Didn't realize it was the right drop off no signs or other insulation trucksJeremy P.
Customer Reviews for Sunoco Mahan
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.tascol W.
Had lots of bugs on windshield and peoples paperwork still in thereANTHONY B.
Excellent customer service and great location to rent fromPiyush P.
Busy convenience storeGregory P.
El cliente no dejó un comentario.GORDON W.
El cliente no dejó un comentario.melissa L.
El cliente no dejó un comentario.Joshua H.
Lady was only clerk on duty at this convenience store and wouldn't leave store to inspect truck, get mileage or verify gas levelGregory P.
El cliente no dejó un comentario.Sean L.
Be on premise at pick up. Person had to be called by gas station attendant and had to wait on them to call me to confirm info before i was give keys. Had to give my credit card and drivers license over phone.TAVIA S.
Good location access and key drop off easy.Darius M.
Very friendly and while he was very busy, calmly answered every question I had as though no other customer was in the line.stephanie I.
We arrived punctually at our 9 am appointment to pick up a truck. The staff there â€œcouldn't remember his passwordâ€ to get in the Uhaul system. He immediately started trying to send us elsewhere saying he couldn't get his â€œAFMâ€ on the phone. After waiting over thirty minutes, we had to leave for another appointment one of us had. We told the Uhaul staff there that we would be back, hopefully giving him time to work things out. So rather than my husband going on to begin loading, and, by the way, during the longest stretch of dry weather that day, we still had no truck. We returned two hours later to find that he had not tried to get things straightened out with his Uhaul access at all. I therefore got Uhaul staff on the main nationwide number to escalate this resulting in the â€œAFMâ€ calling me to say that he was tied up earlier in the day but had not heard back on this matter at all. I informed him that he needed to do some in-depth training at this location. This was totally unacceptable. Not only was it now pouring rain, we had to stay over the next morning to finish loading the exact amount of time we had lost waiting for the truck that was right there before us. When we should have left around 7 am the next day for a thirteen hour drive, we left after 10 am and didn't reach our destination until 2 am. Having to return a rental car at 8 am the next morning. We are senior citizens so this was no easy task doing all that loading and getting in so late due to this Uhaul curfluffle. However, the â€œAFMâ€ did apologize and gave us a discount, so that was nice and the truck did well otherwise. Regardless of the issues we faced at the Tallahassee location, we are grateful to be able to have this service available.Howard M.
El cliente no dejó un comentario.Henry C.
The guy at Sunaco, the place I dropped out, was extremely nice and friendly.Demetrius A.
Building is an old Sunoco gas station. No pads available or any additional packing materials, although on-line it allows you to reserve them.Jeffrey W.
The person representing U-Haul was very professional and very helpful . I would go there again.Patricia K.
This truck was filthy. The whole cab was covered with mud. The back was full of dirt and the blankets were not folded. I returned it exactly the same way I found it and got charged a cleaning fee. I even uploaded one picture of the cab and tried to take multiple more to send but the app would not allow me. Will never use them again.Eric R.
The location should include certain items such as blankets, locks, handcart.Eric R.
El cliente no dejó un comentario.diana V.
El cliente no dejó un comentario.WADE F.
El cliente no dejó un comentario.DAndrea W.
El cliente no dejó un comentario.JOHN M.
Stop hiring convicts and people out of DOCâ€¦.Zachary F.
El cliente no dejó un comentario.LEE S.
El cliente no dejó un comentario.David N.
El cliente no dejó un comentario.Walter D.
Please have all the equipment prepared for customer. Moving is not easy, and not having proper equipment makes it more difficult.Maya H.
El cliente no dejó un comentario.Doug A.
They were extremely helpful, friendly and warm!ROBERT I.
Worse experience ever changed my truck pick up 4 times did not have a dolly drop off and storage two different locations storage unit too small had to get two units in different locations.Not at all a good experience and I was exhausted when I finished.valeria B.
Great service, friendly sales clerk! Continue the great work.Marissa J.
Be more punctualErvin P.
