Customer Reviews for Sunglow Esso
(U-Haul Neighborhood Dealer)

Rating:

3.0

Fix your website so someone doesn't accidentally order a truck on a day that a store is closed. Stop calling theft of fuel a donation, you're a multi billion dollar company, you can afford to repay people for the fuel they didn't use.

Rating:

1.0

Was at this location for a hour and a half trying to pick up the truck and dolly. Tried just giving the dolly but not the truck after 45 mins after I said no I need the truck and dolly. Horrible experience it should not take over a hour and a half to pick up a truck that was reserved and booked. Never will I go there again and highly recommend no one else to go there.

Rating:

1.0

I ordered the truck from Regina to Carrot River,but had to go to Balcarres to pick up truck,had to pay for gas in car to go get it and pay for gas in truck to bring same to Regina. That’s not performance by your company, It cost me 108 dollars to fill unit in Regina and another 90 dollars to bring it to Tisdale. You tell me why I had to do this,then you charge me another 43.00 at the end,this is a complete rip off. I definitely don’t accept that kind of performance on your part.

Rating:

1.0

I was rerouted to this location since uhaul could not fulfill my original pickup location. When we called to confirm that our truck was in fact there and ready for pick up, the person we spoke to couldn’t speak English and kept saying “ok.” I was worried that we’d show up and not have a truck due to this. When we arrived in Balcarres, the girl working did not have a clue about what to do. She then called her boss and proceeded to use a translator app on her phone to communicate. She took a picture of my licence and sent it to him which was a red flag to me. She then asked for my cc and wanted to take a picture of that to send to him which I was not ok with. I called uhaul in Winnipeg and was checked in over the phone. I was given a $100 for having to go 60 minutes out of my way because uhaul couldn’t provide a truck for my pick up in Regina. I wasted close to an hour in Balcarres, which should have taken 15 minutes. No compensation for my time lost tho. I’ve since spoken to a “manager” in Winnipeg regarding the communication issue at this dealer and was told when “uhaul stops in the dealer uses a translator app to communicate because he’s new to Canada.” Great, welcome to Canada. However, uhaul needs to be more accountable when setting just anyone up as a dealer. This place was a joke. Who would let some random clerk who can’t communicate why she needs a picture of your cc actually take the picture?? Moving is stressful enough without having to learn Mandarin to pick up a uhaul truck. I’m lucky I didn’t have a panic attack because of this. The clerk had no clue about going through a safety check either. If you are booking a uhaul DO NOT BOOK THROUGH THE BALCARRES DEALER !!!! You will have unprofessional service. When I dropped the truck off in Calgary at the Deerfoot location I had the best experience ever. The Balcarres dealer should be taking lessons from the Deerfoot location. Lesson learned though. In the future when I rent a uhaul, I will be asking the question : does the dealer speak & understand English before I commit to a pickup.

Rating:

3.0

The gent there was friendly and s helpful as he could be with very limited English. It was much better than driving in to Regina.

Rating:

1.0

No one there, no answer on the telephone. Filed a complaint with uhaul office.

Rating:

5.0

The outside of truck was dirty. And may need an oil change. Oil was dark.

Rating:

1.0

The agent booked my appointment correctly and when I got to the location, the booking was cancelled. I spent over 1 hour dealing with this headache. The agent I got on the phone was absolutely RUDE.

Rating:

5.0

No issues returning our unit. Fast and efficient service.

Rating:

3.0

This was not my chosen pick up location, it was 150km past my destination and so added 300km to my trip. The person in charge of the location spoke very little English and so communication was an issue.

Rating:

3.0

Asked how much gas was in truck told him and he said ok good to go

Rating:

3.0

Had to wait 3 hrs to get truck

Rating:

5.0

Great service

Rating:

5.0

I have never had a problem dropping trucks off here.

Rating:

1.0

DO NOT USE THIS LOCATION!!! This person cannot speak English. He could not communicate with us or understand our questions. He spoke into some kind of translation app on his phone and Chinese writing would come on his screen, and he would point and tap his iPad. As a result we experienced a major problem due to lack of understanding. I cannot stress enough DO NOT USE THIS LOCATION. If

Rating:

4.0

Friendly. I could not return my trailer online, and the attendant was not able to help immediately, but they got the return done. They had quite a few trucks in their yard and they found a space for the little trailer. Overall decent process

Rating:

5.0

I returned after hours and the on-line drop off was very convenient and the uploading of photos was easy to use

Rating:

3.0

More training for staff

Rating:

2.0

The owner is extremely nice! If there had not been any problems with the equipment, I think everything would have been fine, despite his limited English. Unfortunately, since there was a problem with the equipment that he could not fix, communicating effectively became challenging.

Rating:

2.0

Have somebody there that can speak English

Rating:

1.0

Person there couldnt speak English and it was frustrating when I wanted to confirm my trailer rental.

Rating:

1.0

Someone who is available to answer questions at all times and able to understand English.I had to unload trailer myself as no one around.They also previously told me there was a dolly at this location and THERE WAS NOT! Girl attendant very young and uninformed.

Rating:

4.0

The staff at the drop-off location were very nice. But they speak little or no English.

