Easy location to find, lots of parking that made it easy to get the truck parked. I had not selected a drop off location previously and this was not a problem at all. The man who helped us was very kind and the process was quick and easy.
Heidi F
Customer Reviews for Sundown Marine Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was told that if I returned the trailer before the 5 day rental, I would be reimbursed for the unused days. This was not the case when I returned the trailer in Apple Valley, CA, They indicated that there is there is no refund for the unused days. I checked the agreement and to my dismay they are right. Oh well, what can I expect living in a fallen world.
Robert RVery good service and quite personable people to deal with. Will use them again.
Betty CTyler was spectacular, he made sure after a long drive from out of town that I got set up with equipment. Very professional and incredibly satisfied. Thank you!
Ryan BIf you are going to be the major drop point for an area.....being open on Saturday would be helpful
JAMES KDrop off location didn’t help with anything. I had to find a place to park trailer and had to un hook trailer myself. Just par with the whole experience this time just sucked.
Steve RMake sure all rented items are in the truck before the person picks it up. Moving blankets we rented were forgotten and location was closed when we picked up truck so we had to get a refund which had its own problems.
Robert CNothing. The gentleman that check me out was great
Kevin DCustomer service at this location was excellent. I wish I had gotten they guy’s name so I could give proper kudos but I was in a hurry on both ends.
Steven RDon’t charge me for a full tank of gas when I got the truck on 3/4 tank and left 1/4 tank in it. Charge me for a half tank. Or since the driver pays for the gas how about you just not charge for it. In any case, what makes it worse is that I got DOUBLE charged for a rental tax! I had already gotten taxed when I picked the truck up! Didn’t realize I was doing business with the government. Absurd they charged me a rental tax. Unethical.
NICOLE GBetter street signage-there was none!
Tim HThese guys rock! Easiest and smoothest uhaul return I’ve ever had!
Dustin CAfter hours drop off fee seems ridiculous to me.
Ian BI was missing several of my equipments that I had ordered. It made moving a lot harder not having them.
Leonel CEasy, smooth drop. In and out 5 minutes
Scott HThis isn’t for the shop but for uhual as a whole…no direction was given about returning
Shalynn LFor some reason I couldn’t pick up the truck via the app and it was a hard line process to get the code for it
Eladio GClean the truck before i get it
Keith RThe experience was quick and easy for pickup and return
Earl HGreat, friendly, and super customer service! Wouldn't change a thing!
Santos G