Ladies were very friendly and professional. ThanksDAVID O.
Customer Reviews for Sunoco Auto RepairLLC
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Both the man and woman who helped me were extremely patient. Super laid back and welcoming. Overall excellent experience in a very stressful time of my life.Jesse A.
The staff at this location is extremely friendly and made the rental process so so so easy. I would definitely recommend and will again, when in need.William H.
The two women that I dealt with were very helpful and friendly.Richard S.
I rented 15' truck on 08/01/21 from 9:30 AM till 6:30 PM. The truck was returned at around 6:30 PM at Sunoco Auto at 5790 State Rd., Parma, OH on the same day, however the representative stated he could not process my rental return as the computer system was down. He assured me that he was going to process my return as soon as their computer system starts working again. So I gave him the truck key and left. When I received the email receipt later that evening, I realized that I was charged twice for the rental rate. Also, I was charged for advanced coverage instead of basic coverage. Moreover, the mileage was counted incorrectly. The correct mileage that I used was 23 miles. As a result, I was overcharged $14+$29.95+$10.27=$54.22. I called them next day and asked to return me the money they overcharged. They acknowledged they did the mistake, however stated that they were not able to do anything. I WILL NOT USE THIS LOCATION AGAIN. THIS WAS MY WORST EXPERIENCE WITH UHAUL.I AM SO DISAPPOINTED!!!!Dmytro L.
The gal taking care of this rental at the location was very helpful.Lawrence N.
Cashier never asked for a drivers license from my husband or for any identification. When bringing the truck back another cashier handled the transaction. She was very rude to my husband. She insisted he put gas in the truck for a second time although we put the gas in that was required. She tried to tell my husband he couldnt get our $100 deposit back because that was the cost of the truck. The entire cost for the truck and mileage was around $37. My husband asked how hed get the difference and she had to call her boss because she insisted our refund would be $40. My husband explained her math was off. Her boss told her that our refund would be around $60 and it would take 3 to 5 days before it went back on our card. Not sure why it would take that long but sure. The entire experience was stressful. The fact that they never even asked for an I.D. from anyone im pretty sure isnt legal.Angel R.
Truck was ready, fueled and clean. Staff was extremely helpful and kind. I would use this location again in a minute.Jeffrey Z.
El cliente no dejó un comentario.Sean H.
El cliente no dejó un comentario.Eric P.
Customer service was great. Had a great laugh with both ladies. Never been to that part of town before so it was a great first experience!Christopher W.
Everything was awesomeRomell W.
El cliente no dejó un comentario.MICHAEL B.
The3 first time that I went in to rent the computers were down. There was a truck in the lot on a SAturday night and I just wanted it for a couple of hours to pick something up at Lowe's, but coiuldn't which was frustrating..Stephen S.
El cliente no dejó un comentario.William F.
Nothing, was very niceWILLIAM F.
El cliente no dejó un comentario.joseph A.
Definitely go to a self-service location like this one. 100% do not go to the actual uhaul location as they don't even follow state law.Michael S.
I was charged for 18 gallons of fuel when the tank was fulltimothy C.
Nothing comes to mind.Steven M.
El cliente no dejó un comentario.Kevin G.
Viry nice staff. Mike did a good job of taking care of a billing error right away.PHILLIP K.
Woman didn't have a clue what she was doing. Other locations never had a problem. Had a RSVP and couldn't even have my card run properly.James P.
The staff there before and after was very friendlyTERESA D.
The cab and the box were nasty dirty. The moving covers were not in the bag they were stacked on the floor the dolly was also used and not reset I took pictures of this mess but your website would not allow me to send more than one with all this said this my worst experience with Uhaul period!!Robert B.
El cliente no dejó un comentario.Jacqueline V.
Great customer service. Wonderful location. Very friendly staffAliece S.
El cliente no dejó un comentario.TONY S.
El cliente no dejó un comentario.Andrew R.
The girl who helped me couldn't have been more friendly and helpful so I don't know what you could do to improve thereTom K.
All the trucks should have cruise control, other than that I was happy with the truck and the customer service at the locationDaisy E.
Nothing. Staff very friendly and helpful. They completed the check in because I forgot my phone.Richard C.
El cliente no dejó un comentario.adam D.
El cliente no dejó un comentario.Colin M.
The service was great and speedy I was in and outLisa J.
Continue doing what you are previously doing. Renting the truck was very easy and everything went smooth.Ray F.
everything went perfectlyamy P.
El cliente no dejó un comentario.leishla G.
