance on the truck.

Jasmin R 
Rating:
4.0

Customer did not leave a comment.

Sue R 
Rating:
5.0

Customer did not leave a comment.

Robert C 
Rating:
3.0

I said yes, but the trucks do need a like work to them.

victor s 
Rating:
1.0

Customer did not leave a comment.

Sade T 
Rating:
5.0

Customer did not leave a comment.

Teresa P 
Rating:
5.0

Customer did not leave a comment.

Joseph H 
Rating:
5.0

Customer did not leave a comment.

Gregory S 
Rating:
5.0

Customer did not leave a comment.

Raquel T 
Rating:
4.0

Customer did not leave a comment.

Stephen Z 
Rating:
5.0

For 3 straight rentals , you have changed my location for pick up just hours before I'm to pick it up. I don't appreciate that at all! I'm seriously considering going in a different direction.

DANIEL C 
Rating:
5.0

Customer did not leave a comment.

Youness L 
Rating:
5.0

It's been 7 yrs since I last rented a U-Haul and this time around was very hassle free when picking up and dropping off.. Staff was professional and friendly. Would use them again, if needed.

Selena L 
Rating:
4.0

Correct my billing. My receipt from location says $65.00, you charged $101.00 to my credit card. This is the second time that you have blatantly overcharged me. Please fix this ASAP.

Ronald Y 
Rating:
4.0

Customer did not leave a comment.

charles w 
Rating:
5.0

Great Service and communication

donna r 
Rating:
1.0

This uhaul experience was horrible. We reserved a uhaul about a week in advance, only to show up at the location and not have a truck available. We waited on customer service for almost an hour only to be told they had a system outage and we were not assigned a truck. After no help from customer service and hours later, we finally came across a truck and this location was helpful.

Samaria B 
Rating:
5.0

Although we were able to accomplish our goal of moving, the truck sounds like it needs a tuneup and a run through the car wash.

Brenda L 
Rating:
4.0

Changed my location without notice. The text I received still showed old location. This was the second time in a month I showed up to get a truck and had to go Somewhere else. Overall U-haul does not have it together and the trucks are getting dated and worn out.

JOHN J 
Rating:
4.0

Luckily, the location was able to provide a substitute—great guys, eager to help.

William K 
Rating:
3.0

Customer did not leave a comment.

Roger M 
Rating:
5.0

Treat the customer kind.

Johathan A 
Rating:
1.0

They would not let me pay with the form of payment I wanted to. Also the van had dents on both sides and had trash from previous renter in the van

Jordan C 
Rating:
5.0

The vehicle I had kept veering to the right

Dionne M 
Rating:
5.0

Customer did not leave a comment.

Dominique H 
Rating:
5.0

Customer did not leave a comment.

Adam N 
Rating:
3.0

The front of the truck vibrated when the brakes were applied. Not for sure why you assigned this location for pickup 15 miles away. I registered at a location that was closer and had the equipment needed. This location did not have the appliance dolly that was requested and blamed it on not being on my contract.

Tim W 
Rating:
5.0

Customer did not leave a comment.

Carrie B 
Rating:
5.0

Nothing as far as I know, they were very helpful and courteous to me. I would recommend anyone in the Pooler area to use them. Check out and return was fast and super easy for me!!

Dale N 
Rating:
2.0

The equipment did not live up to the reputation. No one did a walk around before or after.

Sean l 
Rating:
5.0

Customer did not leave a comment.

Julius S 
Rating:
4.0

Customer did not leave a comment.

Aisha K 
Rating:
1.0

Be more clear on times with renters i ask to rent it for three days pick it up on wed. return it on fri. By 5:00pm well i picked up at 10 in the morning wed returned it at 4:25pm friday got charged a whole day bcause 5 hours that i would have pay at the time of the rental if they would have told me it was based on time not days very unfair for the extra day charge when i did not know it was coming

David G 
Rating:
5.0

Customer did not leave a comment.

Yugkumar P 
Rating:
5.0

Customer did not leave a comment.

charlie d 
Rating:
4.0

Customer did not leave a comment.

BYOUNGHYOK L 
Rating:
5.0

The rental process was efficient and professional.

Robert N 
Rating:
5.0

Nothing

Cardell J 
Rating:
5.0

Customer did not leave a comment.

Antonio F 
Rating:
4.0

Customer did not leave a comment.

Joyce W 
Rating:
5.0

Absolutely first class service! I will rent all future moves with this vendor!!!

Charles W 
Rating:
4.0

Only issue was that the truck was very dirty inside. Was only renting for short time and distance, was not going to make an issue of it.

James F 
Rating:
5.0

Customer did not leave a comment.

Wesley O 
Rating:
5.0

Customer did not leave a comment.

Al E 
Rating:
3.0

I reserve the right to further respond once the final charge is billed to my American Express. The gas charge was not the correct amount of gas as photograph by my camera and provided to the on line checkout. I only traveled a few miles. No way possible I use to gallons of gas and the receipt submitted to me was a gas charge is not correct.

John F 
Rating:
5.0

Customer did not leave a comment.

Didier V 
Rating:
1.0

I brought the U-Haul back clean and got a 100$ cleaning fee

Giavonni M 
Rating:
5.0

Renting from this location was a seamless experience. There was no issue to find parking, it's conveniently located, and it's in a gas station so refueling after the trip was a dream. If ever need another U-Hual, this is where I'll go. The only negative was that the inside of the truck was dirty. I had to sweep it before using it. The mats had dried on mud, (but that's probably because it had been raining) and there was trash under the seats. That didn't take away from how easy the experience was though.

