Original drop off was in Bessemer and I'm not sure why AugustTodd F.
Customer Reviews for Sunny Food #7
(Distribuidor de U-Haul del vecindario)
Mc Calla, AL 35111
(I 20 Exit 100)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 7 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Milton K.
Bigger locationMilton K.
El cliente no dejó un comentario.SHAYNE S.
El cliente no dejó un comentario.Rama K.
El cliente no dejó un comentario.Justin H.
The truck was the worst uhaul truck I have ever rented and needs to be taken out of the fleetKelvin S.
El cliente no dejó un comentario.CHRISTOPHER W.
El cliente no dejó un comentario.Ronald C.
El cliente no dejó un comentario.JACKIE S.
Location not adequately staffed. Had no way of verifying brake light without help. Harness was bad. Have parts on hand to make unit functional. I had to make my own wiring harness.James I.
El cliente no dejó un comentario.Billy T.
El cliente no dejó un comentario.ERNEST B.
El cliente no dejó un comentario.Christina R.
This was the worst experience I've had with moving moving and using this company. The truck was not at the original location outlined in email. I had to drive 30 miles to discover that the truck wasn't there. Then, I had to drive 40 miles in the opposite direction to pick up another truck. Next, I had to drive 30 miles opposite of that location to pick up the car towing. I had to pay extra money to loading movers for being late. After getting packed, I wasn't able to make it to my destination by the original scheduled time. I was scheduled to be in TX at 8am the next morning. Due to the inconvenience, I was not able to move into my new apartment before they closed. I had to spend the night on the uhaul until the following morning. I did not have additional funds to purchase a hotel. Any emergency funds I would have had was spent on the additional time the loading movers had utilized to get things packed due to the time conflict. The next day, i had to reschedule another moving date and time with the unloading crew in TX. I had to pay additional money for missing my original appointment due to the time inconvenience imposed by uhaul company. During the process of trying to rectify the situations I spent approximately 5 hours total in wait time to speak to a customer service representative. I filed a complaint and was told I'd hear from a representative with 48 hours. It is now 72 hours later and to no avail. I have greatly inconvenienced in time and financially.Orlando W.
The truck ðŸš› was nasty inside with ants and fingernail clippings. This truck was disgusting I called customer service waited online for 30 minutes and hung up. I would have brought the vehicle back but everything was time sensitive. I told the gentleman that works at Sunnys 7 that I had a problem with the cleaning of the rental.Eric R.
El cliente no dejó un comentario.Camille R.
Truck doors were locked and location staff couldn't find the keys. We had to wait over 30 minutes to be able to pick up the truck. Then, there was no dolly or furniture dolly, both of which I asked for. (Even though I wasn't charged for them, it was disappointing.) The cargo/back of truck was dirty and had leaves and sand in it.Erica K.
El cliente no dejó un comentario.David R.
The man who gave us the UHAUL was very rude, the door was rusty and he would not help and we were struggling to get the uhaul attached correctly to the ball and he said there is nothing he can help with after we rented the trailer. 2/10 would not go back here.Kayleigh P.
El cliente no dejó un comentario.Alexander S.
El cliente no dejó un comentario.Matthew B.
Uhaul experience was top notch. But the helper company you recommend was was below a 0- They were rude. And over charged me. You need to check them out before recommending them.Janet J.
El cliente no dejó un comentario.Crystal B.
Would not come out to help remove trailer , did not have the device to hold up the trailer to remove it from the truck, did not inspect the trailer. Stayed in the store and would not come out.EARL R.
El cliente no dejó un comentario.Marcus C.
Truck was a huge help with our move, rental center staff was friendly and professional. I would recommend this center to anyone needing u haul rental in this areaRalph G.
El cliente no dejó un comentario.ARTHUR S.
Did not help. Did not have supplies I pre ordered on appKELLY D.
El cliente no dejó un comentario.Dave P.
El cliente no dejó un comentario.William H.
This location had me take the trailer off and place it. Then move the truck to where they wanted it. Again that should be something they do not the customerWilliam H.
This location wasn't awful, but it also wasn't exceptional. The truck was in good running condition; it just needed a little cleaning, as there were cigarette ashes and spill residue all over the cab.Carson M.
