The store manager/owner was very pleasant even after I came in a bit frustrated b/c of a mix up in the address: there is a major U-Haul place right next door, and the 1555 W Grand Pkwy N address is easily missed.ENRIQUE B.
Customer Reviews for Sunnys Grand Parkway Self Storage
(Distribuidor de U-Haul del vecindario)
Katy, TX 77493
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9:30 a. m. - 6 p. m.
- Sáb.: 9 a. m. - 5 p. m.
- Dom.: 9 a. m. - 1 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
More parking out front..... Staff was amazing, cargo van extremely nice, property was spotless.DONALD S.
El cliente no dejó un comentario.Peggy S.
Wonderful people to do business with! Thank you for the wonderful experience in renting a uhaul. Will definitely recommend.JENNIFER G.
No improvements needed. Exceptional service and kindness!Zaaron K.
El cliente no dejó un comentario.Kelly P.
El cliente no dejó un comentario.Dalton B. | Overall Experience
El cliente no dejó un comentario.MAGDA E.
El cliente no dejó un comentario.Roberto G.
El cliente no dejó un comentario.HELEN M.
Sunny's awesome as always. Highly recommended. Thank you!KERRY M.
Thanks you allGUILLERMO S. | Overall Experience
Great lady at the front desk. Very friendly and efficient. They charged me exactly what they had mentioned. I will use them again.Koorosh V.
Friendly and warm customer service.IBIRONKE A.
Best storage facility I've ever used......Very friendly staff!BOBBY D. | Overall Experience
El cliente no dejó un comentario.James L.
El cliente no dejó un comentario.Steve E. | Overall Experience
El cliente no dejó un comentario.TERRITA C.
The people welcome you with a friendly smile pretty goodnarrish m. | Overall Experience
Very nice and friendly but could open earlier ThanksROSA A.
Heather provided textbook customer service. She represented both UHAUL Corporate and her UHAUL neighborhood business very well! One of the best and most pleasant experiences I have ever had with UHAUL!CARROLL M.
El cliente no dejó un comentario.Genia H.
Sunny's storage. Awesome as all ways!KERRY M.
Best customer service I have ever received from a storage unit and from U-Haul. This is my go to place when in need of those services.raymond b. | Overall Experience
The STAFF at UHaul was excellent!!!! They welcome me into Texas with love ... My Truck rentals and storage rental experience with UHaul was very professional...I just wanna thank them at the katy Texas UHaul your kindness really help me through my transition you guys Rock !Hester H. | Overall Experience
El cliente no dejó un comentario.JASON R.
El cliente no dejó un comentario.Huzefa A. | Overall Experience
El cliente no dejó un comentario.GUILLERMO R.
El cliente no dejó un comentario.Shawna B. | Overall Experience
El cliente no dejó un comentario.HEMANT P.
They were amazing. I booked everything same day and she made sure everything was up to part for me even though I booked after hours. I moved to MN and she even made it easy for my movers to move me out and for me to handle everything long distance. She is very thorough and helpful.LEOSHA B. | Overall Experience
I would definitely store at this location if the need arises again. Easy, secure access and responsive customer service when needed. ¡Gracias!Tammy A. | Overall Experience
TJ Was AwesomeBENJAMIN R.
Everything was perfectMarni L.
It's that you charge too much for the mileage, but after that everything is perfect.Carlos H.
I would highly recommend this U-Haul location. They have all your moving needs - trucks, boxes, dollies, blankets and more. Pick up and drop off was efficient and staff is very polite & friendly!! I will definitely rent from here again.Michell R.
El cliente no dejó un comentario.Marcela M.
El cliente no dejó un comentario.Manuel M.
Very efficient, easy pickup and return. Truck was functional and just what we needed for the task.DAVID P.
El cliente no dejó un comentario.Imran M.
Nothing, they were fantastic!NATALIE ELIZABET P.
El cliente no dejó un comentario.Henry G.
Great east service!Laura F.
The guy that was helping me was very knowledgable and helpful.traci B.
El cliente no dejó un comentario.clarence H.
The identity vwrificacion process on the phone was a bit slow. But this is not being done by the location. Great service.Ulises P.
El cliente no dejó un comentario.Christopher C.
El cliente no dejó un comentario.Hector A.
El cliente no dejó un comentario.Pamela L.
El cliente no dejó un comentario.Elizabeth O.
El cliente no dejó un comentario.Sarkis N.
Parking is awkward having to share with the storage units; traffic can get congested easily during busy time. But the associate made things very easy for me regardless of the tight space.??James M.
Nothing really the young man at this location is always on top of things and moves quickly to get you processed.John W.
Emphasis on the need to verify return of vehicle on line while still in the vehicle as soon returned. This will help customers not to make the mistake of locking up vehicle before on line verification during after hour return.chino N.
El cliente no dejó un comentario.Charles R.
El cliente no dejó un comentario.Koladele B.
El cliente no dejó un comentario.Briant B.
Great customer service by CJ.BRYAN K.
El cliente no dejó un comentario.cameron P.
El cliente no dejó un comentario.Charles T.
El cliente no dejó un comentario.Chia-Che T.
Very nice & polite. Very helpful offer difference help and accessory to help moving better.Erasmo S.
El cliente no dejó un comentario.Gerald B.
Exelent service.Joabner M.
