Before is use to be so easy simple to rent a truck I rent multiple times your app is worse then any app I ever see very poor service it took me over two hours to pick up the truck since the app had the issue same as for return no doubt your price and trucks are really good you need to work on your app and make it more easy for people thanks
Muhammad A
Customer Reviews for Sunoco Gas
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Terrible customer service. Had to argue with the attendant to receive the keys. And returning to a different location that picked up is also extremely inconvenient. Extremely
Kris SRipped me off never use again
James SGood service
Muhammad HApp is annoying to use, buggy. Having to wait for approval at 5:30 in the morning is annoying. I have said this before. You need an auto-approval process. Site did not say that you had to go inside at this location. I preferred a contactless pickup. I was not happy.
Bryan BI ordered furniture padded and it was never in the truck
Victor PNever get the rented moving blankets you shouldn’t even offer this as an option
Christopher OI'd never rent from this location again! The employee didn't know what he was doing he was not friendly or helpful at all ..it took over 30 minutes to get the rental. The reviews for this location were very bad I should have looked at them before I went there. This experience caused me to be late and consequently hit traffic going in both directions to my location and back to drop off. Drop off was a nightmare as well. Nasty and no help whatsoever. He came out yelling at me because he wanted the van moved up another 5 feet.
Linda WWas very slow ..
Enelsida TPerfect service thanks a lot
Omer FPlaces like this are not as good as UHaul I was scheduled to pickup and drop off at Route 110 for April 2 at 8am When arrived I was told my reservation was changed on Friday night at 5:30 pm I was sent a text. In all the years in dealing with UHaul I have never not gotten a phone call to advise me of a change I drove all the way to the pickup location only to be told I had to drive to Route 109 I would have never accepted this change had I known The Sunoco location is not set up to deal with UHaul customers As a matter of fact when I returned the person working the customer didn't speak English well. I had to wait for him to come out and get the mileage from the truck because he was busy selling gas and items from inside mini mart Just not what I expect from UHaul
Michael CThe attendant at the gas station who held the keys to the truck and rental process was very rude. Despite my having a reservation for 10:30 pm and arriving a half-hour early, he at first refused to honor the reservation as he wanted to close up and I was "wasting his time." He asked me to come back at 5 a.m when somebody else could help me. Only when I started calling U-Haul's customer service line did he let me get the truck, although rushing the process (did not let me examine the equipment, did not even let me sign the contract, and repeatedly told me I was wasting his time at a "ridiculous" hour.) This location should not be a 24/7 equipment location if they are not interested in serving U-Haul's customers.
RYAN FOnly if they wanna really catch ah new charge like dead ass real talk mi nah joke tah rass uno know best tah be ready fah d b.s. tah ras. Ovah air
Anthony DEverything was fine.
Russell LAll was perfect!!
Victor MI however am very disappointed in the RMK in Lindenhurst calling me the day of telling me I cannot drop off at there lot as scheduled and telling me to figure it out. Moving is stressful enough , no need for Uhaul to add more stress to it because of their poor planning.
Adam ANothing really,great customer service at this location
Joseph PVery disappointed in U-haul. I made reservation on line at a specific pick up and drop off, I completed registration, received email conformation, and I called to confirm reservation. The day before I moved I recieved text that the pick up and drop off changed, both a good hour out of my way. They did give me free extra mileage for my inconvenience. U-haul Knows how to take a reservation, they just don't know how to Hold the reservation
susan wWorker at gas station didn’t know how to work with mobile check in and check out.
Daesa W??
Maria BGet someone else to work at the location highly upset with this place , was not given anything to show I returned the truck with proper fuel measurement. And now being charged for driving miles that I didn't and for fuel highly upset! Dropped it off same day n received email drop off was made the following day
Joel DWorst experience. Worker did not know how to log the truck back in. The supervisor was off. Now getting charged for 3 days instead of 1 day. Called Uhaul the day of drop off they could not help. Now have to fight to get my money back.
Kevin S