Comentarios del cliente para Sunny Jims Candy Ranch

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Sunny Jims Candy Ranch

Grado total:

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Elizabeth M. en

Grado:

El cliente no dejó un comentario.

Angela J. en

Grado:

Pro gun signs throughout store made for an uncomfortable waiting experience. “ We don’t call 911” posted at least 10 times.

Candy B. en

Grado:

Nice owner

jeff R. en

Grado:

El cliente no dejó un comentario.

Mark C. en

Grado:

The employee was very cheerful and willing to do whatever it takes to make the return of the truck pleasent

Roger L. en

Grado:

My experience with this rental was excellent. The lady at Sunny Jims Candy Ranch was both friendly and competent. She handled both the pickup and return expeditiously. The truck was new and clean. I would recommend U-Haul at this location to anyone.

Dale H. en

Grado:

El cliente no dejó un comentario.

Barry T. en

Grado:

When I arrived with my 20' truck and auto transport there was only one person there. She asked me to back to AT up to an area of the location and take off the AT myself. She then commented that I needed to fold up all the furniture pads up myself and them take them upstairs to a room and bag them for her. I informed her that I used to work for a company that rented U-Haul equipment and that the customer should not be responsible for this. I told her she needed to do it and she said, "I dont know how". She then said her mother was coming and that she could do it. I told her that expecting the customer to unhook equipment and put away pads was not acceptable She said ok and that it would get taken care if later. I then left quite annoyed with that experience.

Debbie B. en

Grado:

El cliente no dejó un comentario.

Jon K. en

Grado:

El cliente no dejó un comentario.

Bridget B. en

Grado:

Friendly service. Would recommend.

Nathan L. en

Grado:

The owner was very polite and courteous. I will always use Sunny Jims for my uhauls.

Kari B. en

Grado:

El cliente no dejó un comentario.

kari B. en

Grado:

El cliente no dejó un comentario.

Daniel N. en

Grado:

The truck had a check engine light on when we picked it up. I was told by the local rep. that it was no big deal and she verified this with the regional manager. When I got two miles down the road we found that the air conditioning wasn't working. Called Roadside and they "fixed" the truck by recharging the air conditioning and stating the check engine light was not big deal. Big picture - the truck broke down two days later in Georgia and the air conditioning didn't work. Who sends out a truck with 127,000 miles on a 2000 mile move? Worst experience I have ever had with Uhaul.

karla R. en

Grado:

El cliente no dejó un comentario.

ronald H. en

Grado:

Great service and friendly. Don't change a thing!

Tomas P. en

Grado:

El cliente no dejó un comentario.

Miriam Nallely A. en

Grado:

Was charged an extra day for no reason. Filed a complaint and still haven’t received a refund. Avoid at all possibilities

James E. en

Grado:

El cliente no dejó un comentario.

Jason H. en

Grado:

El cliente no dejó un comentario.

Antoniya S. en

Grado:

Check the tires, transmissions , engine

John H. en

Grado:

Excellent service. Thank you John

Makenzie W. en

Grado:

Added extra charges and just went ahead and charged my card without asking any questions. I had to call and fix it myself, now I have to wait for my refund.

jeffery F. en

Grado:

El cliente no dejó un comentario.

James E. en

Grado:

El cliente no dejó un comentario.

ANGELICA M. en

Grado:

People were very friendly and easy to talk to. Should also definitely check out their delicious fudge!

tammie H. en

Grado:

Keep doing what your doing

stephen H. en

Grado:

Deliver what is assured at reservation time.

daryon K. en

Grado:

Well because your Uhaul location in Loveland off of 14st SE wouldn't accommodate me when I was maybe just a small chance I wasent going to make the 4:00pm closing time I was told they absolutely wouldn't wait for me an to go to different location so I had to go clear out to the store out of town I will never rent from Uhaul agen turns out I wouldn't of been late well thanks to the 14st SE Uhaul youve lost a customer for life!

Cliff R. en

Grado:

El cliente no dejó un comentario.

John H. en

Grado:

None

ray M. en

Grado:

El cliente no dejó un comentario.

JOE W. en

Grado:

Way out of my way to use for drop off, a location just north of my home would have been more convenient. Cliff at Sunny's was very accomodating, though he didn't know how to input the new paperwork on the computer.

John H. en

Grado:

Thank you the service was Excellent. John

Zachary C. en

Grado:

The owner made me load and unload the dolly and furnitures pads, after she parked it in a field of knee high weeds and a foot from a 10 foot tall fence. She also charged me extra for mileage and refused to take it off, even though I had to pick up the truck in the town I was moving to instead of the town I was moving from. I need the extra mileage reimbursed to my credit card ASAP.