You doubled the charges with a fuel surcharge. I returned the truck with more fuel than on check out. Why would you do that?James E.
El cliente no dejó un comentario.Sebastien A.
The location and personnel were fine. The overall experience from making the reservation to picking up the vehicle could not have been worse. That should be part of the rating. If a U-Haul executive had to go through the crap I had to go through they would resign and embarrassment.John F.
The clerk behind the counter had a customer getting a van so he contacted somebody on the phone to help set me up so I could be out the door sooner. Friendly competent service.David M.
Neither my reservation nor that of the guy behind me in line, were showing up in the records at the gas station. However, the man (ibthink store owner) was fabulous. He was professional and accommodating and did everything he could to please both customers. He turned around what could have been a very bad experience. So GREAT customer service to the Suncoast man!Valerie P.
El cliente no dejó un comentario.JEAN R.
The lady at Sunoco Mahan was so nice and saved the day after the first location completely messed up and cost us a lot of time. But this lady was amazing and so accommodating!Valerie C.
El cliente no dejó un comentario.MICHELLE C.
The process to conclude the rental after dropping it off was not entirely clear. We thought we could make the online entries from any location. We had to go back to the rental site to conclude the return.Nancy S.
The gentleman greeted me once I pulled out and made the checkout process simple.garrett S.
They were friendly!Mark Z.
Uhaul has stepped up its game since the last time I rented.Leslie H.
Fast and easyFREDDY M.
I was supposed to pick up truck n Monticello, FL and had to go to Tallahassee, FL to pick up. So I had to arrange a ride to go get the truck when I was originally going to walk to get. I also ordered furniture pads and when I got to the location to pick up the truck they had no furniture pads. I had to give furniture away that I was going to wrap with furniture pads because they had none for me. Super disappointed on how it was handled and the heads up I got about picking up n a different location with no furniture pads.Todd L.
Charges way too much for a 20 dollar truck to many taxes ended up paying to much way too much.. Never will rent again.. with all those hidden fee and chargesâ€¦Nicole S.
El cliente no dejó un comentario.Benjamin L.
El cliente no dejó un comentario.KENNETH S.
El cliente no dejó un comentario.Jennie N.
Have more size options of trucks.Esther A.
Just keep up the good work. Everything went very well. The truck had loads of moving blankets which was very helpful. Great service and would highly recommend using this location.Ajit W.
bigger parking spaceWalter A.
El cliente no dejó un comentario.Sandy T.
Customer Service from the Clerk was fantastic! My first U-Haul's battery was completely shot, so I had to go through the process of being issued a different one. She was very helpful and kept in communication with me the entire time. She was able to resolve the issue and get us on the road!Austin K.
Best service at this location, very helpful and friendly, went above and beyond to help meDhiren S.
El cliente no dejó un comentario.Louis G.
Good job.JAMES P.
El cliente no dejó un comentario.Javier C.
Make sure that trucks are logged in and ready when customers come. The lady had to go through a big hassle with 1800-uhaul, to get my registration correct.Sandra C.
El cliente no dejó un comentario.KATHLEEN B.
Owners provided excellent service.Robert M.
Never use the moving company that you recommend to me. It was an awful experience and the movers were unprofessional. How do I file a claim for my damaged property?Tony W.
I was told to return it anywhere and handed a key. That's it. Had to go out to the lot and find the truck myself. Then when I returned the truck anywhere as I was told, there was a 20 fee for returning to the wrong location.Joy A.
El cliente no dejó un comentario.Pat P.
El cliente no dejó un comentario.Kelly L.
El cliente no dejó un comentario.BETTY P.
I went to this location and it was inside a gas station. The guy that took my process was drunk and wasted. He gave me the wrong key. They told me I was getting a 20 foot and at the end the gave me a 15 foot. They charged me twice my credit card by mistake and I'm still waiting the refund. When I return the truck I clean all the truck and they still charge me 25 additional. It was a very bad experience and nobody cares.suzette H.
El cliente no dejó un comentario.Jamal A.
