Customer Reviews for Longmont Storage Lashley St
(U-Haul Neighborhood Dealer)

333 reviews

820 Lashley St   Longmont, CO 80504

(720) 442-9398

Office Hours

  • Mon-Fri: 10 am–3 pm
  • Sat: 10 am–2 pm
  • Sun: 10 am–1 pm

Services at this Location:

Contact Us

(720) 442-9398

820 Lashley St
Longmont, CO 80504

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–3 pm
  • Sat: 10 am–2 pm
  • Sun: 10 am–1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Let me start off by saying, I will NEVER, EVER, EVER rent a Uhaul using the app again. It took us 1 1/2 hours to get through the process. If you make a mistake, then you have to start completely over. The app would not let me progress unless I did that. When we got stuck, I called you. The lady put me on hold, and NEVER CAME BACK. I hung up after 30 minutes of being on hold. We called back. and got another lady. She told us that we had to sign out and sign back in every time the app got stuck. Which was a lot! Then we got disconnected. UNBELIEVABLE! So we called back a 3rd time, and finally got the process finished after 90 minutes of trying. So I've got men I've hired standing around costing me $100 an hour while I try to get the app to work. Saying I'm not happy is an understatement. This whole thing cost me a whole lot more than it should have. So will I rent from you guys again? No freak'n way.

Phillip K 
Rating:
3.0

Cab floor wasn't swept out, gas wasn't full. Vehicles were parked against a fence so close together that it was difficult getting the vehicles out. Had it not been for someone else showing up rented an adjacent vehicle, it would have taken a few back and forths to get out. He moved his truck up to give me more space to get out. This was the first time using the UHaul app. I had some difficulties getting photos loaded, but otherwise it went smoothly. I would definitely recommend the app. I will also try to find an actual UHaul brick and mortar store to rent from next time. The location I rented from was very convenient, but there was no one there to talk to about the truck or rental.

Timm B 
Rating:
5.0

Great location

Cara C  |  Overall Experience 
Rating:
5.0

Drive up access

Daniel M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Melissa S 
Rating:
5.0

I’m really glad to used Longmont storage tray me very thank you very much for all your support!

AGUSTIN A  |  Overall Experience 
Rating:
5.0

Had a unit for years and never had an issue, very nice people and also available daily

Jesus J  |  Overall Experience 
Rating:
5.0

Great location, very safe and clean location

Traci J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rita L 
Rating:
5.0

Customer did not leave a comment.

Linda G 
Rating:
5.0

Customer did not leave a comment.

Jerry H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Colby Z  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lauren H  |  Overall Experience 
Rating:
5.0

Excellent location off Lashley and 9th

David M  |  Overall Experience 
Rating:
2.0

No place to park the return truck, and no signs nor staff to give guidance. I found a spot that was not where they preferred apparently. I used a “ring” doorbell to communicate that the truck had been returned and could not understand most of what was said due to much static interference. Would recommend better signage at minimum.

RICHARD H 
Rating:
3.0

Customer did not leave a comment.

Caitlin S 
Rating:
5.0

Great experience with the Sunnyvale Self Storage facility and people. It was easy to get started and leave when we were done. Thank you for the help with my daughter's move.

Jonathan D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David L  |  Overall Experience 
Rating:
5.0

Very clean location and easy drive up access

Raquel S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe H  |  Overall Experience 
Rating:
4.0

did a virtual checkout

JOHN L 
Rating:
5.0

Great location

Tina W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larry C 
Rating:
5.0

Good service and great price

Ryan R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Doug S 
Rating:
5.0

Customer did not leave a comment.

Seth S  |  Overall Experience 
Rating:
5.0

No problems

Jose V  |  Overall Experience 
Rating:
5.0

Easy to move in, convenient month to month storage contract.

Will E  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shawn C 
Rating:
1.0

Credit people if they overfill the tank.

Ebonie M 
Rating:
5.0

Nice drive up access

Henry O  |  Overall Experience 
Rating:
4.0

Thank You for all your help and being patient with me. The cab was a little dirty but over all everything rent well.

Michellle M 
Rating:
5.0

Customer did not leave a comment.

