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kathy M.
Customer Reviews for Sunnyvale Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
signage as to where to leave returned vehicle.
LISA M.This was my second time using this storage facilities. Staff have always been friendly. Customer service was great!
Eunice H. | Overall ExperienceThe front desk person was ok, not too friendly. That location is next to a liquor distributor, the area seems run down and it's smelly.
YINKING L.Easy online rental
MARGUERITA M. | Overall ExperienceEverything went smoothly, thank you.
Mary J.The staff was caught off guard by a maintenance discrepancy we noted when picking up the truck. This is not their fault though it should have been flagged by the people managing all these trucks.
MATTHEW K.Very tight to park. But good beside that.
Jon M.Dropped off after hours. Staff made sure to call with clear instructions on drop location and procedures.
Erik H.I liked the convenience of online check-in.
rachel Y.Great place to store my car!
Hunter M. | Overall ExperienceNice location and great access hours
Tamera R. | Overall ExperienceAffordable prices.
Jorge V. | Overall ExperienceGot a unit and a U-Haul truck at the same time, super convenient when moving
Dennis P. | Overall ExperienceGreat customer service
Sushma S. | Overall ExperienceVery convenient location
Sergio S. | Overall ExperienceGreat location and online access for payments
John S. | Overall ExperienceSecured and clean facility
Charles L. | Overall ExperienceExcellent service
Fernando D. | Overall ExperienceBring the truck up to the front. Shows courtesy to the customer. Would of been nice if someone would of explained that pick up and drop off through the app. No one said anything. Till I dropped off the truck and was putting the truck keys in drop box. Knowing prior would of been super helpful.
Crystal M.Great location and easy to access
Thomas R. | Overall ExperienceGreat location, easy drive up access
DAVID D. | Overall ExperienceGreat location with easy drive up access
Juanita R. | Overall ExperienceExcelente servicio
Felipa S. | Overall ExperienceExcellent security
Christina G. | Overall ExperienceNice facility with great staff
Jesse S. | Overall ExperienceWell located on 9th and Lashley
Phillip G. | Overall ExperienceWe rented our truck over the phone with a Uhaul company just of I25 with the owner a they I'd they saved a truck for us or our move in two weeks at this location for pick up. The day to pick up they did not have it or us and we had to spen over an hour to go to another location to pick it up. Which in turn added 20 more miles to our bill of use on the truck. We had a very very poor experience with Uhaul during our move
Jeremy W.Needed short term storage, they were able to help me out on a moment's notice.
AGUSTIN ALEJO C. | Overall ExperienceSecure, well lit facility. Didn't have any issues while renting there.
Eva S. | Overall ExperienceI was charged a ridiculous $27 fuel fee even though I return the truck with the same amount of gas I picked it up with.
Rob S.I will keep UHaul in mind for future use. My experience was great.
Becky E.Will use again soon
Becky E.I made a reservation 2-3 weeks before needing a Uhaul. The morning of pick-up, we arrived at the dealer location, only to be told that the truck that had been assigned to us was supposed to be returned 4 days earlier. It was now being reported as stolen. Luckily, we were able to get a truck at another location, but it was 40 mins away. This caused a lot of stress and scrambling to our move and is not acceptable. I had called multiple times during the week before and never had my concerns addressed about why my reservation hasn't been confirmed. This is not a dealer issue, but a UHaul problem. Covid cannot continue to be an excuse for poor business management. I will never recommend renting a truck from U-Haul in Colorado.
James N.I was very pleased with my UHaul experience I plan on using it again soon. The attendant was very helpful.
Becky E.Great facility and clean units
Melissa A. | Overall ExperienceAwesome place, did a one month rental with out commitments. Super friendly staff
Guadalupe L. | Overall ExperienceEasy pick up and drop off. Best I have ever had actually.
Deirdre C.Great location and easy access.
Nicolas A. | Overall ExperienceGood location
Mark F. | Overall ExperienceSuper friendly and easy online pick up after hours.
Karla N.Great facility
HECTOR B. | Overall ExperienceGreat drive up access
Katie E. | Overall ExperienceGreat facility, manager on site
Dody C. | Overall ExperienceNice facility
Cheryl K. | Overall ExperienceGreat location
Matthew G. | Overall ExperienceGreat access hours and drive up units that make moving much easier
Catherine M. | Overall ExperienceGreat service and great drive up access
Charles L. | Overall ExperienceGreat service and Uhaul rental trucks available
Robb M. | Overall ExperienceDrivers door hard to unlock. Had to open passenger door to get the drivers door open.
Lawrence P.Thank you for all of your help great staff.
Stephanie L. | Overall ExperienceIt was a bit confusing how to return the vehicle but once we figured out to ring the bell - we were instructed what to do.
Nadja B.Nice and convenient location
SANDRA B. | Overall ExperienceClean facility
James C. | Overall ExperienceGreat location, nice drive up units with easy access for a large moving truck to get in and out
Hunter S. | Overall ExperienceNo one present and relying on the app was very inconvenient and wasted a lot of our time.