I am not happy at all, when I rented the truck they give a bill is 88.95 they didn't tell me anything else, and then after I returned the truck,they said computer down they couldn't give me a bill and next day they charge 54.61 More with out a notification, look like they charge what ever they want ,this a very very bad service....... they don't even call me to let me know why they charged me moreSy V.
El cliente no dejó un comentario.noorahman W.
I made a reservation online. When I show up to the place, I saw four 10ft trucks parked. When I walked in the place, the representative stated he had no trucks available for me. I let him know I had an online reservation and he continued to state that the trucks were down for repair, another truck was a 15ft truck (the place only had 10ft trucks), his internet was not working and he has nothing for me. I called Uhaul directly to figure out my next steps and I was told to contact the dispatch manager. I call the dispatch manager, she calls Sunoco Auto Repair LLC (this place) directly. She calls me back and said to proceed to one of the trucks parked in the parking lot at this place and follow the instructions on my phone. I follow the instructions, waited and received my verification and proceeded to pick up the keys inside this place. The doors to this place were locked and if it weren't for a young lady who was about to walk out the door, they may not have opened the door for me. Once inside with my Uhaul verification on hand, the representative was not happy and told me he will not release the truck until he received a phone call from the dispatch manager. I reminded him again I have all my verification on hand and proceeded to show him but he wasn't having it. He had the nerve to tell me to contact the dispatch manager myself and tell her to call him. I call the dispatch manager who in-turn calls this place. Then, he simply gives me the keys. The customer service at this place is horrendous! Even doing all the leg work myself to the point that all they had to do was simply give me the key, he didn't want to do it and made the whole experience beyond frustrating. He had no intention to help me or even make a two minute courtesy phone call to the dispatch manager. This was suppose to be an easy breeze pickup but that was not the case here. One of the most frustrating experiences I've had in quite some time. Not to mention the time this ridiculous experience consumed!Randy R. C.
El cliente no dejó un comentario.stephen A.
El cliente no dejó un comentario.Hassan H.
El cliente no dejó un comentario.CARRI B.
El cliente no dejó un comentario.francis P.
Your website is extremely cumbersome. It took 45 minutes to get the truck, even after i ordeded everything on line. The fuel in the truck was not what they said was in it. I took photos and adjusted the fuel and submitted to you. When finished moving i refueled. I was still charged for 4 more gallons of gas for $ 17.00. I want my bill adjusted.John K.
The truck leaked, overnight my boxes got wet in the back end of the truck. The check engine light was on for the full two days I had the truck, the mileage and gas gauge readings on the contract for both incorrect. The shop did correct the mileage and the fuel reading so there was no incorrect charges. But I was very disappointed with the overall quality of the vehicle.Robert N.
El cliente no dejó un comentario.brenda S.
El cliente no dejó un comentario.trisha M.
This Sunoco location at state and snow could Not rent out the truck I reserved on line. Had to go to the actual U haul location at snow and stumph road to get the rental. Then when I returned they could not enter the truck as returned and as of Monday after Sat rental still have not confirmed that truck was returned . In my opinion this location should not be used for uhaul rentals . Do yourself a favor and go direct to the nearest uhaulPaul S.
El cliente no dejó un comentario.andrako M.
Educate u haul employees on what they are doing.David B.
El cliente no dejó un comentario.LAURA F.
Make website easier to use. Fix the loose steering in the truck, too much play in steering wheel.Mark H.
Truck was very bouncy and hurt my back. I did not take the truck above 40 mph and I think it needs new shocks. The lady who initially set me up was great but the guy at the counter when I dropped the truck off had terrible customer service. As i walked in with my 10 year old neice he was cussing and carrying on. When i asked for my total he said that it was $650 jockingly and that I would get an email. I love uhaul but this location could use some customer service training. I will continue to go to the traditional stand alone uhaul facilities as I always have good experiences with them.Steven H.
El cliente no dejó un comentario.Vivian J.
El cliente no dejó un comentario.Elizabeth L.
Store was late to open. Numerous costumers waiting for over a half hour! Was charged for mileage I did not put on! Rude customer service. Over chargedKyle R.
A little over priced.daniel H.
Terrific service from this location!CRAIG B.
Need to clean equipment betterlinda C.
El cliente no dejó un comentario.Jessica G.
El cliente no dejó un comentario.Dennis D.
El cliente no dejó un comentario.Roy R.
The location was convenience to my home. I fueled the truck right at the same location when I returned, and quicker when handling paperwork. So happy for the quick & easy convenience. Will use againCorrine S.
El cliente no dejó un comentario.Amy P.
Staff is very unfriendly at this location!Thomas G.
El cliente no dejó un comentario.Antoine M.