Jennifer G  |  Overall Experience 
Rating:
5.0

well maintained location with easy drive up access

William M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joan M 
Rating:
5.0

Representative was very helpful very quick and it was a painless experience Thank you.

Christine E 
Rating:
2.0

I could not checkout the truck with the Mobile app on Android. Also, I could not checkin the truck. I just left the keys. It got stuck at finding my location and the continue button did not work after I scanned the barcode. I even made sure my Location Services were on.

Bret R 
Rating:
5.0

Excellent, thanks!

Joe H  |  Reservation 
Rating:
5.0

Great location

Sidney H  |  Overall Experience 
Rating:
5.0

Great customer service, easy to deal with

Diane C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

P G  |  Overall Experience 
Rating:
2.0

It’s a back alley with people wandering around. It’s not well lighted at night. Lights and a secure place for a truck.

John M 
Rating:
5.0

Customer did not leave a comment.

Polly R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mike s 
Rating:
4.0

Customer did not leave a comment.

Nancy C 
Rating:
5.0

Convenient drive up access

Miguel O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard W  |  Overall Experience 
Rating:
5.0

Easy drive up access

Regan L  |  Overall Experience 
Rating:
5.0

Great location

Wesley M  |  Overall Experience 
Rating:
5.0

Great price

Ronald F  |  Overall Experience 
Rating:
5.0

Great location and excellent service

Guy V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Guadalupe G 
Rating:
5.0

Customer did not leave a comment.

Maria Y  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jaime C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa L  |  Overall Experience 
Rating:
5.0

Great online access and manager 7 days a week

Jean M  |  Overall Experience 
Rating:
5.0

Great location and easy drive up access

STEVEN M  |  Overall Experience 
Rating:
5.0

It was easy in/easy out. Never a problem with management. Everything was good. Priced well.

LESLIE N  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Miguel V 
Rating:
5.0

Customer did not leave a comment.

Kaytlin P 
Rating:
5.0

Customer did not leave a comment.

Brayden H 
Rating:
5.0

Great location

Kyle P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vanessa P  |  Overall Experience 
Rating:
5.0

Great staff and easy online access

Jeremy H  |  Overall Experience 
Rating:
5.0

Great location

Audrey G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kathy m 
Rating:
5.0

Customer did not leave a comment.

Khadga P 
Rating:
5.0

Customer did not leave a comment.

Anthony G  |  Overall Experience 
Rating:
4.0

signage as to where to leave returned vehicle.

LISA M 
Rating:
3.0

Customer did not leave a comment.

Raymond B 
Rating:
5.0

Customer did not leave a comment.

Evan M  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Dustin C 
Rating:
5.0

Customer did not leave a comment.

Barbara C  |  Overall Experience 
Rating:
4.0

This was my second time using this storage facilities. Staff have always been friendly. Customer service was great!

Eunice H  |  Overall Experience 
Rating:
3.0

The front desk person was ok, not too friendly. That location is next to a liquor distributor, the area seems run down and it’s smelly.

YINKING L 
Rating:
5.0

Customer did not leave a comment.

Antonia M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jordan I  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrew V 
Rating:
5.0

Customer did not leave a comment.

Titus R  |  Overall Experience 
Rating:
5.0

Easy online rental

MARGUERITA M  |  Overall Experience 
Rating:
4.0

Everything went smoothly, thank you.

Mary J 
Rating:
5.0

Customer did not leave a comment.

KONRAD K  |  Overall Experience 
Rating:
4.0

The staff was caught off guard by a maintenance discrepancy we noted when picking up the truck. This is not their fault though it should have been flagged by the people managing all these trucks.

MATTHEW K 
Rating:
3.0

Very tight to park. But good beside that.

Jon M 
Rating:
4.0

Dropped off after hours. Staff made sure to call with clear instructions on drop location and procedures.

Erik H 
Rating:
4.0

I liked the convenience of online check-in.

rachel y 
Rating:
5.0

Customer did not leave a comment.

Lance S 
Rating:
5.0

Great place to store my car!

Hunter M  |  Overall Experience 
Rating:
5.0

Nice location and great access hours

Tamera R  |  Overall Experience 
Rating:
5.0

Affordable prices.