The owner of this location was rude and disrespectful. He asked me to move to the side (rudely) so he could wait on someone else while his worker was trying to assist me. He treated me as if the $300 I spent on a truck was not important so he could collect $1.95 for a soda from another customer. I voiced my dislike of his treatment toward me. He told me that was my opinion. He has the personality of a wet dish rag!! The owner needs to be educated on good customer service or get out of the business.Martina W.
El cliente no dejó un comentario.DANNY C.
El cliente no dejó un comentario.ROGER P.
El cliente no dejó un comentario.WILLIAM G.
El cliente no dejó un comentario.James M B.
Great customer service. Very friendly and helpful.Xavier T.
I have no issue with the location that I pick up the truck. They were helpful and courteous., The issue I have is with U-Haul.. I registered to pick up at one location and they changed it to another location. I caught it and changed it back to the original location. Once again they changed it to another location Just to note each location change was further away so they could get more mileage out of you. They charged me for coverage that I declined. U-haul tries to get every penny out of you they can and that's not a company that I will spend my money with again.James B.
El cliente no dejó un comentario.Vivencio S.
El cliente no dejó un comentario.Taranja K.
The person working in the Connivence store where The U-Haul's were could not speak english and communicating with him was very difficult.Eric T.
No one knew we were comingTed S.
El cliente no dejó un comentario.TERRANCE M.
El cliente no dejó un comentario.Jeffrey B.
This was the SECOND place we had to go to because the first one wouldn't rent us the trailer, they said no one was there to do it. Very frustrating process, this store was good about it though.Kristina C.
Trailer had broken door handle. But no issues otherwiseEdward C.
First the truck was promised near my home. When I arrived I was told the truck was not there. I had to wait 30 minutes to find it was 25 miles away. The truck had no muffler, and was obnoxiously loud, it made for an unpleasant move.Rob G.
El cliente no dejó un comentario.Tab M.
Quick check in and they had the equipment I had reserved.Brandon H.
El cliente no dejó un comentario.Eric R.
El cliente no dejó un comentario.GRECO C.
Beautiful building...... Flew into town, my â€œreservedâ€ truck was not available - stuff happens sometimes,......but the Interaction/assistance I received from Jaiden regarding the issue was surprising - unbelievably rude and indifferent..... On a positive note, another worker at the counter (said his name was â€œDâ€) was a total rockstar....I am a small business owner and I would not hesitate having him represent my company....don't lose this kid!!! â€œDâ€ said he was new with the company, was totally respectful, and appreciative of the error/issue regarding my reservation and went extra steps to get me accommodated (this would include the dispatcher he spoke with to help me (wish I knew her name, she deserves a shout out!!!!)....ended up having to uber to another location - costing me $80, and 2 hours later had a truck....although much larger than I needed/preferred to drive.... I have had many other good UHaul experiences...this was not one of them.Ryan J.
The contract said I was to call the drop location when I got to mcalla. So i did. The person was rude and said i made a mistake. Then hung up. When i arrived at the location i showed the man and he just shrugged. He did. Ot inspect the vehicle or even.leave from the counter. He took my contract and paperwork and said thank you. I asked for a copy for my records. He said that uhaul would send me what I needed.LORI W.
The clerk needed help. He did not check the truck after we were turning it in for it's condition or the additional items that were rented. He gave me another customer's receipt and didn't appropriately apologize.Shasta W.
Someone who knows what they are doing.Roberta Z.
El cliente no dejó un comentario.Brandon A.
all virtual - unclear where the drop slot was to leave key - had to go inside to give to gas station employeeCandace S.
El cliente no dejó un comentario.Marty C.
El cliente no dejó un comentario.Barry M.
It was a great experience, especially being able to reschedule my reservation right after I'd made it...I really appreciate that. Thanks U-Haul for helping me get the job done.Michelle W.
Spray or sanitizer spray for inside cabMorris J.
Train employees or authorized dealers on the product more. Also, manage products to be available more in higher populated areas.Cody I.
This site is strictly do it yourself from dropping off and unhooking trailer. Employee told me to bring in 3 dollys and 60 pads on one occasion. I told him if he wanted them they were in the truck. As a disabled person I found it extremely rude and disrespectful.Dave P.