Rating:

3.0

This was not my original pick up location, so was much further away than I would have liked or planned for. One of the reverse lights did not function on the uhaul.

Rating:

3.0

Had to make a 2 hour trip because even though I had a trailer reserved at Uhaul Regina, Uhaul didn’t have a Trailer at the Regina location I had the reservation for.

Rating:

1.0

I reserved pick up location in Yorkton SK - NOT in Balcarres! I only learned that the pick up location was NOT where I reserved when I called the Yorkton site the day before. They took no responsibility for the issue, and put me through to UHaul Intl 'customer service' where I was on hold for more than an hour, was passed to 4 different reps, and finally had no choice but to go pick up the vehicle in Balcarres since nothing else was available. THEN the agent in Balcarres did not seem familiar with the UHaul app when I went to pick up the vehicle. In addition, I got charged for the extra mileage - even though I did not originally agree to the Balcarres location which is 97 km away from Yorkton - so UHaul should refund me the extra mileage!!!!

Rating:

4.0

The hassle I went through with uhaul to get a trailer was unacceptable. I wanted to pick up a trailer in Regina and could nit be accomadated

Rating:

2.0

The local person doesn't speak English very hard to deal with but translation work with the phone. Order got cancelled twice had to keep checking not sure who cancelled the order.

Rating:

1.0

Bad experience not only with the patrons at the Sunglow Esso (pick up location) but with Uhaul online. This is a horrible, clunky, inactive site that has little to no intuitive abilities. If you misplace your login, it won't send you anything for a replacement code; if you drop off early, it won't let you until it's closer to the drop off time (I dropped off our 10' truck rental at 5:15pm on the 22nd of May, when I could have had it back the following day) I only used the truck for 7 hours, one of which was waiting at the Esso for the patron to help a couple ahead of me. I ended up helping them because he spoke little to no English, not his fault that English isn't his first language but in the customer service industry in rural Saskatchewan it would be a good thing to know at least o e of the official languages! And Uhaul customer service was no help at all. I was always told to never say never...but I will definitely never use Uhaul again. Very disappointing.

Rating:

1.0

No supporting agent. Cant connect a trailer. Doesnt know how to speak native language. Uses phone app to communicate. I had to do 3 applications and give info 3 times to get the rental to 3 different agents on the uhaul phone and still could not get a proper rental. Local shop 5 minutes away had equipment but the website and the agents would not rent me the equipment that was sitting in front of me and i had to drive an additional 3 hours to get a rental. They would not let me return it local without a penalty. There is no support for the clients at these locations. None of these multiple dropoff places know the uhaul rental system and most dont even know how to hook up a trailer. Pathetic. Ill never rent from uhaul again. I couldnt even do biz in english and had to use a chinese translator on the phone to try to rent.

Rating:

3.0

We booked the truck online at the Yorkton location but was called the day before and was told I had to go to Balcarres to get the truck. I had to rearrange a ride to pick it up and it was very costly to get it from there. I was told they open at 9. I was there at 9 to pick up the truck and found out they don't open until 10. We had to wait for them to arrive to give us the truck. The uhaul dealer could not speak any English so I just grabbed the keys and took off. The truck was dirty and stunk in the cab.

Rating:

3.0

The location was fine but took awhile for anyone to help me and could not speak English. But the young lady did help me on load after I asked her.

Rating:

4.0

Have a jack available. Be able to pay at location instead of having to call and give my credit card info over the phone. Ensure equipment is functioning properly before someone comes to pick it up. Had to wait extra as trailer was not accessible which caused further delays.

Rating:

1.0

I picked up the unit. I was given no paperwork. Was told that everything was good to go as far as charges which I did not understand as I had not given my credit card information up to that point. Very poor communication as the person giving the unit did not speak english well and communication seemed to be to who I assume was his boss through texting. We had phoned U haul the next day directly and they said that he probably didn't process the order yet. I finally showed up to drop the trailer off in Ladysmith which is where we told the agent we wanted to drop it off. They said there that my order was showing that I was late in picking it up when I had already had it for 3 days. Thank god I didn't run into any problems because I can just imagine the headaches i would have potentially faced. The whole process was horrible on this end.

Rating:

5.0

No comments

Rating:

1.0

The regional manager Greg looked after me. It’s not good business to have a dealer who opens when they want and cannot speak English. I have Greg’s number for future. He got it handled but this dealer is shit!

Rating:

2.0

slow internet, hard to get paper work completed.

Rating:

3.0

The were actually closed for New Years Day but they accommodated me by coming into the store to give me my deposit.

Rating:

3.0

I had issues with hooking up electrical. Needed an adapter and rental agency had no clue. Called U-haul. A supervisor named Greg calmed me down, re-instated my cancelled order, told me what I needed, He was absolutely great. Can't say enough good things about how he handled the situation and got me back on the road. Thanks Greg!

Rating:

4.0

I received a phone call from Becky inn Winnipeg (204)987-9510 around 3:50pm Local time. I never been treated on the phone and takes too like she did to me demanding I return the truck before 8am on Friday July 26, 2019 she was just rude and ended up hanging up on me. Uhaul better have a talk with her about customer service and learn people skills.