Jorge V  |  Overall Experience 
Rating:
5.0

Got a unit and a U-Haul truck at the same time, super convenient when moving

Dennis P  |  Overall Experience 
Rating:
5.0

Great customer service

Sushma S  |  Overall Experience 
Rating:
5.0

Very convenient location

Sergio S  |  Overall Experience 
Rating:
5.0

Great location and online access for payments

John S  |  Overall Experience 
Rating:
5.0

Secured and clean facility

Charles L  |  Overall Experience 
Rating:
5.0

Excellent service

Fernando D  |  Overall Experience 
Rating:
3.0

Bring the truck up to the front. Shows courtesy to the customer. Would of been nice if someone would of explained that pick up and drop off through the app. No one said anything. Till I dropped off the truck and was putting the truck keys in drop box. Knowing prior would of been super helpful.

Crystal M 
Rating:
5.0

Great location and easy to access

Thomas R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marybeth S 
Rating:
5.0

Great location, easy drive up access

DAVID D  |  Overall Experience 
Rating:
5.0

Great location with easy drive up access

Juanita R  |  Overall Experience 
Rating:
5.0

Excelente servicio

Felipa S  |  Overall Experience 
Rating:
5.0

Excellent security

Christina G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELLIOTT W 
Rating:
5.0

Nice facility with great staff

Jesse S  |  Overall Experience 
Rating:
5.0

Well located on 9th and Lashley

Phillip G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony K 
Rating:
5.0

Customer did not leave a comment.

Katie G  |  Overall Experience 
Rating:
1.0

We rented our truck over the phone with a Uhaul company just of I25 with the owner a they I’d they saved a truck for us or our move in two weeks at this location for pick up. The day to pick up they did not have it or us and we had to spen over an hour to go to another location to pick it up. Which in turn added 20 more miles to our bill of use on the truck. We had a very very poor experience with Uhaul during our move

Jeremy W 
Rating:
4.0

Customer did not leave a comment.

Misty B 
Rating:
5.0

Needed short term storage, they were able to help me out on a moment's notice.

AGUSTIN A  |  Overall Experience 
Rating:
5.0

Secure, well lit facility. Didn't have any issues while renting there.

Eva S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candace K  |  Overall Experience 
Rating:
2.0

I was charged a ridiculous $27 fuel fee even though I return the truck with the same amount of gas I picked it up with.

Rob S 
Rating:
5.0

Customer did not leave a comment.

Susan R 
Rating:
5.0

Customer did not leave a comment.

Ulises S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY W  |  Overall Experience 
Rating:
5.0

I will keep UHaul in mind for future use. My experience was great.

Becky E 
Rating:
5.0

Customer did not leave a comment.

Loretta C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawrence L  |  Overall Experience 
Rating:
5.0

Will use again soon

Becky E 
Rating:
5.0

Customer did not leave a comment.

Michaela A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Iris D  |  Overall Experience 
Rating:
4.0

I made a reservation 2-3 weeks before needing a Uhaul. The morning of pick-up, we arrived at the dealer location, only to be told that the truck that had been assigned to us was supposed to be returned 4 days earlier. It was now being reported as stolen. Luckily, we were able to get a truck at another location, but it was 40 mins away. This caused a lot of stress and scrambling to our move and is not acceptable. I had called multiple times during the week before and never had my concerns addressed about why my reservation hasn’t been confirmed. This is not a dealer issue, but a UHaul problem. Covid cannot continue to be an excuse for poor business management. I will never recommend renting a truck from U-Haul in Colorado.

James n 
Rating:
5.0

I was very pleased with my UHaul experience I plan on using it again soon. The attendant was very helpful.

Becky E 
Rating:
5.0

Customer did not leave a comment.

Sebastian C  |  Overall Experience 
Rating:
5.0

Great facility and clean units

Melissa A  |  Overall Experience 
Rating:
5.0

Awesome place, did a one month rental with out commitments. Super friendly staff

Guadalupe L  |  Overall Experience 
Rating:
5.0

Easy pick up and drop off. Best I have ever had actually.

Deirdre C 
Rating:
4.0

Customer did not leave a comment.