Michael L.Staff was very helpful, professional and quick to check me in. High ratings flor that. The location is a bit sketchy and there is very limited parking which could make it tricky to return a vehicle if there is no staff there. This is the second time I returned at this location. The last time the office was closed so I did self checkin. It worked fine but could have been terrible if the only available parking spot then was filled buy someone else.
Mike H.The local UHAUL place was amazing. I was unhappy with UHAUL's app. It would not accept a photo of the back of my driver's license after I tried 4 times. It delayed me and my move by 15 minutes. Thankfully the local UHAUL place picked up the phone even though they were closed and helped me!
PETER P.Everything went very smoothly. The lady who helped me at the counter was very nice and walked me through everything I needed to know. Very good experience. I would definitely rent here again. Thanks!
Jeffrey S.Nothing
Zalika S.I would definitely use your services again, and highly recommend...
ELVIRA M. | Overall ExperienceThe attendant was cordial. He was not present at 10 AM for drop off…so we had to use your UHaul App. The UHaul App is atrocious unless you have already used it several times and realize when the photos need to be uploaded relative to the entry of data. Fortunately, because the attendant arrived before we had a chance to complete the electronic check in…he was able to complete the check in for us. The attendant was tolerant of my displeasure of the App. I appreciate the attendant's help…but I did ask him why I had to document a clean vehicle at trips end when I picked up a dirty vehicle at the I-70 UHaul?
STANLEY P.Easy mobile pick up. No issues
Karla N.Sweep out back.
CLARISSA M.The person handling the transaction was very professional and nice!
JOHN DANIEL M.The Uhaul itself was not in very good condition. The sun visor kept disconnecting while driving and at one point completely fell off while I was driving. Very unsafe
ASHLEY M.Excellent communication, easy to rent and return. Thank you!!!
Amber D.Excelente servicio, recomendado 100%
Agustin C. | Overall ExperienceEasy online rental
Jessica G. | Overall ExperienceGreat location no issues
Bailey G. | Overall ExperienceI have recommended it to a friend and I will continue to do so
Alexandra A. | Overall ExperienceSafety place
Mauricio C. | Overall ExperienceExcelente servicio
Maria R. | Overall ExperienceEasy online rental
Aleta ("Annie") Oium O. | Overall ExperienceIt was close to a nightmarish experience doing it online with multiple pictures needed to be taken. At the end I was charge additional $10.
Marian Z.Woman I worked with at the counter was genuinely delightful.
IAN P.Great location, drive up units.
Christopher H. | Overall ExperienceThe unit leaked and the door was very hard to open even after it was replaced
Nancy N. | Overall ExperienceThey rented us a truck with a bad tire. Which extended the trip. They also had the speed set so you could barley go the speed limit.
Tricia G.Conveniently location on the East side of Longmont
Sarah M. | Overall ExperienceGreat location
Brian B. | Overall ExperienceGreat service
Terry S. | Overall ExperienceAwesome month to month lease
Brian J. | Overall ExperienceOutstanding service, very nice people and will return if I ever need storage again.
Manjit A. | Overall ExperienceMuy amables y hablan espanol
Maria Elena S. | Overall ExperienceClosed office
Sarah R.Excellent service and easy access
Carlos S. | Overall ExperienceExcellent customer service!
JOSEPH M.My storage experience has been nothing but good! You are taken care of in person and over the phone. I highly recommend Longmont Storage!
Maria B. | Overall ExperienceGreat drive up units
Patrick B. | Overall ExperienceGreat service and easy online access to rent and pay
Brian B. | Overall ExperienceEasy online rental
Brian B. | Overall ExperienceManager on site and great prices
Scott M. | Overall ExperienceWell kept facility and manager on site
Colleen K. | Overall ExperienceWell kept property
Maria P. | Overall ExperienceGreat location off 9th and Lashley.
Margarita A. | Overall ExperienceThese were the best Uhaul representatives we ever worked with. They helped correct a bad experience we had with the guy at clover basin, and made sure I was able to pickup the truck when I needed it.
CHRISTOPHER B.Had a large unit here 10X28 and it was perfect for my car and RV
Greg M. | Overall ExperienceHad a unit at this location and never had issues and it was easy to access all units are drive ups.
CHRISTOPHER ALLEN W. | Overall ExperienceManager on site, electronic gate and cameras on all the property. Easy and secured location.
Christina O. | Overall ExperienceThe clerk had difficulty with the technology not working correctly when he checked me out, which took extra time; and when I checked back in after-hours using the website, I also had trouble getting it to work correctly, which also took extra time. Simplifying and streamlining these software solutions would be a great improvement.
BARB B.Excellent!
KARRY W.Rented a large unit, had to put my stuff in a unit after closing got delayed and they were nice to rent me a unit after hours and open the back gate for my movers to get in. Outstanding customer service, great people.
James H. | Overall ExperiencePersonnel refused to help me with my reservation.
William C.Had a unit at this location for about a year, didn't have an issue they always took care of me.
