Customer Reviews for Sundown Marine Inc
(U-Haul Neighborhood Dealer)

39 reviews

135 Reata Rd   Kennewick, WA 99338

(509) 396-5207

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(509) 396-5207

135 Reata Rd
Kennewick, WA 99338

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Easy location to find, lots of parking that made it easy to get the truck parked. I had not selected a drop off location previously and this was not a problem at all. The man who helped us was very kind and the process was quick and easy.

Heidi Fromm 
Rating:
4.0

I was told that if I returned the trailer before the 5 day rental, I would be reimbursed for the unused days. This was not the case when I returned the trailer in Apple Valley, CA, They indicated that there is there is no refund for the unused days. I checked the agreement and to my dismay they are right. Oh well, what can I expect living in a fallen world.

Robert Reich 
Rating:
5.0

Very good service and quite personable people to deal with. Will use them again.

Betty Chavers 
Rating:
5.0

Customer did not leave a comment.

Aryk Anderson 
Rating:
5.0

Tyler was spectacular, he made sure after a long drive from out of town that I got set up with equipment. Very professional and incredibly satisfied. Thank you!

Ryan Beeler 
Rating:
2.0

If you are going to be the major drop point for an area.....being open on Saturday would be helpful

JAMES KOEHLER 
Rating:
4.0

Drop off location didn’t help with anything. I had to find a place to park trailer and had to un hook trailer myself. Just par with the whole experience this time just sucked.

Steve Riebe 
Rating:
3.0

Make sure all rented items are in the truck before the person picks it up. Moving blankets we rented were forgotten and location was closed when we picked up truck so we had to get a refund which had its own problems.

Robert Cheyney 
Rating:
5.0

Customer did not leave a comment.

David Sempel II 
Rating:
4.0

Customer did not leave a comment.

Harry Rickard 
Rating:
5.0

Nothing. The gentleman that check me out was great

Kevin Dahl 
Rating:
3.0

Customer did not leave a comment.

Candice Tulberg 
Rating:
5.0

Customer did not leave a comment.

peter bevans 
Rating:
4.0

Customer did not leave a comment.

Robert Rodgers 
Rating:
5.0

Customer service at this location was excellent. I wish I had gotten they guy’s name so I could give proper kudos but I was in a hurry on both ends.

Steven Riley 
Rating:
4.0

Customer did not leave a comment.

Colby Brookins 
Rating:
3.0

Don’t charge me for a full tank of gas when I got the truck on 3/4 tank and left 1/4 tank in it. Charge me for a half tank. Or since the driver pays for the gas how about you just not charge for it. In any case, what makes it worse is that I got DOUBLE charged for a rental tax! I had already gotten taxed when I picked the truck up! Didn’t realize I was doing business with the government. Absurd they charged me a rental tax. Unethical.

NICOLE GARCIA 
Rating:
3.0

Customer did not leave a comment.

Trent McGregor 
Rating:
3.0

Better street signage-there was none!

Tim Hedding 
Rating:
3.0

Customer did not leave a comment.

Clyde Willoughby 
Rating:
5.0

Customer did not leave a comment.

dustin turley 
Rating:
5.0

These guys rock! Easiest and smoothest uhaul return I’ve ever had!

Dustin Cole 
Rating:
4.0

After hours drop off fee seems ridiculous to me.

Ian Boyd 
Rating:
5.0

Customer did not leave a comment.

joshua cole 
Rating:
5.0

Customer did not leave a comment.

Woodrow Ostic 
Rating:
5.0

Customer did not leave a comment.

Jonathan Hoekema 
Rating:
5.0

Customer did not leave a comment.

Woodrow Ostic 
Rating:
5.0

I was missing several of my equipments that I had ordered. It made moving a lot harder not having them.

Leonel Castellano 
Rating:
5.0

Easy, smooth drop. In and out 5 minutes

Scott Hanson 
Rating:
3.0

This isn’t for the shop but for uhual as a whole…no direction was given about returning

Shalynn Larsen 
Rating:
4.0

Customer did not leave a comment.

Brian Blount 
Rating:
5.0

For some reason I couldn’t pick up the truck via the app and it was a hard line process to get the code for it

Eladio Guizar Mendez 
Rating:
5.0

Customer did not leave a comment.

RICHARD MARTZOLF 
Rating:
3.0

Clean the truck before i get it

Keith Roederer 
Rating:
5.0

The experience was quick and easy for pickup and return

Earl Houser 
Rating:
5.0

Customer did not leave a comment.

Emmanuel Mukuka 
Rating:
4.0

Customer did not leave a comment.

PAUL MESKIMEN 
Rating:
5.0

Customer did not leave a comment.

Brent Crabtree 
Rating:
5.0

Great, friendly, and super customer service! Wouldn't change a thing!

Santos Garcia 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top