Michael H 
Rating:
5.0

Great location and easy access.

Nicolas A  |  Overall Experience 
Rating:
5.0

Good location

Mark F  |  Overall Experience 
Rating:
5.0

Super friendly and easy online pick up after hours.

Karla N 
Rating:
5.0

Great facility

HECTOR B  |  Overall Experience 
Rating:
5.0

Great drive up access

Katie E  |  Overall Experience 
Rating:
5.0

Great facility, manager on site

Dody C  |  Overall Experience 
Rating:
5.0

Nice facility

Cheryl K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Imelda S  |  Overall Experience 
Rating:
5.0

Great location

Matthew G  |  Overall Experience 
Rating:
5.0

Great access hours and drive up units that make moving much easier

Catherine M  |  Overall Experience 
Rating:
5.0

Great service and great drive up access

Charles L  |  Overall Experience 
Rating:
5.0

Great service and Uhaul rental trucks available

Robb M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rodney C 
Rating:
4.0

Drivers door hard to unlock. Had to open passenger door to get the drivers door open.

Lawrence P 
Rating:
4.0

Customer did not leave a comment.

Nancy O 
Rating:
5.0

Thank you for all of your help great staff.

Stephanie L  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tim G 
Rating:
3.0

It was a bit confusing how to return the vehicle but once we figured out to ring the bell - we were instructed what to do.

Nadja B 
Rating:
5.0

Customer did not leave a comment.

Chrissy C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PETER P 
Rating:
5.0

Nice and convenient location

SANDRA B  |  Overall Experience 
Rating:
5.0

Clean facility

James C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phinehas W  |  Overall Experience 
Rating:
5.0

Great location, nice drive up units with easy access for a large moving truck to get in and out

Hunter S  |  Overall Experience 
Rating:
3.0

No one present and relying on the app was very inconvenient and wasted a lot of our time.

Michael L 
Rating:
3.0

Staff was very helpful, professional and quick to check me in. High ratings flor that. The location is a bit sketchy and there is very limited parking which could make it tricky to return a vehicle if there is no staff there. This is the second time I returned at this location. The last time the office was closed so I did self checkin. It worked fine but could have been terrible if the only available parking spot then was filled buy someone else.

Mike H 
Rating:
5.0

The local UHAUL place was amazing. I was unhappy with UHAUL's app. It would not accept a photo of the back of my driver's license after I tried 4 times. It delayed me and my move by 15 minutes. Thankfully the local UHAUL place picked up the phone even though they were closed and helped me!

PETER P 
Rating:
5.0

Everything went very smoothly. The lady who helped me at the counter was very nice and walked me through everything I needed to know. Very good experience. I would definitely rent here again. Thanks!

Jeffrey S 
Rating:
5.0

Customer did not leave a comment.

pamela p 
Rating:
5.0

Nothing

Zalika S 
Rating:
5.0

Customer did not leave a comment.

Alexandria G  |  Overall Experience 
Rating:
5.0

I would definitely use your services again, and highly recommend...

ELVIRA M  |  Overall Experience 
Rating:
3.0

The attendant was cordial. He was not present at 10 AM for drop off…so we had to use your UHaul App. The UHaul App is atrocious unless you have already used it several times and realize when the photos need to be uploaded relative to the entry of data. Fortunately, because the attendant arrived before we had a chance to complete the electronic check in…he was able to complete the check in for us. The attendant was tolerant of my displeasure of the App. I appreciate the attendant’s help…but I did ask him why I had to document a clean vehicle at trips end when I picked up a dirty vehicle at the I-70 UHaul?

STANLEY P 
Rating:
5.0

Customer did not leave a comment.

Owen C 
Rating:
5.0

Easy mobile pick up. No issues

Karla N 
Rating:
4.0

Sweep out back.

CLARISSA M 
Rating:
5.0

Customer did not leave a comment.

TYREL B 
Rating:
5.0

Customer did not leave a comment.

Joshua G  |  Overall Experience 
Rating:
5.0

The person handling the transaction was very professional and nice!

JOHN D 
Rating:
5.0

Customer did not leave a comment.