El cliente no dejó un comentario.Kari L.
Excellent customer service.Morris S.
Great service!javier A.
The rental transaction was great! The lady who manages the business was very down to earth, friendly, helpful, sincere, and professional!Robert C.
The couple were very nice and explained the process in detail. The truck was clean and ready to go when I arrived. I was in and our in about 10 minutes. Excellent.Robert S.
Great experienceChristopher D.
El cliente no dejó un comentario.Francisco R.
El cliente no dejó un comentario.Linda Z.
El cliente no dejó un comentario.Craig N.
Fast and very helpful.Henry B.
El cliente no dejó un comentario.javier S.
Scamming customers, I took a picture and submitted that the gas was lower than 7/8 when I picked it up, when I dropped it off it had just below 7/8 again. They charged me 15$ claiming it was over 7/8 when I picked it up and claiming it was only 3/4 when I dropped it off. Rounding up and down in opposite directions when the maximum about of gas it could have varied was 1 gallon. Also i used the truck to travel 2 miles from the pick up and make two trips from one apartment to the storage rental at 1.1 miles each way, 2.2 miles round trip and 4.4 miles total. 4.4 miles plus the 4 miles to and from the pick up come up to 8.4 miles. I paid for 10 miles and they charged me for 38 miles. They also charged a $20 fee for dropping off after hours even though I arranged the pick up and drop off to be done via the mobile app and was not made aware of any fees. This place makes me never want to rent uhaul again and reflects very poorly on your company. I should have been charged a maximum of $90 and was instead charged over $150.michael M.
CJ was awesome great guy friendly and courteous thank you CJ for a job very well doneBonnie B.
Keep it up!Michael S.
Great job may need to train employees how to use their software. But overall awesome.john H.
El cliente no dejó un comentario.Lillie W.
El cliente no dejó un comentario.David M.
El cliente no dejó un comentario.Justin Michael N.
Keep rockinBARRY H.
CJ was very friendly and helpful.LORI D.
CJ was very helpful, and provided me timely assistance. He has always been very professional even during stressful situations.MIke W.
El cliente no dejó un comentario.James M.
The truck was clean and well-maintained and drove smoothly. The U-Haul representative was professional and courteous. I am definitely going to rent from them again. Thank you Sunnys U-HaulRosaura A.
please check with employees that the truck was dropped off before calling customers . We had a scare for a bit but it was resolved Other than that , our experience with this company was very good ????Russell S.
Fast n easy. Trust me!!Babajide O.
El cliente no dejó un comentario.Michael G.
El cliente no dejó un comentario.Kellie B.
El cliente no dejó un comentario.Anthony A.
He was a rockstar and compassionate about me having to use an unsafe large truck.Mollee H.
El cliente no dejó un comentario.Eric G.
the truck was easy to drive and easy to load.Norman W.
Please make sure the self checkout is working properly. The appliance dolly crank would not lock the strap in place. It had been prevously bent.Ronnie J.
El cliente no dejó un comentario.Candice D.
Nothing excellent customer serviceDelonda K.
El cliente no dejó un comentario.Cory P.
Drop off was easy and the lady was very professional. It took less than 5 minutes to check me out.Corbett T.
Keep on with the current stadfingJohn W.
So helpful. Genuinely the nicest people. I highly recommend this storage facility.Bonnie W. | Reservación
Location is very friendly and clean. However the truck was dirty and the air conditioning was not working. It was 103 degrees the day I borrowed the truck in Houston for moving.Elmer V.
El cliente no dejó un comentario.Richard M.
Above and beyond expectations!Tracy H.
Picked up Truck from Cj..what a pleasant young Man! Was very helpful, accommodating and a great experience! Much better than the last location I used. I would highly recommend Sunny's for Uhaul rental needs. Truck used a little more fuel than I expected but overall it ran good and had plenty of pep for freeway driving! This young man needs to be recognized for his phenomenal customer service! You don't find many like him in he vehicle rental business!Jerry F.
El cliente no dejó un comentario.Joseph Adrian C.
El cliente no dejó un comentario.Valerie K.
Not Applicable.Paulo A.
Was told that the vehicle was FULL (fuel). Documentation indicated FULL and was pointed out by the representative that I didn't return it FULL, I would be charged $4.00 per gallon. I drove the vehicle 48 miles, but pumped 7.24 gallons. If the vehicle is only capable of 6mpg (less than 1000 lbs in the trailer - tow feature was turned off), then clearly there is something wrong with the vehicle. Reality is more likely that I was given a vehicle with a less-than-full tank and the documentation was written in error. It's obvious that this location looks for goodwill (stupidity) gestures from customers. Unlikely to use your shady location again .. but, U-haul isn't one to give a damn about it. It's how they do things. Great job, U-haul.Troy S.
El cliente no dejó un comentario.Geraldo B.
El cliente no dejó un comentario.James J.
I was satisfied with storage facility.NICHOLAS I. | Overall Experience
nice facilityJENNIFER D. | Overall Experience
Great experience.KYLE T. | Overall Experience
On 11/20 I requested extended time till 10pm to empty unit, granted, but at 8:30 it would not allow me access. I phoned the emergency number but no one there could help me. Had to pay more for truck.MARY G. | Overall Experience
Servicios adicionales en esta ubicación
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