Cameron U. en

Grado:

El cliente no dejó un comentario.

Randy K. en

Grado:

El cliente no dejó un comentario.

Jo Anne T. en

Grado:

My car had its steering where locked and clueless me called the Toyota dealer in Loveland for help. They blew me off. The Candy staff gave me a cold bottle of water and together we figured it out. Thanks to their help, I didn’t cry much and the process of removing the car from the harness was successful completed

Laura A. en

Grado:

The site itself was laden with extremely political and religious iconography and warnings about the 2nd amendment, which made it a very uncomfortable place to be. But beyond that, even though we were the only customers, the person working informed us that a lot of the time their computer doesn't work correctly for the rentals. It took us 30 minutes (again, we were the ONLY people there) from the time he started the paperwork to the time we were actually able to complete the paperwork and leave. It has never taken that long at a uhaul rental location before. I will not be returning to this location at all. I was extremely uncomfortable and the poor computer made the process much longer than it should have.

Elizabeth R. en

Grado:

We did after hours drop off and called the next morning to make sure everything was fine. Great customer service - send me a text message to confirm after speaking with me on the phone.

Jeffrey O. en

Grado:

Thank you very much for all the help!

Jacek M. en

Grado:

Only dropped the truck off.

CHRISTI L. en

Grado:

El cliente no dejó un comentario.

Christi L. en

Grado:

El cliente no dejó un comentario.

Bonnie M. en

Grado:

El cliente no dejó un comentario.

felix T. en

Grado:

I did not get my $40 credit that u-haul offered me

ROBERT C. en

Grado:

I loved the candy ranch! But the passenger door on the truck was difficult to close. I looked carefully at it but nothing was obvious. It stayed closed with a good slam. The trailer had two bald tires. One had zero tread. Frank at the Boulder Broadway location saved the trip with a replacement trailer.

Larry A. en

Grado:

The people there were extremely helpful and pleasant.

Tyler H. en

Grado:

No internet to complete drop off process through app.

terry Z. en

Grado:

Fix your system. Wouldn't let me rent a trailer to pull a 1930 chevy. I had to lie and say I was hauling something else just to get the stupid trailer. It fit fine, btw. At least give an option to override that you don't think it will work. Not everyone you rent to is a complete idiot.

Lindsay B. en

Grado:

Service was friendly but slow.

Collin M. en

Grado:

We did not book our Uhaul to be picked up there. Uhaul changed our original booking last minute and is now charging us an overage fee.

GARY S. en

Grado:

El cliente no dejó un comentario.

Benjamin B. en

Grado:

Documentation was not correct when I checked out the vehicle. It indicated 15/16 of a gallon but really had 5/16. I returned it with the same amount of gas and they told me it needed to be filled to 15/16. I added 30 gallons at 2.65/gal ($79.50) for driving 14 miles. 14 miles divided by 30 gallons equals 0.46mpg! This is ridiculous!!!!! I am still very upset about my experience.

Chris S. en

Grado:

El cliente no dejó un comentario.

Ryan G. en

Grado:

The lady who worked the counter was inexperienced and took a long time to receive our trailer with a printer problem. She was very nice and apologetic.

Jodie K. en

Grado:

N/a

Luc S. en

Grado:

The location to where I end my travel is kinda far... too far

David R. en

Grado:

El cliente no dejó un comentario.

Sylivia G. en

Grado:

El cliente no dejó un comentario.

John T. en

Grado:

First time driving a Uhaul or similar vehicle. Was not given any guidance or suggestions. Just handed the keys. Signage on Uhaul hand truck clearly marked as $7.00, told I was being charged $10.00. Seems proprietor was more interested in selling candy to the next cu in line. A little more customer attention would have gone a long way. Would have rated higher.

Aaron S. en

Grado:

El cliente no dejó un comentario.

LANCE W. en

Grado:

Truck had not been fully checked in, had not been cleaned and was not ready to go. 60 unfolded pads + bits of trash we're still in the box. This wasn't entirely the dealer's fault, and she tried to make things right with us by modifying the contract to give us more days and miles. We appreciated this gesture. The truck had old body damage that wasn't noted in the contract, and the cab heater didn't work.

Craig M. en

Grado:

El cliente no dejó un comentario.

Brett D. en

Grado:

El cliente no dejó un comentario.

ron H. en

Grado:

El cliente no dejó un comentario.

Kara R. en

Grado:

El cliente no dejó un comentario.

Dan L. en

Grado:

Very good customer service

Dan R. en

Grado:

I drove more than I said but I also refilled the tank more than was requested. Apparently this was not taken into account when I was charged more after drop off.

Bryan L. en

Grado:

El cliente no dejó un comentario.

James A. en

Grado:

El cliente no dejó un comentario.

Zachary A. en

Grado:

El cliente no dejó un comentario.

Diane W. en

Grado:

Sunny Jim's is a wonderful place to do business. Friendly and helpful. I would highly recommend them!

jesse S. en

Grado:

El cliente no dejó un comentario.

Donald C. en

Grado:

I originally rented this equipment from your Huntington Hills, Fort Collins, Colorado location. I was notified 20 minutes before my appointment that I would have to pick up the equipment from another uhaul location in Loveland, Co. I was also told that I would still have to be there at the original appointed time of 5:45! If Huntington Hills did not have the equipment I requested at the time I reserved it I should have been told that I would have to drive another 25 miles out of my way to pick it up. Not happy with Huntington Hills.

linda A. en

Grado:

Everything was fine, the rental process was made easy, the staff was very helpful and accommodating.

alice A. en

Grado:

El cliente no dejó un comentario.

dan J. en

Grado:

El cliente no dejó un comentario.

LEWIS H. en

Grado:

El cliente no dejó un comentario.

Carla H. en

Grado:

The young man at the UHaul on highway 287 south Loveland was exceptional helpful. I has rented a truck that was going to be too small. He didn't have a larger one right then but went out of his way to find us one at another location. Very pleasant and I appreciate him.

Jason C. en

Grado:

El cliente no dejó un comentario.

Muzette M. en

Grado:

The lady who was dealing with our contract rushed us and wasn't exactly customer friendly. Wouldn't recommend going there for candy either... It was way overpriced.

Janice B. en

Grado:

I am SO thankful that Sunny Jim's would rent to me for 6 days for my daughter's out-of-town wedding. I was frustrated that not one U-Haul location in Ft. Collins would rent for more than 24 hours. How is that offering a good service? Ft. Collins would've been much closer and more convenient for us.

Allison L. en

Grado:

The personnel at this location knew nothing about trailers, the lights on the trailer were not operable and they didn't have a clue what to do. It was 1.5 hrs of misery.

Matthew W. en

Grado:

Employees were great. However, they were stuck because the UHaul reservation system was not operational, or was having problems. I had a reservations confirmation number, I had also done a early checkin to speed things up. After about an hour, the staff gave up trying to get into the UHaul system, handed me a receipt and got me on my way. Later, when I dropped off at a dealer, the staff there said that the neighborhood locations all over the country were having problems logging in. Dealer locations had other ways of getting into the system. Whatever happened, it cost me at least an hour of waiting and a lot of frustration for the staff at the pickup location.

Kylie R. en

Grado:

The parking lot is not very friendly for large vehicles such as many U-haul trucks, especially if they are hauling trailers as well.

Chris V. en

Grado:

Overcharged - 3 days on 43 hour rental.

Ted M. en

Grado:

El cliente no dejó un comentario.

Gregory G. en

Grado:

El cliente no dejó un comentario.

ronald R. en

Grado:

El cliente no dejó un comentario.

Kenneth A. en

Grado:

They make their own chocolate, and it's excellent also!

Cyrus F. en

Grado:

El cliente no dejó un comentario.

Claudia S. en

Grado:

I very much enjoyed the gal that helped me (Irma I believe is her name?) She was very personable and efficient!! I shall use this location again~

Crissy Q. en

Grado:

Only dropped off after hours. Appreciated their call the day before to confirm drop off. Though Uhaul had also told me that I may not be able to drop off at this location. Uhaul needs to learn to cater to the convenience of their customers. I will try a different trucking company for my next move due to my experience.

Benjamin G. en

Grado:

El cliente no dejó un comentario.

Tom M. en

Grado:

El cliente no dejó un comentario.

Bill G. en

Grado:

El cliente no dejó un comentario.

bill H. en

Grado:

El cliente no dejó un comentario.

Taylor D. en

Grado:

I was told that I could pay with cash when I returned. However, upon returning the lady told me that she didnt know how to do that and that she had no idea how much they would charge my card and didn't even attempt to call anyone for me to figure it out. Just told me "sorry" very poor customer service. I will not be returning