If you state a time for pickup and then verify the time, then the van should be available for pickup and or the customer should be notified if it is not available. I had to wait an hour and ten minutes even after calling to get my rental vehicleHermena G.
Customer Reviews for Sunoco Of Paramus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Not make me wait 2 hours for someone give me the keys even tho I did the entire check in onlineJohn H.
Not clear where to drop off keys.Richard C.
The equipment that I ordered was not available. That's fine, but I was told the morning of, after I had gotten the truck, which was really bad for having to move all my stuff (I had ordered a bunch of moving supplies). Please do better with matching this online or giving notice if it's unavailable.Gabi F.
First the pickup location was moved 30 minutes past my original pick up location. Then, the truck had the keys locked inside. When they finally got that open, after an hour, the battery was dead. Dealt with a random gas station cashier who would call the â€œuhaulâ€ rep and handed me a phone. Very shady experience.Kevin K.
Have a person that would explain why I was over charged.Daniel C.
El cliente no dejó un comentario.Dawn S.
El cliente no dejó un comentario.Shyam P.
El cliente no dejó un comentario.Jiries K.
El cliente no dejó un comentario.Walfy M.
everything went well, I was able to return the truck earlier that expected and everything went smoothMiguel R.
Would be nice to actually talk to UHaul person face to face instead of phoneBryan A.
they charge me more than I sign in by the online websiteQun L.
El cliente no dejó un comentario.Julius J.
El cliente no dejó un comentario.Ingris S.
EQUIPMENT WAS MISSING AND THERE WAS NO ONE TO REPORT THIS TO!Eddie R.
I did not buy the coverage but i have been charrged $25 extra dollars.!MUSTAFA U.
Don't cancel someone's reservation the day of and send them miles away from the original pick up point to pick up a truckThomas P.
Truck was dirty, instructions were unclearIrwin M.
Make sure employees know how to check in customers.Harold W.
El cliente no dejó un comentario.Francisco M V.
El cliente no dejó un comentario.Kyle K.
They have added Safe Coverage for $25 without asking. They told me the 3/4 gas is there but there wasn't. And then, when I returned with gas filled in more than I have received by the time I rented, they have charged me for extra gas using their rates. I even showed them the picture of the gas level when I rented and they told me I have to pay for it. It wasn't fair experience for me to pay for it. So I have requested the person to change it to 3/4 as he mentioned since I have returned it over the gas level that I rented, then he told me it's not fair for the next customer. Is this fair for me then? It's still not fair amount that I have to pay for 1 hour 45 minutes rental riding 18 miles in total for $81.82. I should get refund for Safe Coverage Fee of $25 and Additional Gas Charge of $8.25.DoYoung L.
El cliente no dejó un comentario.Raymond H.
El cliente no dejó un comentario.Dajela B.
They tried to tack on a extra day. I clearly brought the van back before I was supposed to. Next time, I would be nice to mention that you are going to charge a extra 50 dollars tax on to the sub total instead of letting me know after the fact and have to call to rectify all the issues. I am extremely disappointed in Uhaul and I don't think I will be using you guys anymore. Not happy with what happened.Michael P.
The truck did not drive smoothly well compared to Other trucks I have rented before. Very dangerous in my opinionGermain T.
All goodMike R.
El cliente no dejó un comentario.David P.
El cliente no dejó un comentario.Debra J.
Not open 24/7 for pickup. Had to wait on the side of Rt 4 for 2 hours until the call center "opened" where I was told to get the keys from the gas station attendant. Very frustrating since this could have all happened at the time of my pickup reservation if it was all done remotely anywaysBraden T.
I was tired drove 14 hrs. The gentleman at the drop off was way above helpful. He got me checked out and even moved it so I wouldn't have to walk being disabled this meant alotTRACY S.
The dealer of the above location has been operating offsite thru phone. That made my in-person check-in more difficult and inconvenient.Chiu S.
El cliente no dejó un comentario.ONOFRIO M.
I need my comprobant , you no send me any notification about this. How I know how much you charge me.RAFAELA T.
Be prepared. Clearly advise the customer where to find the key. Moving blankets were stashed in a shed hidden behind the station, among trash, debris and boxes of food inventory. The blankets were dirty and too few were available. There was no dolly, as ordered. The 100,000 mile old truck was a wreck. The drivers side view mirror was stuck in a position that made it impossible to see other cars. Very dangerous.STUART L.
