Don't cancel someone's reservation the day of and send them miles away from the original pick up point to pick up a truck
Thomas P.
Customer Reviews for Sunoco Of Paramus
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Truck was dirty, instructions were unclear
Irwin M.Make sure employees know how to check in customers.
Harold W.They have added Safe Coverage for $25 without asking. They told me the 3/4 gas is there but there wasn't. And then, when I returned with gas filled in more than I have received by the time I rented, they have charged me for extra gas using their rates. I even showed them the picture of the gas level when I rented and they told me I have to pay for it. It wasn't fair experience for me to pay for it. So I have requested the person to change it to 3/4 as he mentioned since I have returned it over the gas level that I rented, then he told me it's not fair for the next customer. Is this fair for me then? It's still not fair amount that I have to pay for 1 hour 45 minutes rental riding 18 miles in total for $81.82. I should get refund for Safe Coverage Fee of $25 and Additional Gas Charge of $8.25.
DoYoung L.friendly
MUHAMMAD S.They tried to tack on a extra day. I clearly brought the van back before I was supposed to. Next time, I would be nice to mention that you are going to charge a extra 50 dollars tax on to the sub total instead of letting me know after the fact and have to call to rectify all the issues. I am extremely disappointed in Uhaul and I don't think I will be using you guys anymore. Not happy with what happened.
Michael P.The truck did not drive smoothly well compared to Other trucks I have rented before. Very dangerous in my opinion
Germain T.All good
Mike R.Not open 24/7 for pickup. Had to wait on the side of Rt 4 for 2 hours until the call center "opened" where I was told to get the keys from the gas station attendant. Very frustrating since this could have all happened at the time of my pickup reservation if it was all done remotely anyways
Braden T.I was tired drove 14 hrs. The gentleman at the drop off was way above helpful. He got me checked out and even moved it so I wouldn't have to walk being disabled this meant alot
TRACY S.The dealer of the above location has been operating offsite thru phone. That made my in-person check-in more difficult and inconvenient.
Chiu S.I need my comprobant , you no send me any notification about this. How I know how much you charge me.
RAFAELA T.Be prepared. Clearly advise the customer where to find the key. Moving blankets were stashed in a shed hidden behind the station, among trash, debris and boxes of food inventory. The blankets were dirty and too few were available. There was no dolly, as ordered. The 100,000 mile old truck was a wreck. The drivers side view mirror was stuck in a position that made it impossible to see other cars. Very dangerous.
STUART L.Check and clean the truck before renting it to someone new.
CARLOS A.They appear not responsible how operation is run. Need improvements in all areas. Make sure equipment is ready and up to date. Customer service.
RUFUS H.Fast, easy and convenient could not ask for more
STEVEN R.Here again the mobile app nothing but trouble! It kept telling me that I had less miles than when I started out ! ( I put over 100 miles on the truck ) Finally went inside store ( no signs of where to go to for uhaul ) there was a Dunkin Donut and a convenience store clerk ! A sign would have been helpful !
Glen T.Excellent service
Hector R.There was a bit of a wait, and it may be helpful to have more than one attendant on duty.
Stacy G.The check out process took a very long time --maybe 30 minutes. Afterwards I found I was charged $50 for a service I never agreed to, and another $30 for something I don't understand and didn't request.
Myles L.Restroom lacked toilet paper and soap
Jason K.The app did not allow me to upload photos and customer service took 45 minutes to answer the call
ALEJANDRO F.You can call me. Too much to list here.
JOSEPH A.I was charged $40 for an extra day. I did NOT request an extra day & dropped off the truck the next day, per contract. When I initially rented the 1-way rental, U-Haul changed the original pick-up location & I was told that I had 15 additional miles & another day to drop off the truck. I used neither. Please send me a refund or adjust the charge(s) to my credit card, as I've already paid the bill before seeing the receipt. Gracias.
FRANCIS K.Was annoyed at the fact that we had to change locations because the original place was closed due to it being sunday. As well as the notice stating that they are closed every sunday not sure why it was an option as a location for in person delivery.
Ivan jay B.They charge me for gas even if I return it full, they charged me an insurance that I wouldn't accept, and to complete the guy give me the key 45 minutes after it was supposed, I don't recommend this location to anyone
Santiago L.Make pick up smoother
GREGORY M.Dom was friendly and efficient. He made renting the truck and making adjustments to the arrangement quick and easy.
Blaine M.The U-Haul pick up was outstanding. Dom was like a breeze of fresh air, even though the pick up was a little bit confusing at first, it was smooth from the moment we picked it up to the moment we dropped it off. Great customer service. Highly recommended!
Yuber C.Customer service for uhaul is horrific. Unable to speak with person, when representative answered phone, rude and un helpful
CHARLENE R.Very easy - was a pleasures to deal with I did call the station the day before as I could not get thru to the u haul 800 number and wished that someone would have answered the phone Left a message but no return call - I just wanted to confirm but it worked out fine
Alice F.Best location and service from location vendor and uhaul online.
UJJAWAL B.dude at the sunoco was great. best uhaul pickup i've ever had
DANIEL C.