Truck was dirty. Didn't have hand truck or blankets that I ordered. Tow dolly was defective, 2 hours into my drive I had to call uhaul because my car was coming off the straps. When I picked up truck the person was not friendly at all and was on the gas station phone which was being touched and breathed on by everyone else. And this wasn't even the location originally picked. Uhaul should not be sending people to this location at all.Rick Y.
The young man was awesome, he made the experience better.walter P.
El cliente no dejó un comentario.Amado C.
The attendant did not know what to do and called someone else. No one we interacted with spoke English.Brenda B.
El cliente no dejó un comentario.Tecumseh S.
El cliente no dejó un comentario.Sammy C.
Absolutely awful experience; owner showed up 45 minutes after scheduled pick up time, the gas station cashier was clueless-- rightfully so, since he is a gas station attendant, not a uhaul employee-- and the trailer had a broken strap so I had to provide my own to make it work. He then refused to take the trailer on a return the next day and sent me to an alternate location across town, who was nice enough to wave the alternate location fee that the sonoco owner didn't tell me that I would incur. The trailer was also attached to a uhaul truck in the gas station parking lot so I had to move the uhaul myself so I could unhook the trailer in a tiny parking lot and hook it up to my truck. Will not be doing business with any uhaul location except for bo's furniture at 2636 Appalachee pkwy who provided excellent help and customer service upon return of the trailer.Colin M.
El cliente no dejó un comentario.Shelby S.
Keep doing the things you all are doingVinson B.
El cliente no dejó un comentario.VIENNA G.
El cliente no dejó un comentario.PATRICK M.
I wanted a receipt at drop off and received a hand written note with the date, time, and signature from the gas station attendant. I did receive an email later letting me know it was returned along with a $60 bill for being an hour late. It would have been better at the time I dropped off to be aware of the charges and to make sure nothing else was an issue.Ronald H.
El cliente no dejó un comentario.Anthony M.
El cliente no dejó un comentario.DONALD H.
El cliente no dejó un comentario.Kenneth K.
They took my hole deposit. I went to two places to return truck they didn't have my deposit. Then they took my deposit said I had extra miles and gas. Lol when I got the truck with no gas then they made me pay for gas for the next person. I will never use uhaul againYvette H.
El cliente no dejó un comentario.MARCI Y.
The man was nice, Mahan Drive is a very congested street making it difficult to turn around in a moving truck.Matthew S.
El cliente no dejó un comentario.Stephen L.
The person who assisted me when picking up my truck was courteous and efficient. The truck I had reserved was ready and waiting, and it was clean and in good working order.Lee K.
It's a gas station. It did not have proper staffing. If you inquired about a reservation, they gave you their phone to talk to a representative. There wasn't adequate parking. When I had a return problem, I had to wait 15 min on hold over the phone to resolve it.Jeremy P.
El cliente no dejó un comentario.Emanuel R.
El cliente no dejó un comentario.SEAN M.
El cliente no dejó un comentario.steve N.
the problem is that the drop off location was a gas station, with the U-Haul representative not being available. The gas station attendance could not find the record of me having to return the truck there. I had to call another office to figure out where I need to drop it off, even then, no one was sure. After 15 minutes U-Haul representative showed up to ensure I had return the truck and gave me the confirmation. I would not want to drop off a major equipment without U-Haul personnel present there.TOURAJ T.
Inside of the truck was disgusting. Dog hair, cigarette ash, dog food spilled behind the seat. The truck itself had worn out front brake that squealed upon braking and an exhaust rattle that was very bad. The windshield wiper blades were shot and missing the rubber component that cleared the window when it rained, which it did on my drive, making half the window useless. Lastly, they did not have the rental mats at this location.Daniel P.
El cliente no dejó un comentario.donna G.
The worker wasn't able to check the truck in while I was there. Told me to just leave it and he would get to it later and I would receive an email. I'm thankful my husband took a picture of the mileage and gas because I was charges for fuel and I had way more left in the truck then when I rented it. We ensured the entire truck was clean inside, back and out and was changed a cleaning fee when there wasn't nothing to clean.Angele H.