El cliente no dejó un comentario.Kenneth P.
Not the location booked they cha they me a smart move fee that I did t want and hey said they couldn't take off- the attendant hardly spoke EnglishMichele T.
El cliente no dejó un comentario.Emily B.
El cliente no dejó un comentario.Shelene H.
El cliente no dejó un comentario.AMBER H.
El cliente no dejó un comentario.Joe O.
We waited 25 minutes for our rental. There was only 1 cashier who had to wait on all gas/convenience store customers as well as UHaul rental customers.karen W.
Attendant was very rude and not helpful. The trailer I reserved along with the moving truck was not connected to the truck. I had to connect it myself with no help from the attendant. The trailer lights were intermittent and one side of the trailer tail lights did not work.David W.
El cliente no dejó un comentario.Victor W.
El cliente no dejó un comentario.David C.
El cliente no dejó un comentario.Steven R.
El cliente no dejó un comentario.Adam L.
This is one of the worse experience I have had with UHAUL. I was told to pick up at 3 different locations. Then caught the devil trying to return the daRn thing. Website was not acting right. A few of the reps didnt seem to care about my concerns one way or the other. UHaul have always been my family and myself for moving. You need to step up your game of customer satisfaction. I don't know what has happen to UHaul. I appreciate the refund of $50 but it cost me more than that just to get what I needed at the time needed and to return it. Then they wanted to charge me $20 to assist me. I appreciate the pick up and drop off locations but the service needs drastic improvement.Avis C.
Amazing experience!Paris J.
El cliente no dejó un comentario.Billy V.
El cliente no dejó un comentario.Brian S.
Great serviceWilliam S.
El cliente no dejó un comentario.james M.
When we returned our uhaul the store tried to over charge us by at least $150.00. The man threatened to call the police if we didn't pay. Called uhauls 800 number and was taken care of. I will never use this location again. These people who run the place are thieves.Bernadetta S.
very convenient, kinda of dumpLee W.
Everything went smoothly.Destanee H.
This wasn't where I requested to pick up the trailer I rented but it worked out just fine. My son was moving to his college town and needed a one way trailer rental. Apparently all the kids at his school had the same idea. and they ran out of trailers where I was planning to pick up. I got a text the day before we were to pick it up that we needed to pick up at this location. We had the opportunity to get it a couple of hours earlier than the reserved time and this location was very accommodating. The only improvement I would suggest is that the people working at this location answer their phone. I called multiple times to try to confirm and the phone was never answered. It is s convenience store and gas station so I guess they were too busy. I have s friend that lives down the street from this place and he went by there to confirm it in person for me.Jacob O.
Service was good at this location. Our issue is with the amount of miles/time we spent trying to get a trailer that we had reserved near our home. 50 miles later we had a trailer. Service at this location was fine.JD J.
When you call to book a rental don't tell me one place, then call me the day before and tell me I have to pick it up somewhere else.scott B.
Nice young man.Sheila P.
El cliente no dejó un comentario.adrienne R.
Location is a gas station - Ian (owner) was there when I picked up and when I dropped off. Ian is quick and courteous. Keep and mind that other non-Uhaul-rental customers are coming and going - it may be a bit busy as a gas station (located beside a busy Interstate highway). I've probably done a dozen uHaul rentals over the past 20 years. Today was my best experience of all those rentals.Jonathan B.
El cliente no dejó un comentario.Dinah H.
empty soft drinks were found in the cab and side door.Christopher G.
El cliente no dejó un comentario.sherry H.
El cliente no dejó un comentario.SAMUEL D.
El cliente no dejó un comentario.Todd C.
I had to drive to 3 different locations that UHaul Customer Service kept sending me too. I showed up at my initial location you scheduled per my email received on Friday Aug 17th to pick up my truck, appliance dolly, and furniture pads and when I got there at 9am none of my prepaid contract items were there. Yout customer service then sent me to 2 different locations the 1st ending up without my equipment again and then the final location (shown above) had only my truck. They did not have the dolly or furniture pads. I prepaid all items and have not received refund yet.Stephanie S.
We actually didnt use this location since we had to return the u-haul and use Old Diminion.Ronni S.