Eduardo V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catalina M  |  Overall Experience 
Rating:
3.0

The Uhaul itself was not in very good condition. The sun visor kept disconnecting while driving and at one point completely fell off while I was driving. Very unsafe

ASHLEY M 
Rating:
5.0

Excellent communication, easy to rent and return. Thank you!!!

Amber D 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H 
Rating:
5.0

Excelente servicio, recomendado 100%

Agustin C  |  Overall Experience 
Rating:
5.0

Easy online rental

Jessica G  |  Overall Experience 
Rating:
5.0

Great location no issues

Bailey G  |  Overall Experience 
Rating:
5.0

I have recommended it to a friend and I will continue to do so

Alexandra A  |  Overall Experience 
Rating:
5.0

Safety place

Mauricio C  |  Overall Experience 
Rating:
5.0

Excelente servicio

Maria R  |  Overall Experience 
Rating:
5.0

Easy online rental

Aleta (  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phillip G  |  Overall Experience 
Rating:
1.0

It was close to a nightmarish experience doing it online with multiple pictures needed to be taken. At the end I was charge additional $10.

Marian Z 
Rating:
5.0

Woman I worked with at the counter was genuinely delightful.

IAN P 
Rating:
5.0

Great location, drive up units.

Christopher H  |  Overall Experience 
Rating:
5.0

The unit leaked and the door was very hard to open even after it was replaced

Nancy N  |  Overall Experience 
Rating:
5.0

They rented us a truck with a bad tire. Which extended the trip. They also had the speed set so you could barley go the speed limit.

Tricia G 
Rating:
5.0

Conveniently location on the East side of Longmont

MATTHEW S  |  Overall Experience 
Rating:
5.0

Great location

Brian B  |  Overall Experience 
Rating:
5.0

Great service

Terry S  |  Overall Experience 
Rating:
5.0

Awesome month to month lease

Brian J  |  Overall Experience 
Rating:
5.0

Outstanding service, very nice people and will return if I ever need storage again.

Manjit A  |  Overall Experience 
Rating:
5.0

Muy amables y hablan espanol

Maria E  |  Overall Experience 
Rating:
1.0

Closed office

Sarah R 
Rating:
5.0

Excellent service and easy access

Carlos S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOY M 
Rating:
5.0

Excellent customer service!

JOSEPH M 
Rating:
5.0

My storage experience has been nothing but good! You are taken care of in person and over the phone. I highly recommend Longmont Storage!

Maria B  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Christopher M 
Rating:
5.0

Great drive up units

Patrick B  |  Overall Experience 
Rating:
5.0

Great service and easy online access to rent and pay

Brian B  |  Overall Experience 
Rating:
5.0

Easy online rental

Brian B  |  Overall Experience 
Rating:
5.0

Manager on site and great prices

Scott M  |  Overall Experience 
Rating:
5.0

Well kept facility and manager on site

Colleen K  |  Overall Experience 
Rating:
5.0

Well kept property

Maria P  |  Overall Experience 
Rating:
5.0

Great location off 9th and Lashley.

Margarita A  |  Overall Experience 
Rating:
5.0

These were the best Uhaul representatives we ever worked with. They helped correct a bad experience we had with the guy at clover basin, and made sure I was able to pickup the truck when I needed it.

CHRISTOPHER B 
Rating:
5.0

Had a large unit here 10X28 and it was perfect for my car and RV

Greg M  |  Overall Experience 
Rating:
5.0

Had a unit at this location and never had issues and it was easy to access all units are drive ups.

CHRISTOPHER A  |  Overall Experience 
Rating:
5.0

Manager on site, electronic gate and cameras on all the property. Easy and secured location.

Christina O  |  Overall Experience 
Rating:
4.0

The clerk had difficulty with the technology not working correctly when he checked me out, which took extra time; and when I checked back in after-hours using the website, I also had trouble getting it to work correctly, which also took extra time. Simplifying and streamlining these software solutions would be a great improvement.

BARB B 
Rating:
5.0

Excellent!

KARRY W 
Rating:
5.0

Rented a large unit, had to put my stuff in a unit after closing got delayed and they were nice to rent me a unit after hours and open the back gate for my movers to get in. Outstanding customer service, great people.

James H  |  Overall Experience 
Rating: