Comentarios del cliente para Sunny Hill Gas & Smokes

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Sunny Hill Gas & Smokes

Grado total:

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Ian K. en

Grado:

I Completed “express” check out online before hand to save some time on check in. When I arrived I was told there was no one there from U-Haul to help today, eventually she got someone on the phone between pumping peoples gas at the same time. Then they could not process my reservations and had to make new ones which took 30-40 mins. The waiting area is a check-out line in a convenient store... When I returned the U-Haul I waited 10-15 mins while an employee figured out the computer all to send me a email.. I spent more time in the store then it took to use their U-Haul.. Not impressed with the express checkout or reservation organization.

Jeffrey M. en

Grado:

He screwed up my order and put my drop off as my current address. I spent over an hour on the phone trying to sort it out.

kevin M. en

Grado:

Got the truck with a 1/4 tank of gas and returned it with 1/2 tank of gas. Then you charged me for extra miles. I had to go to two locations to get the truck on the Friday. So wasted an 1 1/2 hours to get the vehicle. And then charge me for extra miles and I returned the vehicle back Saturday afternoon in Harriston. So had vehicle for only a day and a half.

william H. en

Grado:

El cliente no dejó un comentario.

Shane M. en

Grado:

There were several issues: The pick up store was supposed to be in Kitchener, but it was changed to Cambridge the evening before. That took 1.5 hours away from my loading time. The store only had 18 blankets for my request for 20 blankets. The price was first quoted higher than the original price quoted, but then the final price was reduced. The drop off was quoted much further away from the Port Elgin office. What a nightmare. The truck drove well, but on wet roads the rather tread barren tires were slippery. I has to be very careful due to that.

Andrew W. en

Grado:

El cliente no dejó un comentario.

WRIGHT M. en

Grado:

The service was bad the booked are appointment For the truck and we got a text telling us are truck was there and when we got there they said are truck was not there so send us to other location and and got us all set up and when we got to the back it was a van that would not work for me so we went back and told the guy and he cancelEd it and send us to other place to pick up a truck Then we did the move

Abdus H. en

Grado:

El cliente no dejó un comentario.

APARECIDA P. en

Grado:

It made me VERY uncomfortable that the attendant had to use his cell phone to take a picture of my license to upload to your system...there has to be a better way!

Manish R. en

Grado:

They were not aware that I was returning the vehicle on that day. They were not able to find the contract on their system and I had to do the online checking

Velma M. en

Grado:

Very friendly and helpful.

Marilyn L. en

Grado:

El cliente no dejó un comentario.

Georges L. en

Grado:

Have a clean trailer available. The floor of trailer was vary dirty

shawn G. en

Grado:

My initial reservation was booked a month in advance however pickup location was almost 2 hr round trip. I saw this trailer available close to where I lived & called to book it instead. Kelly (at other gas bar branch) helped immensely over the phone to ensure I could secure this trailer making it way more convenient! A bit of issue when picking it up due to something on the uhaul checkout which was able to be resolved . Thanks Shawn

Allen B. en

Grado:

U-Haul is very expensive, and has a lot of hidden charges, like "built-in" fuel charges. I only went 17 miles and was charged 24 dollars for fuel, even though the "gas gauge never moved". Ridiculous.

Dan S. en

Grado:

El cliente no dejó un comentario.

Tyler P. en

Grado:

Improve your website. I was getting tossed around to different places because no one knew who had the proper vehicle and which location it was at

ANN-MARIE M. en

Grado:

When I drop off the truck I had to wait 10 mins before getting a confirmation that's all was good . The personnel did what he could do but no one was there to assist him in concerning the milage and gas for me to leave.

Seton T. en

Grado:

It took us over an hour to receive our Uhaul truck. We were told it was not there, despite that we could see it with our own eyes, right in front of us. We drove 40 minutes to pick up the truck because we were told there wasn't one available in our own city. Because of all the wasted time, we ended up having to leave a day late.

Mackenzie P. en

Grado:

The location had no knowledge of me coming to get the truck, even though another uhaul location called it in and gave me a reservation number. The man I spoke to (Wisam) was rude to me, insisting that I pay even though I was doing it through a relocation company that was paying. He somehow could not find any of this information, and charged me over 100 dollars that they had to credit back two days later. Was also trying to tell me I had to bring the truck back which was again, not part of my agreement. Made my moving day take way longer and was way more stressful.

DEBBIE A. en

Grado:

El cliente no dejó un comentario.

ROBERT T. en

Grado:

El cliente no dejó un comentario.

ANTHONY C. en

Grado:

El cliente no dejó un comentario.

Joe J. en

Grado:

El cliente no dejó un comentario.

carole M. en

Grado:

Paul was really nice and explained things very honestly and well.

MICHAEL W. en

Grado:

El cliente no dejó un comentario.

AL D. en

Grado:

El cliente no dejó un comentario.

RANDY B. en

Grado:

You must make sure a safety inspection is performed on vehicles before they are rented out. Our tire blew out less than 1 hour into our 12 hour trip resulting in our losing almost 2.5 hours waiting for road side service.

carolyn B. en

Grado:

Salesperson was very nice personable and helpful excellent customer service. I would give him 10 star rating.

Pam G. en

Grado:

The location was almost impossible to find, we found it by chance. know one in the area could help us to fine it.

ALAN G. en

Grado:

El cliente no dejó un comentario.

Gerald Z. en

Grado:

El cliente no dejó un comentario.

AL D. en

Grado:

So I call 800 GO UHAUL, I'm told I can only rent a trailer for 24 hours - period. I go pick up trailer at dealer and I ask "What is this 24 hour only rental" The guy there said Hey that what U-Haul wants from us. Well I needed it for 3 days but U-Haul policies screwed up my move. I seems you put these policies into effect and these independent dealers who have full lots of trailers are the losers. Sure some locations are so busy you need these policies, but not all of them. Hell I went and borrowed a trailer, from a friend, for most of my move because I could not get what I needed when I asked for 3 days - so you made $31.00 and lost out out on over $100.00 with your nation wide policies.

JAMES H. en

Grado:

El cliente no dejó un comentario.

HECTOR F. en

Grado:

El cliente no dejó un comentario.

MARC C. en

Grado:

El cliente no dejó un comentario.

ED D. en

Grado:

El cliente no dejó un comentario.

SUSAN B. en

Grado:

El cliente no dejó un comentario.

GREG A. en

Grado:

El cliente no dejó un comentario.

ARMANDO U. en

Grado:

Mas disponibilidad

PHILIP E. en

Grado:

El cliente no dejó un comentario.

Serafin C. en

Grado:

Nothing , every think is fine.

RICHARD S. en

Grado:

El cliente no dejó un comentario.

JOSE G. en

Grado:

El cliente no dejó un comentario.