The Uhaul was a dirty, cigarette ashes and empty bottles inside the cab, but the overall pickup and drop off process was very smooth. I reserved a time and input most of my information online, which i would recommend. This place is also a gas station, so refueling before drop off is very easy and convenient.Tanner A.
It took one hour just to put the order in at the location because they couldn't figure out the system. I was not told that I had to replace/pay fuel on top of the $.99 per mile and I was forced to pay for insurance when it was not needed.Scott A.
We told the guy no insurance. When dropped the truck back off we were charged for insurance. The person there couldn't fix it. She was there when we picked the truck and knew we didn't request insurance. Not very happy about it.Robert D.
The clerk who rented me the truck had absolutely no idea how to use a computer. When things did not work, he had me work the computer and keyboard for him.Matthew D.
El cliente no dejó un comentario.Donald W.
Please ensure proper training for employees on the uhaul systemAmber D.
El cliente no dejó un comentario.William B.
El cliente no dejó un comentario.matt G.
Cashier was super nice quick quick friendlyDenise T.
Employees were not well informed on process. I used the mobile option to make this process "easier". When I went to retrieve the keys, I was told they still needed to go through a process to give me my truck. After waiting about 10 minutes, I got the keys to the truck. I was not given paperwork for my rental. When I returned, I was greeted by an employee who was outside smoking. She asked if I had the paperwork and I said no. She said I couldn't get checked in until she found it so we would look together. I waited 10 minutes for her to find part of the paperwork which had my signature on it. The employee had dated the paperwork 1/26 - I picked up my truck on 2/2. We went through a process to check in the truck using an tablet. She made me stay while she went through the process so I could see what she was doing. Overall this location seemed disorganized. It was convenient because it had a gas station connected so I could fill up upon return, however the experience was not what I generally experience from U-Haul. Additionally, the trucks had several damage points indicated on them.Nicholas T.
Seems the computer equipment needs upgrading.ken M.
Everything was fine with using the truck, our move itself went smoothly. However, the girl we picked up the truck from was supposed to give us a contract apparently which we didn't get, and mark down what our fuel tank was at prior to us taking the truck, which she didn't do. We didn't know any of that was supposed to happen until we went to drop off our truck, and were told by a different lady we needed a signed copy of the contract to drop it off. We didn't have it, the first girl had gotten us to sign and had the copies. The lady we we're dropping off to however had no copy or the papers we signed, and we'd never gotten a copy of our contract with the starting gas amount on it either because their printer had been out of paper all day. It ended up being close to 30 or 40 minutes that we were there, and yet there was nothing the second lady could do, so we had to pay $15 more than we should have. The second lady did everything she could to help us, but honestly I would be very hesitant renting from this place again when we had to pay $15 higher than our budgeted price just for the truck. It might not sound like a lot, but moving is an expensive time with so many expenses all at once. We went with uhaul for the close location so we could pick up and drop off quickly, and the reasonable renting cost. In the end, we were pretty disappointed and frustrated with both.David B.
Clean and swift service, highly recommendedMustafa A.
Professional fast and easy! Thank you!Laurie E.
El cliente no dejó un comentario.Angelica E.
El cliente no dejó un comentario.Dean T.
everything was fineJames R.
I put "yes" on well maintained, but there really was something weird about starting the vehicle. I wonder is the starter is bad, as turning the key several times did nothing. I got through it, but was worried that it might not start each time.Bill Z.
El cliente no dejó un comentario.tossie W.
El cliente no dejó un comentario.Chuck H.
El cliente no dejó un comentario.Andrew E.
El cliente no dejó un comentario.David G.
We requested a dolly to be included with our truck and they never gave it to usGina B.
Train your staff. It is not their fault they can't operate the equipment placed at a random gas station.Dale A.
El cliente no dejó un comentario.Nathan H.
It was the absolute worst service I've ever received in my life when renting a truck or any type of vehicle for that matter. I had a reservation and was at the location early to pick up the rental, only to arrive and see that they were going to give my truck away to a man without a reservation. The man became combative because, â€œhe was there firstâ€ however, I was the one with a reservation. I had to threaten the store employee with having to call Uhaul for refusing to give me the truck I reserved and the police so that she wouldn't give the truck I RESERVED away. Their system clearly showed that I had a reservation. I truly hope that this issue gets addressed.Stephanie Z.
Nick was great and super friendly! The truck was clean and super convenient! Had a great experience!Jennifer H.
The truck was in real good condition, consumes less gas and is just the right size that I needed. The service was quick at the counter and we drove off from the garage in just around 30 mins. The gentleman who took care of us was really accomodating and explained to me the whole process. It was a really satisfying experience for me without the hassle. Thank u-haul!Vincent C.
El cliente no dejó un comentario.elizabeth K.