Mal servicio al cliente
VANCETHA C
Customer Reviews for Marathon Pooler
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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The workers are very disrespectful ! upon returning the equipment late they charged $701 I asked for a breakdown of the total they told me to get out their store if I didn’t have money to pay while using expletives
Deverton SStaff very nice
John FI had just filled tank to appropriate level then receive a bill for two gallons. Did not need gas
JAMES BThe truck was dirty
Diego AEquipment was not together definitely needs some attention
CRYSTAL Dbest location and customer experience ive ever had.
JOSEPH BAllow part of self check in to be done before arriving at facility and install backup cameras and fix engine lights. It took too long for me to self check in - most of it could have been done in advance (uploading ID, uploading passport, choosing damage coverage, entering payment info and estimated mileage. I couldn't figure out a way to use the credit card I had entered to rent the truck for payment and had to reenter all of it again while sitting in a sketchy gas station parking lot. Install backup cameras as I had to pay an extra $30 fee plus a 1/2 gallon (I only went about 5 miles) of gas because I was uncomfortable backing the truck up to a gas pump in a buy gas station parking lot. Having an engine light on added stress to the move because I was worried whether it was going to break down, or if having the engine light on was normal.
Catherine LThe back of the truck was really dirty when i picked up. other than that the truck ran great and the customer service was great
JORDAN BI've rented twice from this location. Each time, the employees have been super nice, vehicles seemed to be clean and well maintained. Next time I need a U-Haul in the Pooler area, I will only go to Marathon on Foxfield!
Guinevere WTruly awesome group they stand on business..💪👌
MARTIN WThese guys did a great job
STEVEN GThe roll up door was so hard to open my shoulders were hurting from trying to open. The front bumper was hanging of the heater took over an hour to work
JAMES Dgood location, truck was ready to go, clean & well maintained.
Jeffrey CHablar español todo lo demás perfectamente
ANGEL LNothing everyone was super helpful. Made it fast and easy.
Connie DVerify fuel level with customer
Robert SDeep clean behind seats
BRANDON AThis establishment overcharged me for a dolly that was inside of the vehicle. I called to find out why I was overcharged, and I was told that the manager failed to check the vehicle for the dolly. I immediately asked for a refund for my money. The manager specifically told me to calm down. I asked what was his name. He said he was the manager. I asked the manager again for his name he hung up the phone in my face. I would not recommend using marathon in Pooler for your moving services.
Shaleena Bvan was not clean, but road really well. Door locks a little sticky. But customer service was very exceptional, thank you to both our agents at the counter. Well definitely use them again and recommend this location.
Robert TNo personnel there
JONATHAN BThis was the BEST and smoothest U-Haul experience I have ever had. My husband left his keys in the U-Haul, and when we went back, the shop owner had them for him and had already called us and left a message. Praise God. Thank you!
CHRISTINA CI am not paying extra for mileage nor will I pay for it being late. I returned the vehicle at 2:00 as agreed. I also only went over the mileage by 100 miles. At .79 cents a mile I only owe 79 dollars. Not to mention the tank was not at 5/8 of a tank when I received the vehicle. It was at 1/2. I have pics and everything to prove so. The time of return was not 3:34pm it was 2:01
Jonathen TSuper helpful in return, smooth process
Jeffrey CWe did the online drop off process so we did not have to have help with the staff at the location. The staff at the location was friendly and polite and offered assistance if we needed.
LANCE WThey didn’t have anyone there too, finalize my rental because they were shortstaffed and I got charged an extra day. the check engine light Came on and the truck did not want to start at one point.
DANIELLE TManger was friendly and nice
LASHONDA JCovenant parking area.
Donnell DMake sure the heat works. I almost had to go to the ER after my trip because the truck had no heat and I couldn't feel my feet anymore.
COURTNEY GEngine light was on so I wasn't confident the truck would make it. Also there was some items from the last person left in the cab. While I did the advance check a few days prior, it still took a while to get my truck. Other people in line were also waiting saying the same thing.
Gregory BI was overcharged for the mileage. I used only 4 miles, but was charged for 15 miles. I emailed the email included with my receipt and have not been given any response.
Alexis BThe guys at Marathon Pooler are great—very competent and professional.
James HCheck engine light came on. Low oil indicator came on.
Bobby SStaff are very helpful, fast check in and checks out
MAYANK PTook quite some time to pick up the vehicle but drop off was super fast on the flip side. Vehicle was not super clean and had a strong smell of weed/marijuana unfortunately.
Christina LThe whole process went well. However, the vehicle leaked oil and smelled terrible.
Keisha BGo out with customers to check gas gage. I was charged for more gas than what was in the truck.
Sharon HThe gentlemen that was at store was very professional and very kind. I would recommend anyone needing a U-Haul to go to the Marathon store.
Queana MThe gentlemen at the location that leased out the truck, and then accepted the truck back were nice. Everything was quick and easy. Best U-Haul location.
Paul BThe cab of the truck was dirty and stunk. It also did not drive very smooth and had trouble downshifting when driving it on the freeway. I should have gone back and refused to take the truck as it was but I was on a time constraint and did not. When I turned it in the gentleman who checked me in let me know the truck had missed being serviced. I would not go back to this location again.
Annette MEvery time we have rented equipment at this location, the staff were always very polite and professional and we look forward to doing business again with these gentlemen. Thanks Marathon Uhaul
THOMAS FLocation was fine. Truck had issues and u-haul website was difficult to navigate.
George MUhual need to fix there Online processing but people work here are awesome!
Tracy CNice!
Taekyung LI rent truck from here all the time. These guys are very polite and professional.
Robert WFirst, we need someone who can speak good English. Secondly, someone who can take this job seriously, not with the altitude toward the customers. I would never,ever go back to this place again.
LUONG KThe van needed to be vacuumed out. But the gentleman I dealt with was very nice.
Jayme LEquipment could have used a cleaning. It operated nicely though, and was reliable.
Walter WThe employees were very helpful checking the truck both out and in. Very friendly. Would highly recommend this location to others.
Cathy FHave the additional equipment that I requested. This location did not have an appliance dolly or furniture pads
Christopher KHe was very nice and friendly. He knew what he was doing, and checked me in a few minutes.
MARSHA AI returned the truck early and my credit card was charged for 2 additional days and truck was at the store ??????
Michael LService was perfect. The guy from Sunoco was nice and very helpful
Kymel BDude canceled my previous rental, which I drove to 3 locations over an hour away… because he didn't have the 12 moving pads. Reschedule for more than 100 dollars more. Also, after speaking to U-Haul they were refunding me $50 for the hour drive and multiple locations without a truck …. BS
BRANDON WThe guys were very professional nice and clean store and location l! we filled our gas right there so was very convenient will definelty come back for future Uhaul reservations!!
Ronak PService your vehicles!!! The first van I was given had a broken right windshield wiper and the washer fluid reservoir was empty. I returned to the store and exchanged it for another van. The second van was not my ideal of clean (sand, rocks and a water bottle was in the cab) and the change engine oil light came on before the end of my rental period. Both vehicles needed to be detailed because the had a musty odor and it was obvious they had not been disinfected.
Ameenah SRude service personnel
HERBERT C