Sabrina T 
Rating:
4.0

Customer did not leave a comment.

Dana H 
Rating:
4.0

Customer did not leave a comment.

Dana H 
Rating:
3.0

It was nice in a bind being the only truck available at 7am on a Sunday. But the truck only had one working windshield wiper and it was raining. The other one was just a metal bar that repeatedly scratched the window if used so we didn't in fear of damage charges. (We didn't notice until it had start raining 4 hrs into our rental day) The check engine light also came on after about an hour and a half and there was no way to get ahold of anyone from the rental location bc they didn't answer phones.

Michael W 
Rating:
5.0

The employees were very helpful and explained things well. Picking up and dropping off was easy. Returning the fuel to level it was at pickup was conveniently accomplished on site. They had the size truck I needed, whereas many other locations seem to always be limited on the size options.

Pamela S 
Rating:
4.0

Customer did not leave a comment.

Andrew W 
Rating:
5.0

Customer did not leave a comment.

jamaal m 
Rating:
5.0

Customer did not leave a comment.

Waldo H 
Rating:
4.0

Customer did not leave a comment.

Donna C 
Rating:
3.0

When walking the returned rental, don’t say everything is good and clean and then charge a cleaning fee.

Nickki G 
Rating:
1.0

Took the keys from me. Never checked the truck in person. Just asked me if I returned the truck at the gas level i got it at. I said yes. He said ok. I left. That was it. Then my invoice showed 66.00 in gas charge. That was to fill it up. I did not get truck on full. This should be refunded.

Anthony M 
Rating:
5.0

Customer did not leave a comment.

James H 
Rating:
5.0

Great staff well behave

Jignelsh P 
Rating:
5.0

Customer did not leave a comment.

phyllis f 
Rating:
3.0

Customer did not leave a comment.

Billy B 
Rating:
5.0

Customer did not leave a comment.

Paul S 
Rating:
5.0

Customer did not leave a comment.

Laurie F 
Rating:
5.0

Customer did not leave a comment.

Janice B 
Rating:
4.0

I was charged $15 for gas when I returned the truck. It was documented by UHaul that the gas gage was at half full when I picked up the truck. This was not accurate. The fuel gage was actually slightly below half full. When I returned the truck, the fuel gage was slightly below half and the fuel gage was exactly where it was when I picked up the truck….slightly below half full but I was still charged $15.

Christopher S 
Rating:
5.0

it was quick and easy and he went out of his way to return an item back to me

william s 
Rating:
4.0

It was ok, nothing great, nothing terrible. Trucks had some damage on them but all damaged areas were marked with “x” marks. Service was ok. Price was ok.

Richard H 
Rating:
1.0

Upon return of the truck I refueled it, leaving it with the same amount of fuel as when the truck was picked up. After leaving the drop site (Sunoco in Pooler) I received an electronic receipt for more gas. I consider this a fraudulent charge against my account. I should have walked the store personnel to the truck, showed the picture of the gas gauge which I took when I picked up the truck and verified it matched the gauge at drop-off. I will know better next time (if there is a next time.)

wallace b 
Rating:
1.0

THIS LOCATION IS A SCAM. THEY ARE OVERCHARGING AND GOUGING CUSTOMERS WITH NONEXISTENT.

Dennis G 
Rating:
1.0

That is sneaky asking me to rate the store and not the company or the stores that did not have what I ordered. This experience was a total circus. I will never ever recommend UHaul to anyone. I will always use Penske in the future. The final kicker was being charged for two gallons of gas. I drove 25 miles and put 4 gallons in the truck. Did I really use 6 gallons to drive a small truck 25 miles? 4.25 mpg? And when I ordered supplies in advance online, I was not alerted to the fact that the supplies were at a different facility than the one where my truck was reserved. Only to get to the second facility and find no truck. The company found one for me elsewhere. When I got there the promised truck was the small one. This required that I make two trips to move everything. So, what is my opinion of UHaul? Abysmal. Never again.

DONALD W 
Rating:
3.0

Customer did not leave a comment.

David D 
Rating:
4.0

The passenger door is broken

QUAMONE N 
Rating:
3.0

The truck smelled like smoke. The mirror on the passenger side was broken and unusable. Engine light also turned on which caused issues.

Steven T 
Rating:
5.0

Customer did not leave a comment.

TAMMY Y 
Rating:
5.0

The truck was dirty and still had mail from a previous rental. I did like how quick and efficient you were and the person was very knowledgeable about how to work the equipment and explanations about how to return everything.

Donald B 
Rating:
4.0

Customer did not leave a comment.

Angela G 
Rating:
5.0

Customer did not leave a comment.

samjiesha l 
Rating:
4.0

All I was asked to do by the clerk is provide them the key back and they would mail me the receipt. There was no truck inspection and they didn’t even ask me any questions about the truck being returned. They didn’t even ask me my name. That entire sequence seemed way too easy to me. I did get an emailed receipt very shortly after though.

Aaron W 
Rating:
5.0

Customer did not leave a comment.

Jose S 
Rating:
1.0

Customer did not leave a comment.

HARMONY W 
Rating:
5.0

Wonderful! I had the I option of going to several different locations and I chose this one AGAIN! Last 2 experiences were just as pleasant. CLEAN equipment. No issues. Easy in and out. These guys here are very nice and helpful. No problems whatsoever.

Felicia L 
Rating:
5.0

Very good customer service and well maintained equipment

Christine D 
Rating:
5.0

Customer did not leave a comment.

Nathaniel B 
No reviews have been submitted for this location.

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