Akihiro H. | Overall ExperienceHad a unit for a month, great please manager on site. No commitments only used it for the time I needed.
Miguel M. | Overall ExperienceWe planned to use the twice-a-year free trash day at the Erie dump, which closes at 2 p.m. to take large items to the trash before an out-of-state move. We rented a truck from 10 a.m. to 2 p.m. We checked-in on line and left to pick up our rental. When we arrived, we were told the truck hadn't been returned and likely wouldn't be available. We were told there was nothing they could do. When we calmly explained our situation and our timeline, we were again told there was nothing they could do. When we pointed out they were in breech of contract we were yelled at and told to leave the store. Eventually we were able to calm him down and he called another location, which charged us more, but we were able to complete our urgent task. While I understand they have no control over if someone returns a vehicle on time, they should have offered solutions and helped, instead of just getting angry at a customer, who was in a bind, and saying multiple times there was nothing they could do. Their mission statement says they will treat customers with integrity. Their behavior lacked basic consideration and integrity. I recommend finding another location that will treat you with more professionalism and integrity.
Shawn C.I rented a unit for just one month and had no issues. No long term commitments.
Anthony R. | Overall ExperienceGreat location. Manager lives onsite and is always on top of everything. Would use this place in the future for sure.
Jenna N. | Overall ExperienceReally convenient location, good security, great experience.
Nicole C. | Overall ExperienceNo issues, renting a unit was very easy, and I liked that no one had to be working for me to get to my unit. The gate code system made me feel like they were monitoring who came in and out 24/7.
Rick B. | Overall ExperienceWonderful people! I'm so happy I rented from here, it was such a good experience.
Laura M. | Overall ExperienceThe dog was so cute and so friendy!
Jessie I. | Overall ExperienceVery clean, I saw a guy going around daily with a leaf blower and a broom making sure the property was in order
Letoya G. | Overall ExperienceTWO thumbs up!
Bernie C. | Overall ExperienceI liked that they have someone who lives on site, Larry was great the whole time I was storing my things here.
Dustin M. | Overall ExperienceLarry was always helpful and very friendly. Had a bit of a snafu with a U-haul rental. Was not able to obtain the key early hours after reserving and then the online system NOT working and spending over 2 hours online with support. Horrible system! Ultimately did not use the U-haul.
Suzanne B. | Overall ExperienceGreat place.
Mark Z. | Overall ExperienceGreat convenient location, manager on site is very helpful.
Jessica O. | Overall ExperienceLarry the manager on site was very helpful and friendly.
Kathleen M. | Overall ExperienceVery secured location with manager on site.
Jorge L. | Overall ExperienceI dropped off after hours, so I didn't get to interact with any personnel, but talking with them on the phone was a pleasant experience and they were very helpful.
ALTON A.Excellent storage facility!
Quenton S. | Overall ExperienceClean, secure storage. Convenient location and they have Uhaul trucks for rent.
Madison C. | Overall ExperienceThis took a long time to check in. The gentleman checking me in had lots of computer issues.
Ashley D.I thought the entire transaction was smooth, quick and easy, no problems at all. I"ll use this location again.
Julie R.Excellent
DANIEL C.The young man work the desk was busy eating lunch and said yes, yes everything is good. Obviously not his business. It was used as a drop off site so not a lot of interaction needed.
Judy H.Friendly and helpful
Brian O.Not a thing. The gentleman who helped us was amazing and it went smoothly and quickly. Couldn't have asked for a better experience. This was not the location I wanted to pick up, but am SO happy that I went there, since the other location (where we picked up the car hauler and was the location I wanted) wasn't nearly as good, for numerous reasons.
CASEY DONALD J.Dropped off the key and that was it. I didn't know I had only rented the blankets. I was called but missed it as I was organizing the new house. My card was already charged for the blankets before I called back and the place was still open. We still had the blankets and could have brought them down to avoid the fee but was told I was already charged.
Blyde M.Very small site. Was not my first choice for pick-up
Terry D.Excellent Service!
stephen C.online system needs to understand inventory instead of letting us reserve something that isn't available
KEENAN O.No room to park
Paul S.Thanks for everything!
Stacey L. | Overall ExperienceExcellent!
Steve T. | Overall ExperienceI like this storage facility.
Aniceto M. | Overall ExperienceThanks
Colby Z. | Overall ExperienceGood storage
Michael E. | Overall ExperienceSunnyvale is the best!
kody J. | ReservationYes
Brian M. | Overall ExperienceThanks Sunnyvale!
Christina V. | Overall ExperienceI highly recommend Sunnyvale for Uhauls and storage.
Christina V. | Overall ExperienceThank you!
Talia C. | Overall ExperienceExactly what I needed, good price too.
Jim Z. | ReservationGood place for storage.
Francisca V. | Overall ExperienceI recommend Sunnyvale.
Luis R. | Overall ExperienceStorage and Uhaul rentals.
Michael S. | Overall ExperienceNever had any problems.
Pamela L. | Overall Experience