Excelente servicio
Maria R. | Overall Experience
Customer Reviews for Sunnyvale Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Easy online rental
Aleta ("Annie") Oium O. | Overall ExperienceIt was close to a nightmarish experience doing it online with multiple pictures needed to be taken. At the end I was charge additional $10.
Marian Z.Woman I worked with at the counter was genuinely delightful.
IAN P.Great location, drive up units.
Christopher H. | Overall ExperienceThe unit leaked and the door was very hard to open even after it was replaced
Nancy N. | Overall ExperienceThey rented us a truck with a bad tire. Which extended the trip. They also had the speed set so you could barley go the speed limit.
Tricia G.Conveniently location on the East side of Longmont
Sarah M. | Overall ExperienceGreat location
Brian B. | Overall ExperienceGreat service
Terry S. | Overall ExperienceAwesome month to month lease
Brian J. | Overall ExperienceOutstanding service, very nice people and will return if I ever need storage again.
Manjit A. | Overall ExperienceMuy amables y hablan espanol
Maria Elena S. | Overall ExperienceClosed office
Sarah R.Excellent service and easy access
Carlos S. | Overall ExperienceExcellent customer service!
JOSEPH M.My storage experience has been nothing but good! You are taken care of in person and over the phone. I highly recommend Longmont Storage!
Maria B. | Overall ExperienceGreat drive up units
Patrick B. | Overall ExperienceGreat service and easy online access to rent and pay
Brian B. | Overall ExperienceEasy online rental
Brian B. | Overall ExperienceManager on site and great prices
Scott M. | Overall ExperienceWell kept facility and manager on site
Colleen K. | Overall ExperienceWell kept property
Maria P. | Overall ExperienceGreat location off 9th and Lashley.
Margarita A. | Overall ExperienceThese were the best Uhaul representatives we ever worked with. They helped correct a bad experience we had with the guy at clover basin, and made sure I was able to pickup the truck when I needed it.
CHRISTOPHER B.Had a large unit here 10X28 and it was perfect for my car and RV
Greg M. | Overall ExperienceHad a unit at this location and never had issues and it was easy to access all units are drive ups.
CHRISTOPHER ALLEN W. | Overall ExperienceManager on site, electronic gate and cameras on all the property. Easy and secured location.
Christina O. | Overall ExperienceThe clerk had difficulty with the technology not working correctly when he checked me out, which took extra time; and when I checked back in after-hours using the website, I also had trouble getting it to work correctly, which also took extra time. Simplifying and streamlining these software solutions would be a great improvement.
BARB B.Excellent!
KARRY W.Rented a large unit, had to put my stuff in a unit after closing got delayed and they were nice to rent me a unit after hours and open the back gate for my movers to get in. Outstanding customer service, great people.
James H. | Overall ExperiencePersonnel refused to help me with my reservation.
William C.Had a unit at this location for about a year, didn't have an issue they always took care of me.
Akihiro H. | Overall ExperienceHad a unit for a month, great please manager on site. No commitments only used it for the time I needed.
Miguel M. | Overall ExperienceWe planned to use the twice-a-year free trash day at the Erie dump, which closes at 2 p.m. to take large items to the trash before an out-of-state move. We rented a truck from 10 a.m. to 2 p.m. We checked-in on line and left to pick up our rental. When we arrived, we were told the truck hadn't been returned and likely wouldn't be available. We were told there was nothing they could do. When we calmly explained our situation and our timeline, we were again told there was nothing they could do. When we pointed out they were in breech of contract we were yelled at and told to leave the store. Eventually we were able to calm him down and he called another location, which charged us more, but we were able to complete our urgent task. While I understand they have no control over if someone returns a vehicle on time, they should have offered solutions and helped, instead of just getting angry at a customer, who was in a bind, and saying multiple times there was nothing they could do. Their mission statement says they will treat customers with integrity. Their behavior lacked basic consideration and integrity. I recommend finding another location that will treat you with more professionalism and integrity.
Shawn C.I rented a unit for just one month and had no issues. No long term commitments.
Anthony R. | Overall ExperienceGreat location. Manager lives onsite and is always on top of everything. Would use this place in the future for sure.
Jenna N. | Overall ExperienceReally convenient location, good security, great experience.
Nicole C. | Overall ExperienceNo issues, renting a unit was very easy, and I liked that no one had to be working for me to get to my unit. The gate code system made me feel like they were monitoring who came in and out 24/7.
Rick B. | Overall ExperienceWonderful people! I'm so happy I rented from here, it was such a good experience.
Laura M. | Overall ExperienceThe dog was so cute and so friendy!
Jessie I. | Overall ExperienceVery clean, I saw a guy going around daily with a leaf blower and a broom making sure the property was in order
Letoya G. | Overall ExperienceI liked that they have someone who lives on site, Larry was great the whole time I was storing my things here.
Dustin M. | Overall ExperienceLarry was always helpful and very friendly. Had a bit of a snafu with a U-haul rental. Was not able to obtain the key early hours after reserving and then the online system NOT working and spending over 2 hours online with support. Horrible system! Ultimately did not use the U-haul.
Suzanne B. | Overall ExperienceI dropped off after hours, so I didn't get to interact with any personnel, but talking with them on the phone was a pleasant experience and they were very helpful.
ALTON A.This took a long time to check in. The gentleman checking me in had lots of computer issues.
Ashley D.I thought the entire transaction was smooth, quick and easy, no problems at all. I"ll use this location again.
Julie R.Excelente
DANIEL C.The young man work the desk was busy eating lunch and said yes, yes everything is good. Obviously not his business. It was used as a drop off site so not a lot of interaction needed.
Judy H.Friendly and helpful
Brian O.Not a thing. The gentleman who helped us was amazing and it went smoothly and quickly. Couldn't have asked for a better experience. This was not the location I wanted to pick up, but am SO happy that I went there, since the other location (where we picked up the car hauler and was the location I wanted) wasn't nearly as good, for numerous reasons.
CASEY DONALD J.Dropped off the key and that was it. I didn't know I had only rented the blankets. I was called but missed it as I was organizing the new house. My card was already charged for the blankets before I called back and the place was still open. We still had the blankets and could have brought them down to avoid the fee but was told I was already charged.
Blyde M.Very small site. Was not my first choice for pick-up
Terry D.Excellent Service!
stephen C.online system needs to understand inventory instead of letting us reserve something that isn't available
KEENAN O.No room to park
Paul S.Very friendly. Very convenient. Was able to set up the whole thing by phone. So all we had to do is confirm card and driver's license when I arrived. It is an easy in and out location. And blocks from a gas station for refill. Drop-off procedure was simple.( If only moving me items were this easy.) Highly recommended for storage and truck rentals in the Longmont area.
Jeanette C.The process was very easy and the operator Larry was awesome and helpful.
randy W.Everything was perfect!
jill G.Nothing against the location...the whole experience of trying to pick up the truck after hours is awful. I will never use Uhaul again!!!
Brianne T.Not a fair question as they were only open for a couple days and didn't know we were coming. My experience with the overall reservation process and the pick up location changing and not getting the truck I was promised will prevent me from EVER using your company again. UNBELIEVELY POOR experience. Not to be blamed on the final location that ended up not knowing we were even coming.
Andraea D.