Check and clean the truck before renting it to someone new.CARLOS A.
El cliente no dejó un comentario.JAMES R.
El cliente no dejó un comentario.Eric S.
El cliente no dejó un comentario.Melissa A.
El cliente no dejó un comentario.JOHN G.
They appear not responsible how operation is run. Need improvements in all areas. Make sure equipment is ready and up to date. Customer service.RUFUS H.
El cliente no dejó un comentario.Nicholas D.
Fast, easy and convenient could not ask for moreSTEVEN R.
El cliente no dejó un comentario.Maurice R.
El cliente no dejó un comentario.JOSEPH P.
El cliente no dejó un comentario.PETER C.
Here again the mobile app nothing but trouble! It kept telling me that I had less miles than when I started out ! ( I put over 100 miles on the truck ) Finally went inside store ( no signs of where to go to for uhaul ) there was a Dunkin Donut and a convenience store clerk ! A sign would have been helpful !Glen T.
Excellent serviceHector R.
El cliente no dejó un comentario.Bianca R.
There was a bit of a wait, and it may be helpful to have more than one attendant on duty.Stacy G.
El cliente no dejó un comentario.JOHN T.
El cliente no dejó un comentario.CHARLES B.
El cliente no dejó un comentario.Lester M.
El cliente no dejó un comentario.Yeyfrey A.
The check out process took a very long time --maybe 30 minutes. Afterwards I found I was charged $50 for a service I never agreed to, and another $30 for something I don't understand and didn't request.Myles L.
Restroom lacked toilet paper and soapJason K.
El cliente no dejó un comentario.David S.
The app did not allow me to upload photos and customer service took 45 minutes to answer the callALEJANDRO F.
El cliente no dejó un comentario.TAEYOUNG P.
You can call me. Too much to list here.JOSEPH A.
El cliente no dejó un comentario.HAMID A.
El cliente no dejó un comentario.Kevin R.
El cliente no dejó un comentario.Ryan G.
El cliente no dejó un comentario.Chris S.
I was charged $40 for an extra day. I did NOT request an extra day & dropped off the truck the next day, per contract. When I initially rented the 1-way rental, U-Haul changed the original pick-up location & I was told that I had 15 additional miles & another day to drop off the truck. I used neither. Please send me a refund or adjust the charge(s) to my credit card, as I've already paid the bill before seeing the receipt. Gracias.FRANCIS K.
Was annoyed at the fact that we had to change locations because the original place was closed due to it being sunday. As well as the notice stating that they are closed every sunday not sure why it was an option as a location for in person delivery.Ivan jay B.
El cliente no dejó un comentario.LAMAR R.
They charge me for gas even if I return it full, they charged me an insurance that I wouldn't accept, and to complete the guy give me the key 45 minutes after it was supposed, I don't recommend this location to anyoneSantiago L.
Make pick up smootherGREGORY M.
El cliente no dejó un comentario.Yoni B.
Dom was friendly and efficient. He made renting the truck and making adjustments to the arrangement quick and easy.Blaine M.
El cliente no dejó un comentario.Luis B.
El cliente no dejó un comentario.ALBERT S.
The U-Haul pick up was outstanding. Dom was like a breeze of fresh air, even though the pick up was a little bit confusing at first, it was smooth from the moment we picked it up to the moment we dropped it off. Great customer service. Highly recommended!Yuber C.
Customer service for uhaul is horrific. Unable to speak with person, when representative answered phone, rude and un helpfulCHARLENE R.
Very easy - was a pleasures to deal with I did call the station the day before as I could not get thru to the u haul 800 number and wished that someone would have answered the phone Left a message but no return call - I just wanted to confirm but it worked out fineAlice F.
Best location and service from location vendor and uhaul online.UJJAWAL B.
El cliente no dejó un comentario.Sean R.
El cliente no dejó un comentario.Thomas M.
El cliente no dejó un comentario.Justine V.
El cliente no dejó un comentario.Anel K.
dude at the sunoco was great. best uhaul pickup i've ever hadDANIEL C.
El cliente no dejó un comentario.EDWARD Y.
El cliente no dejó un comentario.Thomas M.